8668 comments found.
Hi, i’ve a site created with uncode from at least one year, so my support period is ended, but i’ve a simple question, a small problem that i think can affect also other uncode users, and i hope you can help me
i’ve recently installed a plugin to open some sliding panels for additional infos (BNE FLYOUT from codecanyon) that needs as trigger click here
All works fine but Uncode scroll the main content to top any time a # link is present without a named section id
If i’ve for example a section called “products” and i put a #products link uncode smoothly move to that section correctly, if i place just # as needed by the plugin i want to use – and also by other plugins for other uses – Uncode scrolls (with no smooth scroll) to the top of the body in my case the sliding panel opens correctly, so this is not corrupting the functionality of the plugin, but if i have more panels activated in various points of the main content users that click something after scrolling main content see the sliding panel not as a side expansion of the main content part where they clicked.. because the main content has scrolled up
Same effect is present for example on Uncode cart icon: on over it opens the small cart, but on click it scrolls main content to top (code ) exactly as my problem
and also in not linked menu items (non active menu items used as titles with active sub menu items) as MAIN MENU THAT OPEN A SUB MENU
Is there a solution to avoid that # links (with no section name, just #) sroll up the content?
I hope to have correctly explained my question, my english is not very good!
Thanks in advance for your reply, bye
Hi gstrambi! Not sure to understand your description since it’s related to an extra plugin but it seems that if this plugin is limited to a normal scroll you need to implement your own routine, in Uncode we use only the native method to not interfere with most of plugins, this is the opposite scenario but are more the plugin that cannot have a default smooth scroll for any link with ”#”.
Anyway if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can support the solution privately! Thank you! 
https://support.undsgn.com/hc
Hi, thanks for your reply! Maybe i didn’t explain correctly…sorry I noted the problem using this plugin but basically my problem is thai in uncode any link to # used by this plugin but also in other cases, like your cart icon or any menu element with not link but submenus, if clicked cause uncode to scroll to top
Try yourself clicking the icon cart when you are at the bottom of a page
My question is if is it possible to avoid uncode scrolls to top if a href=“#” is clicked
Hope to have correctly explained
Tnx again
Hi gstrambi! Can you please share your preview to understand or reference the same in our demo? We are not able to replicate the scenario, sorry.
hi, try to go on this demo: https://undsgn.com/uncode/homepages/shop-furniture/
scroll down to the footer and click for example PAGES in the main menu Pages is a # href, and as you can see the main content scroll to the top
on my site you can test the same effect scrolling down where you want, as in home page, than clicking the cart icon (not on over, click)
my problem is related to this scroll to top effect, the plugin i use to open side panels is activated by an # href with a own class. it works perfectly, the panels are opened correctly but the main content scroll to top
here i’ve created a real test page on my site: https://www.laurabiagiotti.it/uncode-test-page/
many thanks
Hello,
please try to paste this snippet into “Theme Options -> CSS/JS -> Javascript” and let me know if everything works as expected:
<script type="text/javascript">
(function($) {
$(document).on('ready', function(){
$('a[href="#"]').on('click', function(e){
e.preventDefault();
});
});
})(jQuery);
</script>
Best!
SOLVED!!!! Many Thanks!!! Fantastic theme and fantastic support!!!!!!!!
Hi gstrambi and thank you for confirm! 
Hello undsgn! A question about the pie charts: The animation (filling the cirlce) seem not to work in my project. Any ideas? http://formycon.klargedacht.tech/biosimilars/pipeline/
Hi antonbarchukov! You have a JavaScript caused by some extra codes you have inserted: https://undsgn.d.pr/rwKysg
The error refers to this extra file: http://formycon.klargedacht.tech/wp-content/themes/uncode-child/assets/js/min/main.js?ver=4.9.8
Anyway if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can support the solution privately! Thank you!
https://support.undsgn.com/hc
Hi, I have a question: there is a way to add, on the portfolio preview images (or on a normale single media), a popup that on click shows text and image in the same window? Thanks!
Hi comodo16! Unfortunately this is not an option in fact we never show in all our demos that you can have the portfolio preview on the same page of the portfolio loop. Anyway if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can support the solution privately! Thank you!
https://support.undsgn.com/hc
Hi there!
Recently updated WooCommerce to the latest versions (both WooCommerce – v. 3.4.5 and WordPress – v. 4.9.8) and my “scrolling” recent products, featured, etc. started doing this:
https://allusionink.com/wp-content/uploads/2017/11/Screen-Shot-2018-09-17-at-8.01.31-PM.pngAre there any fixes for this?
Thanks!
Hello oberseite!
What versions you come from? Could you provide the text of the page in Classic Mode so we can check what’s wrong? Use Pastebin to share it please.
Thank you in advance, best
I guess I don’t quite understand the PasteBin thing. We created it, but are unsure of how to share it here. User oberseite.
Hi oberseite! We mean to send use the shortcodes of this pages, something like this, switch to the text editor mode and copy the shortcodes: https://undsgn.d.pr/CXGzTy
[vc_row row_height_percent="0" back_color="color-xsdn" overlay_alpha="50" gutter_size="0" column_width_percent="100" shift_y="0" z_index="0" top_divider="curve-asym-opacity" css=".vc_custom_1535702161088{margin-bottom: -15px !important;}"][vc_column column_width_percent="100" overlay_alpha="50" gutter_size="0" medium_width="0" mobile_width="0" shift_x="0" shift_y="0" shift_y_down="0" z_index="0" width="1/1"][vc_row_inner row_inner_height_percent="0" overlay_alpha="50" gutter_size="0" desktop_visibility="yes" shift_y="0" z_index="0" css=".vc_custom_1522871868050{padding-bottom: 12px !important;}"][vc_column_inner column_width_percent="60" position_horizontal="left" position_vertical="middle" gutter_size="0" overlay_alpha="50" medium_width="0" mobile_width="0" shift_x="0" shift_y="0" shift_y_down="0" z_index="0" width="1/1"][vc_single_image media="74637" media_width_use_pixel="yes" media_width_pixel="120"][vc_single_image media="73088" media_width_use_pixel="yes" media_width_pixel="120"][/vc_column_inner][/vc_row_inner][vc_row_inner row_inner_height_percent="0" overlay_alpha="50" gutter_size="0" medium_visibility="yes" mobile_visibility="yes" shift_y="0" z_index="0" css=".vc_custom_1521660667959{padding-bottom: 12px !important;}"][vc_column_inner column_width_percent="100" position_vertical="middle" align_horizontal="align_center" gutter_size="0" overlay_alpha="50" medium_width="0" mobile_width="0" shift_x="0" shift_y="0" shift_y_down="0" z_index="0" width="1/1"][vc_single_image media="74637" media_width_use_pixel="yes" alignment="center" media_width_pixel="120"][/vc_column_inner][/vc_row_inner][recent_products per_page="12" columns="6" orderby="date" order="DESC"][/vc_column][/vc_row][vc_row row_height_percent="0" back_color="color-917885" overlay_alpha="90" gutter_size="3" column_width_percent="100" medium_visibility="yes" mobile_visibility="yes" shift_y="0" z_index="0" enable_top_divider="default" top_divider_inv="city" shape_top_invert="yes" shape_top_h_use_pixel="" shape_top_height="150" shape_top_color="color-xsdn" shape_top_opacity="100" shape_top_index="0" shape_dividers=""][vc_column width="1/1"][vc_empty_space empty_h="3"][vc_row_inner][vc_column_inner column_width_percent="100" align_horizontal="align_right" gutter_size="0" overlay_alpha="50" medium_width="0" mobile_width="0" shift_x="0" shift_y="0" shift_y_down="0" z_index="0" width="1/2"][vc_empty_space empty_h="3"][vc_custom_heading]<span style="color: #000; font-size: 50px; font-weight: 200;">Colorado style</span>[/vc_custom_heading][vc_column_text]<span style="color: #000;">Introducing a shirt that is as unique as you are – and Colorado.</span><br />
<span style="color: #000; font-size: 12px;">This 100% polyester and tagless t-shirt lets you be you, wherever you go. It has wicking fabric that helps keep you cool, stay dry, but remain comfortable, wherever you are. Designed in Colorado, it's a stylish look with heavy-duty 4- or 6-oz fabric and available in black or white seams to make it uniquely inked.</span>[/vc_column_text][vc_empty_space empty_h="2"][vc_button size="btn-sm" radius="btn-round" wide="yes" border_width="0" link="url:https%3A%2F%2Fallusionink.com%2Fproduct%2Funisex-aop-cut-sew-tee-2%2F|||"]Learn more[/vc_button][/vc_column_inner][vc_column_inner column_width_percent="100" position_horizontal="left" gutter_size="3" overlay_alpha="50" medium_width="0" mobile_width="0" shift_x="0" shift_y="0" shift_y_down="0" z_index="0" width="1/2"][vc_single_image media="74580" media_width_percent="100"][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row row_height_percent="0" back_color="color-917885" overlay_alpha="90" gutter_size="3" column_width_percent="100" desktop_visibility="yes" shift_y="0" z_index="0" enable_top_divider="default" top_divider_inv="city" shape_top_invert="yes" shape_top_h_use_pixel="" shape_top_height="150" shape_top_color="color-xsdn" shape_top_opacity="100" shape_top_index="0"][vc_column width="1/1"][vc_empty_space empty_h="1"][vc_row_inner][vc_column_inner column_width_percent="100" align_horizontal="align_center" gutter_size="0" overlay_alpha="50" medium_width="0" mobile_width="0" shift_x="0" shift_y="0" shift_y_down="0" z_index="0" width="1/2"][vc_custom_heading]<span style="color: #000; font-size: 50px; font-weight: 200;">Colorado style</span>[/vc_custom_heading][vc_column_text]<span style="color: #000;">Introducing a shirt that is as unique as you are – and Colorado.</span><br />
<span style="color: #000; font-size: 12px;">This 100% polyester and tagless t-shirt lets you be you, wherever you go. It has wicking fabric that helps keep you cool, stay dry, but remain comfortable, wherever you are. Designed in Colorado, it's a stylish look with heavy-duty 4- or 6-oz fabric and available in black or white seams to make it uniquely inked.</span>[/vc_column_text][vc_empty_space empty_h="2"][vc_button size="btn-sm" radius="btn-round" wide="yes" border_width="0" link="url:https%3A%2F%2Fallusionink.com%2Fproduct%2Funisex-aop-cut-sew-tee-2%2F|||"]Learn more[/vc_button][/vc_column_inner][vc_column_inner column_width_percent="100" position_horizontal="left" gutter_size="3" overlay_alpha="50" medium_width="0" mobile_width="0" shift_x="0" shift_y="0" shift_y_down="0" z_index="0" width="1/2"][vc_single_image media="74580" media_width_percent="100"][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row row_height_percent="40" override_padding="yes" h_padding="2" top_padding="2" bottom_padding="3" back_color="color-jevc" back_image="73812" back_position="center top" parallax="yes" overlay_color="color-prif" overlay_alpha="90" gutter_size="3" column_width_percent="100" shift_y="0" z_index="0" enable_top_divider="default" top_divider="curve-asym-opacity" shape_top_h_use_pixel="" shape_top_height="150" shape_top_color="color-917885" shape_top_opacity="100" shape_top_index="0" enable_bottom_divider="default" bottom_divider="hills-opacity" shape_bottom_h_use_pixel="" shape_bottom_height="150" shape_bottom_opacity="100" shape_bottom_index="0" css=".vc_custom_1535706205808{margin-top: -25px !important;margin-bottom: 15px !important;border-bottom-width: 0px !important;padding-bottom: 0px !important;}"][vc_column column_width_percent="100" position_vertical="bottom" overlay_alpha="50" gutter_size="0" medium_width="0" mobile_width="0" shift_x="0" shift_y="0" shift_y_down="0" z_index="0" width="1/1" css=".vc_custom_1520210840050{border-bottom-width: 0px !important;padding-bottom: 0px !important;}"][vc_row_inner row_inner_height_percent="0" overlay_alpha="50" gutter_size="0" medium_visibility="yes" mobile_visibility="yes" shift_y="0" z_index="0" css=".vc_custom_1522014216141{border-bottom-width: 0px !important;padding-bottom: 0px !important;}"][vc_column_inner column_width_percent="100" position_vertical="middle" override_padding="yes" column_padding="2" gutter_size="3" overlay_alpha="50" medium_width="0" mobile_width="0" shift_x="0" shift_y="0" shift_y_down="0" z_index="0" width="1/2" css=".vc_custom_1522015984827{border-top-width: -200px !important;}"][/vc_column_inner][vc_column_inner column_width_percent="100" position_vertical="middle" gutter_size="1" overlay_alpha="80" medium_width="0" mobile_width="0" shift_x="0" shift_y="0" shift_y_down="0" z_index="0" width="1/2"][vc_empty_space empty_h="5"][vc_custom_heading]<span style="color: #fff; font-size: 50px; font-weight: 200;">Baby onesies </span><span style="color: #fff; font-size: 50px; font-weight: 300;">on sale.</span>[/vc_custom_heading][vc_button button_color="accent" radius="btn-round" hover_fx="outlined" border_width="0" icon_position="right" icon="fa fa-arrow-right2" link="url:https%3A%2F%2Fallusionink.com%2Fbaby%2F|||"]Shop baby[/vc_button][/vc_column_inner][/vc_row_inner][vc_row_inner row_inner_height_percent="0" overlay_alpha="50" gutter_size="0" desktop_visibility="yes" medium_visibility="yes" shift_y="0" z_index="0" css=".vc_custom_1520211311415{border-bottom-width: 0px !important;padding-bottom: 0px !important;}"][vc_column_inner column_width_percent="100" position_vertical="middle" gutter_size="3" overlay_alpha="50" medium_width="0" mobile_width="0" shift_x="0" shift_y="0" shift_y_down="0" z_index="0" width="1/2" css=".vc_custom_1520211011368{border-top-width: -200px !important;}"][/vc_column_inner][vc_column_inner column_width_percent="100" position_vertical="middle" gutter_size="0" overlay_alpha="80" medium_width="0" mobile_width="0" shift_x="0" shift_y="0" shift_y_down="0" z_index="0" width="1/2"][vc_empty_space empty_h="4"][vc_custom_heading]<span style="color: #fff; font-size: 50px; font-weight: 200;">Baby onesies </span><span style="color: #fff; font-size: 50px; font-weight: 300;">on sale.</span>[/vc_custom_heading][vc_button button_color="accent" radius="btn-round" hover_fx="outlined" border_width="0" icon_position="right" icon="fa fa-arrow-right2" link="url:https%3A%2F%2Fallusionink.com%2Fbaby%2F|||"]Shop baby[/vc_button][/vc_column_inner][/vc_row_inner][vc_row_inner row_inner_height_percent="0" overlay_alpha="50" gutter_size="0" desktop_visibility="yes" mobile_visibility="yes" shift_y="0" z_index="0" css=".vc_custom_1522014228305{border-bottom-width: 0px !important;padding-bottom: 0px !important;}"][vc_column_inner column_width_percent="100" position_vertical="middle" gutter_size="3" overlay_alpha="50" medium_width="0" mobile_width="0" shift_x="0" shift_y="0" shift_y_down="0" z_index="0" width="1/2" css=".vc_custom_1520211011368{border-top-width: -200px !important;}"][/vc_column_inner][vc_column_inner column_width_percent="100" position_vertical="middle" align_horizontal="align_right" gutter_size="0" overlay_alpha="80" medium_width="0" mobile_width="0" shift_x="0" shift_y="0" shift_y_down="0" z_index="0" width="1/2"][vc_empty_space empty_h="3"][vc_custom_heading]<span style="color: #fff; font-size: 40px; font-weight: 200;">Baby onesies </span><span style="color: #fff; font-size: 40px; font-weight: 300;">on sale.</span>[/vc_custom_heading][vc_button button_color="accent" radius="btn-round" hover_fx="outlined" border_width="0" icon_position="right" icon="fa fa-arrow-right2" link="url:https%3A%2F%2Fallusionink.com%2Fbaby%2F|||"]Shop baby[/vc_button][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row row_height_percent="0" override_padding="yes" h_padding="2" top_padding="2" bottom_padding="0" back_color="color-xsdn" overlay_alpha="88" gutter_size="3" column_width_percent="100" medium_visibility="yes" mobile_visibility="yes" shift_y="0" z_index="0"][vc_column width="1/1"][best_selling_products per_page="6" columns="6"][/vc_column][/vc_row][vc_row row_height_percent="0" back_color="color-xsdn" overlay_alpha="50" gutter_size="0" column_width_percent="100" desktop_visibility="yes" shift_y="0" z_index="0"][vc_column column_width_percent="100" overlay_alpha="50" gutter_size="0" medium_width="0" mobile_width="0" shift_x="0" shift_y="0" shift_y_down="0" z_index="0" width="1/1"][vc_row_inner row_inner_height_percent="0" overlay_alpha="50" gutter_size="0" shift_y="0" z_index="0" css=".vc_custom_1522872577539{padding-bottom: 12px !important;}"][vc_column_inner column_width_percent="60" position_horizontal="left" position_vertical="middle" gutter_size="0" overlay_alpha="50" medium_width="0" mobile_width="0" shift_x="0" shift_y="0" shift_y_down="0" z_index="0" width="1/1"][vc_single_image media="73506" media_width_use_pixel="yes" media_width_pixel="120"][vc_single_image media="73088" media_width_use_pixel="yes" media_width_pixel="120"][/vc_column_inner][/vc_row_inner][best_selling_products per_page="12" columns="4"][/vc_column][/vc_row][vc_row row_height_percent="0" override_padding="yes" h_padding="2" top_padding="2" bottom_padding="0" back_color="color-jevc" back_image="74019" parallax="yes" overlay_color="color-lxmt" overlay_alpha="80" gutter_size="3" column_width_percent="100" shift_y="0" z_index="0" enable_top_divider="default" top_divider="swoosh-opacity" shape_top_h_use_pixel="" shape_top_height="150" shape_top_color="color-xsdn" shape_top_opacity="100" shape_top_index="0" css=".vc_custom_1535705217927{margin-bottom: 0px !important;border-bottom-width: 0px !important;padding-bottom: 0px !important;}"][vc_column column_width_percent="100" position_vertical="bottom" overlay_alpha="50" gutter_size="0" medium_width="0" mobile_width="0" shift_x="0" shift_y="0" shift_y_down="0" z_index="0" width="1/1" css=".vc_custom_1520210840050{border-bottom-width: 0px !important;padding-bottom: 0px !important;}"][vc_row_inner row_inner_height_percent="0" overlay_alpha="50" gutter_size="0" medium_visibility="yes" mobile_visibility="yes" shift_y="0" z_index="0" css=".vc_custom_1522014216141{border-bottom-width: 0px !important;padding-bottom: 0px !important;}"][vc_column_inner column_width_percent="100" position_vertical="middle" override_padding="yes" column_padding="2" gutter_size="3" overlay_alpha="50" medium_width="0" mobile_width="0" shift_x="0" shift_y="0" shift_y_down="0" z_index="0" width="1/2" css=".vc_custom_1522015984827{border-top-width: -200px !important;}"][vc_custom_heading]<span style="color: #000; font-size: 80px; font-weight: 200;">Gorgeous </span><span style="color: #000; font-size: 80px; font-weight: 300;">pillows.</span>[/vc_custom_heading][vc_button button_color="color-jevc" radius="btn-round" hover_fx="outlined" border_width="0" icon_position="right" icon="fa fa-arrow-right2" link="url:https%3A%2F%2Fallusionink.com%2Fpillows%2F|||"]Shop pillows[/vc_button][/vc_column_inner][vc_column_inner column_width_percent="100" position_vertical="bottom" gutter_size="0" overlay_alpha="80" medium_width="0" mobile_width="0" shift_x="0" shift_y="0" shift_y_down="0" z_index="0" width="1/2"][vc_single_image media="74539" media_width_percent="100" alignment="right"][/vc_column_inner][/vc_row_inner][vc_row_inner row_inner_height_percent="0" overlay_alpha="50" gutter_size="0" desktop_visibility="yes" medium_visibility="yes" shift_y="0" z_index="0" css=".vc_custom_1520211311415{border-bottom-width: 0px !important;padding-bottom: 0px !important;}"][vc_column_inner column_width_percent="100" position_vertical="middle" gutter_size="3" overlay_alpha="50" medium_width="0" mobile_width="0" shift_x="0" shift_y="0" shift_y_down="0" z_index="0" width="1/2" css=".vc_custom_1520211011368{border-top-width: -200px !important;}"][vc_custom_heading]<span style="color: #000; font-size: 50px; font-weight: 200;">Gorgeous </span><span style="color: #000; font-size: 50px; font-weight: 300;">pillows.</span>[/vc_custom_heading][vc_button button_color="color-jevc" radius="btn-round" hover_fx="outlined" border_width="0" icon_position="right" icon="fa fa-arrow-right2" link="url:https%3A%2F%2Fallusionink.com%2Fpillows%2F|||"]Shop pillows[/vc_button][/vc_column_inner][vc_column_inner column_width_percent="100" position_vertical="bottom" gutter_size="0" overlay_alpha="80" medium_width="0" mobile_width="0" shift_x="0" shift_y="0" shift_y_down="0" z_index="0" width="1/2"][vc_single_image media="74539" media_width_percent="100" alignment="right"][/vc_column_inner][/vc_row_inner][vc_row_inner row_inner_height_percent="0" overlay_alpha="50" gutter_size="0" desktop_visibility="yes" mobile_visibility="yes" shift_y="0" z_index="0" css=".vc_custom_1522014228305{border-bottom-width: 0px !important;padding-bottom: 0px !important;}"][vc_column_inner column_width_percent="100" position_vertical="middle" gutter_size="3" overlay_alpha="50" medium_width="0" mobile_width="0" shift_x="0" shift_y="0" shift_y_down="0" z_index="0" width="1/2" css=".vc_custom_1520211011368{border-top-width: -200px !important;}"][vc_custom_heading]
<p><span style="color: #000; font-size: 50px; font-weight: 200;">Gorgeous </span><span style="color: #000; font-size: 50px; font-weight: 300;">pillows.</span></p>
<p>[/vc_custom_heading][vc_button button_color="color-jevc" radius="btn-round" hover_fx="outlined" border_width="0" icon_position="right" icon="fa fa-arrow-right2" link="url:https%3A%2F%2Fallusionink.com%2Fpillows%2F|||"]Shop pillows[/vc_button][/vc_column_inner][vc_column_inner column_width_percent="100" position_vertical="bottom" gutter_size="0" overlay_alpha="80" medium_width="0" mobile_width="0" shift_x="0" shift_y="0" shift_y_down="0" z_index="0" width="1/2"][vc_single_image media="74539" media_width_percent="60" alignment="right"][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row]</p>
Hello,
as far as I can see from your code, there’s no reason because your WooCommerce shortcodes displays something different than carousels. I also tried the code you provided with an old version of Uncode (1.4.2) and WooCommerce (3.3.5): https://undsgn.d.pr/ZyzNtG I see the same thing with latest versions and older ones. Is that what you saw before updating? Do you have a child theme installed? Have you tried to switch to the parent theme?
Let me know, best
I asked the team on how to use some extra menu as there menus are not sufficient for us but no answer till now !!!
Hi maseieaglera! Suppor Team replies tickets in order received, probably the agent you are assigned didn’t got time yesterday to take your request.
Hello today you theme probably deleted my whole theme options which i worked for loong time. Went sleep it was oukay today i came and my web has no css, colors etc. Any solution?
Hi Coupletalecz, the theme doesn’t delete the Theme Options, this can only happen if you have lot of extra plugins and you are not compliant with the Max Input Vars requirement: https://support.undsgn.com/hc/articles/214000785
Hello, in my system status there was no red signs basically i have so much memory that i could add much more. I Just activated Contact form plugin which i had already instaled and it just reseted my options… there is not even default colors of theme etc.. Is there a way you can load it back?
Hi Coupletalecz! It seems very odd activating CF7 reset your Theme Options or at least it’s the first time we heard about this, are you sure you don’t have other plugins installed? Please note that we are not referring to the Memory but to the Max Vars.
Hello! well i deleted one plugin for cache and instaled new one but it was all like 1-2 days before this happened.. the last plugin i just “Activated” was already instaled and once i come back in 3-4 hours to make it done the Theme options were deleted. Max Vars are 5000 dont know what it mean but its had green color…
Hi Coupletalecz! The theme doesn’t reset the option without any act, if there is a gap of 3-4 hours from your last action and the lost of Theme Options probably something happened server side during this time frame.
Hello, thank you for answer. Yes it it weird, but luckily my host have back ups so im probably fine.. if anything will let you know. Thanks
Hi Coupletalecz and thank you for confirm!
Hi there, I have been using your theme for many projects. I recently purchase a third party plugin which works with many other themes but when I installed it with Uncode the plugin works but the css is really messed up. I am assume there is some kind of CSS conflict? Basically the play expands instead of being hidden and the design completely changes. If you have any info that may help that would be great. https://audiotheme.com/view/cuebar/
https://support.undsgn.com/hc
Hi, I do not know how I can change the language for the search results page. And for the search box. http://www.instantecriativo.com/?s=prueba Thank you
Hi instantecriativo! Don’t worry if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can support the solution privately! Thank you!
https://support.undsgn.com/hc
Hello, the website recently gone like crazy. If you go to www.coupletale.com/coupletale you can see that all formating, fonts, colors, social menu etc are gonne… What is wrong with it?
Hi Coupletale! If you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can support the solution privately! Thank you!
https://support.undsgn.com/hc
I cant coz Themeforest screwd my account and even i purchased it i cant go to that section
Hi, we cannot provide support if you don’t have the purchased badge, please fix with this with Envato so you are able then to access support services.
hi, I have a really bad bug with the Horizontal Menu -> Justify.
On Desktop is everything ok but when I open on Mobile the height kills everything.
http://www.hadistudio.de/relaunch/Thanks for your advices
Hi and sorry for delay! What you mean exactly? From here everything is fine. Are you sure you see something related to the customisations done?
Hi! Not sure why you have this? Have you seen if it’s related to some modifications? Anyway try to paste this to fix:
.menu-with-logo .menu-smart > li > a {
height: auto;
}
<div class="col-lg-12 main-menu-container middle open-items" style="height: 1254px;">...</div>
An other issue also on Mobile, the Headline is covered partly for example here http://www.hadistudio.de/relaunch/hochzeitsfotografie/
Ok but as told it seems the problems are in your extra CSS, for example the header problem is this code you have inserted:
@media (max-width: 959px){
.menu-wrapper {
height: 30px !important;
}
}
Hi, I bought your theme long time ago but needs an enhancement on my website and can’t find the way to do it.
In every item block of a CPT archive page, I need to display the term of the custom taxonomy assigned to the item. The block module gives me only the option to show the “category” but not a taxonomy. Is their a way to do this ?
Thanks a lot if you can answer me !
Hi and sorry for delay! No this is not an option, you need to create some PHP customisations or if you just need it visually you can also create some tricky with CSS and before/after.
Hi
Hope everything is fine.
I have the following issue on the uncode website :
All the titles and subtitles of all the pages are replaced by “dolquest”
Do you know where it can come from ?
Best, Andrea
Hi andrealouis04! We are sorry but really don’t have idea, defiantly it’s not a word that is part of the theme. In case please share your preview so we can check.
Hello guys, today i wanted to create new 5 colors in pallet but it turned of, those are all white. If i go back to Theme Option -> Pallets and click on the colors, it shows the color correctly. If i go to some page and i want to change (background, icon, button… color of whatever) it shows that these new colors appear white there. Any solution for this? tried to clear caches etc but wont help
Hi Coupletale! It seems that for some reasons Uncode is not able to write the dynamic CSS file used in the admin are, generally this is a problem with permissions or server cache. Anyway if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can support the solution privately! Thank you!
https://support.undsgn.com/hc
thank you so much, will do
Hello, would like to do it, but for some reason it says i have no valid license dont know why, so im not able to write any ticket to you support team 
Hi! It seems that you have not bought our theme with this account, in fact you missing the purchased badge, ex: https://undsgn.d.pr/vslc8n
To access the Help Center you need to use the same account that bought the theme the license is associated.
Hi there, can anyone tell me how you choose the order of the portfolio? Thanks, Jonathan
Hi JonathanRing! In WordPress there is not a native method to change portfolio orders, anyway if you are using the Page Builder module you just need to go the to Single Tab and drag items the order you need: https://support.undsgn.com/hc/en-us/articles/213456869
Great that helped so much! Another query is that I had the sidebar navigation on, on the portfolio grid, it shows them large 2 square collumn. How do I change this? Thanks in advance.
Hi, can you please show us your site preview to understand your settings? Anyway if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can support the solution privately! Thank you!
https://support.undsgn.com/hc
Hi there – on this page: http://jonathanring.me/works/portfolio/ – I’d like to make the squares smaller?
Hi! Go in this options tab and change the “Width” value to something like 3 (maybe you need to change also the height if you are using a Metro layout): https://support.undsgn.com/hc/en-us/articles/213456849#&gid=1&pid=2
Yes that worked. One last and final question I promise. How do I get rid of the cart on the side? I’ve looked all over and it still appears there by Search.
Hi, if you refer to the cart icon please deactivate from the Additional options: https://support.undsgn.com/hc/en-us/articles/214001905
Hi pre sales question, is it possible to import all the pre-built demos in a single website? I mean can I use elements from one page into another page?
Hi sajid1218 and thank you for interest!
Once you install the Uncode Theme and demo contents you have an exact replica of the whole Uncode demo (http://www.undsgn.com/uncode/) just with placeholder images: https://support.undsgn.com/hc/articles/214001065
This means you can mix and match any section of any demo as you want.
Theme has worked great for the most part, but having some big issues with pagination. When loading the next page, posts become overlapped. Trying to find a solution, but support hasn’t been very helpful.
Hi pcardinale! What we this about? Sorry but there are no reference here… Do you have opened a ticket with our Support Team? I understand there is an issue with pagination but our demo works great: https://undsgn.com/uncode/blog/blog-boxed-grid/
In case please ask the support agent you are assigned to escalate the issue to developers! Thanks!
Thanks for the quick response. Yes, I do have an open ticket. And I have asked them to escalate the ticket to your team. Ticket ID: #29638
Hi pcardinale! One of our developers will reply shortly!
Do you provide any kind of 30 day guarantee or something in case I don’t like your theme and want my money back?
Hi lllskdosk233! No there is not a 30 days guarantee for digital downloads for any themes on ThemeForest, anyway please find here the official terms and let us know if you have any doubts: https://themeforest.net/page/customer_refund_policy
Hi there,
I have a pre-sales question: If I create a full screen slide or full screen page, does Uncode have a (visual composer) component to create different lines of text where every line of text uses a different google font? So, is it possible to use more then 1 google font on 1 page/slide?
Thank you for your answer!
Regards,
Richard
Hi SocialPepper! Yes you can do this, any slide is independent, we don’t show this in our demo but it’s confirmed!
Hi, okay, thanks for the reply!
Thank you for confirm!
what is the preloader.svg used for? I would like to remove it to minimize requests
Hi rvalenta, this is used for the Contact Form 7 feedback message.
Thanks, I won’t remove it
Hi, if you are using the CF7 don’t remove it!
Is it possible, that the “Adaptive Image” feature makes an CDN worthless? Because after the page has been loaded, the script replaces the image with another image and also replaces the cdn url with the normal url. Can you fix this?
(A client uses this theme, if required I tell him to open a ticket on your support page, but for quick support an answer here would speed things up).
Hi TheZoker! It seems something is not properly configured, for example our demo is using a CDN as well lot of other Uncode based websites you can see in the showcase. Unfortunately it’s not possible to help here just in words. If you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can support the solution privately! Thank you!
https://support.undsgn.com/hc
