Dear Filandor,

Thank you for purchasing the theme!

Could you please submit the support ticket at https://themerex.ticksy.com/ with your site URL and login credentials so that we can investigate the issue closer.

Looking forward to your reply,

Dear Viktor,

Thank you for your interest in our theme!

There is no such an option in Theme Options by default, however the logo can be made centered by means of adding the CSS code.

Best Regards,

Hello,

Thank you for your interest in our theme!

Unfortunately, we do not guarantee the theme 100% compatibility with all types of plugins which were not included into the theme by default. There is a Booked plugin included into the theme http://jacqueline.themerex.net/doc/#booked and there is also the default Emailer option or you can also use the Mailchimp http://jacqueline.themerex.net/doc/#emailer

Best Regards,

Dear Stroeda,

Thank you for purchasing the theme!

Please double check the category you are submitting the ticket to. Please make sure you submit the ticket ‘Jacqueline | Spa & Massage Salon Theme’ category if you bought the Wordpress theme version. There is also the ‘Jacqueline | Spa & Massage Salon Site Template ’ category for HTML theme version and if your Purchase Code is for Jacqueline | Spa & Massage Salon Theme, it will be indicated as invalid if you submit the ticket in ‘Jacqueline | Spa & Massage Salon Site Template’ category.

Best Regards,

Dear Filandor,

Thank you for purchasing the theme!

This is the general description of our themes features. However, each theme is unique and there is no layouts feature in this theme specifically. Please take our apologies and thanks for troubleshooting, we will make amendments to the description page.

Best Regards,

Dear Customer,

Thank you for purchasing the theme!

Could you please submit the support ticket at https://themerex.ticksy.com/ with your site URL, Wordpress admin login credentials and FTP so that we can investigate the issue closer.

Best Regards,

Dear Customer,

Could you please submit the support ticket at https://themerex.ticksy.com with your site URL and Wordpress admin login so that we can see your site and investigate the issue closer.

Best Regards,

Dear Customer,

The old website data is stored in Google Cache for some time.

Please check these links to learn how to remove the page link:

https://support.google.com/webmasters/answer/1663419?hl=en http://www.matrudev.com/post/remove-url-google-search/ https://www.quora.com/How-do-I-remove-old-site-URLs-from-Google-cache

Best Regards,

Dear Customer,

It depends on which paragraph on the site exactly you are referring to. Could you please submit a ticket at https://themerex.ticksy.com/ with the screenshot of the text you are referring to. As for the ‘Save’ button, please check which theme version you use (if this is the old theme version, pelase contact us for the detailed and safe update instructions), make sure to deactivate all extra plugins you have installed into the theme and if the issue stll persists, please provide us with your Wordpress admin login credentials and FTP so that we can make the research on the issue so see what causes it on your side.

Best Regards,

Dear Customer,

Thank you for purchasing the theme!

Please double check the category you are submitting the ticket to.

If you bought the Wordpress Jacqueline theme version, please make sure to submit the ticket to ‘Jacqueline | Spa Massage Salon Theme’ category. Please note that if you submit the ticket to ‘Jacqueline | Spa Massage Salon Site Template’ category (HTML theme version) with the Purchase Code you have for Jacqueline | Spa Massage Salon Theme, your Purchase Code will be indicated as invalid, because it is for Jacqueline | Spa Massage Salon Theme, not Jacqueline | Spa Massage Salon Site Template.

Best Regards,

Hello,

Thank you for your interest in our theme!

Please check the theme server requirements here:

http://jacqueline.themerex.net/doc/#requirements

Best Regards,

Hello,

Thank you for your interest in our theme!

Please be aware that we do not include theme related .PSD files in the theme package, because it might significantly increase the size of a downloadable archive.

But you can always request them by contacting our support department at https://Themerex.ticksy.com/ and we will send the PSD files to you.

Best Regards,

Dear Schenso,

Could you please submit the support ticket at https://themerex.ticksy.com/. Please make sure to select the Pre-Sales category for submitting the ticket if your Purchase Code has expired.

Best Regards,

Dear Customer,

The issue is server-related. You most likely have Safe mode or allow_url_fopen = Off in PHP settings or outgoing server requests are forbidden in firewall.

The issue can be solved by adding the following line:

php_value allow_url_fopen On

- to .htaccess file on your FTP

or

allow_url_fopen = On;

- to php.ini or php5.ini file on your FTP.

If the issue still persists, please submit the support ticket at https://themerex.ticksy.com with your Wordpress admin login credentials and FTP so that we can investigate the issue closer.

Best Regards,

Dear @melissa_support

Thanks for ur replay that dos not work to me

before i post my problem,i was search and find this information you told to another person

tell me wit specification pleas or show us how!

thank you very much.

Dear Customer,

You should login into FTP ( please get the FTP login credentials from your hosting provider if you do not have them on file), locate the .htaccess file and add this line of code to it php_value allow_url_fopen On

If the issue still persists, please open the php.ini or php5.ini file on your FTP and add this piece of code:

allow_url_fopen = On;

If it still does not work, please submit the support ticket at https://themerex.ticksy.com with your Wordpress admin login credentials and FTP so that we can investigate the issue closer and solve it for you.

Best Regards,

Dear Ludomuse,

After the update in order to restore your Fonts and Colors settings, please go to Appearance – Fonts and Colors and just click ‘Save’ without making any changes there, then clear the browser cache and you should see your changes back.

Best Regards,

thanks you, all good

Dear Ludomuse,

That sounds just great! Glad to hear that!

Dear Saywee,

Usually clicking the ‘Save’ option works. So the issue needs to be investigated on your side in this case.

Could you please submit the support ticket at https://themerex.ticksy.com/ with your site URL and Wordpress admin login credentials so that our support team can take a closer look into the issue.

Best Regards,

as i don’t have no valid support extension on this theme i can not use your support platform anymore. thanks anyway.

ok, actually this is not a “valid support” topic, this is a bug and still persists. so please let me know where i can provide related data for somebody who will have a look on that issue. thx!

ok i have found templates/_parts/post-info.php line 27 change from <?php echo esc_html($post_date_diff); ?> to <?php the_time(‘l, F j, Y’) ?>

i hobe this the correct way

Dear Customer,

Glad to hear you have figured out the solution on your own!

Best Regards,

Dear Zeckart,

In wp-content/themes/jacqueline/shortcodes/vc/vc_row.php file, please replace:

$el_class = $this->getExtraClass( $el_class );

with:

$el_class = $this->getExtraClass( $el_class ); if ( isset($disable_element) and ($disable_element === ‘yes’) ) { return ’’; }

It will solve the issue.

Best Regards,

Dear Dayrom ,

Could you please submit the support ticket at https://themerex.ticksy.com/ on this issue or if your Purchase Code has expired, please submit the ticket into the Pre-Sales category.

Best Regards,

Could you please address me to de Pre-Sales Category? Thank you

Dear Dayrom,

Please click ‘Submit a ticket’ and select ’ Pre-sales questions’ category: http://prntscr.com/hzdg9h

Best Regards,

Hello,

Thank you for your interest in our theme !

Are you referring to the Booked Appointments plugin? Here is the demo page where you can see how it works: http://jacqueline.themerex.net/booked-appointments/ We have added an Appointment Booking plugin to the theme to let you easily manage your appointments. All the installation instructions, tutorials and any kind of guides regarding it’s functionality can be found here https://boxystudio.ticksy.com/articles/7827/ There is the Payments with WooCommerce add-on which allows to pay for the Appointment online: https://boxystudio.ticksy.com/article/3820/

Best Regards,