23226 comments found.
Hi,
I just want to ask about how to register porto themes to website. First you must understand if I only have IP for my website (still thinking about my domain name), but I want to register it first. Is it possible?
Thank you
Hi,
Yes, you can easily register the Theme on your site when you are using IP for your website, not domain and in future when you want to move your site from certain Ip to a new domain just you have to unregister the Theme from your IP website and register it with the same code to the new Domain.
Hope it is much clear now.
And Please go to Porto >> License Activation to register/unregister your Theme.
Thanks.
Hello, I want to ask why the Porto Functionality and Woocommerce plugins can not be enabled?
Please help me…
Hi,
What do you mean by this ?? Can you please explain your issue more clearly if possible with the help of screenshots.
Thanks.
I can not upload the revolution slider plugin…
https://prnt.sc/jmgq33Hi,
Please go to wp-dashboard >> Plugins and upload, Install and activate the Slider Revolution Plugin from Theme hope you will not find an issue and you will find the Revolution SLider Plugin into Theme Package >> Porto >> Inc >> Plugins.
If you will face an issue after it then contact us through our support system we will do it for you.
Thanks.
okay it works,
but I’m having trouble displaying his demo page …
can you help me?
Hi,
Please explain your issue more clearly if possible with the help of screenshots.
Thanks.
I have registered to get support but did not get a reply email because wrong input email.
I have sent an email for this problem but no reply yet
Can you help me?
Hi,
First of all please purchase your product support extension right because Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support and after that please send us your product purchase code to our email: newsmartwave”gmail.com so we will set the support account for you.
Thanks for your understanding.
okay it thanks,
but I’m having trouble displaying his demo page -> https://prnt.sc/jmi6ie
can you help me
how to change the background to be the same as the demo theme -> https://prnt.sc/jmil0g
Hi,
You can change the color of header, menu from Appearance >> Theme Options >> skin and could you please purchase your product support extension for getting further support because Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understanding.
Hello,
If the support is over I can not ask in this column?
i want to ask why the social media link on my web is not as wide as the one on the web demo?
my web -> https://prnt.sc/jmrw58 web demo -> https://prnt.sc/jmrwd2
Thanks
Hi,
Please provide us your Live site URL.
Thanks.
Hi,
Please copy and paste the below given Custom CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
@media (min-width: 992px){
#header.header-corporate .share-links a {
padding-right: 20px !important;;
}
}
Thanks.
ok thanks done
Hello, I want to ask again …
Why is the button “contact us” and button “purchase now” not working?
Button “Contact Us” -> https://prnt.sc/jmv0ku
Button “Purchase Now” -> https://prnt.sc/jmv0vv
Can you help me?...
Thanks…
Hello, I want to ask again …
Why is the button “contact us” and button “purchase now” not working?
Button “Contact Us” -> https://prnt.sc/jmv0ku
Button “Purchase Now” -> https://prnt.sc/jmv0vv
Can you help me?...
Thanks…
Hi,
Please check by editing the page backend and editing the button that the URL/Link is set or not if it is not then set the URL/Link your issue will solve if not then we have to debug your site and for that you have to contact us through our support system but after extending your support extension.
Thanks for your understanding.
Hi, im wandering about GDPR (EU General Data Protection Regulation) and porto theme. Will there be some updates needed ?
im saying this as in other themes there updating some options say like: “option of disabling Google Fonts completely as when you select a Google font in some theme, you use Google’s API to retrieve it. Google may receive personal data (such as your IP address) when this happens and there have been concerns expressed over whether this would be compliant under GDPR.”
So im wondering, are there things we need to know about Porto and GDRP? Does Porto use API’s or other things that we need to worry about? If so how will this be resolved to be GDPR compliant?
Hi,
We are working on it and soon you will find the solution of it so until that please be patience.
Thanks for your understanding.
How can i change the language on porto countdown, i tried change every code i found, but in my single product page when i set a programatically sale price the countdown stay in english
Hi,
Please update your Theme to the latest version 4.4.2 and then translate the .po language file of the Theme as per your required language hope you will not find an issue if yes then contact us through our support system we will solve it for you.
Thanks.
Hello, how are you ?
We found a Theme from you, but it’s in Magento. Would you guys have it in Wordpress?
It would be this: http://www.portotheme.com/magento2/porto/demo17_en
Hi,
First of all thanks for showing your interest in Porto WordPress.
You can check our Live Demos here: http://www.portotheme.com/wordpress/porto_landing/
And you can see fully compatible with plugins list that we confirmed on our end here: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399
Thanks.
Just want to confirm that the workaround from @metuza does not work. I also updated wc but the problem already exists longer. What is – in my opinion – pretty strange is that if just 1 variation has another price then all the others – everything works fine. E.g. I have 1 product in 10 different colors and all have the same price of 25 € -> NOT working. Now i have 1 color that costs 23 € and the other 9 colors still costs 25 € -> works fine.
Hi,
Thanks for getting back to me and letting me know and please try once by giving 5 more variations to different amount hope you will not find an issue.
Thanks.
Hi, no problems with 5 more variations with different prices each variation. But unfortunately i need on all variations the same price.
Hi,
Can you please generate the fresh new ticket again on our support system so we will check it and solve it for you and sorry about the last ticket you had created few hours ago I think that ticket was corrupted from the system because of any reason. Hope you can understand and looking forward of your response through our support system.
Thanks.
Thanks @metuza and @PTheme-Support But still not working. It may be because I updated WC and Porto is not ready for that. But I still have GDPR work to do, so I have to get on with that. 
Hi,
Yes it may be because of the latest WC update and please wait a couple of days you will find an update release having purely compatible with the latest WC version.
And Please if you have any other issues then contact with us through our support system we will solve it for you.
Thanks.
Just a comment to your post above for this link: http://porto.mustufakhan.com/shop1/product/classic-watch-black/
Check it out on smaller devices, see the page jumping up and down and the customer need to scroll upp/down to see the changes in price and/or if product in stock or how many in stock.
Not good..
Hi,
This is just one in your case case and it is some of the Customers demand so we have updated the design.
Thanks for your understanding.
Well, searched and read through out your forum, more than 20 pages and can only find 2-3 customers asking for this solution. BUT a lot more complaining about these same problems.
Hi,
Not only here but on Email on tickets as well and the majority of the Customer asking for this and I am forwarding this to our development team then they will look through it.
Thanks.
@collapso – you must make sure browser cache is cleaned and also do a hard refresh of page. I had the same difficults myself.
@collapso – you can see how it now works in my testsite after removing the code: https://test.arctic-fritid.no/produkt/friluftsliv/mat-og-drikke/flasker-og-drikkesystemer/easy-camp-drikkevannspose/
Discounted price and all works ok.
Hi @PTheme-Support thanks for your comment appearing to show variable prices working, but this does not address my point, which is about discounted variable products. None of the variable products on that demo site are discounted.
Sorry I still cannot give you my site login details because you are not GDPR compliant.
Hi,
Please see the link again: http://porto.mustufakhan.com/shop1/product/classic-watch-black/ this roduct is set to discounted product and works perfectly at our end.
Thanks.
Thank you @metuza. Unfortunately, that didn’t work. Even after forcing a css regeneration and clearing caches.
@collapso and @swisstec – the variable price and stock message is a very old issue which before was related to some codes in file “theme.js”. These codes are now moved to “woocommerce-theme.js” and by removing these codes from file you will get back the variant price and stock message corectly positioned and correctly working with discounted price. Positioned just below the variant selector and also line-through on price removed.
Go to ”/wp-content/themes/porto/js” and locate file “woocommerce-theme.js” find line 767 and remove everything line 767 to 797 (including 797).
Here is all code to remove:
$(document).on('woocommerce_variation_select_change', '.variations_form', function(e) {
if ($(this).closest('.product-summary-wrap').find('p.price.d-none').length) {
$(this).closest('.product-summary-wrap').find('p.price:visible').html($(this).closest('.product-summary-wrap').find('p.price.d-none').html());
}
$(this).children('.single-variation-msg').hide();
if ($(this).closest('.product-summary-wrap').find('.single_add_to_cart_button').length) {
$(this).closest('.product-summary-wrap').find('.single_add_to_cart_button').removeAttr('disabled');
}
});
$(document).on('show_variation', '.variations_form .single_variation', function(e, variation, purchasable) {
if (!$(this).closest('.product-summary-wrap').find('p.price.d-none').length) {
$(this).closest('.product-summary-wrap').find('p.price').clone().addClass('d-none').insertAfter($(this).closest('.product-summary-wrap').find('p.price'));
}
$(this).hide();
if (purchasable && $(this).closest('.product-summary-wrap').find('.single_add_to_cart_button').length) {
$(this).closest('.product-summary-wrap').find('.single_add_to_cart_button').removeAttr('disabled');
} else {
$(this).closest('.product-summary-wrap').find('.single_add_to_cart_button').attr('disabled', 'disabled');
}
if (variation.variation_is_visible) {
$(this).closest('.product-summary-wrap').find('p.price:visible').html($(this).html());
} else {
if (!$(this).closest('form').children('.single-variation-msg').length) {
$('<div class="single-variation-msg" style="display: none;" />').prependTo($(this).closest('form'));
}
$(this).closest('form').children('.single-variation-msg').show().html($(this).html()).show();
}
if ( !purchasable ) {
$(this).closest('.product-summary-wrap').find('p.price:visible').find('.price').css('text-decoration', 'line-through');
}
});
Hi,
Thanks for sharing this code/info to customers and hope it will helpful for the customers as well but you have to delete this code because you did Customization in your site that is why you are facing an issue and you want the Theme as per your requirement that was why you did customization in your Theme right but we have tested our latest theme with the latest Woocommerce plugin but did not find this type of issue. It is your 3rd party plugin confliction issue or maybe the site cache issue or last but not the least the customization issue. Please deactivate all the 3rd party plugins you have installed and only activate the theme required plugins then check the site. I hope you will not find any issue.
You can check our latest theme with all latest plugins here and check the variable product is working fine: http://porto.mustufakhan.com/shop1/product/classic-watch-black/ Still you are facing the issue please send us the login details through our support system so we will check and solve it for you.
Thanks
Sorry but i always test porto updates in my test site with no plugins, no customizations and no cache.
If you check your demos you will find that variable products has no stock messages and no price, BUT i did find one of your demos where price appeared correctly but stock message was missing.
Also you have removed ALL metas from products that means the distance from price down to add to cart button is visible in small screens so the page will not scroll when you select an option and price on top of page changes.
Update your variable products with products out of stock, products with discounted prices and then add in the metas incl. tags, categories etc and you will understand the problem. And some users might have more metas, longer short description and other information in between the price and add to cart button, making the site to jump/scroll even more when a variant is selected.
The main problem with Porto is backward compability. For us using porto since the first release we meet into issues on every new update because you make critical updates and control these with custom CSS. This is custom css we ofcourse will need to keep our site up to date.
When i installed the demo2 years ago in my live site there was NO custom css. Some weeks ago i did a test and imported demo2 in a new install and there was 160 lines of custom CSS.
When i removed all the custom css in this new clean install i did face many of the same issues as with my site which has just been updated following the new updates beeing released.
And when i moved the 160 lines of custom css into my old test site many of the old issues dissapeared. So the question is, how should we know of all the necessary custom css needed to keep the design OK ??
So once again, update your demos with the available options found in theme options and you will find the issue we all talking about.
Also if you can read the code provided in my post above you will understand the problem.
And if you check out this demo you will see that the price dissapear when you select any variable item: http://www.portotheme.com/wordpress/porto/shop2/product/silver-porto-headset/
And this demo has the correct behavior, except that stock message are missing: http://www.portotheme.com/wordpress/porto/shop2/product/porto-sports-shoes/I belive that this should be proof for the issue.
Hi,
Sorry to say that but if this is the issue in the theme then it should not show the price on each and every product but it is not the issue it is only the cache issue, I will ask the development team to add this product again I am sure it will fix the issue.
You can check other products as well are working fine with the variations: http://www.portotheme.com/wordpress/porto/shop2/product/porto-both-sticky-info/ http://www.portotheme.com/wordpress/porto/shop2/product/porto-evolution-headset-fullwidth/ http://www.portotheme.com/wordpress/porto/shop2/product/porto-sports-shoes/Thanks
Yes, here it works correctly except from missing stock message: http://www.portotheme.com/wordpress/porto/shop2/product/porto-sports-shoes/
Yes it is.
Can I delete custom post type blocks like portfolio, events and members?
Hi,
Yes, you can Delete/Disable the custom post type blocks like the portfolio, events and members from Appearance >> Theme Options and by going into the particular Post Type Theme Option like Member, Portfolio, Event and turn the Option of Particular Content Type Disabled. Please see this screenshot: https://www.dropbox.com/s/3i41rq10g40nz9i/1.png?dl=0
Thanks.
Hi,
There is no option in the Theme to hide the Block Custom Post Type but you can hide it by editing the code so please contact us through our support system with your site WP and FTP Login details so we will check and sole it for you.
Thanks.
Do we know if if Porto 4.4.2 is compatible with the newly released WooCommerce 3.4.0 yet?
Hi,
Our development team is working on the new update with making compatible the latest release of Woocommerce with the Theme and soon within the couple of days you will find an update release until that please be patience.
Thanks.
As Swisstec says, there is a problem with prices displaying. For me it seems to happen with variants that are discounted. If an item is discounted the price is not displayed.
Hi,
It is not the bug, it is our theme functionality according to our theme design. Please let me know if any further assistance you want from me.
Thanks for your time
Let me understand this correctly… When we reduce the price so people can see that it is cheaper, you are telling me that it is a feature of Porto that the price is hidden?
Wow.
Hi,
We have tested our latest theme with the latest Woocommerce plugin but did not find this type of issue. It is your 3rd party plugin confliction issue or maybe the site cache issue. Please deactivate all the 3rd party plugins you have installed and only activate the theme required plugins then check the site. I hope you will not find any issue.
You can check our latest theme with all latest plugins here and check the variable product is working fine: http://porto.mustufakhan.com/shop1/product/classic-watch-black/Still you are facing the issue please send us the login details through our support system so we will check and solve it for you.
Thanks
Thanks, but still not working. I can’t send you my logins because you are not GDPR compliant.
Hi,
Without debugging your site how we are able to provide you the solution ?? And do not worry we just want your site Login details and want you to contact us through our support system for solving your issue nothing else. And now it is up to you that whether you will contact us through our support system or not.
Thanks for your understanding.
Please release updates. There are so many files are backdated after new woocommerce has updates. Your theme (Porto) contains outdated copies of some WooCommerce template files.
Hi,
Yes, our developers are working on the theme update and soon release the updated theme.
Thanks for cooperation.
Hi there is a previous question 11 months ago asking what gridcookie is for, which was not answered – or at least certainly not answered to GDPR standards. I am finding it showing up occasionally in my cookie audit, and since it obviously relates to Porto, I need to know exactly what it does and whether is stores any personally identifiable information.
I guess whether they know it or not, everyone else is getting it too, and they are not GDPR compliant without disclosing to users what it is.
Please do not ask me for my site login details. Thanks.
Hi,
First of all thanks for contacting us.
Yes, we always follow the GDPR standards and did not store or share any data publically. No, the Porto did not store any personally identifiable information.
Thanks
Sorry, but that is incorrect. For GDPR disclosure, you need to tell us the purpose and type of cookie it is, whether it is strictly necessary and how long it is stored for. I’m not aware of you having informed anyone of its existence in production sites, let alone these details. Today is the last day before sites selling to the EU would be made incompliant because of your lack of disclosure.
Hi there, after updating the prices for variants of products are not visible anymore. Happened since version 4.4.1
Hi,
Please update the theme to the latest Porto version 4.4.2 and also update the Porto Functionality plugin then check your site, I hope your issue will be solved. If not then please send us site login details through our support system so we will check and solve it for you.
Thanks
Hi, i updated the theme and deactivated some plugins. With the standard woocommerce theme everything works fine. The funy thing is: If i add an special offer price to just one of the variations, then the regular/standard price is visible for all the variants.
Hi,
It is not the bug, it is our theme functionality according to our theme design. Please let me know if any further assistance you want from me.
Thanks for your time
My whole homepage layout changed with the new updates. I need to know if I have to refresh the CSS or something similar…. Please let me know as soon as possible. thank you
Hi,
Can you please share the screenshot of your last version homepage and the latest version homepage so we can compare both of them and will provide you the solution and also tell us from which version of the Theme you updated your Theme to the latest version 4.4.2.
Thanks.
you can see how the middle section with all those small banners are off and everything else looks moved. The parallax banner its also off. The whole layout changed…
Hi,
I think the Theme is not uploaded and updated properly and some files are crashed and there is some confliction on your site as well so we have to debug your site so please contact us through our support system with your site WP Admin and CPanel Login details so we will check and solve it for you.
Thanks.
I just paid for support and submitted the ticket. Please take care of it. thank you
Hi,
Please wait once your ticket will be resolved you will get the reply of your ticket until that please be patience.
Thanks.
hi, single product page, changed my layout after I installed 4.4.2. All the extra tabs are off and some other weird changes…
Hi,
Sometimes wordpress and woocommerce also release heavy update on their core files, that’s why we also should update theme structure for wordpress and woo updates. It’s same for your customization on Porto. We also do not want your version update does not make any troubles, but we also need some core changes that may affect your own customization.
So Please try to install the latest Theme on the Fresh new WP Live or Localhost and then check the latest Theme hope you will not find an issue.
And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
