8668 comments found.
Hi guys, quick question. I want to move the single product description part (with titel sizes and price) from the right side, to the left side. I can’t find the option to do this. How can I do it?
Hello SilvestreEtienne,
the best way to achieve what you need, in my opinion (so it will be respected on mobile devices too), is to change the order of the content by customizing the code of the file: uncode/woocommerce/content-single-product.php
You have to switch the sections highlighted in this screenshot: https://undsgn.d.pr/bmkR1e (the blue one has to go above the red one). Do that in a child theme of course and, after each update, make sure no changes are made to the original file, otherwise you have to repeat this operation.
Let me know, best 
Thanks! Is it correct that I am not able to import the demo of Shop Off Grid? https://undsgn.com/uncode/homepages/shop-off-grid/
I would like to import this Demo to my site.
Hi SilvestreEtienne and sorry for delay! Yes it’s possible to import but its part of the last theme version Demo Contents. What version do you have?
Uncode 1.7.4.
Hi, this layout was introduced in version 1.9 so it’s part only of the 1.9 demo contents. You should update the theme (https://support.undsgn.com/hc/articles/214001205) and then import from selective layouts (https://support.undsgn.com/hc/articles/214001065).
Thanks!
Hi SilvestreEtienne and thank you for confirm! 
Hello,
I am thinking about buying your theme for a blog. Before purchasing I would like to know a few things. Are the following described features available or possible to include?
1. boxed or individual layout like here: https://theblondeabroad.com/start-here/ 2. Landingpage with featured content/Blogposts from different sites 3. sticky nav 4. customizable blog post layouts 5. customizable featured blog post layouts (no box background) like here: https://www.journeyera.com/category/america/australia/ 6. Blog posts columns – pictures besides text 7. mix of all provided templates 8. Sidebar on every blog layout template 9. full width images on blogposts 10. customizable featured post excerpts 11. slider-header 12. first featured blogpost big, then medium 2 columns 13. include featured blogposts on regular information site 14. Customizable Header like here: http://travel-diaries.de/
Thank you in Advance. I am looking forward to your response.
Hi mhaus93 and sorry for delay during weekend!
1. Yes it’s possible;
2. Not from different sites;
3. Yes;
4. Yes;
5. Yes;
6. Not understanding;
7. Yes;
8. Yes,
9. If you use the Page Builder;
10. Not sure what you need to customise;
11. Yes;
12-13. Not sure what you refer please show an example;
14. Yes.
Hi, is it possible to get for admin panel demo before purchase, please?
Hello!
If you mean to enter a demo installation as administrator, no, sorry, it isn’t possible.
Let me know if I haven’t understood the question though, best 
Hi, yes, that’s exactly what I meant. One of your competitor has that option and I find it very handy: http://demo.wp-theme.design/try-shopkeeper/
Hi sara_draven and thank you for report! Sorry but actually this is not an option. You can evaluate the purchase from the demos, from the video tutorials https://support.undsgn.com/hc/en-us/categories/201692745 and from the customer showcase https://undsgn.com/uncode/showcase/
Still no support on different menu styles on different pages? Custom css should work though right?
Hi! This is not possible but you can apply some filters with the child theme. Please open a ticket in our Help Center and ask to be assigned to David (otherwise notify here when the ticket is opened): https://support.undsgn.com/hc
Hey,
I am thinking about buying your theme. Would a horizontal scrolling like on this website as well as the animation between two pages (When you click on one project and it fills up the screen and loads the new page) be possible with your theme? http://www.buildinamsterdam.com/cases
Thank you in advance.
Hi mhaus93 and thank you for interest!
Really nice example (their productsions are amazing), unfortunately this not an option, you can have similar layouts but not these transitions, this is really a custom solution a bit distant from commercial multipurpose WordPress themes features.
Thank you for your fast response. Would the horizontal Scrolling be possible tho?
Hi mhaus93, no this is the most close example but it’s not horizontal scroll, it’s a carousel: https://undsgn.com/uncode/homepages/portfolio-carousel/
Hello guys! If I turn on the “Adaptive Images” I have following issue: First the small image loads, then the big one – working as intended. BUT. If I reload the page the small image shows once again, even if the large one should already have been in cache. Check it here: http://formycon.klargedacht.tech/unternehmen/uebersicht/ On your demo pages the small image is not showing after reload: https://undsgn.com/uncode/homepages/creative-corporation/ What am I doing wrong?
Hello antonbarchukov!
The adaptive image function needs some calculations, otherwise it couldn’t work: it has to check what is the resolution of the monitor, if the necessary image already exists and, in case, it has to create it. Even if the image has been already created and also cached by the browser, adaptive image function has check the resolution of the monitor and if there is a right image for that resolution: the time that this operation requires varies depending on the power of the machine, the network etc. You can see what I mean by looking at the network tab: https://undsgn.d.pr/nnSUwS Images take 0 seconds to load, the AJAX function is the responsible of the delay.
Adaptive images allow you to load the page faster, and, after the page is loaded, they load the bigger images, so it is normal a small gap between the “first” loading and the “second”. The duration of this gap depends, as I said, on the power of your machine, the network etc.
Hope this answers your question, let me know. Best 
thank you! This indeed answers it.
Hi antonbarchukov and thank you for confirm! 
I bought Uncode but I could not upload. I dont know why this problem is happen.
Wordpress say that this is dead link…
I have checked theme in my wordpress admin page , it shows there are no styleseat in this theme…how should I solve this issue??
Hello satoshi0414!
Please, read our guide about how to install Uncode https://support.undsgn.com/hc/en-us/articles/214000625-WordPress-Installation I assume you have installed the entire ZIP file and not the theme only.
Check and let me know please, best.
Hi, wp rocket lazyloading doesn’t seems to work with uncode. Some images appears pixelated… Any idea on how to fix it ? Or another lazyload plugin that would work with uncode (I use adaptive images) ?
Hi sebastienfroger, we are sorry but you cannot combine the Adaptive Images with a lazy load plugin, this is a custom feature that will not work with plugins. Anyway it’s a good suggestion we can evaluate to implement natively.
Hi, I tried a3 lazy load and deactivate thumbnails lazyload and it seems to work. Content images, avatar and iframes are lazyloaded
But a native implementation would be greater indeed !
Hi, sorry for delay and thank you for share! We are going to check soon how A3 works, yep I think it will be awesome implementation.
Hey guys! One more question. What caching plugin works best with uncode? What are you using on your demo pages?
Hi, the best plugin (but not only for Uncode) is definitely WP Rocket: https://support.undsgn.com/hc/articles/115004168269
Cool! You guys are really fast on answering
Any special config for this plugin?
Have you read the article? Here you can find all the info you need (anyway this is a premium plugin with top support, they also take care to help you).
Sorry I was blind. Will read.
Thank you for confirm! 
Hi, we are very interesting in buying this theme but before we want to know is there is any way to insert a video on the home and works on ipad and iphone as these other theme: https://preview.themeforest.net/item/kalium-creative-theme-for-professionals/full_screen_preview/10860525
(in your theme the video only works on ipad but not in a iphone)
Hi inmediaweb and thank you for interest!
Unfortunately I don’t understand what page of our demo you refer with a video that works in iPad and not iPhone (it seems odd), moreover can you please insert the specific link to the theme you refer, when you click this link you open the generic homepage (you need to remove the top bar before grab a link: https://undsgn.d.pr/Ui5MlZ ).
Hi, just a question, how is possible that images are in media library in wordpress, but If a enter trough Ftp, same images aren’t inside the folder? wp-content/uploads/2018/07 in totally empty…thanks
Hi marmdm! Yes this is possible, when you upload a media via FTP your WordPress installation (and database) is not “notified” that there is a new media, when you work with WordPress you need to use the Media Library. In case you can read more (there are a few plugins).
If you then need dedicated support for Uncode features, support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can support the solution privately! Thank you!
https://support.undsgn.com/hc
My problem is the opposite, If I upload a image by media gallery it doesn’t exist in my ftp folder, my folder upload/2018/08 is empty. And If I try to upload a photo by ftp in this folder, when I refresh it disappear from the month of 2018, it doesn’t exist anymore, so I cant’t use the plug in “add to server”...
Hi marmdm, this is happen only when you use Uncode? What happen if you disable Uncode? I think it’s not related to the theme but probably to some possible wrong server permissions, anyway as suggested open a ticket so we can check (not easy to help in words with this).
Yes only with uncode…if I gave you my admin and password can you check what is happening?
Yes sure send, it seems so odd, this mean that none of the 40.000+ actual users should be able to upload a single media do the Media Library, anwyay waiting your ticket! Notify when done.
But I’m able to upload images in media gallery, but if I enter in my ftp wp-content/uploads/2018/month, the folder is empty, where are my photos?...I opened a ticket, hope you can help me.
Sure, notify when done.
Hi, thank you for your work, I love this theme. But I have a problem!
I’m trying to create a page in which there are portfolio images preview with filter (of selected categories). And I want that all the project with that categories will show in the page.
In Visual Composer I added “Posts” module. Here, in “Index Content” I choose “portfolio” as post type. In “Post Count” I wrote “all”. Furthermore, I want to add my portfolio categories… but when I try to write my categories, the words disappear. So in front end I see portfolio images preview but they are not all visible in the page.
Could you help me please?
Hi comodo16 and thank you for appreciate Uncode! 
Unfortunately it’s not properly easy to debug your scenario in words. If you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can support the solution privately! Thank you!
https://support.undsgn.com/hc
Hi,
I have a pre-sale question. I’m trying to find a theme that can autoplay background video on mobile devices when a compatible device is used. Now that this feature is being supported in the latest versions of Safari and Chrome on mobile, I’m wondering will this work for your theme?
Thanks.
Hi DannyW1978 and thank you for interest! 
Actually this not work but we’ll insert this feature in next updates, anyway consider that even if some devices offer this option, support is only for self-hosted videos.
Hi, 1. Is there a way to change the color and shape of the scroll down arrow? 2. How can I add a instagram feed on my site? I have provided a example of this from your showcase site, the site is https://hilariosanchez.com/
Hi Wintrovert, this really depends on how you need to transform this shape and colors you need, for example with this code you modify the shape to a circle, please provide some design:
.footer-scroll-top i {
border-radius: 30px;
}If you need live feed you need to use some dedicated plugins, there are tons free on the WordPress repository, I have seen users use different plugins (the site you refer use this one: https://flothemes.com/flo-plugins/). Otherwise you can use a native feature of Uncode that is the Instagram oEmbed (that is not live feed), you just need to grab the URL of the image and insert in the Add Multimedia of the Media Gallery as other oEmbed and then use a Gallery Module: https://support.undsgn.com/hc/en-us/articles/213457149
https://support.undsgn.com/hc/en-us/articles/213457109
You have an example here at the “Instagram / Flickr Gallery” or in your imported demo contents (you can open in lightbox or link to the image): https://undsgn.com/uncode/features/media-gallery/
ps: I see now you rate. Are you sure it’s not a 5 stars theme just for documentation? Consider that is pretty impossible give precise documentation for any cases, we offer documentation for the options and video for basic configurations, anyway thank you for rate.
I will reconsider my rating and possibly give the fifth stat 
Hi, this will be awesome, you just need to click the new rate (thank you for this )!
How did you fixed the IE11 blurry problem, because I have this issue in my installation as well.
Hi antonbarchukov, what version of Uncode do you have?
the latest one 1.9.1
Hi antonbarchukov, can you please send a link to your site? It seems improbable it’s the same problem, we need to verify.
Hello antonbarchukov and thank you. Please, replace the file uncode/library/js/init.js with this https://www.dropbox.com/s/t9ai35tjob4aqi9/init.js?dl=0 and let me know if everything works as expected.
Thank you in advance, best.
Thank you so much! Now it works.
Hi antonbarchukov, thank you for report this problem! 
Hi, Is it possible to have a top bar when using a Vertical menu? So you get a top bar like this: https://undsgn.com/uncode/homepages/shop-classic/ but still use a vertical menu?
Hi bendorff1991 and thank you for interest! Unfortunately this is not an option. If you have few pages you can insert manually a Page Builder row at the top of your contents but not a global option as you have in the Shop Classic example.
Thanks for fast answer! But how can i get a plain tekst as https://undsgn.com/uncode/homepages/shop-classic/ and not only menu points? And on both sides?
Hi bendorff1991! What you refer with “plain tekst and not only menu points, and on both sides”? Sorry really don’t understand.
Sorry
I’m referring to the: “Welcome. Here is a free text!” “My Account” “Privacy Policy” “Language”
How do i add this bar, with these options. I already have a Secondary Menu.
Hi bendorff1991, maybe we don’t understand you… do you have Uncode installed?
Hi bendorff1991 and sorry for delay! Yes we understood it’s for the top menu, as told this is not an option but if you have few pages you can add something at the top with Visual Composer. Anyway if you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can support the solution privately! Thank you!
https://support.undsgn.com/hc
Hey guys, great theme! What about the bug with IE11 and adaptive images. You have to reload a page in order to unblur the image. You can check it on this page for example: https://undsgn.com/uncode/pages/about-clean/
Hi barchukov! Thank you for interest and thank you for report! It seems a problem related to some extra services we have in our demo website, if you check the customer showcase (websites based on Uncode everything is fine), we are going to check our demo and fix asap: https://undsgn.com/uncode/showcase/
Hi, everything is working as expected, as supposed was an issue with a service (the theme version doesn’t have this problem): https://undsgn.com/uncode/pages/about-clean/
Hi bro, Envato WordPress Toolkit plugin is been deprecated, now they using Envato Market….so how we gonna integrate?
Hi poklin8! Actually Uncode is using a built-in update system, please find more info here (but if you prefer you can also use the Envato Market): https://support.undsgn.com/hc/articles/214001205
Hello, I’m seeing this issue on a number of my sites:
Warning: session_name(): Cannot change session name when session is active in /home/tenthous/tenthousandstars.net/wp-content/themes/uncode/functions.php on line 14
Hi hcbecker! Are yo using the last version of the theme? Probably is related to some server settings since other users are not reporting this issue but we need to check your installation, if you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can support the solution privately! Thank you!
https://support.undsgn.com/hc
Hi – We just bought and installed your theme and Demo – and we have two issues.
1) The Demo of “Creative Landing” has a completely different color scheme and different images. I know some images you can’t resell, but even the icons are missing.
How can we get at least some of the PSD files you used and links to the images we need to buy?
2) Visual Composer (Baker) does not even load on the page editor (all we see is vc code text). We’ve gone through and made sure everything’s updated. All permissions and roles are checked. And memory status settings are are upgraded to 96MB and such. What are some other reasons/fixes to get Visual Composer to load for Page editing?
Okay – I just learned how to get Visual Composer working from your article here: https://support.undsgn.com/hc/en-us/articles/360000284218#&gid=1&pid=2
So ignore issue #2 – Just tell me how I can get the Creative Landing color scheme, background images, iPhoneX PSD, and icons used.
- The color scheme is a gradient using these colors #6442ff and #9012fe (you just need to modify the demo content gradient in Theme Options > Palette: https://undsgn.d.pr/1e1Awr ).
- The iPhoneX mockup can be downloaded for free here: https://www.pixeden.com/psd-mock-up-templates/iphone-x-psd-mockup-vector
- The animated icons can be downloaded from the link at the bottom of this page of our documentation: https://support.undsgn.com/hc/en-us/articles/213456949
https://support.undsgn.com/hc
Much appreciated, undsgn – I already had the iPhoneX body though – it’s the design displayed on the screen of the iPhone that we need. Will you send me that PSD?
Hi here you are (we kindly ask as suggested if you can use the support website for support request, this message wall is not a support tool, thank you): https://www.invisionapp.com/do
I prefer not to, because this is not just a support request.
You can send us that iPhone screen PSD to help@wayseers.com if that’s better than linking.
Hi wayseer, sorry to say but this is definitely a support request, when you contact authors after the purchase it’s support and the Help Center is designated and advertised tool for support. We have sent you the link to this UI Kit above.
Alright, I’ve submitted a support ticket. Let’s see what happens.
Hi wayseer, some of our agents will check soon.
I really appreciate you guys helping like that. I got just the PSD file I was looking for! Well done!
Hi wayseer and thank you for confirm you got all you need! 