Hi Banana987! Not sure to understand what you need but probably you need to deactivate the Hide Menu option in the Theme Options > Menu > Animations, to have a menu like this: https://undsgn.com/uncode/homepages/classic-business/
Anyway if you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can support the solution privately! Thank you!
https://support.undsgn.com/hc

No… That’s a transparent header. I dont want that. I want my header to be like here on codecanyon. That when you scroll down you dont see the header. So If i want to click on a menu link, i have to scroll all the way up again

Hi oaxtudio and sorry for delay! Not sure to understand what you mean, we see the header here but there are lot of errors triggered by a wrong configuration of a cache plugin named Autoptimize: https://undsgn.d.pr/qkfdPG
Cache plugins should be activated when you have finished to build your website as optimisation last step not while you are developing.
Anyway if you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can support the solution privately! Thank you!
https://support.undsgn.com/hc

OK, I’ll try

the cache errors OK

but there is an empty space under the header block(https://oax.tw/creative-agency/), how to make it disappear? ps.no empty space element in page builder, but only disappear on mobile

Hi oaxtudio, have you extra plugin installed? It’s pretty odd you have this space here, never seen in other installations, can you please open a ticket and notify when you have opened so we can check soon?

where to open a ticket?

Here you are https://support.undsgn.com/hc/en-us, in the top right there is a Submit a Ticket: https://undsgn.d.pr/Ame9Hd

It works fine with ‘Inherit’, but not with custom Content Block

Hi ishavikas1973! What you mean that results are not correct? Can you please explain what is the bug (you only describe the setup) and possibly send us a link to your site to check?

Apologies, I wasn’t clear. Here are the steps in detail:

1. There are multiple post types (created using CPT UI), all registered to use the WP Core Category

2. Added a function (in functions.php) to add these custom post types to the default WP Category

3. In ‘Theme Options’ / Archives – Content Block is set to ‘Inherit’.

4. The Category Archive page displays correct result (lists posts from all post types belonging to that Category)

5. In ‘Theme Options’ / Archives – Change Content Block to a custom content block (with Automatic Query set to ‘Yes’)

6. Now, the Category Archive page displays incorrect results. It is listing ALL the posts (from all post types)

I’m not sure, but it appears that the query being run in both instances is different!

Hi, not sure to understand what you need, sorry. Have you seen this configuration on some layouts of our demo?
Anyway if you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can support the solution privately! Thank you!
https://support.undsgn.com/hc

I would like to have a full screen header without menu as intro and when clicking on the arrow down button the page with menu . Hopefully you can follow what I mean.

Hi fdecoene! This is not part of the native features and you need to create your own customisation (that is not part of the Envato support policy: https://themeforest.net/page/item_support_policy#whats-not-included-item-support )
If you need some help here you can find our suggestions: https://support.undsgn.com/hc/en-us/articles/115000555209

I’m going to remove the menu completely, it’s a one page website. Thanks for the reply.

Hi, at least you can show the menu as the user scroll down but in case we need you set the menu to be sticky and send the link to your installation to create the code.

I understand but finally I have decided to make my site a bit more unique and so far without a menu or any button. My design products are also different and the site has to follow my dedication to minimalism However thank you for your reply , uncode is still the best theme .Tried so many … It takes some practice to discover all options and settings but still love it. You might increase the number of icons and redesign it slightly to facilitate moving elements off grid.

Hi fdecoene, thank you for appreciate Uncode!
Anyway you need our help to create this appearing header is not a problem, we can also help here, but we need to link to your site to create a few CSS codes for you.
PS: What you refer with “the number of icons and redesign it slightly to facilitate moving elements off grid”? We are always interested in good suggestions.

More icons to choose from Moving a element up or down within a row is not a easy job . It’s not moving a lot or I am doing something wrong…aargh

Hi dondante! Do you refer to the Uncode update or WordPress update? Can you please check what your browser console displays? Sorry but no other users reported something like this: https://developers.google.com/web/tools/chrome-devtools/console/

Uncode update, i have check safari console and it shows no errors. In common words, when I add heading element into the row and want to edit the text part it shows me two tabs for visual and text. Visual tab doesn’t seem to display as there is only html editing text and visual palette to chose color, size, bold italic etc is missing.

Hello, checked safari console, no errors displayed.

In common words, when i edit the page in visual composer and add Header element. Click on edit -> tabs visual & text displays and as default text editing mode. when i choose visual nothing happens neither options palate as fonts, size, bold, italic, color etc. are displayed

Hi dondante, have you extra plugins installed? Sorry but it’s not easy to help, no users are reporting the same problem. Can you please upload a screenshot? Do you have the Visual tab when you edit the normal WordPress contents?

Hi dondante, you didn’t reply about your other 2 questions (extra plugins and what happen with the WP normal Visual tab).

I tried switching off and on extra plugins to see if it could help… no luck at the moment. Considering removing completely all extra plugins to check again

well, I ended up removing completely everything, reinstalling all over again. step by step adding the plugins and everything was working properly. But at some point, it just stopped …

it stopped showing visual part for text editing, and all I did while was just editing the content of pages.

Hello Lyng,
sorry for the issue. You can use tools like https://snag.gy/ or https://prnt.sc/ to share your screenshots. Please, also check what your browser console displays when you see the icon spins: https://developers.google.com/web/tools/chrome-devtools/console/

Also, please check if you are running the latest version of Uncode and its plugins please: https://support.undsgn.com/hc/en-us/articles/214001205-Theme-Update

Let me know, best

The Theme and Wordpress are up to date..

Hi Lyng, does this happen also if you create a new gallery from scratch?

Hei Yepp. I tried to make a new now, and when I hit the Single Block tab its the spinning ball again..

Hi mihika_s! You forgot the step 7 of the installation procedure: https://support.undsgn.com/hc/en-us/articles/214000625
Anyway if you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can support the solution privately! Thank you!
https://support.undsgn.com/hc

Hi ChronicQuip! No actually this is the only position, you need some custom CSS modification if you want to change the position/animation.

Hi, thanks for the response. This really breaks the functionality of the website due to the positioning of the conversations module and the banner. Can you please help me with some simple CSS that would allow me to do so? Or provide a stack overflow link? Anything helps! Thank you.

Hi, try to paste something like this:

.gdpr-privacy-bar {
    top: 0;
}

.gdpr-privacy-bar.gdpr-hide-bar {
    top: -999px;
}

That completely broke the functionality… please try to incorporate different visual attributes to this, including slide in from the top, slide in from the bottom, and pop up in the middle. Thanks.

Hi AtelierAlves! We are sorry but without a check to your site it’s not possible to understand what this can be related, have you tried to deactivate Uncode and test what happen when you use the native theme (I don’t think a problem with this plugin is related to the theme)?
Anyway if you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can support the solution privately! Thank you!
https://support.undsgn.com/hc

Hi again,

Sorry for the delay.

I’ve tried to rebuild the posts linkage with another theme activated (the Twenty Sixteen Theme) and it finished the process, but because the posts I want to relate are a Custom Post Type from Uncode (Projects), I ended up having only the pages linked :/

I also tried to rebuild the posts linkage with most of the plugins deactivated, still with no luck.

On a different note, I’d like to know if it’d be possible to remove the Loading Blur Effect on images… I know there seems to be an option for that in the Theme Options, but even though it’s turned off, the images keep on loading with the blur effect, is there anything else I can do?

Thanks again!

Hi AtelierAlves! Sincerely I think that CPT related is not a feature you can have with the free version of the Related Posts plugin, if I remember this is reserved for the premium version only.
Not sure what you refer since at the site we have logins with don’t see the blur effect, anyway if this is for a new site probably is the Async Blur effect, you can find in Theme Options > Performance: https://undsgn.d.pr/Qfzq9D

Hi!

But don’t you have related projects working in the demo?

Does it only work for news and pages, then?

Thanks!

It works for native cpt, like page, posts and portfolios but if I’m not wrong (and I’m pretty sure) support for extra cpt is only possible with the premium version.

Well, and I’m using Uncode portfolios (I called them projects, but it was my mistake, I’m sorry) so it should work, right?

Hi AtelierAlves! Yes in a normal Uncode installation this woks like a charm (ex: https://undsgn.d.pr/BD2DYf), if this is not the case we need to check your site to debug what problem is affecting the installation. Is this a new site you are building or it’s the one you have asked support in our Help Center?

Hi,

It’s a demonstration site I’m building to show my client, but my support has expired. The only way I can get your help is if I renew it, right?

Thanks

Hi AtelierAlves! Not easy to understand an odd issue just in words, try to verify the PHP version (at least PHP 7), Memory Limit or at least open a ticket if you need our help. PS: did you try locally or in a different server? PS2: is your WordPress in English, I just remember an old issue but was fixed by the plugin author.

My System Status:

PHP version: 7.0 WP Memory Limit: 256 MB Server Memory Limit: 256 MB PHP Max Input Vars: 3000 PHP Max Input Vars (allowed): 3000

No, only tried on this server and my Wordpress language is set to Portuguese, could that be the issue?

I am no longer able to open tickets, my support expired, but thank you so much for your time on this!

• You can use on of the native Uncode menu layouts and insert an CTA button plus a telephone number too (not visible in demos): https://undsgn.com/uncode/homepages/classic-agency/
• Yes
• Yes
• Yes
• Native map support only 1 location, you need a plugin
• Do you feel Uncode slower than other? From tests is even more performant
• Yes
• Yes
• Yes
• Yes
• Not sure what you refer but I think you need a plugin to define the search priority

Excellent thank you for all the replies.

I know this is a huge ask, but users need to see certain aspects working before buying, would you add the below to one of your demos, these are really important to me before deciding which is better between the big multi site theme hitters.

• Header + telephone number and enquire button
• Mega menu with 4 columns
• Grids of images that are mixed from pages
• Testimonial slider
• Grid of images as a header on multiple pages
• Breadcrumbs

Rich

• As for the previous example you can add also a tel number but we don’t have live example, maybe you can see in our showcase: https://undsgn.com/uncode/showcase/
• Have you browsed our demo? Check the submenu Works: https://undsgn.d.pr/KfGDIF
• Please find in the demo too: https://undsgn.com/uncode/features/quotes-carousel/
• https://undsgn.com/uncode/homepages/blog-editorial/
• https://undsgn.d.pr/boNzAa

Hiya, some of those links don’t work! – also and very importantly

I need to see Grids of images that are mixed from pages, or better still a grid that can have mixed content types in it

All these links work fine, what you mean that don’t work? Yes you can create grids mixing or not pages, posts, portfolio and products (these are part of the same module) while gallery images are part of another module (I really don’t think you can find post types mixed to imaged in any themes).

Thanks – working now, got 404 on them before.

Can I see an example please of a mixed grid? – i want to see a mixed grid showing examples from a post, a page and portfolio items – this feature is a must for me, so i really to see it working live please

And i think something is broken, you can see when you load my page. Please check. Thanks.

Hi, from here everything seems working as expected (anyway I don’t see this file excluded from cache /wp-content/themes/uncode/library/js/ai-uncode.js): https://undsgn.d.pr/e1Nf4b – https://undsgn.d.pr/wGxPtQ

If you click on my website logo, you’ll see something wrong while loading, like broken CSS / HTML. Please check again.

I already put this on the JS Excludes: /wp-content/themes/uncode/library/js/init.js /wp-content/themes/uncode/library/js/ai-uncode.js /wp-content/themes/uncode/library/js/ai-uncode.min.js

And what should I put on the CSS Excludes?

Hi mahesamadya, you should not use the defer CSS loading, this is exactly what this option do (load CSS after the loading of the page), I don’t know how is named with your plugin but in WP Rocket is defer CSS, in case verify with the plugin author since this is not theme related, but related to this specific plugin you are using.

Is it the same as Combine CSS Priority?

I don’t know how this plugin named options sorry or what these options specifically do, as told in WP Rocket is Defer CSS, try to ask the plugin author for references.

Can you please help by login to my website? This is really frustating to me. Thanks.

Why we should login your website when this problem is triggered by an extra plugin? This is not part of the theme, just options you are missing related to this third party plugin. Anyway don’t worry if you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can access your installation privately! Thank you!
https://support.undsgn.com/hc