Hi,

1) Unfortunately you cannot make the text link open in a new tab in the inline text module, but however you can alternatively use the text box module make your link open in a new tab, to do so just add the link to your preferred word and click on the settings icon that appears on the link box, by doing this you will get a pop up box in there kindly check in the “Open link in new tab” check box and save your changes. You can check the screen shot in the link here- https://www.dropbox.com/s/f6uzoabzjqphiut/Screenshot%202018-07-17%2012.11.34.png?dl=0 , https://www.dropbox.com/s/y6nu6x446wztr7j/Screenshot%202018-07-17%2012.16.36.png?dl=0

2) Regarding the special title, it is not possible to change the special titles into a link.

3) In order to make them in a new tab kindly add ’ new_tab= “1” ’ after specifying your URL in the href attribute , for example -

 
<h3 style="margin-left: 16px;">
[oshine_animated_anchor color="#666666" hover_color="#333333" border_color="#333333" href="https://chris-loh.com/design-experience/" new_tab= "1" ]
ARCHITECTURE
[/oshine_animated_anchor]</h3>

Thanks, Varsha

Hi Patrick,

The BG for the Header can be changed in the Options Panel under OSHINE OPTIONS > BACKGROUND. And to get the header stick to the top as you scroll the page, you need to enable STICKY HEADER option under OSHINE OPTIONS > TOP HEADER SETTINGS > HEADER STYLE.

We have several ways in which you can showcase you photos. You can display them as a grid of Gallery like – http://oshinewptheme.com/v17 or show them as a Carousel like – http://oshinewptheme.com/v2 . Both of these options have provision in which you can add all the images in one click. You can also enable Lazy Loading of Images to optimise your page’s load speeds. Let me know if you need further instructions.

Thanks, Pavithra

Hi Pavithra,

Thank You for reply. For some reason enabling STICKY HEADER option under OSHINE OPTIONS > TOP HEADER SETTINGS > HEADER STYLE won`t get the header stick to the top.

And is there a way to disable the logo and the top header when using mobile phone?

(www.patrickzilliacus.fi)

Thanks, Patrick

Hi Patrick,

I see that you have enabled “Sticky Sections” on your Home Page, in which case the Header (i.e the Menu and Logo) will stick to the Top of the page, irrespective of the Sticky Header setting. Just to get your original question right, do you NOT WANT the header to scroll as you scroll down the page?

Thanks, Pavithra

Hi,

This issue was fixed in Oshine 6.0.4. Kindly ensure you have the latest version of the theme. The instructions to update the theme is present in this link from our knowledge base – http://www.brandexponents.com/oshine-knowledgebase/knowledge-base/update-theme/ .

Do let me know if the issue persists.

Thanks, Pavithra

Hi,

Thank you for your kind words, Leon. I am really glad you like the theme and our service.

Thanks, Varsha

Hi,

Kindly ensure the version of theme you have is 6.3 or higher to access the plugin. You will be prompted to install and activate the Typehub plugin in your dashboard. If you are unable to install the plugin via backend, you can do it manually. The plugin file is present in this path in the theme folder – oshin -> lib -> plugins -> typehub.zip.

Thanks, Pavithra

hi, thank you for your response back. I managed to get access to the plugin now it turns out it wasnt displaying in the dashboard area for some reason

Hi,

Kindly paste the code in the custom css setting under OSHINE OPTIONS > GENERAL SETTINGS in order to have a different color for the blog title. Kindly ensure that Options Panel cache is NOT turned on.

.post-title  a:visited  {
    color: YOUR COLOR !important;
}

.post-title a:link {
    color: YOUR COLOR !important;
}

.post-title a:hover {
    color: YOUR COLOR !important;
}

Thanks, Varsha

Hi,

Can you tell us your issue in a detailed manner with a relevant screen shot and the link to the page in which the issue occurs so that we can investigate further and help you accordingy.

Thanks, Varsha

Hi Pavithra, there appears to be a major issue with the theme. It no longer inherits from the child theme. Your support team has all my login and FTP credentials, please look into this ASAP. From what I’m reading elsewhere on this comments section, other people are having issues too. Last month the parent theme was inheriting perfectly, it must have been one of your theme updates since then. I’m running the latest, v6.5.

Hi,

I have responded to your email about why the changes you made did not take effect.

Thanks, Pavithra

Thank you, I replied with some more issues.

Hi,

Kindly check the PHP version in your server and please ensure it is PHP 5.4 or above. I think you may using an old version of php which is causing this problem. If issue still persists kindly email your URL, wp-admin id and password via the private message form in the support tab, so I can investigate further.

Thanks, Varsha

Hi,

The option to ’Display Comments on Pages’ on pages is given under OSHINE OPTIONS > GLOBAL SITE LAYOUT AND SETTINGS . You have to disable this setting to hide comments in the pages.

Thanks, Varsha

Hi,

Regarding the changes in breadcrumb kindly follow the below steps

1. Navigate in your site setup in the folder WP-CONTENT > THEMES > OSHINE > FUNCTIONS> and in there kindly copy the “helpers.php” file 2. Now in the folder path WP-CONTENT > THEMES > OSHINE_CHILD > and kindly create a new folder and paste the copied “helpers.php” file. 3. Now open the helpers.php file in that is pasted in the oshine child and in the editor find for ‘get_be_themes_breadcrumb’ and in this section under the ” if ( is_home() )” kindly change the “output” name from Blog to News and save the changes. 4. After changing the name now install and activate the oshine child theme to your wordpress account.

If you have difficulties with this kindly share with me your ftp hostname and ftp credentials via the private message form in the support tab so so that i can do the necessary changes for you.

Thanks, Varsha

I haven’t heard back from you regarding the fact that neither of your methods worked. It seems there is an issue with your theme not being properly overridden by the child theme. Please help me resolve this, it has been 5 days now.

Hi,

It is likely that you may have missed something in your execution and we can help you get this fixed. Kindly email your FTP details and Dashboard Admin details so we can investigate this further.

Thanks, Pavithra

I am still waiting to hear back from you regarding several issues. I replied via the support email chain. I am unable to use Tatsu right now as it appears to be having issues, which is major and needs to be addressed. And trying to add a custom portfolio template from the child theme does not work, so please look into this as well. This delay is seriously impacting my workflow, especially the bug I am experiencing in Tatsu, please respond ASAP. Thanks.

Just to confirm I am NOT using the Oshin theme post featured image, I am using Visual Composer page builder to essentially build and style my own featured image. And the row setting which makes the row and content stretch isn’t working on posts but is working in pages and portfolio items. I can probably do it myself, just tell me which file and I’ll update it and use Regenerate Thumbnails. Do I give the blog thumbnail a higher width or use responsive values like % or vw? With a little direction and the correct file I’m sure I can do it easily myself.

Thanks.

Once again after copying the add_image_size function from the parent functions.php file to the child functions.php file, and changing the blog-image from 1160 to 1650, on the Regenerate Thumbnails page in the backend blog-image still said 1160. So why are the files/functions in the child theme NOT overriding the parent theme? Isn’t this standard practice?

Anyway, for now I edited the parent theme’s functions.php file and changed 1160 to 1650, then regenerated the necessary thumbnail. When I hard refresh on the frontend the image is still not spanning the width of the screen: http://spacedoutspace.wpengine.com/jamlu-of-malana/

Please look into this for me immediately if you can, I’m in a rush to finish this project and these little things are holding me up.

Hi,

Apologies about the delay in my response. Yes I can check why this code is not taking effect on your site. Could you kindly email your Wordpress Dashboard details and FTP details, using the contact form in the Support Tab so we can investigate this and assist you appropriately?

Thanks, Pavithra

Hi,

We have not faced this issue so far, but however we can help you with this. Kindly email your URL, wp-admin id and password via the private message form in the support tab, so I can investigate further.

Thanks, Varsha

Thanks!

Hi,

Kindly paste the code in the custom css setting under OSHINE OPTIONS > GENERAL SETTINGS in order to change the color of the bottom line alone. Kindly ensure that Options Panel cache is NOT turned on. Kindly ensure that Options Panel cache is NOT turned on.

.be-nav-link-effect-2 a::after {

    background-color: (YOUR COLOR) !important;
}

Thanks, Varsha

I did that and ensured cache is turned off but the line didn’t change color. Any idea on why?

Hi,

Ensure that you have not pasted the code along with the ’ pre ’ tags and the brackets. If the issue still persists, Kindly email your URL, wp-admin id, and password via the private message form in the support tab, so I can investigate further.

Thanks, Varsha

Hi,

This is not a known issue and we are not able to replicate this error at our end , but however you can install the plugins manually by navigating to PLUGINS > ADD NEW. You can find the plugin files in the folder path – OSHIN > LIB > PLUGINS.

Thanks, Varsha

Hi,

Thanks for the kind words and I am really glad you like our theme. To generate a button shortcode or a icon shortcode you can create a page in TATSU and add the icons and button module in the page , if you want your icons and button to be aligned right side you can choose the icon group module and in the group settings you have to set the alignment to be right and then just copy this module so the shortcode gets added to your clipboard and then Paste the copied shortcode in the text widget under APPEARANCES -> WIDGETS -> FOOTER WIDGET AREA . If you need the exact code then contact us at help@brandexponents.com so that we will generate the code and give you.

Thanks, Varsha

Hi,

Installing the type hub plugin does not change the previous settings or values. The texts in the portfolio categories by default takes the values that you have set for the “body fonts”. But however if you would like to change the font-weight of only the portfolio category text alone, Kindly paste the code in the custom css setting under OSHINE OPTIONS > GENERAL SETTINGS. Kindly ensure that Options Panel cache is NOT turned on.

 .thumb-title-wrap .portfolio-item-cats {

    font-weight: (YOUR VALUE);
}

Thanks, Varsha

Thank you, Varsha! I’ve figured out something else for now but I’ll use that if decide to change it back to what I had : )

Hi,

I see that you are using a custom pin in your Maps in TATSU. Could you kindly check if removing the custom pin fixes the issue. Do let me know if the problem persists, in which case I have to log into your site to investigate this further.

Thanks, Pavithra

No there is no difference, Yes you may login .. do you sttill have the details ?

Hi,

Yes I had the details. I tried adding the address directly instead of the Lattitude and Longitude. But the issue seems to occur as there are 2 places having the same address as per Google – “Telengy Management & Advies” and “Adeas BV” . Please refer the links below -

and

This is why the coordinates are showing up Telengy Management & Advies when you add the Map in your page.

Kindly verify the address and coordinates and that should fix the issues.

Thanks, Pavithra