Hello,

Also, I’ll like to flag out that the Cart element in mobile view does not show the quantity, nor provide a means to change the quantity.

Could you kindly look into that?

Best regards, Daniel

Hi maltase! Please try remove the Ajax option since probably this plugin doesn’t support Ajax. Not understand second question.

Hello!

The plugin does support AJAX, but the bug is with the Uncode script. It is present even on your demo sites – https://undsgn.com/uncode/product/gold-zip-hoodie/.

Add 1x Hoodie to cart and then follow up by adding an additional 3x Hoodies to the cart. Now go to the cart page. You’ll see that instead of a total of 4x Hoodies, you’ll only get 2x Hoodies.

The second question relates to the cart page. Again I refer to your demo site – https://undsgn.com/uncode/product/gold-zip-hoodie/.

Go to the cart page of your demo site and view it on mobile. You’ll see that the quantity of each item in cart is hidden (only the item names are shown). Now view the cart page in desktop mode and you’ll see the quantity pop out.

Hi, yes as told you need to check without the Ajax option, use as default WC, ex: https://undsgn.com/uncode/product/black-angled-buckle-jacket/
Paste this code if you want to show the quantity on mobile:

@media (max-width: 959px){
.woocommerce td.product-quantity,
.woocommerce th.product-quantity {
    display: block;
}
}

Can I just confirm what would happen if we disable AJAX? Will it break our online store (as we’re already live)?

Also – will a bug fix be scheduled for this? Seems like a rather serious issue if we cannot use the Uncode theme’s AJAX options.

It’s not the Uncode Ajax option, is the optional setting to insert a product in the cart via Ajax: https://undsgn.d.pr/rTtuwS

Hi, apologies for misunderstanding. So it appears to be a Woocommerce Ajax issue not a Uncode Ajax issue. Thanks for clarifying.

I’ve disabled WC’s Ajax on archive page option. On our shop page however the Ajax “Add to Cart” links are still present on our product posts element. Clicking on these will simply scroll to the top. The page is https://interstellargoods.sg for your reference.

Is there a way to fix this?

Hi! Did you hide them? I cannot find a single Add to Cart in your homepage…

Hello! Yes we’ve hidden them for now. If you can point us to a better solution we’ll be happy to implement it

Hi! Feel free to send an email from our profile page, please include all relevant information like browser, system, possible browser extensions installed (a user had same issue cause by an ad-blocker plugin), etc, etc… Thank you!

Thanks! A Chrome browser extension was the issue. Looks like it was my ad-blocker. A lot of people use ad-blockers so you may want to update the code so that ad-blockers don’t mistakenly cause layout issues.

Hi! Is this a new installation / new website you are creating with Uncode?

Hi, yes, it’s the latest updated version Thank you!

I mean this happen only now after more than 1 year or it’s a new installation with latest version?

Oh sorry, I’m not sure if it happened for more than a year as I only just noticed it a few days ago in the outdated version. And I just updated it yesterday, but the system status still remains red.

Hi walgedeon! Can you please install the PHP Info plugin (https://wordpress.org/plugins/wordpress-php-info/) and verify the records for both columns? https://undsgn.d.pr/M8pe3r
Anyway I don’t understand properly the issue you have (a part the possible incorrect values in the System Status).

Hey thanks for that! I’ve checked the values with the plugin and it says memory limit is 368M and php vars is 1000. I’ve also checked with my server if I’ve added the max php vars correctly, they mentioned it’s done correctly. I’m wondering what else can be done to increase to 3000.

With regards to the issue, I’ve added custom fonts to Uncode’s typography section, but the page does not reflect the change. It may or may not be due to the max php vars value, I’m not sure, but since it’s reflected as red in the system status, thought it’s better to make sure all turn green first in order to know what’s the cause.

Also, the theme is constantly putting out the notification that the system status needs attention, I don’t know if it’s fine to leave it as it is or not.

Thank you so much for your time, hope to hear from you soon.

Hi walgedeon! As supposed also this popular plugin reports that you have 1000 and not 3000, you need to show and ask your host why also the popular PHP Info plugin report you have 1000. Not easy to help with the issue without a check to your site, art least show your site URL and upload a few screenshots for the settings so we can understand and debug (anyway this is stuff that works like a charm, if a theme like Uncode as issue with typography you should see here thousand of similar reports).

Thank you so much! And regards to memory limit, the theme’s system still says the server has only 40mb while the PHP plugin says it has 368M.

Should I ignore the theme’s system’s status and carry on? There’s always this notification that says to resolve those issues first before saving. I’m not sure if it will cause any problem if I carry on without resolving it.

Hope to know what’s the best next step, thank you for your help!

Hi walgedeon, what say the PHP Info Plugin about the Memory Limit?

Hi undsgn, the PHP info plugin says the Memory Limit is 368M, but theme’s server system says 40MB.

Oh sorry undsgn, I think the memory limit is different. The one shown in the theme refers to WP memory limit and it stays as 40MB, see the screenshot here: https://d.pr/FREE/3DR9lW

And the PHP plugin table shows this: https://d.pr/FREE/sLhVKR

Thank you for your time

So you have 1000 as Max Input Vars both for the installation both for th server limit… what is the second screenshot coming from? Have you tested with PHP Info plugin?

Yes, the second screenshot came from the PHP info plugin.

Hi walgedeon, how you set the Memory Limit in the wp-config.php?

Hi undsgn, it’s been typed in as this: define( ‘WP_MEMORY_LIMIT’, ‘256M’ );

under the line: define(‘WP_DEBUG’, false);

Hi! What you refer exactly? So you refer to the media? Once you install the Uncode Theme and demo contents you have an exact replica of the whole Uncode demo (http://www.undsgn.com/uncode/) just with placeholder images: https://support.undsgn.com/hc/articles/214001065

Your Classic Landing page does not import like your demo. Your demo is blue background with text to the left and iphone to the right. When the page imports it is a different layout. Grayscale image with text at the top centered.

Hi, when you import this page you have this layout (please check the video): https://undsgn.d.pr/hL2vzj
In fact as noted once you install the Uncode Theme and demo contents you have an exact replica of the whole Uncode demo (http://www.undsgn.com/uncode/) just with placeholder images: https://support.undsgn.com/hc/articles/214001065
Anyway if you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can support the solution! Otherwise if you think something is broken you can also ask for a refund.
https://support.undsgn.com/hc

Thanks for the quick reply. That is the page I was referring to. I think everything imported correctly except for the top row in blue. Can you provide me just that rows code?

Hi vastdesign! If you don’t have the header it’s possible you have imported demo contents without the required Uncode Core plugin active, please rename this page, then go in the Import Demo > Selective Import and import only this layout (unless server issue this should re-import the page): https://undsgn.d.pr/LPsGr2

Hi. I just did that. Renamed the page. Imported Classic Landing. This is the result: https://d.pr/2eIQqG

Can you please verify that here you have selected the relative Content Block (the page that you should check, admin and front, is the new Classic Landing, not the page that you renamed): https://undsgn.d.pr/8Wim9Z

yes! that was it. Now I have the correct content block but the header and nav disappeared. Still learning your theme. How do I add the header back in?

Sorry it’s not easy to debug just in words, since you should have all unless server requirements not satisfied, do you have errors here? https://support.undsgn.com/hc/articles/214000785
Anyway please open a ticket so we can help privately: https://support.undsgn.com/hc/en-us

Everything is in green on server requirement page. Looks good to me.

Ok open a ticket so we can access and check why is not working for you