23210 comments found.
Hi there is a previous question 11 months ago asking what gridcookie is for, which was not answered – or at least certainly not answered to GDPR standards. I am finding it showing up occasionally in my cookie audit, and since it obviously relates to Porto, I need to know exactly what it does and whether is stores any personally identifiable information.
I guess whether they know it or not, everyone else is getting it too, and they are not GDPR compliant without disclosing to users what it is.
Please do not ask me for my site login details. Thanks.
Hi,
First of all thanks for contacting us.
Yes, we always follow the GDPR standards and did not store or share any data publically. No, the Porto did not store any personally identifiable information.
Thanks
Sorry, but that is incorrect. For GDPR disclosure, you need to tell us the purpose and type of cookie it is, whether it is strictly necessary and how long it is stored for. I’m not aware of you having informed anyone of its existence in production sites, let alone these details. Today is the last day before sites selling to the EU would be made incompliant because of your lack of disclosure.
Hi there, after updating the prices for variants of products are not visible anymore. Happened since version 4.4.1
Hi,
Please update the theme to the latest Porto version 4.4.2 and also update the Porto Functionality plugin then check your site, I hope your issue will be solved. If not then please send us site login details through our support system so we will check and solve it for you.
Thanks
Hi, i updated the theme and deactivated some plugins. With the standard woocommerce theme everything works fine. The funy thing is: If i add an special offer price to just one of the variations, then the regular/standard price is visible for all the variants.
Hi,
It is not the bug, it is our theme functionality according to our theme design. Please let me know if any further assistance you want from me.
Thanks for your time 
My whole homepage layout changed with the new updates. I need to know if I have to refresh the CSS or something similar…. Please let me know as soon as possible. thank you
Hi,
Can you please share the screenshot of your last version homepage and the latest version homepage so we can compare both of them and will provide you the solution and also tell us from which version of the Theme you updated your Theme to the latest version 4.4.2.
Thanks.
you can see how the middle section with all those small banners are off and everything else looks moved. The parallax banner its also off. The whole layout changed…
Hi,
I think the Theme is not uploaded and updated properly and some files are crashed and there is some confliction on your site as well so we have to debug your site so please contact us through our support system with your site WP Admin and CPanel Login details so we will check and solve it for you.
Thanks.
I just paid for support and submitted the ticket. Please take care of it. thank you
Hi,
Please wait once your ticket will be resolved you will get the reply of your ticket until that please be patience.
Thanks.
hi, single product page, changed my layout after I installed 4.4.2. All the extra tabs are off and some other weird changes…
Hi,
Sometimes wordpress and woocommerce also release heavy update on their core files, that’s why we also should update theme structure for wordpress and woo updates. It’s same for your customization on Porto. We also do not want your version update does not make any troubles, but we also need some core changes that may affect your own customization.
So Please try to install the latest Theme on the Fresh new WP Live or Localhost and then check the latest Theme hope you will not find an issue.
And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
any plans to roll out GDPR compliance or ease of use? E.g. ability to add links in the footer for things such as Privacy, Privacy Tools etc..
Hi,
While we currently do not have that feature, I have submitted your idea as a feature-request to our team so that they can consider for future updates.Have a great day!
Thanks.
After updating to the latest version of your theme my sidebar is completely out of the table, can you help with this?
no worries I think I fixed it. Thanks
Sound’s Great!
Hi! The latest version works with wordpress 4.9.6?
Hi,
yes our latest Theme version 4.4.2 is fully compatible with the latest WP release 4.9.6.
Thanks.
Revolution Slider Error: You have some jquery.js library include that comes after the revolution files js include. This includes make eliminates the revolution slider libraries, and make it not work.
Hi,
To fix it you can: 1. In the Slider Settings -> Troubleshooting set option: Put JS Includes To Body option to true.
Your issue will solve if not then we have to debug your site and for that you have to contact us through our support system with your site WP Admin Login details.
Thanks.
how to contact porto theme support . my problem is no solve
You can help me . do not show this option in slider Slider Settings -> Troubleshooting set option: Put JS Includes To Body option to true.
Hi,
Please see this screenshot: http://prntscr.com/jlkztx hope it will help you to solve your issue of not then we have to debug your site and for that, you have to contact us through our support system with your site WP Admin Login details.
Thanks.
hi, i have problem with product pages. I used the plugin for customize but now doesnt work. It makes me big trouble on my website. I like new layouts in porto theme, but i don´t know how customize it. Is any docummentation how to customize new product page layouts ?
Hi,
You can Customize the Product Page Layout from Appearance >> Theme Options >> Woocommerce >> Single Product Page easily all the Options regarding the Single Product Page you will find there.
And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello! I need your help.I can’t install the theme porto. My web space is already full in the installation process.The installation page is stopped.I wait for an hour but the page still not response. I contacted my host,The host asked me to delete all the porto folder.I did it even deleted wordpress from my virtual host. What makes me crazy is my web space is still full.this morning i contact web host to make my host empty and then I try to install porto.I failed again with same issue.my host said to me ,I have no documents. the web logs ooccupy space.before install porto i don’t have logs because it is new website. my web space is 5G.I don’t think porto is so big. Could you help me. Thank you very much!
Hi,
Please try to install/update your theme by yourself first if you fail then we will do it for you. Please follow the below steps: Your theme will be updated easily.
1. Take the complete backup of your current site.(If you are updating theme)
2. Go to CPanel wp-content/themes and rename old theme Porto to anything.(If you are updating theme)
3. Upload the latest zip file of the theme there in wp-content/themes.
4. Extract the zip file of the theme there.
5. Go to WP Admin Panel >> Appearance and activate the theme there.Hope you will not find an issue if yes then we have to debug your site and for that you have to contact us through our support system with your site WP Admin and CPanel Login details.
Thanks.
Hello,
I love your theme and your support. But I was wondering why your icon not showing in mobile/responsive mode?
Thanks.
Hi,
Which Icon you are talking about can you please explain it more clearly if possible with the help of screenshots and also share the Live URL of the page where the issue occurs.
Thanks.
Hello, thanks for your response.
What I mean is font awsesome icon. Not showing, now I noticed that it’s also not showing at browser PC. Just a blank rectangle only.
Thanks.
Hi,
We have to debug your site because we have tested it at our end and do not find an issue so please contact us through our support system with your site Login details so we will check and solve the issue for you.
Thanks.
Hey Porto team,
How do you change the favicon – the icon of the tab to our logo? Where are the settings in the theme customization?
Hi,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Thanks.
plz see ticket #26229 this bug has been open for over 4 months with out being Fixed. latest porto v 4.4.2 made that page bug even more.
Hi,
We have solved your #26229 Ticket Parallax issue in our last release 4.3.1 please see this screenshot: https://prnt.sc/jlftuh and now you are facing a new issue the blank page issue so we have to test/debug your site again for the new issue you are facing so please contact us through our support system with your site WP Admin Login details with the fresh new ticket for every single issue you will face.
Thanks for your understanding.
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Hi, the Counter Value Suffix doesn’t appear on frontend with Counter element… only Prefix is working. this stoped working with the last two theme updates. Thank you.
Hi,
We have tested it at our end and it works perfectly please see these screenshots: https://prnt.sc/jlfrlh & https://prnt.sc/jlfrm9 the prefix and suffix will load on the page after few seconds of the time loading that is set in the counter rolling time so please check once again after removing the cache and also the third party plugins as well or test that Element on the fresh new page hope you will not find an issue if yes then we have to debug your site and for that you have to contact us through our support system.
Thanks.
Hello, what options i have to set to see the related products slider as in this demo: http://www.portotheme.com/wordpress/porto/shop1/product/porto-transparent-images/ ???
Ive tried changing a lot of options with no success. 
Any help?
Thanks
Hi,
Please go to Appearance >> Theme Options >> Woocommerce >> Single Product, You will find an option to show related Product just turn it on and check your site after removing the browser cache please see this screenshot for the better understanding: http://prntscr.com/jlfnw2
Thanks.
Hi, thanks for your reply.
That option is active and the slider appears. But my question is about the style of the slider.
In the demo. The add to cart button is always visible. And in my site appears when i hover with the mouse.
Here a screenshot with the difference beetween the demo slider and my site slider. https://prnt.sc/jlkag5
Thanks.
You can set this setting from Appearance >> Theme Options >> Woocommerce >> Product Archive >> Add Links Position >> Set the Out Of image .http://prntscr.com/jllh1l
And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi.
I am using Porto theme Construction (http://www.portotheme.com/wordpress/porto/construction/) and in the projects section, I see that the arrow that should leave to the next project, point to the left instead to the right and is titled as “Previous” but I consider that it should be titled as “Next”.
You could see that in the first project in the demo : http://www.portotheme.com/wordpress/porto/construction/project/porto-building/
How I could fix this?. If I enter the first project the point to the real next project.
Could you tell me the file where Ishould edit this issue?.
Regards¡.
Hi,
Can you please share the screenshot of the issue with us for our better understanding??
Thanks.
Hi.
You can see a captura in this URL : http://tinyurl.com/ybs9ry4j
What I mean is that the right direction of the pointer, is the green one pointing to the right, because it should take to the next project, not to the “previous” (you are seeing the first project of the portfolio in that capture).
I think that the portfolio section, shows the pointers upside down.
Anyway, I would prefer to show the pointer to the next project in the other directorion (pointing to the right) and the previous proiect with the icon pointing to the left.
That’s all, regards¡
Hi,
I have tested it on our latest release and on our demo’s as well and do not fin an issue the Pointers works perfectly fine at our end please see this video: https://www.dropbox.com/s/wfvty4rdpfvhjji/1.mp4?dl=0 and It will show only one Pointer whether it will previous or next when there will no any project remaining that will come next hope it is much clear now.
And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi.
What I told you is not that the indicators do not work, but that when entering the first project of the portfolio, the pointer points to the left instead of pointing to the right, which is how it is understood that it would be passed to the next one.
And if you get to the last of the works in the portfolio, the indicator is shown pointing to the right as “Next” when you should be “Previous”, because you have reached the last job.
I’m just asking about the way pointers can be changed to work like the rest of the portfolios (what file to edit). If you can not tell me, I’ll check it on my own.
Thank you.
Actually, these arrows count the latest post or portfolio which you have added as a last Portfolio item and the oldest item considered as the first portfolio item as it work in the desc order as WP default functionality.
Thanks
OK, now it’s clear.
Regards¡.
Sound’s Great!
And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Is it possible to set the display of a single product image to square? In the earlier porto versions, all product images on the single product sites where crop to square, now with the newest update only the thumbnails are square again. Is there a css hack to make them to the old view?
Hi,
To change image size: To change this setting now on the front end you have to go to customize >> WooCommerce >> Product Catalog and you can customize the store display from there.
Please read this doc: https://woocommerce.com/2018/01/whats-new-woocommerce-3-3/
You must need to regenerate the image thumbnails after making the change in size then after that check your site after removing the cache you will not find an issue.
After change the image size, you should regenerate all the thumbnails in Tools > Regen.Thumbnails on admin sidebar.
Hope your issue will solve.
Thanks.
Hi, How can I create table of content in my post? Thanks so much!
Hi,
There is no option to add the table in your pages/posts but you can add the raw HTML by using the Raw HTML VC element in the page/post.
Thanks
Hi,
Sorry to say that but we have tested our latest Theme and do not find this issue. The issue is at your end and it is most probabely the third party plugin confiliction issue so please deactivate your site all the third party pluings and check your site after removing the browser cache hope you will not find an issu if yes then we have to debug your site and for that you have to contact us through our support system.
Thanks.
