Hi,

First of all thanks for showing your interest in Porto WordPress.

Yes, after Installing the theme you can easily Import any Demo content as per your requirements on your site easily as showing in this video: https://www.youtube.com/watch?v=U6mqyuDF4GY&feature=youtu.be

Thanks.

Hi,

I have tested the latest Theme 4.7.3 and finds the Font Control Option in Theme Options is there and works perfectly fine, Can you please make sure that you are using the latest version of the theme.

Thanks.

We’re using the Child theme you were providing and the latest version of Porto

Hi,

Then please contact us through our support system with your site WP Admin and CPanel Login details so we will check and solve the issue for you on our site.

Thanks.

Hi,

Please go to Appearance >> Theme Options >> WooCommerce >> Product Archives, and select type 2 for Category Type and save changes.

Thanks.

Hi – That’s not doing what I want…. I want to show review stars below…

Hi,

Sorry to say that this is not possible with the help of Theme Options as there is no option in the theme for that so this is only possible with the help of customization and we only provide our dedicated support for the Theme Options related issues, not for customization this is beyond our limitations, Hope you can understand our limitations.

Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team at nicework125@gmail.com

Thanks.

Hi,

Just checked your providing URL site and finds that you are using 4.4.5 version of the theme which is not Compatible with the latest version of the WooCommerce and WordPress and WP Bakery as well so you have to update your theme to the latest version 4.7.3 and also the theme required/recommended plugins as well and then check your site after removing the server, site and browser cache hope your issue will solve.

Thanks.

Hi,

Please edit your homepage and scroll below to the bottom you will find Porto Modal Box element like showing in this screenshot: https://pasteboard.co/HAmqYgB.png so that modal box is generated using that Modal Box Element and the styling and Background image is being set for it via Custom CSS you will find in the Theme Options >> Skin >> Custom CSS as showing in this screenshot: https://pasteboard.co/HAmsBWL.png & https://pasteboard.co/HAmt6lU.png

Thanks.

Hi,

All ThemeForest products allows One license for each domain on which you will install the theme (sub-domains or multisite installation does not matter though).

So regardless of number of clients, license works with number of domains. So if you are building 10 websites, you need to purchase 10 regular licenses for that etc… These are license usage policy of ThemeForest (and we have no control on this), you may wish to confirm from Themeforest here:

Thanks.

Hi,

Home ads is the simple Custom CSS class and you can remove/rename it by going into Blocks >> finds the Home Ads Blocks and edit it and change/rename it as per your requirements.

Thanks.

Yes, thanks, I’m aware. But this class also has properties. I just wanted to let you know, using class “ads” is not a good idea. Other than that tiny thing, best theme I’ve seen.

Hi,

Thanks for letting us know, I am forwarding your suggestion as a feature request to the development department and they will look through it in future coming updates of the theme.

Thanks.

Nevermind – I found the issue on this forum, but it would be nice to add what type of files you can upload like ZIP in your documentation.

Sound’s Really Great!

And our development department is working on the Theme Documentation update so soon you will find a newly updated Theme Documentation as well.

Thanks.

Hi,

Sorry to say that but till now there is no option in the theme for adding/inserting the Widget into the Header or Footer, but I am forwarding your suggestion as a feature request to the development department to look through it in future coming updates of the theme. But for now, you can use “Wigitized Sidebar” WP Bakery element for achieving your needs.

1. Please go to Appearance >> Sidebar and create a new sidebar and named it anything as per your requirements.

2. Now you will find that sidebar into Appearance >> Widgets, so just set widgets into that particular sidebar as per your requirements.

3. Now please go to blocks and create a new block and named it anything as per your requirements.

4. Now use/add/insert the “Wigitized Sidebar” WP Bakery element in the block and you will find an option in the particular element to select the sidebar so just select the particular sidebar that you had created and save changes.

5. Finally, use that particular block slug name, into the shop archive page by editing the shop page, scroll below you will find view options and in view options, you will find Content top option, so just paste the block slug name into it and save changes and finally check your site after removing the browser cache.

Thanks.

hi, i am using clodflare, cloufront and wp super cache here is result https://unsee.cc/e752864c/

hello, i am trying to follow your documentation for example this one:

You can change the product image sizes in Woocommerce > Settings > Products > Display > Product Images on admin sidebar.

product display dont exist in woocommerce any more and the new one look like this: https://imgur.com/a/sTdFzn0

what settings should be here if i want it to look like the demo?

warm regards Birken

Hi,

1. Please follow the entire message for the speeding up your site which I already described above.

2. And yes, In newer version of the WooCommerce: Change Product Image Sizes To change image size: To change this setting now on the front end you have to go to customize>WooCommerce>Product Catalog and you can customize the store display from there.

Please read this doc: https://woocommerce.com/2018/01/whats-new-woocommerce-3-3/

You must need to regenerate the image thumbnails after making the change in size then after that check your site after removing the cache you will not find an issue.

Regenerate Thumbnails After changing the image size, you should regenerate all the thumbnails in Tools > Regen. Thumbnails on admin sidebar.

Explanation Woocommerce provides two image sizes: Main image width and Thumbnail width. Main image width is used on single product pages and thumbnail width is used in the archive(shop) pages.

Thumbnail is not a width of thumbnail images on thumbnail carousel in single product pages.

Otherwise, if you want any extra functionality you have to contact WooCommerce Support or you have to do it by yourself using Customization.

Hope this helps and all clear now.

And we are in the updating process, you will find new documentation of the theme soon as well and if you have any other issue regarding the theme then please contact us through our support system.

Thanks.

Hi,

Please download the latest Theme translation files from below given links and upload it to wp-content/languages/themes and then select your site language to Russian from WP-Dashboard >> Setting >> General and save changes and finally check your site after removing the browser cache.

Thanks.

Hi,

Can you please share your Live site URL with us and the screenshot which button you want to place where.

Thanks.

Hi,

You can use any plugin for this purpose at your wn risk because we have never tested any plugin like this with the theme and as you know the support policy that we do not provide support for the 3rd party plugins. https://wordpress.org/plugins/stop-spammer-registrations-plugin/

OR

Thanks.

Hi,

I have tested the latest Porto 4.7.3 version with latest Woocommerce, but did not find any issue like you reported. I think it is the 3rd party plugin conflict issue. Please deactivate all the 3rd party plugins from your site and activate only theme required plugins then check it, I am sure you will not find any issue.

Please make sure that you are using the latest Porto WP theme released today.

And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

The PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature error is usually displayed by WordPress as a result of one of two things:

1. There’s an issue with the zip file you’re uploading
 2. WordPress doesn’t have enough memory on the web server to unzip and upload the contents of the zip file

It’s possible that the plugin zip file became corrupted when you downloaded it initially. Try downloading it again.

If you still receive the same error then it may mean that there’s not enough storage space on your web server for WordPress to be able to unzip and upload the contents of the file. See whether you receive the same error when trying to upload other files to your site, such as an image, video or other plugin. If so, then storage space is likely the issue and you’d need to either remove some files from your web server (perhaps old database backups or themes which aren’t being used) or contact your web host to increase your storage capacity.

If you’re still experiencing the same issue after trying both of these things then please try to upload the theme via CPanel once hope you will not find an issue if yes then contact us through our support system we will do it for you.

Thanks.

Well capacity and resources is more than good enough in my server. But i got to think about some years ago when i developed plugins and stored the plugins in my server with content compression enabled together with the fact that also my cache plugin used content compression the customers got the same error when they should install my plugins.

And as my server use content compression and i am using wp-rocket with content compression I tried to deactivate wp-rocket and then the installation went OK without any errors.

So it seems like the zipped file get zipped twice. So it now works if cache plugin disabled during install.

Sound’s Really Great! That you have managed to solve your issue by yourself.

Hi,

Actually the Slider on the Home Page of Demo Shop 1 is not the Slider Revolution but it is the Pre-Built Slider coming with the Demo Import, and it made using Porto Carousel and Porto Inter Active WP Bakery Elements, and you can change the Images as per your requirements by editing the Porto Inter Active Banner element inside Porto Carousel element, please see this screenshot: https://pasteboard.co/HKl4LWF.png

Thanks.

Hi,

After activated the parent theme just go to Porto >> Setup Wizard >> Child theme >> Click the button to create and activate the child theme. I am sure you will not find any issue. Otherwise, please send us WP admin login details through our support system so I will check and solve the issue.

Thanks.

I got it working. But I cannot import any demos, “Shop 2 installation is failed! The package could not be unziped.” It downloads the ZIP to porto_tmp_dir/shop2, but then it fails. What folders/files have to be writable for demo import? Thanks.

Hi,

Please enable PHP zip from your server and remove all sorts of restrictions from your server and then try hope you will not find an issue, This issue mostly occurs when your server not able to communicate with our internal server for directly downloading the Demo content, so please do it hope your issue will solve and if not then please contact us through our support system with your site WP Admin and CPanel Login details so we will solve the issue for you on your site.

Thanks.

Hi,

I have tested this option with the latest theme and do not find this issue, If you are facing this issue then please contact us through our support system with your site WP Admin Login details so we will check and solve the issue for you on your site.

Thanks.

Thank. I will look for errors in my system.

Sound’s Great!

Hi,

Please contact us through our support system and provide your product purchase code there so we will reset it for you.

Thanks.

thanks i have just sent a support ticket please take a look have a good day

Hi,

Now please be patience once your ticket will resolved you will get the reply of your ticket until that please be patience.

Thanks for your understanding.

Hi,

Can you please contact us through our support system with your site WP Admin Login details so we will check it for you and provide you the complete solution.

Thanks.

I have already sent the ticket, but there is no reply within 24 hours. In any case, here’s the ticket number, that has all the data. # 36575

Hi,

Sorry for the Inconvenience as we are facing higher than the normal amount of tickets so that is why some delay occur in replying, but I just contacted the Technical Support Team and they told that they have replied your ticket so please check your ticket reply and reply to your accordingly. Please do not write here about the ticket.

Thanks for your understanding.