23241 comments found.
Hello! I need your help.I can’t install the theme porto. My web space is already full in the installation process.The installation page is stopped.I wait for an hour but the page still not response. I contacted my host,The host asked me to delete all the porto folder.I did it even deleted wordpress from my virtual host. What makes me crazy is my web space is still full.this morning i contact web host to make my host empty and then I try to install porto.I failed again with same issue.my host said to me ,I have no documents. the web logs ooccupy space.before install porto i don’t have logs because it is new website. my web space is 5G.I don’t think porto is so big. Could you help me. Thank you very much!
Hi,
Please try to install/update your theme by yourself first if you fail then we will do it for you. Please follow the below steps: Your theme will be updated easily.
1. Take the complete backup of your current site.(If you are updating theme)
2. Go to CPanel wp-content/themes and rename old theme Porto to anything.(If you are updating theme)
3. Upload the latest zip file of the theme there in wp-content/themes.
4. Extract the zip file of the theme there.
5. Go to WP Admin Panel >> Appearance and activate the theme there.Hope you will not find an issue if yes then we have to debug your site and for that you have to contact us through our support system with your site WP Admin and CPanel Login details.
Thanks.
Hello,
I love your theme and your support. But I was wondering why your icon not showing in mobile/responsive mode?
Thanks.
Hi,
Which Icon you are talking about can you please explain it more clearly if possible with the help of screenshots and also share the Live URL of the page where the issue occurs.
Thanks.
Hello, thanks for your response.
What I mean is font awsesome icon. Not showing, now I noticed that it’s also not showing at browser PC. Just a blank rectangle only.
Thanks.
Hi,
We have to debug your site because we have tested it at our end and do not find an issue so please contact us through our support system with your site Login details so we will check and solve the issue for you.
Thanks.
Hey Porto team,
How do you change the favicon – the icon of the tab to our logo? Where are the settings in the theme customization?
Hi,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Thanks.
plz see ticket #26229 this bug has been open for over 4 months with out being Fixed. latest porto v 4.4.2 made that page bug even more.
Hi,
We have solved your #26229 Ticket Parallax issue in our last release 4.3.1 please see this screenshot: https://prnt.sc/jlftuh and now you are facing a new issue the blank page issue so we have to test/debug your site again for the new issue you are facing so please contact us through our support system with your site WP Admin Login details with the fresh new ticket for every single issue you will face.
Thanks for your understanding.
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Hi, the Counter Value Suffix doesn’t appear on frontend with Counter element… only Prefix is working. this stoped working with the last two theme updates. Thank you.
Hi,
We have tested it at our end and it works perfectly please see these screenshots: https://prnt.sc/jlfrlh & https://prnt.sc/jlfrm9 the prefix and suffix will load on the page after few seconds of the time loading that is set in the counter rolling time so please check once again after removing the cache and also the third party plugins as well or test that Element on the fresh new page hope you will not find an issue if yes then we have to debug your site and for that you have to contact us through our support system.
Thanks.
Hello, what options i have to set to see the related products slider as in this demo: http://www.portotheme.com/wordpress/porto/shop1/product/porto-transparent-images/ ???
Ive tried changing a lot of options with no success. 
Any help?
Thanks
Hi,
Please go to Appearance >> Theme Options >> Woocommerce >> Single Product, You will find an option to show related Product just turn it on and check your site after removing the browser cache please see this screenshot for the better understanding: http://prntscr.com/jlfnw2
Thanks.
Hi, thanks for your reply.
That option is active and the slider appears. But my question is about the style of the slider.
In the demo. The add to cart button is always visible. And in my site appears when i hover with the mouse.
Here a screenshot with the difference beetween the demo slider and my site slider. https://prnt.sc/jlkag5
Thanks.
You can set this setting from Appearance >> Theme Options >> Woocommerce >> Product Archive >> Add Links Position >> Set the Out Of image .http://prntscr.com/jllh1l
And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi.
I am using Porto theme Construction (http://www.portotheme.com/wordpress/porto/construction/) and in the projects section, I see that the arrow that should leave to the next project, point to the left instead to the right and is titled as “Previous” but I consider that it should be titled as “Next”.
You could see that in the first project in the demo : http://www.portotheme.com/wordpress/porto/construction/project/porto-building/
How I could fix this?. If I enter the first project the point to the real next project.
Could you tell me the file where Ishould edit this issue?.
Regards¡.
Hi,
Can you please share the screenshot of the issue with us for our better understanding??
Thanks.
Hi.
You can see a captura in this URL : http://tinyurl.com/ybs9ry4j
What I mean is that the right direction of the pointer, is the green one pointing to the right, because it should take to the next project, not to the “previous” (you are seeing the first project of the portfolio in that capture).
I think that the portfolio section, shows the pointers upside down.
Anyway, I would prefer to show the pointer to the next project in the other directorion (pointing to the right) and the previous proiect with the icon pointing to the left.
That’s all, regards¡
Hi,
I have tested it on our latest release and on our demo’s as well and do not fin an issue the Pointers works perfectly fine at our end please see this video: https://www.dropbox.com/s/wfvty4rdpfvhjji/1.mp4?dl=0 and It will show only one Pointer whether it will previous or next when there will no any project remaining that will come next hope it is much clear now.
And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi.
What I told you is not that the indicators do not work, but that when entering the first project of the portfolio, the pointer points to the left instead of pointing to the right, which is how it is understood that it would be passed to the next one.
And if you get to the last of the works in the portfolio, the indicator is shown pointing to the right as “Next” when you should be “Previous”, because you have reached the last job.
I’m just asking about the way pointers can be changed to work like the rest of the portfolios (what file to edit). If you can not tell me, I’ll check it on my own.
Thank you.
Actually, these arrows count the latest post or portfolio which you have added as a last Portfolio item and the oldest item considered as the first portfolio item as it work in the desc order as WP default functionality.
Thanks
OK, now it’s clear.
Regards¡.
Sound’s Great!
And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Is it possible to set the display of a single product image to square? In the earlier porto versions, all product images on the single product sites where crop to square, now with the newest update only the thumbnails are square again. Is there a css hack to make them to the old view?
Hi,
To change image size: To change this setting now on the front end you have to go to customize >> WooCommerce >> Product Catalog and you can customize the store display from there.
Please read this doc: https://woocommerce.com/2018/01/whats-new-woocommerce-3-3/
You must need to regenerate the image thumbnails after making the change in size then after that check your site after removing the cache you will not find an issue.
After change the image size, you should regenerate all the thumbnails in Tools > Regen.Thumbnails on admin sidebar.
Hope your issue will solve.
Thanks.
Hi, How can I create table of content in my post? Thanks so much!
Hi,
There is no option to add the table in your pages/posts but you can add the raw HTML by using the Raw HTML VC element in the page/post.
Thanks
Hi,
Sorry to say that but we have tested our latest Theme and do not find this issue. The issue is at your end and it is most probabely the third party plugin confiliction issue so please deactivate your site all the third party pluings and check your site after removing the browser cache hope you will not find an issu if yes then we have to debug your site and for that you have to contact us through our support system.
Thanks.
when are you going to fix the gravity form redirect error
Warning: strip_tags() expects parameter 1 to be string, array given in /home1/jdlgrap1/public_html/simplegreenery/wp-content/themes/porto/functions.php on line 569
i have everything up to date theme and plugins
Hi,
I have forwarded this issue to our development team now they will test the theme and if they will find this issue in the theme they will definitely solve it in next theme update.
Thanks
Hello, I need to know how to modify the scroll button top
Hi,
I think you want to modify the Back to top button in the theme. You can only modify it by using the Custom CSS code.
Thanks
Jesus! What the hell happened with theme after your update????
Where is all previews and normal settings?
http://snap.ashampoo.com/uploads/2018-05-21/zwk7wLu8wpry4mRkUC86gsShmIasnJ5HAHgxt2VkKidhuvrJXqH8d2gPeGCRqaZQ.pngHi,
It seems that your Theme is not uploaded installed properly and some files crashed during uploading or installing of the Theme so please once again update your Theme via CPanel uploading hope you will not find an issue if yes then we had to debug your site and for that you have to contact us through our support system wih your site WP and FTP Login details.
Thanks.
Please reply by the same speed on your ticket as here. It’s quite urgent situation cuz I bought some ad for my website and I wasting money while website doesn’t work fine.
Hi,
We are working hard to solve your issues so please wait once your issue will solve you will get reply of your ticket and Our business hours are Monday to Saturday – from 12:00 AM to 08:00 AM EST
Thanks for waiting and understanding.
Cheers!
What the hell happened after last update with sidebar?
http://snap.ashampoo.com/uploads/2018-05-21/O8UzsALfF7kQ8qxw74QDxgimUGKGTjvdHK61ljAQHlCg316zxo7puG4kNhQcqhFy.pngHi,
It hapeens because of the customization you did in your Theme so we had to debug your site and for that you have to contact us through our support system wih your site WP and FTP Login details.
Thanks.
oke….thanks. i am waiting for new update
Hi,
What do you mean can you please explain it more clearly.
Thanks.
hello,
I was wondering, can I change the word like “all categories” to other words? thanks
Hi,
Did you translated your Theme files?? If yes then you can change that particular word by editing the Theme .po file if no then please tell us in which language you want to translate your site so we will provide you the latest translation files then you just have to upload those files and your issue will solve.
Thanks.
Hi, thanks for your fast response.
I Did not translated my theme files. I would like an Indonesian translation if you don’t mind to provide me with that.
Thanks.
Hi,
Please download the latest translation files from the below-given link and upload it to wp-content/languages/themes then check your site after removing the browser cache hope your issue will solve.
https://www.dropbox.com/s/6dejt7j0l8yf02f/porto-id_ID.po?dl=0 https://www.dropbox.com/s/uamamd6vhdjbkly/porto-id_ID.mo?dl=0And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Thanks a bunch.
I will consider for that. It should be a team decision.
Thanks.
Apologize one more thing, how to use that file? I already put the file in the folder you mentioned and change my website language to Indonesia from the setting, but it still not change.
Thanks
Hi,
Should you use any third party translation Plugin also for the language translation on your site?? If yes then please deactivate it and check your site after removing the cache if your issue will not solve then contact us through our support system with your site WP Admin and FTP Login details so we will solve it for you.
Thanks.
Is there a way to download previous versions of the theme? (e.g. Version 4.2.0 (2.22.2018) or Version 4.3.0 (4.18.2018))
Hi,
Please contact us through our support system so we will provide you the particular version as per your requirement.
Thanks.
Could you please provide the link to the support forum? I’m having a hard time locating it.
Hi,
The product image doesn’t seem to load on mobile …. works fine on desktop.
Any ideas?
Thanks!
Hi,
Did you check your site on mobile after removing the mobile browser cache ?? If not then please check it after removing the cache. Hope you will not find an issue if yes then we have to debug your site and for that you have to contact us through our support system.
Thanks.
How to make the Logo bigger on Mobile Devices?
İ have also upload the Logo with big slze, but the logo will display allways very small on mobil devices.
Where i need set the logo size for mobile devices ?
Hi,
You can set the Logo size on mobile, tablet and desktop as per your requirement from Appearance >> Theme Options >> General >> Logo, Icons. Please see this screenshot for the better understanding: http://prntscr.com/jkht75
And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
