Hi,

Sure, Please contact us through our support system with your product purchase code so we will verify and reset it for you.

Thanks.

Hi,

Actually, that drop down is coming from the Porto Product Filter By Attribute WP Bakery Element, and when you edit your homepage you will find the particular element just edit it and change or set it as per your requirements hope your issue will solve if not then please contact us through our support system with your site WP Admin Login details so we will solve it for you.

Thanks.

Hi,

Thanks for contacting us, Please be patience once your ticket will be resolved you will get the reply of your ticket, Our business hours are Monday to Saturday – from 12:00 AM to 08:00 AM EST, and we are experiencing higher than the normal amount of tickets.

Thanks for your understanding.

ok thanks

Most Welcome

Hi,

First of all thanks for showing your interest in Porto WordPress.

1. Yes you can use the theme for jewelry Sales as well, Please see our all Live Demo’s here: https://www.portotheme.com/wordpress/porto_landing/

2. Yes, after purchasing the theme, just contact us so we will provide you the Theme Turkish Language translation files then you just have to upload those files into wp-content/languages/themes and your site will be completely translated into the Turkish Language.

3. You can use the theme for Life Time but only on the single site, If you want to use the theme on multiple sites then you have to purchase the different license for the theme for using it on different domains.

No, you do not need to pay every year, and you will download the updated theme version ever for a lifetime

Thanks.

Thanks for the information. I like to use your theme. I am going to sell the jewelry for the product need to have dimension measurements. To give an example you need to have the option like size 6,7,8,9 when choosing a ring receiver.

Hi,

You can easily create the Variable Products by using our Theme, and also with the different Variations like Sizes, Colors etc as per your requirements, Hoe to create Variable Products, you can read it here: https://docs.woocommerce.com/document/variable-product/

Thanks.

Hi,

The issue you are facing is because of the PHP version, Your site is using the PHP version below 5.6 which is not compatible with the theme so you have to change the PHP version of your site to minimum 5.6 and also please make sure that your server requirements must meet the latest theme minimum requirements as given in the theme documentation here: http://www.portotheme.com/wordpress/porto/documentation/ And please try to upload the theme via Cpanel again as showing in the Complete Video Installation Guide of WordPress here: https://www.youtube.com/watch?v=U6mqyuDF4GY&feature=youtu.be

Hope you will not find an issue if yes then please contact us through our support system with your site WP and Cpanel Login details so we will solve it for you.

Thanks.

oh thx guys that was much easier to understand i will try to do it.

ok just to let you know Override demo un-check never showed up. so installed demo 7 and for example how do i add horizontal filter 2? to a woocommerce category?

Hi,

Please go to Appearance >> Theme Options >> WooCommerce >> Product Archive and select Horizontal Filter 2 from there and save changes and check your site after removing the browser cache.

And if you have any other issue then please contact us through our support system.

Thanks.

Hi,

Please go to Appearance >> Theme Options >> Footer >> Footer Type and Turn NO the “Customize Footer Columns” and select Footer type 1 and click on save changes and check your site after removing the browser cache.

Thanks.

Hi,

Actually, the text is Custom Text and coming from WooCommerce >> Setting >> Accounts & Privacy and you can change it easily from there please see this screenshot: https://pasteboard.co/HKNivwi.png

Thanks.

thank you

Most Welcome

Hi,

No there is no need to copied the files to the child theme. If you will update the theme and all plugins including Woocommerce plugin then it should work fine. I have tested the latest theme with the latest Woocommerce plugin but did not find any issue, the colors are saving after click the save attributes.

Please update the theme and all plugins then send me the WP admin and FTP login details of your site through our support system, so I will check and debug the site and tell you the solution for this issue.

Thanks.

Hi, I have created a ticket on your support… I just finished all the possible and unimaginable tests until I recreated a totally blank site with the version of your theme 4.7.3 + demo 14 + woocommerce 3.5.0. The problem is persistent. New site, no extension, new host, updated theme, what more can I do?!.....

Hi,

Can you please share your ticket number with us ?? So we will make your ticket as top priority and ask our Technical Support Department to help you on a top priority.

Thanks.

Hi,

First of all thanks for showing your interest in Porto WordPress.

Yes, after Installing the theme you can easily Import any Demo content as per your requirements on your site easily as showing in this video: https://www.youtube.com/watch?v=U6mqyuDF4GY&feature=youtu.be

Thanks.

Hi,

I have tested the latest Theme 4.7.3 and finds the Font Control Option in Theme Options is there and works perfectly fine, Can you please make sure that you are using the latest version of the theme.

Thanks.

We’re using the Child theme you were providing and the latest version of Porto

Hi,

Then please contact us through our support system with your site WP Admin and CPanel Login details so we will check and solve the issue for you on our site.

Thanks.

Hi,

Please go to Appearance >> Theme Options >> WooCommerce >> Product Archives, and select type 2 for Category Type and save changes.

Thanks.

Hi – That’s not doing what I want…. I want to show review stars below…

Hi,

Sorry to say that this is not possible with the help of Theme Options as there is no option in the theme for that so this is only possible with the help of customization and we only provide our dedicated support for the Theme Options related issues, not for customization this is beyond our limitations, Hope you can understand our limitations.

Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team at nicework125@gmail.com

Thanks.

Hi,

Just checked your providing URL site and finds that you are using 4.4.5 version of the theme which is not Compatible with the latest version of the WooCommerce and WordPress and WP Bakery as well so you have to update your theme to the latest version 4.7.3 and also the theme required/recommended plugins as well and then check your site after removing the server, site and browser cache hope your issue will solve.

Thanks.

Hi,

Please edit your homepage and scroll below to the bottom you will find Porto Modal Box element like showing in this screenshot: https://pasteboard.co/HAmqYgB.png so that modal box is generated using that Modal Box Element and the styling and Background image is being set for it via Custom CSS you will find in the Theme Options >> Skin >> Custom CSS as showing in this screenshot: https://pasteboard.co/HAmsBWL.png & https://pasteboard.co/HAmt6lU.png

Thanks.

Hi,

All ThemeForest products allows One license for each domain on which you will install the theme (sub-domains or multisite installation does not matter though).

So regardless of number of clients, license works with number of domains. So if you are building 10 websites, you need to purchase 10 regular licenses for that etc… These are license usage policy of ThemeForest (and we have no control on this), you may wish to confirm from Themeforest here:

Thanks.

Hi,

Home ads is the simple Custom CSS class and you can remove/rename it by going into Blocks >> finds the Home Ads Blocks and edit it and change/rename it as per your requirements.

Thanks.

Yes, thanks, I’m aware. But this class also has properties. I just wanted to let you know, using class “ads” is not a good idea. Other than that tiny thing, best theme I’ve seen.

Hi,

Thanks for letting us know, I am forwarding your suggestion as a feature request to the development department and they will look through it in future coming updates of the theme.

Thanks.

Nevermind – I found the issue on this forum, but it would be nice to add what type of files you can upload like ZIP in your documentation.

Sound’s Really Great!

And our development department is working on the Theme Documentation update so soon you will find a newly updated Theme Documentation as well.

Thanks.

Hi,

Sorry to say that but till now there is no option in the theme for adding/inserting the Widget into the Header or Footer, but I am forwarding your suggestion as a feature request to the development department to look through it in future coming updates of the theme. But for now, you can use “Wigitized Sidebar” WP Bakery element for achieving your needs.

1. Please go to Appearance >> Sidebar and create a new sidebar and named it anything as per your requirements.

2. Now you will find that sidebar into Appearance >> Widgets, so just set widgets into that particular sidebar as per your requirements.

3. Now please go to blocks and create a new block and named it anything as per your requirements.

4. Now use/add/insert the “Wigitized Sidebar” WP Bakery element in the block and you will find an option in the particular element to select the sidebar so just select the particular sidebar that you had created and save changes.

5. Finally, use that particular block slug name, into the shop archive page by editing the shop page, scroll below you will find view options and in view options, you will find Content top option, so just paste the block slug name into it and save changes and finally check your site after removing the browser cache.

Thanks.

hi, i am using clodflare, cloufront and wp super cache here is result https://unsee.cc/e752864c/

hello, i am trying to follow your documentation for example this one:

You can change the product image sizes in Woocommerce > Settings > Products > Display > Product Images on admin sidebar.

product display dont exist in woocommerce any more and the new one look like this: https://imgur.com/a/sTdFzn0

what settings should be here if i want it to look like the demo?

warm regards Birken

Hi,

1. Please follow the entire message for the speeding up your site which I already described above.

2. And yes, In newer version of the WooCommerce: Change Product Image Sizes To change image size: To change this setting now on the front end you have to go to customize>WooCommerce>Product Catalog and you can customize the store display from there.

Please read this doc: https://woocommerce.com/2018/01/whats-new-woocommerce-3-3/

You must need to regenerate the image thumbnails after making the change in size then after that check your site after removing the cache you will not find an issue.

Regenerate Thumbnails After changing the image size, you should regenerate all the thumbnails in Tools > Regen. Thumbnails on admin sidebar.

Explanation Woocommerce provides two image sizes: Main image width and Thumbnail width. Main image width is used on single product pages and thumbnail width is used in the archive(shop) pages.

Thumbnail is not a width of thumbnail images on thumbnail carousel in single product pages.

Otherwise, if you want any extra functionality you have to contact WooCommerce Support or you have to do it by yourself using Customization.

Hope this helps and all clear now.

And we are in the updating process, you will find new documentation of the theme soon as well and if you have any other issue regarding the theme then please contact us through our support system.

Thanks.

Hi,

Please download the latest Theme translation files from below given links and upload it to wp-content/languages/themes and then select your site language to Russian from WP-Dashboard >> Setting >> General and save changes and finally check your site after removing the browser cache.

Thanks.