8631 comments found.
Hello, just updated the theme. I have a question about the theme options. It happened twice that saving changes ‘hang’ and after reloading (takes some time) my custom css is gone. First all theme options are set to default. After re-save the options the saved edits are back, the custom css is gone. Do i need to save with ‘ajax saving’? Are you having more reports about this issue?
Thanks for the answer.
Hi woerdhvd! No we don’t have similar reports. The only cause for Theme Options gone is that you don’t have the required Max Input Vars. Note that if you have heavy plugins you require even more, since any plugin consumes some vars: https://support.undsgn.com/hc/en-us/articles/213459869
I suggest also to verify the PHP version your host is offering, the actually suggested PHP version is PHP 7.
Hi – i’m web developer – i have done lots of projects for themeforest. if you need a developer please mail me at tfdeveloper.mike@gmail.com
“i am sorry if this comment distrubs you”
Hi miketf and thank you for interest! Please send a pvt message.
Thank you for your response sir – i have sent you pvt message
Uncaught ReferenceError: Waypoint is not defined at init.js?ver=370475688:1889
I have deleted all files from my server and installed a clean version of the Creative Multiuse WordPress Theme, uploaded 1 image to my page http://vincentvandendries.com/selected-work/ and am still getting this error… to me this looks like a bug, or am i wrong?
My client is very mad at me, i hope i can get someclarification here because i have never used the support because i don’t need it, but this i can’t fix.
Hello,
we don’t see any issue on your page, as you can see from this screenshot: https://undsgn.d.pr/X3WjTG
Maybe it depends on the browser: have you tried to empty the cache of the browser? Do you see the same thing with all browsers?
Let us know, best.
when i clear site data the problem is fixed, but then when i upload new pictures the same problem occurs again and i have to clear site data again…
Hi vincentvandendries! At the time of replying I see your page without error, the only possible reason of this issue is that you have Memory Limit issue and you use very heavy images, basically the Memory in use for the installations collapses: https://support.undsgn.com/hc/en-us/articles/213459889
I am at the end of my courage, increased wp_memory_limit to 10GB and server memory limit is also green in system status, but it has nothing to do with that because the site works when u clear site data, but add 1 more image, and the error occurs again, clear site data again and the site works, i’l keep the site in error mode for u to see.
thx for the help.
Hi vincentvandendries! Let me understand the situation and understand how can we help.
1. Do you have this issue only now? We see you bought Uncode more than 2 years ago. Does this site worked and now is broken? Is this a new site that you are building with our theme?
2. In the source code there is this error <b>Fatal error</b>: Maximum execution time of 30 seconds exceeded in <b>/home2/louisdesmet/public_html/vincentvandendries.com/wp-includes/class-wp-image-editor-imagick.php</b> on line <b>362</b>. It seems that this server is missing some libraries required by WordPress.
Can you please check this article and verify if you have the options to create thumbnails when you use native WordPress functionalities? https://support.undsgn.com/hc/en-us/articles/213459729
Let us know!
yes we bought it 2 years ago and it has worked up untill 3 months ago, then suddenly 1 page stopped working and i tried everything from memory limit to other things to fix it, after that the only remaining option was to delete wordpress + the theme altogether and install a clean version of wordpress and then reinstall the theme on it. but after doing that i placed 1 image into a gallery and the error already occured again.. i can try and reinstall it all again if that could assist u in fixing the issue?
Hi vincentvandendries and sorry for delay! Uncode doesn’t broke itself, it seems that your host has changed something. Have you checked this article? Can you please inform how it goes the test? https://support.undsgn.com/hc/en-us/articles/213459729
ok ty so much for the support, my host did indeed change a value they should have let me known about, after a long discussion with the host they changed the value and it appears to be working without any problem now, i can add and delete images without a problem.
Hi and thank you for confirm!
Anyway this is crazy acting from your host, they broke nativne Wordpress functionalities and they forced you to rebuild your site.
Hi, I’d like to buy your theme but I need to know if it’s compatible with YOAST plugin. Is it?
Thanks
Hi MODICA and thank you for interest! 
Yes absolutely, confirmed!
Ok, sorry I found many comments about this matter, so I have my answer.
Thanks
Thank you for confirm! 
Please, I’ve got a problem with full height (100%) on IE11 browser. Is there a chance to resolve it ?
Hi MichaelVSTO! Unfortunately we don’t have any similar reports so I don’t know what you refer, sorry. We need at least your site preview and few infos like theme version, extra plugins etc.
Anyway if you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can support the solution privately! Thank you!
https://support.undsgn.com/hc
Thanks a lot ! I don’t know if I need to renew support to submit a ticket…I think so
Hi MichaelVSTO! We are happy to help here even if you don’t have support but you need to give here the infos we need. I hope you can understand. Sorry but you see the same problems also in our demo? Otherwise maybe some extra plugins etc…
Great !
here you can find : URL : http://e-learning.vaperail.com Theme Version : 1.6.4.2
maybe some extra plugin ? I don’t know grrrrrr
Yep I think it’s some plugins, this is a page with Equal Heights and everything is fine in IE11, please have a check: https://undsgn.com/uncode/homepages/creative-event/
Let us know!
euh sorry but when i introduce the content of your creative event page, and it works fine. http://e-learning.vaperail.com/e-learning-2-2/
I think it comes with my work in columns, please look : https://ibb.co/i2iZDm
Hi MichaelVSTO! Sorry but I don’t understand, our page works fine right? So it’s possibly an issue with some extra plugins, at least try to disable all extra plugins and recreate the page. I also want to note that we have published some updates even if I don’t remember we fixed something for this:
https://support.undsgn.com/hc/articles/213454129
If needed here you can find all the infos for the update and latest version:
https://undsgn.com/introducing-uncode-version-1-7-built-impress/
https://support.undsgn.com/hc/articles/214001205
Sorry ! but i just think that i don’t arrive properly make image background in 100% height
Hi MichaelVSTO, sorry but I don’t understand your reply, have you fixed or not?
Hi, i fixed it ! thanks for all ! The problem was row in row… i made stupid things…your theme is great and i recommend it !
Hi MichaelVSTO and thank you for confirm! 
It is possible to add a phone icon or phone number to the nav bar on mobile?
Hi mel00! Do you refer to the navbar where you have the logo and the burger menu? If you need them this no sorry it’s not possible, you need a but of customisations, sorry.
Hey, Love the theme! On my shop page my top line of products goes into the nav bar…. How can I add a margin above the product?
Thanks,
Hi lab6studio and thank you for appreciate Uncode! 
If you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can support the solution privately! Thank you!
https://support.undsgn.com/hc
I’ve updated the theme and wordpress, but I’m not getting the correct dashboard interface. It looks like there are no styles and the code is all over the place. not sure what I did wrong.
Hi! It seems you have not updated the Uncode Core plugin or not cleared your browser cache to force files reloading, pretty sure this will help!
thank you so much for the reply. I’ve switched browsers and that’s the only way I’ve been able to get any of the new UI, but I’m not seeing the new UI for “pages” to update the slides scroll preference, and therefore I’m unable to utilize this awesome feature.
- Chrome: https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DDesktop&hl=en
- Firefox: https://support.mozilla.org/en-US/kb/how-clear-firefox-cache
- Edge: https://packard-bell-scandic.custhelp.com/app/answers/detail/a_id/38047/~/microsoft-edge%3A-how-to-clear-browser-history-and-cache
- Safari: http://osxdaily.com/2016/01/17/empty-cache-safari-mac-os-x/
Let us know, best.
yes, I have cleared all my browsers. I’m using safari and chrome, but I’m not seeing the updated UI for my “page options” which would allow me to activate the slides scroll. also, are the slide scrolls available in “portfolios”?
Hello, yes, Slides Scroll feature is available for portfolio items as well and you should see this: https://undsgn.d.pr/tnZeKh This picture is taken from a portfolio item on Chrome form Mac OSX. What do you see instead? I’m still not sure to understand if you see the same thing on Chrome and on Firefox. However, if you see different things it is definitely a problem of cache. Otherwise please provide a screenshot of what you see.
Best.
Hello, ok, but this is the page list, and it seems ok. I meant, if possible, a screenshot of the issue. If I have understood correctly, your problem is with Page Options, or am I wrong?
oh, yeah. that’s my fault. I figured everything out and set the slide scrolls but it doesn’t seem to be functioning correctly. I will just play around with it and hopefully figure it out. it’s a great new feature. thx.
Ok, mystery solved in this case 
Let us know if you have further issues, have a nice day.
This is a pre-sale question. I am impressed with your theme, but I work with the Elementor Builder. Do you have in mind to realize a version of your theme for this builder? I’d be the first to buy it. Thank you very much
Hi josecristobal and thank you for interest! 
I’m sorry but we can not release such important information about future developments on a public wall. I hope you can understand.
Ok, thanks
Thank you for understanding!
Help: problem with the WPBakery page builder plugin … it is continuously deactivated.
thx
Hi! What you mean exactly? Do you refer to the Role Managers? Try to install the latest Uncode 1.7.3 and let us know! 
ok as soon as possible I try .. I had not noticed the last update (I thought the last one was that of last week). I keep you updated thx
Hi patmoss81! Let us know how it goes!
On Google webmaster tools structured data it comes up with the error: Missing:author, Missing: entry-title,Missing: updated. Is there a fix for this in the theme?
Hi Talentworks2016! Can you please give more infos to have a better overview and contextualise the issue? Without the possibility to check more details I can only suggest an article like this (there are also other on Google): https://kb.yoast.com/kb/fixing-hcard-author-error/
Let us know!
This is a link to one of the posts: https://www.talent-works.com/2018/01/30/linkedin-careers-page-cost-effective/ I dont know in the theme where I would find the_author(); as suggested in that tutorial as I cant find it in the single.php file.
Hello, just to make sure: are you talking about this test https://undsgn.d.pr/QgVKs7 ? Did you get the message from a particular page?
Let us know please, best.
hello, thank you for the great theme. I have a problem for 2 days. on my page www.studio78berlin.de the social media icons and the arrows in the menu and to scroll up are no longer displayed. where is the problem that the icons are not displayed. I am desperate. Can you help me please? Thank you
Hi trustinbln and thank you for appreciate Uncode! 
It seems your host has changed some permissions, please check this screenshot: https://undsgn.d.pr/11tMoz
You just need to ask them about the changes and ask to fix the ‘Access-Control-Allow-Origin’ for your fonts format, they know what to do and it’s really easy! Otherwise you can check on Google, as you see this is a normal issue with fonts.
Anyway if you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can support the solution privately! Thank you!
https://support.undsgn.com/hc
Thanx! And one more question: I use WooCommerce + Uncode + TM Global Extra Product Options. And my good dont show price on UNCODE. But if i try Storefront for example al price shown. Whats wrong ?
UNCODE https://drive.google.com/open?id=1auCxv5FgBtLV60zfPulqFYLK5Qzkdc5v Storefront with same settings https://drive.google.com/open?id=1Q1aUZaUjtOxNHIira0-YysNL8t865rabHi stormathome! Without have a check to your site I cannot tell what is the issue here, sorry. This is not an official plugin and there are too many extensions you can buy your own. Anyway if you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can support the solution privately! Thank you!
https://support.undsgn.com/hc
Love the theme and have been using it for a while. However, just today Slides Scroll has disappeared as an option. All my pages are now scrolling like normal (even demo pages like creative director). I’m on the latest version. Any ideas what might have caused this?
Hi jnatyshen! Do you mean that you don’t have the option inside the admin or it doesn’t work in the frontend? In case have you installed extra plugins today? if you have JavaScript errors it’s possible a complex behaviour like the Slides Scroll is broken.
It wasn’t showing up in the admin panel. But deactivating/reactivating another plugin seemed to resolve the issue. Weird! Thanks for the response.
Hi jnatyshen and thank you for confirm! 
Hi, I just updated to version 1.7.2, but I can not find the new Gallery Manager the sidebar of the dashboard. Where can I enable this option?
Hi webspatz! Have you also updated the Uncode Core required plugin?
Anyway if you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can support the solution privately! Thank you!
https://support.undsgn.com/hc
That was the case, thank you!
Hi webspatz and thank you for confirm! 
it possible to make the topbar visible in mobile?
Hi felipetto! No sorry this is not an option, you can try to use this code but then you need to style the menu that has not styles:
@media (max-width: 959px) and (min-width: 570px){
body:not(.menu-mobile-centered) .tablet-hidden {
display: block !important;
}
}
Thank you. I was able to use this plugin https://codecanyon.net/item/touchy-a-wordpress-mobile-menu-plugin/6961708
Another question: How can I change the icon of the mobile menu (three lines) for another image?
Hi felipetto and thank you for confirm about the topbar, unfortunately the burger menu is not an image, this is a complex element with animations drawn by code in the canvas and it’s really not easy suggest a modification here.
Hello! Using Uncode I am using Woocommerce Analytics Pro plugin to track de conversion funnels in Google Analytics. However, I had the problem that the product Session Views doesn’t works.
Talking with Analytics plugin tells me as follows: “Upon further inspection, it looks like the theme you are using is overriding a few WooCommerce templates, and has eliminated the ‘woocommerce_after_single_product_summary’ action, which GA Pro relies on to report product page views.”
Do you know what this happens? Thanks.
Hi e_ribo! If you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can support the solution privately! Thank you!
https://support.undsgn.com/hc
Hi, I am also getting this same error. This is the copy and paste from another comment: “I’m trying to add media to new gallery manager but it says: ”Visual Composer is not active for this post type. Please activate it inside ”Visual Composer > Role Manager” I checked role manager and page types are set to custom and all checked: post/page/portfolio/uncodeblock.”
Hi! Unfortunately we have still not received any official tickets (we are not able to replicate). Can you please open a ticket so we can check . soon? Notify here if you have opened: https://support.undsgn.com/hc
Just sent a ticket, thank you!
Hello!! Just purchased Uncode for the first time. Just tried uploading it to my wordpress but it said the installation failed. This is the message I got:
Unpacking the package… Installing the theme… The package could not be installed. The theme is missing the style.css stylesheet. Theme installation failed.
Would be very grateful for any help
Hi Pilow0! This is not the theme, the theme is inside and it’s named “uncode.zip”: https://support.undsgn.com/hc/en-us/articles/213453349
Anyway if you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can support the solution privately! Thank you!
https://support.undsgn.com/hc
Okeydokes!! Thank you very much
Hi, Thank you very much for your theme. I was wondering if it is possible to use multiple sequential filters such as 1) category then 2) sub categories.
For example: 1) Man clothes then 2) T shirts so we can get only Man T shirts?
Thanks Andreas
Hi matsouki! No sorry this is not actually possible (in fact you don’t see this option in our demos). If this is problematic for your project we can offer a refund but there is not a quick code I can suggest, sorry.