23226 comments found.
Hello,
For some reason the newer version of the theme has started putting a 10px border around all single images inside visual composer. Can you tell me where to modify this?
This is the code that is being affected and I can not overwrite the styling.
img.porto-lazyload.vc_single_image-img.attachment-full.lazy-load-loaded { border: 10px solid #f1f1f1 !important; }
Ryan
Hi,
Can you please share your Live site URL with me where the issue occurs.
Thanks.
Just downloaded the new installer, WPBakery Visual Composer and Revolution Slider will not install, please advise …thank you
The CSS on the backend is also messed up, please advise …thanks
Is it possible to manually install the required plugins …thank you
Hi,
We have removed the premium plugins from the Theme Package because the Theme was heavy and now the plugins are on our internal server and can be Install/updated directly from our internal server, And you can check the Theme size and speed now it is super fast now, So this is the demand of the situation as we have to make Porto Super Fast so you have to try to update/install the Theme on Live test server then you will be able to Install/Update the Plugins.
If you are already on Live server and unable to Install/update the Plugins then Can you please try once deactivating the Theme from Porto >> Setup Wizard >> Activate and then after removing the browser cache again activate the Theme with the same Purchase code and then try to Install/Activate/Update the plugins hope you will not find an issue.
You can easily Install and Activate those and all Plugins from Porto >> Setup Wizard >> Install Plugins.
But remember that you are able to Install and Activate the Plugins after activating the Theme License code.
Thanks.
Cool, thank you all is working as it should. Again thank you for your help and support, it is much appreciated …thank you!
Most Welcome 
If you do not mind, can you please leave 5 stars rating for our Theme & Customer and Technical Support by going here: http://themeforest.net/downloads It will allow us to release more updates and provide dedicated support in future. It would encourage our work a lot. If you like our Theme and Support.
Thanks for contacting us.
Have a great day
Update font awesome icon to version 4.7.0
Hi,
I am forwarding this to our development department and they will look through it in next coming updates of the theme so until that please be patience.
Thanks.
Ok, thanks
I have download your demo-17 and want to show pop-up for newsletter. Can you please suggest when we have option to change the Image, text & setting in theme.
Hi,
Please edit your homepage and scroll below to the bottom you will find Porto Modal Box element like showing in this screenshot: https://pasteboard.co/HAmqYgB.png so that modal box is generated using that Modal Box Element and the styling and Background image is being set for it via Custom CSS you will find in the Theme Options >> Skin >> Custom CSS as showing in this screenshot: https://pasteboard.co/HAmsBWL.png & https://pasteboard.co/HAmt6lU.png
Thanks.
HI guy, I’m using Shop 19 but when i preview Demo shop 19 i see that login form but i didn’t see it when i imported. Could you tell me how to setup this option: http://prntscr.com/klhg42
hi,
Please go to Appearance >> Theme Options >> Menu and set the Display Login/Register Link to show into Main Menu as showing in this screenshot: https://pasteboard.co/HAjkgMX.png
Thanks.
Hi,
It seems that when the template is set to default and it IS NOT the home page then visual composer row widths do not work. I can only get rows that are the width of a container.
I should be able to overflow the row for full width – per usual.
Please advise.
Ryan
js error was causing this problem – it has been resolved. thx
Sound’s Great!
That you have solved your issue by yourself
we are having a js issue and think its being caused by the theme’s files. can you take a look?
Hi,
Can you please try once by deactivating all the third party plugins on your site because I think it may be because of any third party plugin confliction as I have tested the latest theme and do not find this issue hope you will also not find the issue and then activate all the third party plugins again one by one and check which one is creating an issue for your site, otherwise contact us through our support system with your site WP Admin Login details so we will check it for you.
Thanks.
Hello, I saw the Porto Theme is GDPR Ready! in Version 4.4.3.1. – What does that mean in detail? Any Documentation about it?
the most basic “GDPR Ready” to me would mean: - Being able to post a cookie notice and letting the visitor decide to switch off all cookies and all tracking with a click of a button. The site must still be usable. - A checkbox at the end of all forms to agree that the data will be stored and processed like “By using this form you agree with the storage and handling of your data by this website.” - A page with a “standard” privacy Policy - HTTPS SSL encryption (but thats not a theme thing) ...
Hi,
It’s important to note that it is the responsibility of every company or website owner to prepare their sites for GDPR compliance. It is not the duty of any framework used to create and manage a website’s compliance, solely. In almost all cases a lot of manual fine tuning will be needed. Generally speaking, that means there is no use in asking “Is WordPress GDPR compliant?” or “Is Porto GDPR compliant?”. For example, Porto itself will never be violating the GDPR criteria as it does not collect any data. It is a powerful tool to create websites, and the end users website is what will collect data and the data collected will be different for every use case.
Does that mean that WordPress and Porto users are left alone in their fight for compliance? No, not at all!
And if you want to make your site more compaitable with GDPR then use any third party plugin which will help you in achieving your needs.
Thanks for your understanding.
Hi there, I updated the theme from an older version, now it looks and works just about ok after hours of issues. The only thing that remains is that the skin style is not applied to every page. When I click customise, I can see the skin style applied, but when I click save or apply it does not save to the live site. The site remains to have the blue menu etc Is there any fix for this? any ideas what it could be?
Hi,
It seems the permission issue. Your server did not give permission to add/save the settings of the Theme Options. Basically, when you saved the theme options then it’s created the skin_1.css file inside the CSS folder, because of permission the theme is not able to create this file on your site. Please contact your hosting provider to change the permission to 777 or 755 of the CSS folder and all files.
OR
It must be the cache issue at your end so please check your site after removing the server, site and browser cache. The best practice is to turn off all the cache from the site and server while you are in the development process.
Hope your issue will solve if not then please contact us through our support system with your site WP Admin Login details so we will check and solve it for you.
Thanks.
Hello! Can you please guide me thru this error that I’m getting since I installed the porto theme?
2018/08/21 22:16:44 [error] 17385#0: *205444 FastCGI sent in stderr: “PHP message: PHP Notice: Undefined variable: page_count in /var/www/ideicolorate.ro/wp-content/themes/porto/woocommerce/loop/pagination.php on line 29 PHP message: PHP Notice: Undefined variable: page_count in /var/www/ideicolorate.ro/wp-content/themes/porto/woocommerce/loop/pagination.php on line 29 PHP message: PHP Notice: Undefined variable: page_count in /var/www/ideicolorate.ro/wp-content/themes/porto/woocommerce/loop/pagination.php on line 29 PHP message: PHP Notice: Undefined variable: page_count in /var/www/ideicolorate.ro/wp-content/themes/porto/woocommerce/loop/pagination.php on line 29 PHP message: PHP Notice: Undefined variable: page_count in /var/www/ideicolorate.ro/wp-content/themes/porto/woocommerce/loop/pagination.php on line 29 PHP message: PHP Notice: Undefined variable: page_count in /var/www/ideicolorate.ro/wp-content/themes/porto/woocommerce/loop/pagination.php on line 29” while reading response header from upstream, client: 109.98.161.144, server: www.ideicolorate.ro, request: “GET /c/dormitor/pilote-ieftine?cp=allNew HTTP/1.1”, upstream: “fastcgi://unix:/var/run/php-fpm/php-fpm-ideicolorate.sock:”, host: “www.ideicolorate.ro”, referrer: “https://www.ideicolorate.ro/c/dormitor/pilote-ieftine?cp=allNew”
Thank you!
Hi,
Can you please make sure that your are using the latest Theme version 4.6.2 and also the latest version of all plugins and also please make sure that your server requirements must must meet the latest Theme minimum requirements as given in the theme documentation hope you will not find an issue if yes then please contact us through our support system with your site Admin Login details so we will check and solve it for you.
Thanks.
Hi, how do I get a search box above the Porto sidebar menu? https://www.thertcdirectory.com/ – I don’t like the Wordpress sidebar menu but I haven’t found a way to have Portos side menu with a search box feature above it and we don’t want a search box in the header.
Hi,
Sorry to say that but it is not possible to have search box above the sidebar menu using the theme options you have to use any third party plugin for that or it will only possible with the help of customization.
Thanks for your understanding.
Ok thanks, I’ll have to customize the Wordpress menu then.
Hi,
Yes, you have to Customize the Theme/Menu as per your requirements.
Thanks.
Hi, will you be introducing a cookie bar to help make it more GDPR compliant? also a GDPR Framework (including checkboxes for the forms) Thanks
Hi,
Sorry to say that there is no option in the theme to do that. You should use any 3rd party plugin for this purpose.
Thanks.
Is it something you might add in future? for UK users it is beneficial now.
Hi,
I am forwarding this to our development department and if they will find it fit with the theme environment then they will look through it in next coming future updates of the theme but I am not giving you guarantee for that.
Thanks for your understanding.
The add cart link always used to link to an affiliate. Now the link doesn’t work anymore on the product page. On the catalogus page it still works correct. But on the product page it looks like the links is linking to another page and it’s not a normal link anymore: for example https://goo.gl/559SV8 I can’t find where I can change this…
Hi,
I think it is your any 3rd party plugin confliction issue. Please deactivate all the 3rd party plugins from your site and activate the theme required plugins then check the site, I hope you will not find any issue.
OR please try the other way as well, please go to Settings >> Permalink >> use the Post Name settings and save the permalink settings. I hope your issue will be solved.
If the issue will not solve then please send me your WP admin login details through our support system so I will check and solve it for you.
Thanks.
hello, i have a question. how can i change the font size on the main product description on the product pages? thank you
Hi,
There is no option in the theme to change the font size for the description on the single product page. You should use the custom CSS for this purpose. Please use the below given custom CSS and paste it to Appearance >> Theme Options >> Skin >> Custom CSS section:
CSS for Short Description text:
.product-summary-wrap .description p {
font-size: 20px !important;
}
CSS for Description Tab text:
.single-product div#tab-description p {
font-size: 20px !important;
}
Thanks.
Hi, just purchased and installed the Porto theme. One problem can you explain why certain items do not load properly. I followed the setup wizard and imported shop 2. Some items don’t look right, maybe I did something wrong:
http://luxello.nl/ Here you can see that the menu and the bulletpoint don’t get displayed correctly.Also the same here: http://luxello.nl/product/headphone-black-2
Hope you can help thanks!
Hi,
It seems the permission issue. Your server did not give permission to add/save the settings of the Theme Options. Basically, when you saved the theme options then it’s created the skin_1.css file inside the CSS folder, because of permission the theme is not able to create this file on your site. Please contact your hosting provider to change the permission to 777 or 755 of the CSS folder and all files.
Hope your issue will solve if not then please contact us through our support system with your site WP Admin Login details so we will check and solve it for you.
Thanks.
Hi, 1. In which file can I change the shipping text? 2. Which file can I replace the Optional text? 3. How to delete one of two address forms?
p.s. I add a photo
http://www.part.lt/img/e343b9983de8fca5474b891bcc78ca10573.pngHi,
You should translate the Woocommerce language files into your language hen you will be able to solve the 1st and 2nd issue.
For the second option field removal please rad and follow the instruction given in the article here:
https://wpmayor.com/how-to-remove-the-billing-details-from-woocommerce-checkout/https://wpbeaches.com/remove-address-fields-in-woocommerce-checkout/
Thanks.
Hi, Can you help me? Previously, me install this theme in my another website to test Porto Theme and activated the theme in my another website in url http://tactic.id. After that me deactive license in http://tactic.id then install and reactive license in my another website in url https://rhinostore.co.id. But after import anything demo, i got a problem. main menu is so mess and can’t chane with anything model.
So, what should I do? thanks
Hi,
It seems the permission issue. Your server did not give permission to add/save the settings of the Theme Options. Basically, when you saved the theme options then it’s created the skin_1.css file inside the CSS folder, because of permission the theme is not able to create this file on your site. Please contact your hosting provider to change the permission to 777 or 755 of the CSS folder and all files.
Hope your issue will solve if not then please contact us through our support system with your site WP Admin Login details so we will check and solve it for you.
Thanks.
oke i’ll be back soon to try this solution. thanks
Hi, i am already to try this solution but didn’t change anything possible. So what should i do? Please
Hi,
Now please contact us through our support system with your site WP Admin Login details so we will check and solve it for you.
Thanks.
hi there … a question .. how much days we can have a promo price 35$?
maybe i need another license …
Hi,
The Sale offer for Porto WordPress is valid for this Week
So hurry and grab it now
ok thanks … until sunday 26/8 right? 
Hi,
Yes hopefully
Since the last update my website looks different and doesn’t function in the right way anymore:
- The menu is folded out - The sidebar has dissappaered and I can’t get it back.
What happened: https://goo.gl/D6okzf
Never mind, the widgets were moved to the blog sidebar. Menu also is suddenly alright now! I’m happy again with Porto 
Sound’s Great!
Thanks for your Love for Porto
Goodmorning,
First of nice theme! But i have a little problem, the Mobile Menu, whatever i do i cannot change te colors with the Theme Options/Skin/Mobile Menu… it just doesnt do anything.. to be honest it changed 1 time, because i tried before changing the colors didn’t do anything at the spot then a few hours later it was different but whatever i do now to put it back not responsive at all.
I deleted every cache there is in the theme but also in the browsers nothing works. Could u have a check please? Thank u!
https://webshop.hdvsignmakers.nl – Work in progress
Hi,
It seems the permission issue. Your server did not give permission to add/save the settings of the Theme Options. Basically, when you saved the theme options then it’s created the skin_1.css file inside the CSS folder, because of permission the theme is not able to create this file on your site. Please contact your hosting provider to change the permission to 777 or 755 of the CSS folder and all files.
If your issue will not solve then please contact us through our support system with your site WP Admin Login details so we will check and solve it for you.
Thanks.
Didnt change. I have send u a ticket on the Forum.
Hi,
Now Please wait once your ticket will resolved you will get the reply of your ticket.
Thanks for your understanding.
and i have a licence, what i’m doing wrong?
https://puu.sh/BhQec/bd87e624db.png
Hi,
Please enable curl extension form server this will fix your issue. This extension is required for the registration process.
OR
This issue mostly occurs when your server/site not able to connect with the registration server because of any kind/sort of restriction from your hosting provider on your account so please ask your hosting provider to remove all sorts/kind of restriction from your site and then check hope you will not find an issue if yes then please contact us through our support system with your site WP Admin Login details so we will check it for you.
Thanks.
it was an issue with my local server, all good now, btw, AMAZING job:) thank you
Most Welcome
&
Sound’s Great!
