Hi,

While we currently do not have that feature, I have submitted your idea as a feature-request to our team so that they can consider for future updates.Have a great day!

Thanks.

no worries I think I fixed it. Thanks

Sound’s Great!

Hi,

yes our latest Theme version 4.4.2 is fully compatible with the latest WP release 4.9.6.

Thanks.

how to contact porto theme support . my problem is no solve

You can help me . do not show this option in slider Slider Settings -> Troubleshooting set option: Put JS Includes To Body option to true.

Hi,

Please see this screenshot: http://prntscr.com/jlkztx hope it will help you to solve your issue of not then we have to debug your site and for that, you have to contact us through our support system with your site WP Admin Login details.

Thanks.

Hi,

You can Customize the Product Page Layout from Appearance >> Theme Options >> Woocommerce >> Single Product Page easily all the Options regarding the Single Product Page you will find there.

And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

Please try to install/update your theme by yourself first if you fail then we will do it for you. Please follow the below steps: Your theme will be updated easily.

1. Take the complete backup of your current site.(If you are updating theme)
2. Go to CPanel wp-content/themes and rename old theme Porto to anything.(If you are updating theme)
3. Upload the latest zip file of the theme there in wp-content/themes.
4. Extract the zip file of the theme there.
5. Go to WP Admin Panel >> Appearance and activate the theme there.

Hope you will not find an issue if yes then we have to debug your site and for that you have to contact us through our support system with your site WP Admin and CPanel Login details.

Thanks.

Hi,

Which Icon you are talking about can you please explain it more clearly if possible with the help of screenshots and also share the Live URL of the page where the issue occurs.

Thanks.

Hello, thanks for your response.

What I mean is font awsesome icon. Not showing, now I noticed that it’s also not showing at browser PC. Just a blank rectangle only.

Thanks.

Hi,

We have to debug your site because we have tested it at our end and do not find an issue so please contact us through our support system with your site Login details so we will check and solve the issue for you.

Thanks.

Hi,

Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.

Thanks.

Hi,

We have solved your #26229 Ticket Parallax issue in our last release 4.3.1 please see this screenshot: https://prnt.sc/jlftuh and now you are facing a new issue the blank page issue so we have to test/debug your site again for the new issue you are facing so please contact us through our support system with your site WP Admin Login details with the fresh new ticket for every single issue you will face.

Thanks for your understanding.

Hi,

We have tested it at our end and it works perfectly please see these screenshots: https://prnt.sc/jlfrlh & https://prnt.sc/jlfrm9 the prefix and suffix will load on the page after few seconds of the time loading that is set in the counter rolling time so please check once again after removing the cache and also the third party plugins as well or test that Element on the fresh new page hope you will not find an issue if yes then we have to debug your site and for that you have to contact us through our support system.

Thanks.

Hi,

Please go to Appearance >> Theme Options >> Woocommerce >> Single Product, You will find an option to show related Product just turn it on and check your site after removing the browser cache please see this screenshot for the better understanding: http://prntscr.com/jlfnw2

Thanks.

Hi, thanks for your reply.

That option is active and the slider appears. But my question is about the style of the slider.

In the demo. The add to cart button is always visible. And in my site appears when i hover with the mouse.

Here a screenshot with the difference beetween the demo slider and my site slider. https://prnt.sc/jlkag5

Thanks.

You can set this setting from Appearance >> Theme Options >> Woocommerce >> Product Archive >> Add Links Position >> Set the Out Of image .http://prntscr.com/jllh1l

And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Actually, these arrows count the latest post or portfolio which you have added as a last Portfolio item and the oldest item considered as the first portfolio item as it work in the desc order as WP default functionality.

Thanks

OK, now it’s clear.

Regards¡.

Sound’s Great!

And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

To change image size: To change this setting now on the front end you have to go to customize >> WooCommerce >> Product Catalog and you can customize the store display from there.

Please read this doc: https://woocommerce.com/2018/01/whats-new-woocommerce-3-3/

You must need to regenerate the image thumbnails after making the change in size then after that check your site after removing the cache you will not find an issue.

After change the image size, you should regenerate all the thumbnails in Tools > Regen.Thumbnails on admin sidebar.

Hope your issue will solve.

Thanks.

Hi,

There is no option to add the table in your pages/posts but you can add the raw HTML by using the Raw HTML VC element in the page/post.

Thanks

Hi,

Sorry to say that but we have tested our latest Theme and do not find this issue. The issue is at your end and it is most probabely the third party plugin confiliction issue so please deactivate your site all the third party pluings and check your site after removing the browser cache hope you will not find an issu if yes then we have to debug your site and for that you have to contact us through our support system.

Thanks.

Hi,

I have forwarded this issue to our development team now they will test the theme and if they will find this issue in the theme they will definitely solve it in next theme update.

Thanks

Hi,

I think you want to modify the Back to top button in the theme. You can only modify it by using the Custom CSS code.

Thanks

Please reply by the same speed on your ticket as here. It’s quite urgent situation cuz I bought some ad for my website and I wasting money while website doesn’t work fine.

Hi,

We are working hard to solve your issues so please wait once your issue will solve you will get reply of your ticket and Our business hours are Monday to Saturday – from 12:00 AM to 08:00 AM EST

Thanks for waiting and understanding.

Cheers!

Hi,

It hapeens because of the customization you did in your Theme so we had to debug your site and for that you have to contact us through our support system wih your site WP and FTP Login details.

Thanks.