604 comments found.
Hi there ! pre-sale question :
What is the minimum php configuration for your theme to work well ? with a good speed execution ?
Thanks
Hello,
Thank you for your interest in our theme!
Please check the theme server requirements here:
http://jacqueline.themerex.net/doc/#requirementsBest Regards,
If I purchase this theme are you able to provide the design files? i.e. PSD files for the homepage
Hello,
Thank you for your interest in our theme!
Please be aware that we do not include theme related .PSD files in the theme package, because it might significantly increase the size of a downloadable archive.
But you can always request them by contacting our support department at https://Themerex.ticksy.com/ and we will send the PSD files to you.
Best Regards,
Hiya! My Essential Grid is not updating,.. What can i do?
Dear Schenso,
Could you please submit the support ticket at https://themerex.ticksy.com/. Please make sure to select the Pre-Sales category for submitting the ticket if your Purchase Code has expired.
Best Regards,
Errors that occurred during the import process: Error load data from the file ‘http://jacqueline.themerex.net/wp-content/demo/users.txt'. Please, try again!
Why ?
Dear Customer,
The issue is server-related. You most likely have Safe mode or allow_url_fopen = Off in PHP settings or outgoing server requests are forbidden in firewall.
The issue can be solved by adding the following line:
php_value allow_url_fopen On
- to .htaccess file on your FTPor
allow_url_fopen = On;
- to php.ini or php5.ini file on your FTP.
If the issue still persists, please submit the support ticket at https://themerex.ticksy.com with your Wordpress admin login credentials and FTP so that we can investigate the issue closer.
Best Regards,
Dear @melissa_support
Thanks for ur replay that dos not work to me
before i post my problem,i was search and find this information you told to another person
tell me wit specification pleas or show us how!
thank you very much.
Dear Customer,
You should login into FTP ( please get the FTP login credentials from your hosting provider if you do not have them on file), locate the .htaccess file and add this line of code to it php_value allow_url_fopen On
If the issue still persists, please open the php.ini or php5.ini file on your FTP and add this piece of code:
allow_url_fopen = On;
If it still does not work, please submit the support ticket at https://themerex.ticksy.com with your Wordpress admin login credentials and FTP so that we can investigate the issue closer and solve it for you.
Best Regards,
Hi there,
I just did the update of the last version without changing anything – but now, the colors settings are wrong:
For exemple accent color in admin is different from the website, and i think it’s a bug because it wasn’t before the update:
my color sheme is “original” with this:
https://imgur.com/a/AkbkSbut on the website, it appears like this:
http://www.ammadamelie.com/thanks for helping
Dear Ludomuse,
After the update in order to restore your Fonts and Colors settings, please go to Appearance – Fonts and Colors and just click ‘Save’ without making any changes there, then clear the browser cache and you should see your changes back.
Best Regards,
thanks you, all good 
Dear Ludomuse,
That sounds just great! Glad to hear that!
hi there,
did the latest update of the theme today. works fine but all theme options, which are still set in the theme options, aren’t visible in the frontend. what happened?
thank you for help!
Dear Saywee,
If you mean the Fonts and Colors section options, please go to Fonts and Colors and without making any changes, just click ‘Save’ there. It will restore your fonts and colors options back.
If the theme options were lost, if means that you have either clicked ’ Activate’ in Appearance – Themes in admin during the update or switched between the parent and child themes. Please check this article for more info: https://themerex.ticksy.com/article/9476 . So the only way to restore the theme options in this case is with the help of the site backup ( please contact your hosting provider for it if you do not have it on file). As soon as you restore the site to the previous version, please emake sure to perform the theme update following the directions below in order not to lose the settings:
1. Make the full site backup.
2. Navigate to wp-content/themes directory on FTP and rename the jacqueline folder to jacqueline123, for example.
3. Then upload the unzipped jacqueline theme from the new theme update package to wp-content/themes directory on FTP.
4. With that done correctly, you should go to Appearance – Themes in admin and should see the new theme version for the parent theme instead of the old one. Please do not click ‘Activate’ in order not to lose the changes. If the old jacqueline theme is renamed on FTP and the new version is uploaded via FTP properly ( see points 2-3 above), you should see the new theme version already activated.
Also, please note that if you use the child theme for your site, make sure to have the child theme backup as well, also please note that if you activate the parent theme instead of the child theme, you will lose all settings. In order to avoid that, please read this article (it is on Invetex theme, so please note that in your case it will be ‘jacqueline’ instead of ‘invetex’ in the code: https://themerex.ticksy.com/article/9476
Best Regards,
hi!
yes, i mean the fonts and colors section. did that but did not change anything. mean all settings are done properly in this section but still not displayed in the frontend.
also still have the lastest theme version on the ftp, just unnamed, as always to have a backup to restore. if i rename this again all settings are ok, after switching same issue.
hope you can help, thank you!
Dear Saywee,
Usually clicking the ‘Save’ option works. So the issue needs to be investigated on your side in this case.
Could you please submit the support ticket at https://themerex.ticksy.com/ with your site URL and Wordpress admin login credentials so that our support team can take a closer look into the issue.
Best Regards,
as i don’t have no valid support extension on this theme i can not use your support platform anymore. thanks anyway.
ok, actually this is not a “valid support” topic, this is a bug and still persists. so please let me know where i can provide related data for somebody who will have a look on that issue. thx!
First… top Template and many functions;)
A little problem, can I change the format —blog creation date-
14 hours ago to Date Time: 05.01.2018 for example.
I guessed as we would be in charge of the function. php. Thank you for your help.
ok i have found 
templates/_parts/post-info.php
line 27
change from <?php echo esc_html($post_date_diff); ?>
to <?php the_time(‘l, F j, Y’) ?>
i hobe this the correct way
Dear Customer,
Glad to hear you have figured out the solution on your own!
Best Regards,
Hello “Disable Row” function on visual composer row seems doesn’t work
Dear Zeckart,
In wp-content/themes/jacqueline/shortcodes/vc/vc_row.php file, please replace:
$el_class = $this->getExtraClass( $el_class );
with:
$el_class = $this->getExtraClass( $el_class ); if ( isset($disable_element) and ($disable_element === ‘yes’) ) { return ’’; }
It will solve the issue.
Best Regards,
Hi excellent theme, I got a question regarding the mobile version I would like to know how I can keep the menu visible when someone scrolls down the site as in the desktop version Thank you
Dear Dayrom ,
Could you please submit the support ticket at https://themerex.ticksy.com/ on this issue or if your Purchase Code has expired, please submit the ticket into the Pre-Sales category.
Best Regards,
Could you please address me to de Pre-Sales Category? Thank you
Dear Dayrom,
Please click ‘Submit a ticket’ and select ’ Pre-sales questions’ category: http://prntscr.com/hzdg9hBest Regards,
Hello Nice work, I have some questions before buying your theme. Is there a reservation system? can connect paypal online payment or others. ? do you have a demo? because when I do the test it does not work
Hello,
Thank you for your interest in our theme !
Are you referring to the Booked Appointments plugin? Here is the demo page where you can see how it works: http://jacqueline.themerex.net/booked-appointments/ We have added an Appointment Booking plugin to the theme to let you easily manage your appointments. All the installation instructions, tutorials and any kind of guides regarding it’s functionality can be found here https://boxystudio.ticksy.com/articles/7827/ There is the Payments with WooCommerce add-on which allows to pay for the Appointment online: https://boxystudio.ticksy.com/article/3820/Best Regards,
hello I am trying to leave a support ticket but my purchase code given does not work. Please assist me.
Dear Customer,
Thank you for purchasing the theme!
Please make sure to select ‘Jacqueline | Spa Massage Salon Theme ’ category in our ticket system if you have bought ‘Jacqueline Spa Massage Salon Theme’ (Wordpress version). Please double check to make sure you are NOT submitting the ticket with your Purchase Code for Wordpress theme into ‘Jacqueline | Spa Massage Salon Site Template’ category (which is the HTML theme version). If you still get no luck submitting the ticket for any reason, please just select the ‘Pre-Sales’ category so that the ticket is submitted without the Purchase Code and specify the Purchase Code in the message body.
Best Regards,
your website does not work
Dear Customer,
Could you please be more specific about what exactly does not work? If you are referring to https://themerex.ticksy.com/, it works just fine at the moment http://prntscr.com/i1527b. We also got no complaints from other customers regarding the ticket system. What type of issues exactly are you experiencing? Are you submitting the ticket to ‘Jacqueline | Spa Massage Salon Theme ’ category? Make sure not to submit the ticket to ‘Jacqueline | Spa Massage Salon Site Template’ category (if you bought the Wordpress version of the theme).
Looking forward to your reply,
Hi, i dont see a single service page in the demo. Can you please send me one?
Hello,
Thank you for your interest in our theme!
This section on the demo homepage is added with the help of the Services shortcode http://prntscr.com/hyfdih So clicking ‘Learn More’ tabs next to each service item will lead you to the single services pages http://jacqueline.themerex.net/services/online-appointment/ , http://jacqueline.themerex.net/services/gift-cards-available/, http://jacqueline.themerex.net/services/special-offers/
Best Regards,
Hi, you dont have a custom post type for services?
Dear Rgegeo,
There is the Services custom post type in admin:
http://prntscr.com/hyxeys http://jacqueline.themerex.net/doc/#servicesBest Regards,
Essential Grid plug in fails while activation: Plugin could not be activated because it triggered a fatal error: Parse error: syntax error, unexpected T_STATIC in /home/content/52/3572652/html/vmbeautytouch/wp-content/plugins/essential-grid/admin/includes/plugin-update.class.php on line 860 We are installing on vanilla WP. What is the solution?
Dear Customer,
This issue needs to be investigated closer on your side. Could you please submit the support ticket at https://themerex.ticksy.com/ with your Purchase Code, Wordpress admin login credentials and FTP so that we can investigate the issue closer to see what causes it.
Best Regards,
Having issues uploading the theme. I’ve changed all the parameters as suggested in your instructions. I still get the error “The uploaded file exceeds the upload_max_filesize directive in php.ini.” Please provide a solution.
Dear JoshuaReid,
Thank you for purchasing the theme!
The error means that the upload_max_filesize needs to be increased.
Please contact your hosting provider to make sure that your PHP configuration limits are as follows:
max_execution_time 600
memory_limit 256M
post_max_size 32M
upload_max_filesize 32MEven if you have increased the parameters on your own, sometimes it is still required for the hosting provider to take care of that. So please, get in touch with them. Or you can also try to install the theme via FTP:
Log into your web server with FTP client software
Unzip the jacqueline.zip file and ONLY use the extracted /Jacqueline theme folder
Upload the extracted /Jacqueline theme folder into /wp-content/themes folder
Activate the newly installed theme. Go to Appearance > Themes and activate it.Best Regards,
Got it installed. Now I’m having problems with actually editing the theme/dummy data. There is no frontend or backend VC capabilities to edit the theme, even though the plugin is installed and activated. Do I need to purchase license for the WPBakery Page Builder? What am I missing?
Dear JoshuaReid,
Seems like your Visual Composer version needs to be updated. Could you please submit the support ticket at https://themerex.ticksy.com/ with your Purchase Code so that we can send you the new plugin version to update.
As for the licences, purchasing these plugins licences is optional and not needed if they came bundled with a theme.
Since Visual composer and Revolution Slider plugins are a part of the theme, the new versions of them are included into each theme with every new theme update.
You can contact us to get the latest versions of Visual Composer or Revolution Slider plugins submitting a support ticket any time.
Best Regards,
Thank You for your response. I submitted a ticket at the same time of posting my initial reply yesterday. Looking forward to the new plugin version to update, as well as the instructions on how to do so. Thank you again for your help.
I did everything you suggested and it still does not allow me to edit the theme. I’ve responded to the Ticket as well. Please solve this problem.
Dear JoshuaReid,
Please see the reply in ticket.
Have a nice day!
I am building a website for my customer who wanted the online book includes the following
Customer can choose
1. Location 2. Doctor/Staff 3. What kind of Service with price 4. Start time 5. End time (the time slot can be as short as 20min, and as long as 2 hours) 6. Leave note 7. pay online or pay at location/in store.
Plus customer’s name, phone number, email.
Extra features if possible 8. customer can login and cancel the appoint, or reschedule the appoint
Hello,
Thank you for your interest in our theme!
The booking functionality is added into the theme with the help of the third-party Booked Appointments plugin. Please check this plugin documentation here for more info on its functionality and options available: https://boxystudio.ticksy.com/articles/7827/Best Regards,
Hallo,
I have some questions:
1. I’m using the qTranslate-X plugin on my website and would like to know how to place a language selector in the Mobile version?.... When I’m on mobile devices I can’t change languages.
2. How can I translate the contact form fields?
3. How can I translate the contents of the Top Bar Menu? For example:”Call Us”
Thank’s
Dear Nahiro,
Thank you for purchasing the theme!
1. This is a third-party plugin which was not included into the theme by default, so please contact the plugin authors for help. Besides, we do not guarantee the theme 100% compatibility with any types of plugins and extensions which were not included into the theme by default.
2. To translate the contact form fields, as well as the top bar menu text, please edit the jacqueline.pot file. The procedure is as follows:
Set the language you prefer in Settings – General in your admin.
Open the jacqueline.pot file in wp-content/themes/languages directory on FTP in Poedit software.
Click ‘Create New Translation’ in the file and select the language you prefer (make sure the language variation is the same as selected inSettings – General in admin) http://prntscr.com/doe3l0 . With that done the .po file will be generated out of .pot one. Translate the text strings in Poedit software and save the file. As soon as you save this .po file, the .mo file will be generated automatically.
Upload these .po and .mo file to wp-content/themes/languages directory on FTP
Please check this video tutorial for better understanding of the procedure: https://youtu.be/aXFvCXp2EVc
Best Regards,
Hi,
How come all my styling and custom changes are all messed up after updating? This is the second time I want to update, and both times the whole theme is going crazy. Headings are like 1200px. What is going on? I have never seen this before.
I re-saved the permalinks, stylesheets, theme options, custom css, but nothing works. It looks like every save is making things worse.
Please help me out. What am I doing wrong? :-/
Dear Customer,
After the theme update, in order to restore your styling settings, it is necessary just to click ‘Save’ in Fonts and Colors in admin. So please go to Fonts and Colors and click ‘Save’ without making any changes there. It should bring all your customization options back.
If the issue still persists on your side, please provide us with your Wordpress admin login credentials and FTP in support ticket at https://themerex.ticksy.com so that we can investigate the issue closer to see what causes it.
Best Regards,
Hallo,
In Theme’s descriptions, say it that I make Custom Layouts . but I can’t find anywhere else the option to do it.
You could tell me how I can activate that option as soon as possible.
Thanks!
Dear Nahiro,
There are several layouts you can select for your Portfolio categories, for example, etc/. http://jacqueline.themerex.net/doc/#portfolio http://jacqueline.themerex.net/doc/images/add-portfolio-cat.png
Best Regards,
How i can set a Custom Header or Footer ? ,
Dear Nahiro,
Please go to Appearance – Theme Options – Header – Top panel style. Please go to Appearance – Theme Options – Footer – Select footer sidebar. In order to select the custom header or footer for certain page specifically, please g oto Pages – select the page, scroll down to Theme Options, go to Header/Footer.
Best Regards,
Dear support, there is bug and this is absolutely bad for my customer. The same bug is also on your demo shop page – bug is related to woocommerce : http://jacqueline.themerex.net/product/face-powder-refill/
when you want to add more than 1 item into the cart and want to add more via the arrow up icon next to the item quantity – it adds 2 more every time you press more. same goes for less – 2 steps – not one by one!
You have to fix this, please really soon as possible!!!
It’s not a woocommerce related bug, other sites, other themes doesn’t have this issue.
please reply with a fix code solution or update your theme
thank you
Dear Customer,
Thanks for troubleshooting!
The point is that we have already fixed it in the theme and on the demo, seems like some server cache. Please check the demo.
As for the fix on your client’s website, please just delete this piece of code from wp-content\themes\jacqueline\fw\js\core.init.js file to solve the issue:
http://prntscr.com/hnc8ffThis fix will be included into the next theme update.
Best Regards,
Hallo,
How can I improve the loading time of the page in the backend?
When I’m trying to access Menu Items, Pages, etc… Each page takes too long to load.
Is it a Theme problem? What is the Solution?
Thanks!
Dear Nahiro,
Please check these articles on increasing the admin speed in Wordpress:
http://www.onlinemediamasters.com/slow-wordpress-admin-panel/ http://docs.wp-rocket.me/article/121-wp-admin-area-is-slowBest Regards,
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