23226 comments found.
Hello Support – Support is OK the way you provide. here is some suggestion.
Please let the customer know how you have solved the issue, so that they solve it at their end if the same issue arises in the future.
Custom CSS becomes un-manage able after sometime and it should be kept only very special/advance need common option should have options in the theme options panel it self.
Many Common options are missing (not offered) in the theme option. Skin Option for Margins for Logo in Header/Menu Option for Mobile Logo Color/Font – Background / Text – Body Header etc. for included/supported plugins eg. woo-commerce – For Product Name, Price, Both Descriptions, Tabs, Side Bars, buttons etc. Custom Tabs Options – Content – Colors.
Plugin Specific WC Mobile – Option to enable shop link/icon on the menu Columns for Desktop and Mobile
I am now learning your theme and had started experiencing it (I also use AVADA and I appreciate the way have offered the option for theme elements and plugins)
Can I aspect full dark theme Demo
I would like to suggest you to have a skin option for Light and Dark Skins in future update.
Warm Regards Shishir
Hi,
Thank you dear for sharing your experience and suggestion with us.
I am forwarding your suggestion as a feature request to our development team and they will look through it in next coming updates.
Thanks for contacting us 
Ola accurate Oporto | Responsive WordPress + eCommerce Theme v.4.1.5, anyone can help me here I will be grateful
Hi,
Can you please share the issue you are facing with us.
Thanks.
it is possible to make instead of a order now to maken an call me button or make an appointment button? I want to show maybe products without prices and i want to call them if they want.
Hi,
First of all thanks for showing your interest in Porto WordPress.
Sorry to say that but you can not make call button but if you want you can change product page to catalog page and hide add to cart button and price and wishlist as per your requirement. Please see this screenshot: https://prnt.sc/ij13d8
Thanks.
Hi, How do I align the menu to Justified? and next version I think you will input it to theme.
Hi,
You can align menu to justify editing the parent menu item: https://prnt.sc/ij12bo
And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
These new files from Woo 3.3.3 are not compatible with your theme product-thumbnails.php and product-image.php
Hi,
Unfortunately we release our new updated theme on 22 FEB 2018 and also Woocommerce released its new update on the same day that is why two files are outdated and our development team is working on it and soon within couple of days you will find an updated theme with 100 % compatible with the latest woocommerce until that please be patience.
Thanks for your understanding.
You need to hurry up on this as it cause single product page to load slow and also issue server errors. Not happy at all!
Hi,
Please be patience and give us some time to find and fix the problems. There is no perfect Theme without errors Even WordPress and Woocoomerce also want time to fix. Hurry upgrades are causing these problems. Give us a little time to get things right.
Thank you
Question RE: v 4.2 and “VC Ultimate Add-ons” plugin … I’ve used your theme for years, but I noticed you said to another user that:
We removed visual composer add on since 4.0 release. We will still try to add compatibility with VC AddOn(but we forgot in 4.2 release), but please keep in mind that we will not take care on it later.
I have the same question plus, every page on my site was made with VC as i used your demo content. Now when i go to edit the page the WP bakery is blank and only the classic is working and thats all text and not WYSIWYG…how do i convert it to edit with WP bakery
Hi,
It is working absolutely perfect at our end this may be any third party plugin confliction or incompatibility issue so please update your theme to latest version and also update your plugins as well and try to check once after deactivating your site all third-party plugins hope you will not find an issue if yes then we need to debug your site but after extending you support extension because Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi, I had a problem with Shopping Cart. When I change the Qty of a product and press update cart, the estimated shipping and tax and cart totals on the right not pull down. tameiakiexpress.gr Thans in advance
Hi,
Please update your theme and plugins to the latest version of the theme 4.2 your issue will solve.
Please try to install/update your theme by yourself first if you fail then we will do it for you. Please follow the below steps:
1. Take the complete backup of your current site.(If you are updating theme) 2. Go to CPanel wp-content/themes and rename old theme Porto to anything.(If you are updating theme) 3. Upload the latest zip file of the theme there in wp-content/themes. 4. Extract the zip file of the theme there. 5. Go to WP Admin Panel >> Appearance and activate the theme there.
Your theme will be updated easily.
And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi. How can I translate my page to Spanish, without using the WPML plugin because it has a very high cost.
Hi,
Please download the latest translations files from below given links and upload it to wp-content/languages/themes your issue will solve.
https://www.dropbox.com/s/0ouu1dmmmpqgp8o/porto-es_ES.mo?dl=0 https://www.dropbox.com/s/t8qeyjblu9yh0qp/porto-es_ES.po?dl=0Thanks.
I want to be on call with your representative to clear some complex confusions about porto
Hi,
Sorry to say that but we do not provide call support if you have any query then contact us through our support system and share your issue with us there so we will solve it for you or provide you the solution.
Thanks.
Question RE: v 4.2 and “VC Ultimate Add-ons” plugin … I’ve used your theme for years, but I noticed you said to another user that:
We removed visual composer add on since 4.0 release. We will still try to add compatibility with VC AddOn(but we forgot in 4.2 release), but please keep in mind that we will not take care on it later.
Soooo… since you are no longer supporting it and it doesn’t work in 4.2, does that mean I should go through my site and convert any “VC Ultimate Add-on” Elements to the Porto version of the elements before updating?
Please advise… thanks!
Hi,
No you do not need to convert any “VC Ultimate Add-on” Elements to the Porto version of the elements before updating because we have included all “VC Ultimate Add-on” Elements which are used in our demos to the newest built-in plugin called “Porto Functionality” you just need to install and activate “Porto Functionality” plugin after an update. You will not find an issue.
And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello , pre sale question – your theme comes with image swatch , color swatch ??
Hi,
First of all thanks for showing your interest in Porto WordPress.
And yes our theme is fully compatible with the latest Woocommerce plugin and also the plugin is included in the theme package and you can easily swatch images and colors by using woocommerce. Please see this doc: https://docs.woocommerce.com/document/woocommerce-color-and-image-swatches/
Thanks.
Hello, I am using Porto theme and I am very satisfied, but I need a help. For about 70% of strings are translated on croatian, and the rest not. Can you tell me how to activate it so everything is on croatian? Example, during an order half is on croatian, half is on english, basket contains english words etc…
Hi,
Please download the latest translations files from below given links and upload it to wp-content/languages/themes your issue will solve.
https://www.dropbox.com/s/ln7blba1ma3d5q0/porto-hr.mo?dl=0 https://www.dropbox.com/s/yquu8iwtmkue8qx/porto-hr.po?dl=0Thanks.
Thank you wery much!!
Most Welcome
If you do not mind, can you please leave 5 stars rating for our theme by going here: http://themeforest.net/downloads It will allow us to release more updates and provide dedicated support in future. It would encourage our work a lot. If you like our Theme and Support.
Thanks for contacting us.
Have a great day
Porto is suddenly giving me an error saying that my registration code is already in use?
Hi,
Please update your theme to the latest version from which we have removed the registration tab so no need to register just use it easily without registering it.
And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
I have install the shop demo 2. When i enable the catalog mode in Proto Settings the header & footer disappear. Also the shop page or whereever i have shown the products the prices still show up. And also if i change anything in proto settings like changing the footer copyright info still the header and footer disappear. I have installed the demo around 4 times.
please help Urgent.
Hi,
This may be any third party plugin confliction issue so please try once after deactivating your site all third-party plugins hope you will not find an issue if yes then contact us through our support system with your site WP Amin Login details so we will check it for you.
Thanks.
Ok Give me your email address. I will give you wp admin details.
Ok Give me your email address. I will give you wp admin details.
Hi,
Please go to this support platform: http://smartwavethemes.net/support/ and generate the ticket here.
Thanks.
Sir this link is not opening. I have still same problem. Please help me
I need urgent help. Please contact me
Hi,
There was little issue with our support system yesterday and we have fixed it. So please once again try to open the support system hope you will not find an issue.
Thanks.
Hi, I sent message to you support. But there is no reply. Why?
Sir I want urgent help but no one replying me ?
Please help me urgent.
Thank You
Why you didnt reply on support website?
Hi,
We replied to your comment and we have to reply and solve all the tickets so please be patience once your ticket will be solved you will get the reply to your ticket.
Thanks.
Hi,
I send you many emails. Why You Ignore my messages ? Please solve my problem soon.
Thanks
Hi,
Sorry for the delay but we are working on tickets and soon you will get the reply to your ticket once it resolved.
Thanks.
Hi My hosting peovider will close php setting till 6 Pm Today. So please Solve my Problem now. Thank You
Hi,
Our business hours are Monday to Saturday – from 12:00 AM to 08:00 AM EST
So please kindly contact us in these hours and also ask your hosting provider to open PHP settings during these hours.
Thanks.
Hi, The product photo and product gallery on Porto Product pages is not working since the upgrade to Porto 4.2. Please can you resolve this? I have flagged this in the Support System.
Hi,
Please wait as we are working on tickets and experiencing higher than the normal amount of tickets so it may be getting late to get back to you hope you can understand until that please be patience.
Thanks.
I updated to the latest version of the theme.. Looks like 2 of the woocommerce files are out of date. porto/woocommerce/single-product/product-image.php version 3.1.0 is out of date. The core version is 3.3.2, porto/woocommerce/single-product/product-thumbnails.php version 3.1.0 is out of date. The core version is 3.3.2,
Hi,
Unfortunately, we release the new update yesterday and woocommerce release its update yesterday as well that is why 2 more templates are now outdated and our development team is working on it and soon you will find an update release with complete woocommerce template updated until that please be patience.
Thanks.
Hi,
Trying to change header color from blue to while, but it is not reflecting.
Using the below option Appearance >> Themes Options >> Skin >> Header
https://prnt.sc/iilj6fand tried to change the color from skin1.css, but after some time it again reverted to blue.
Please guide.
Thanks,
Hi,
It seems the permission issue. Your server did not give permission to add/save the settings of the Theme Options. Basically, when you saved the theme options then it’s created the skin_1.css file inside the CSS folder, because of permission the theme is not able to create this file on your site. Please contact your hosting provider to change the permission to 777 or 755 of the CSS folder and all files.
OR
I think it’s your cache issue. Please remove your browser, site and server cache and cookies then check your site or check your site on other computer or laptop, I hope you will not find any issue.
Thanks.
I am going to upgrade my server to PHP 7. Just want to check does your theme compatible with PHP 7.x
Yeah, fully compatible with.
Where to download version 4.2
You can download from themeforest download page again.
is there an option in this theme where you can make the add to cart pop up..i mean if u try to add a product to cart..a pop will appear.. is there a feature like this?
Hi,
First of all thanks for showing your interest in Porto Wordpress and yes we have an option of pop up when you can make the add to cart. Please see this screenshot: http://prntscr.com/iim71z you can make it from Appearance >> Theme Options >> Woocommerce >> Product Archive.
Thanks.
