1463 comments found.
How can we create a child theme of your theme. We are using 3.9 version of your theme with Magento Ver 2.2.1. The theme is purchased & provided by Our client & we want to customize it according to our client’s requirement. So it would be very thankful if you shows us the steps of “Create the child theme” here. Thanks.
Hi sir,
For any technical issue, please create the ticket via this submission link to get support from our developers: https://www.magentech.com/support/tickets including your purchase code to verify.
Remember that our responding time is within 24 hours excepting for weekends. To save time of support, please send all exact FTP and website information via ticket for developers to check!
Thank you so much!
Hello,
We purchased your Market theme for using it in Magento 2. We want to use the left vertical menu and now this menu always goes “hidden” on category (And other) pages. When you hover it, it then hoes the categories. Is it also possible to always shows this left vertical menu by default?
Thank you.
Kind regards,
Patrick
Hi sir,
For any technical issue, please create the ticket via this submission link to get support from our developers: https://www.magentech.com/support/tickets .
Remember that our responding time is within 24 hours excepting for weekends. To save time of support, please send all exact FTP and website information via ticket for developers to check!
Thank you so much!
Iam trying to configure the “Mega Menu Horizontal”. I disabled some of the items and they disapeard on all pages except the start-page. How can I disable the items on the start-page aswell?
Hi sir,
For any technical issue, please create the ticket via this submission link to get support from our developers: https://www.magentech.com/support/tickets .
Remember that our responding time is within 24 hours excepting for weekends. To save time of support, please send all exact FTP and website information via ticket for developers to check!
Thank you so much!
Hi, I have installed theme successfully and its working very nice , but i am having issue in Quick view , when we click on quick view in configurable products with swatches and size and click on add to cart i see You need to choose options for your item. but unfortunately i am not able to see any swatch, or any size attribute on Quick view , please suggest me something Thanks
Hi sir,
Sorry for late reply. For any technical issue, please create the ticket via this submission link to get support from our developers: https://www.magentech.com/support/tickets including your purchase code to verify your purchase.
Remember that our responding time is within 24 hours excepting for weekends. To save time of support, please send all exact FTP and website information via ticket for developers to check!
Thank you so much!
Hello. Simple Database upload problem. #1293 – Incorrect table definition; there can be only one TIMESTAMP column with CURRENT_TIMESTAMP in DEFAULT or ON UPDATE clause
Hi sir,
Sorry for late reply. For any technical issue, please create the ticket via this submission link to get support from our developers: https://www.magentech.com/support/tickets .
Remember that our responding time is within 24 hours excepting for weekends. To save time of support, please send all exact FTP and website information via ticket for developers to check!
Thank you so much!
i have bought the theme and import demo data but in all css styling of all pages are broken sliders are not working properly i have generated many tickets but the didnt resolve my issue… please tell me what to do now ?
Hi,
Thanks so much for being interested in our theme. Could you please give us your ticket number to check again?
Thanks!
i think you support them think i am idiot this is my ticket no MTT-0000010738 i am asking them to resolve slider issue and they saying me please make the demo to you home page…
now i am using demo 6 https://estocke.com/dev/ you can see the layout is totally mess, slider are not working images are not showing in proper way as like in demo.
Dear sir,
We reminded our developer of your issues. They will check again and help you fix.
Thanks!
author can you understand my issue the slider and image layout is not same as in demo.
can you please send me updated error less theme files ?
Dear sir,
Please clear cache then reload your site 
Thanks!
yes its working thank you but i have another question let ask your developer in ticket
i want to create new home page using with different block please tell me can i use multipal block in one page?
Dear sir,
To solve technical issues and get guide for solution, please create the ticket via this link: https://www.magentech.com/support/tickets .
Thanks!
Please is your theme compatible with CED commerce marketplace mutlivendor extention? https://cedcommerce.com/magento-2-extensions/marketplace
Dear sir,
Thank you so much for being interested in our theme. Although our theme is compatible with multivendor from some providers (webkul..) , we have not tested our theme on module from cedcommerce. If possible, you can give us this module for testing first, if it works well, you can buy and use our theme later.
Best regards!
Is compatible with Magento PWA? https://bit.ly/2wsfEZf
Hi the SM Listing Tabs is not showing products. I tried doing everything in the SM Listing tabs documentation . And I tried changing category id. But the products are not being shown Other extensions are working fine i guess, but having trouble with this one
Hi sir,
For any technical issue, please create the ticket via this submission link to get support from our developers: https://www.magentech.com/support/tickets .
Remember that our responding time is within 24 hours excepting for weekends. To save time of support, please send all exact FTP and website information via ticket for developers to check!
Thank you so much!
Hello, I am not able to change the home from home-page-1 to 14, I already change it in ””“Stores>> Settings >>Configuration>>General>>Web>>Default Pages””””””””” and in ””Content >> Elements >> Pages”””, editing the page homepage 01 to 14 the content, and flush magento cache, I followed the instructions, What could have gone wrong?
Hi sir,
For any technical issue, please create the ticket via this submission link to get support from our developers: https://www.magentech.com/support/tickets .
Remember that our responding time is within 24 hours excepting for weekends. To save time of support, please send all exact FTP and website information via ticket for developers to check!
Thank you so much!
SM categories menu not working while using varnish cache for Magento 2.2.3. And don’t know how to use my local language for backend for this theme’s settings.
find the way to fix the SM categories menu issue.
Hi sir,
For any technical issue, please create the ticket via this submission link to get support from our developers: https://www.magentech.com/support/tickets .
Remember that our responding time is within 24 hours excepting for weekends. To save time of support, please send all exact FTP and website information via ticket for developers to check!
Thank you so much!
Hello, We are interested to buy your Theme for our client’s project.
But we want to know that after purchasing this theme can we use this theme first on our domain like www.ourdomain.com (only for developing purpose) ? After the development we will move the project on our client’s domain like www.clientdomain.com. We know one Theme is only for one domain/license. So All we want to know that If we will do this, will it be against your Terms & Conditions about “One License is for One Domain” ?
Remember : We will use this Theme only for One domain but during the development we want to use this on our domain after the development we will surely moved it on the Client’s domain. So in the end this Theme will be using for One domain. Hope you will understand my Question.
Thanks.
Dear sir,
We understand what you want here. If you delete the first domain, we will still support you the next domain.
Thanks!
We correct the answer
Hello. Nice theme, but do you have it for Prestashop ? Thank you!
Hi,
Thanks so much for being interested in our design. Here is link for PrestaShop version: https://themeforest.net/item/market-responsive-multipurpose-prestashop-theme/10803331
Thanks!
I would like to change the background color of the bottom header and the search button , could you please advise ?
Hi sir,
For any technical issue, please create the ticket via this submission link to get support from our developers: https://www.magentech.com/support/tickets .
Remember that our responding time is within 24 hours excepting for weekends. To save time of support, please send all exact FTP and website information via ticket for developers to check!
Thank you so much!
How to update ? Any documentation ?
Dear sir,
We do not any documentation of updating theme. However, you can easily search online for this case.
Thanks!
Hi Guys,
We would love to ask please. Is there anybody who could help us with fixing our small issue please:
https://ibb.co/g7PN9x https://ibb.co/k90jNH https://ibb.co/kxe0wc https://ibb.co/kxe0wcThank you very much Dilshod
Hi sir,
It seems that you do not buy our theme. Please buy first, then request support from our developer team.
Thanks!
Yes we did buy it, need purchase code?
Anybody to answer please?
estore10 i suppose, support is a bit poor in here
Dear sir,
We are not online in 24 hours , so please keep calm for responses. If you have any technical issues, please submit ticket via this link: https://www.magentech.com/support/tickets . Don’t forget to give us purchase code to verify your purchase.
Thanks!
Dear Sirs,
I have opened ticket already but we are being refused Sir. And yes we have provided our purchase code when we created a ticket. Please, we have just few issues which is unfixable from our side Sir
Thank you Dilshod
Hi,
Could you please give us ticket number?
Thanks!
They asked us FTP details and then asking us to extend Support which we need to pay again, but we have never settled with this theme yet guys.
Dear sir,
Please note that the price of theme as you see in Themeforest only include FREE 6-month support. After 6 months, you need to extend support to get help from us. It seems that your support was expired, so our support team asked you to extend support. Please follow their guide and give us your ticket number!
Thanks!
Yes i can provide you with Purchase code but where i need to send it? Thank you
Ticket number is here: MTT-THEMEFOREST-BGEDSS913E
Yes I understood. And please try to understand me as well. The thing is we have never settled with this theme since we bought it guys. We have a few issues which requires Developer support. 1. Menu is not showing on Mobile device. 2. Mega Menu issue. That’s all for now
Dear sir,
Your support was expired in Sep of 2017. We also hope that you will understand us. We provide installation, you absolutely use that service to save time and avoid unexpected issues. After this comment, you may say that our support is bad, but we still have to support many other customers who are in support period and already paid for their right.
Thanks!
I think we are wasting our time here
People are wasting their time and money here. Your support was poor from the beginning and i am not sure if anybody who purchased this theme has settled yet.
Dear sir,
We know that you will say above. However, that is how you use your support time. We only can say that please extend your support to get help from us! Be fair to everyone
Thanks!
Be Fair you said?
I follow this lesson to translate mega menu http://documentation.flytheme.net/how-to-use-sm-megamenu-in-different-languages/ but in arabic version still show english menu ! my web site : https://www.kosmetics.me/?___store=ar&___from_store=default
Dear sir,
Please try again based on our video guide: https://www.youtube.com/watch?v=OMFeVPU74gY&t=10s
Thanks!
this video don’t contain translating for mega menu !
Hi sir,
So please search online for solution or extend support right , then submit ticket here https://www.magentech.com/support/tickets . Our support will give you guide and help you if having any issues.
Thanks!
””Fixed bugs of SM Shopby module”” still not fix showing a:5:{i:0;s:1148:”SQLSTATE42000: Syntax error or access violation: 1064 You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near ‘AND (`e`.`entity_id` IN(352, 435, 436, 437, 438, 439, 581, 586, 587, 588, 590, 6’ at line 3, query was: SELECT COUNT , ROUND * 1, 2) AS `max`, ROUND * 1, 2) AS `min`, STDDEV_SAMP( ROUND * 1, 2)) AS `std` FROM ascatalog_product_entity` AS `e`
Dear sir,
Have you updated the latest package of this theme which has already fixed some bugs of ShopBy Module ?
Thanks!
Yes, i update it yesterday but still
Dear sir,
Your comment was saved and sent to our developer team. They will check again and fix if there are still issues.
If you are in hurry, you can submit ticket to request support from us: https://www.magentech.com/support/tickets . Please don’t forget that your support was expired, you need to extend support to get help from us!
Thanks!
Hi sir,
For any technical issue, please create the ticket via this submission link to get support from our developers: https://www.magentech.com/support/tickets .
Remember that our responding time is within 24 hours excepting for weekends. To save time of support, please send all exact FTP and website information via ticket for developers to check!
Thank you so much!
Please, I’m asking for the days, I want a refund.
Dear sir,
There is no choice for refund here. We can not accept your request.
1. It is money charge, so when decide to buy, you need to read carefully which CMS you will use. Not after buying, you said that it is mistaken.
2. We gave you option to exchange to another WP theme from our portfolio but you denied.
Actually, there is no technical issues at all. We can not consider to accept your request in this case!
Please keep your theme and use later.
Thanks!
Hello!
I accepted the exchange, but I had no answer!
My English is bad, maybe I got it wrong.
I want the exchange, please help me!
Please!
Thank you!!!
Dear sir,
Please remind us on your refund request for exchange!
Thanks!
How nice ! Thank you.
How can I do this ? Sending in the e-mail I talked to? Or by Support?
Please contact us via this private mail: phuongptt@ytcvn.com !
Thank you I’m very happy.
I sent you an email now. See you, good weekend.
Hi,
We got your mail and replied!
Thanks!
