23251 comments found.
Hello! Please specify where to enable this block http://prntscr.com/lcg81i
Hi,
Actually, Those are not the block but those are single image WP Bakery elements inside Porto Carousel WP Bakery element as showing in this screenshot: https://pasteboard.co/HKWMKfL.png
You can create the same by using the same elements easily on any page as per your requirements.
Thanks.
Hi, I did everything as you wrote http://prntscr.com/lckl42 Does not work as pictured http://prntscr.com/lcg81i Thanks.
maybe there are some settings Porto Carousel
Hi,
If it is not working for you then please contact us through our support system with your site WP Admin Login details so we will check and solve it for you.
Thanks.
Hi
Our purchase code needs resetting and our support has ran out.
Can you help please?
Thanks Mike
Hi,
Sure, Please contact us through our support system with your product purchase code so we will verify and reset it for you.
Thanks.
How do i add “FIND A PRODUCT” dropdown menu from DEMO20 SHOP? “by brand” “select a category” etc
My site: https://shop.mobicare.no/ Porto site: https://www.portotheme.com/wordpress/porto/shop20/
Hi,
Actually, that drop down is coming from the Porto Product Filter By Attribute WP Bakery Element, and when you edit your homepage you will find the particular element just edit it and change or set it as per your requirements hope your issue will solve if not then please contact us through our support system with your site WP Admin Login details so we will solve it for you.
Thanks.
hello when i activate (porto featured product, porto news product) i have more content of the page and I sent a ticket thank you
Hi,
Thanks for contacting us, Please be patience once your ticket will be resolved you will get the reply of your ticket, Our business hours are Monday to Saturday – from 12:00 AM to 08:00 AM EST, and we are experiencing higher than the normal amount of tickets.
Thanks for your understanding.
ok thanks
Most Welcome 
good work. I want to buy the porto theme. 1- Can I use it for jewelry sales? 1- Do you have Turkish language support? 2- How many years do I have the right to use the theme when I buy this theme? Do I need to pay every year? Give detailed information? Thank you.
Hi,
First of all thanks for showing your interest in Porto WordPress.
1. Yes you can use the theme for jewelry Sales as well, Please see our all Live Demo’s here: https://www.portotheme.com/wordpress/porto_landing/
2. Yes, after purchasing the theme, just contact us so we will provide you the Theme Turkish Language translation files then you just have to upload those files into wp-content/languages/themes and your site will be completely translated into the Turkish Language.
3. You can use the theme for Life Time but only on the single site, If you want to use the theme on multiple sites then you have to purchase the different license for the theme for using it on different domains.
No, you do not need to pay every year, and you will download the updated theme version ever for a lifetime
Thanks.
Thanks for the information. I like to use your theme. I am going to sell the jewelry for the product need to have dimension measurements. To give an example you need to have the option like size 6,7,8,9 when choosing a ring receiver.
Hi,
You can easily create the Variable Products by using our Theme, and also with the different Variations like Sizes, Colors etc as per your requirements, Hoe to create Variable Products, you can read it here: https://docs.woocommerce.com/document/variable-product/
Thanks.
hi~ i bought this theme
but when i install it, i’ve got this message
“Parse error: syntax error, unexpected ’.’, expecting ‘)’ in /www/dgrm0.godohosting.com/wp/wp-content/themes/porto/inc/plugins/plugins.php on line 24”
and i cant use it
what happen?
how can i use it?
Hi,
The issue you are facing is because of the PHP version, Your site is using the PHP version below 5.6 which is not compatible with the theme so you have to change the PHP version of your site to minimum 5.6 and also please make sure that your server requirements must meet the latest theme minimum requirements as given in the theme documentation here: http://www.portotheme.com/wordpress/porto/documentation/ And please try to upload the theme via Cpanel again as showing in the Complete Video Installation Guide of WordPress here: https://www.youtube.com/watch?v=U6mqyuDF4GY&feature=youtu.be
Hope you will not find an issue if yes then please contact us through our support system with your site WP and Cpanel Login details so we will solve it for you.
Thanks.
Hi guys,
i installed demo 15 and now i want to change. how can i do that and will i lose any of my text on pages, products settings, image, products, forms settings and so on..
Hi,
If you change or Overrides the Demo it will override the Pages, Products, Images. And you can easily Overrides the Demo on the site by just check yes to Override as showing in the below given screenshot:
You need to reset your WordPress then install a fresh new demo and remember it will remove all of your Content. Please use this plugin for resetting your WordPress: https://wordpress.org/plugins/wordpress-reset/
OR
Just install override previous content when you installing a new demo it will override your previous content. Please see this screenshot for better understanding: https://prnt.sc/i9wm59
Thanks.
sorry for being an idiot, how do change demo with out removing my products pages, category setup and my pages?
you are giving me two options i don understand sorry 
Hi,
Please go to Porto >> Setup Wizard >> Install Demo and Import any Demo as per your requirements and just un-check the Override before Importing the Demo it will Import the Demo for you and will not affect any of your Product, Categories, and Pages.
Hope this is bit more clear now.
Thanks.
oh thx guys that was much easier to understand i will try to do it.
ok just to let you know Override demo un-check never showed up. so installed demo 7 and for example how do i add horizontal filter 2? to a woocommerce category?
Hi,
Please go to Appearance >> Theme Options >> WooCommerce >> Product Archive and select Horizontal Filter 2 from there and save changes and check your site after removing the browser cache.
And if you have any other issue then please contact us through our support system.
Thanks.
Hi! This is making me crazy, I cannot put the widget on each column. On the widget area each one is in the different widget but on the front they look like this: https://snag.gy/onBeYJ.jpg
Hi,
Please go to Appearance >> Theme Options >> Footer >> Footer Type and Turn NO the “Customize Footer Columns” and select Footer type 1 and click on save changes and check your site after removing the browser cache.
Thanks.
Hi, how do I translate this area of login screen into Portuguese from Brazil?
https://uploaddeimagens.com.br/imagens/tela_de_traducao-pngHi,
Actually, the text is Custom Text and coming from WooCommerce >> Setting >> Accounts & Privacy and you can change it easily from there please see this screenshot: https://pasteboard.co/HKNivwi.png
Thanks.
thank you
Most Welcome
Hello, With the update of woocommerce version 3.5.0, we notice a malfunction when updating or adding attributes in a product with variations. The attribute is not modified or added after saving the “attribute” section. More, after saving, there is no more attribute. Could you do a test at home by modifying or adding an attribute in a variable product and then save. We have downgraded to woocommerce version 3.4.7 and everything is working again. We were waiting for your update of the theme for this new version of woocommerce but this did not fix this problem. Thank you for your attention. Regards.
Hello, We continue to look for where this problem may come from. Only one attribute is assigned. It is about colour. In the “attribute” section, this is set to the “color” type.
Okay, the terms and the attribute “color” have been deleted.
The database has been cleaned including transients.
A new attribute “colors” (with “s”) has been created including terms.
The type of the attribute always on “color”.
Result: same malfunctions
By changing the type to “choice”: it works.
It therefore seems that it is the “color” type that is the source of the problem.
That’s on our side. Now we need to take up all the variations of our products
We hope you will notice this same problem to find a solution.
We are back to version 3.4.7 of woocommerce in the meantime.
What a mess all these updates that never end….
Hi,
Sorry to say that dear but we have tested the latest Theme with the latest WooCommerce version and do not find this issue you are talking about, in fact, you can check it on our live Demos site as well the Color attribute works perfectly fine,
1. https://www.portotheme.com/wordpress/porto/shop1/product/porto-centered-vertical-zoom/
2. https://www.portotheme.com/wordpress/porto/shop2/product/silver-porto-headset/
It means the issue is only on your site, and as you said that “By changing the type to “choice”: it works” so it also means that there is only an issue in the Color attribute on your site and it may be because of the setting or server or any third party plugin confliction issue, so please contact us through our support system with your site WP Admin Login and CPanel Login details so we will check it for you and provide you the solution and reason for that but before that I suggest you to must check/test the theme on any other test server with only activated theme required/recommended plugins not any third party plugin on a fresh WP and check hope you will not find this issue.
Thanks.
Hi, Thank you for your attention. The product pages are not proof. Indeed, if you do not make any modifications to a product under administration, everything works. On the other hand, have you tried to modify or add the “color” attribute of an existing product in administration and then save the “attributes” section?
I cloned the site in localhost server to change the environment variables and make sure that the problem did not come from the host.
Then, I disabled all the extensions including those of the theme (All) except for one: woocommerce.
I refreshed my admin and tried again to change the “color” attribute of a product. The problem is still present: the color is not saved.
To make sure, simply add the attribute, then determine a term (a color) and save the “attribute” section. Then expand the menu and check for the presence of the term. Nothing saved!
In order to complete my tests, the htaccess file is basic.
At this point, I’m surprised you didn’t notice anything in administration with woocommerce version 3.5.0. A downgrade to 3.4.7 fixes the problem.
Are these files from Porto to be copied into the child theme? Thank you for your concern.
Hi,
No there is no need to copied the files to the child theme. If you will update the theme and all plugins including Woocommerce plugin then it should work fine. I have tested the latest theme with the latest Woocommerce plugin but did not find any issue, the colors are saving after click the save attributes.
Please update the theme and all plugins then send me the WP admin and FTP login details of your site through our support system, so I will check and debug the site and tell you the solution for this issue.
Thanks.
Hi, I have created a ticket on your support… I just finished all the possible and unimaginable tests until I recreated a totally blank site with the version of your theme 4.7.3 + demo 14 + woocommerce 3.5.0. The problem is persistent. New site, no extension, new host, updated theme, what more can I do?!.....
Hi,
Can you please share your ticket number with us ?? So we will make your ticket as top priority and ask our Technical Support Department to help you on a top priority.
Thanks.
Hi. I want to buy a them and set it up as Porto Shop 1. My question is: Is all the demo content included when installing it? Thank you
Hi,
First of all thanks for showing your interest in Porto WordPress.
Yes, after Installing the theme you can easily Import any Demo content as per your requirements on your site easily as showing in this video: https://www.youtube.com/watch?v=U6mqyuDF4GY&feature=youtu.be
Thanks.
Hello, after the latest updates, the Font Control tab has disappeared from the Theme options and the theme does not recognize the custom font which was previously working. How do we deal with this?
Hi,
I have tested the latest Theme 4.7.3 and finds the Font Control Option in Theme Options is there and works perfectly fine, Can you please make sure that you are using the latest version of the theme.
Thanks.
We’re using the Child theme you were providing and the latest version of Porto
Hi,
Then please contact us through our support system with your site WP Admin and CPanel Login details so we will check and solve the issue for you on our site.
Thanks.
Hi – How can I display the rating of a product, below an image thumbnail on category, search pages etc?
Hi,
Yes it is possible you can anable star rating from Woocomerce >> Settings >> Product >> General and uncheck product rating. Please see this screenshot: https://prnt.sc/g9x60g hope your issue will solve.
Thanks.
Hi, sorry I mean like this: http://www.clipular.com/posts/5186722548416512?k=OoI6jM-kAF6lPhsYxhKOtEtSapQ
Hi,
Please go to Appearance >> Theme Options >> WooCommerce >> Product Archives, and select type 2 for Category Type and save changes.
Thanks.
Hi – That’s not doing what I want…. I want to show review stars below…
Hi,
Sorry to say that this is not possible with the help of Theme Options as there is no option in the theme for that so this is only possible with the help of customization and we only provide our dedicated support for the Theme Options related issues, not for customization this is beyond our limitations, Hope you can understand our limitations.
Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team at nicework125@gmail.com
Thanks.
Filter Issues Infinite Scroll time.
Link :- https://cherryblossom.fashion/product-category/boutique-wear/dresses/?min_price=2626&max_price=18000
Contact me :- rinku@resolutesolutions.in
Hi,
Just checked your providing URL site and finds that you are using 4.4.5 version of the theme which is not Compatible with the latest version of the WooCommerce and WordPress and WP Bakery as well so you have to update your theme to the latest version 4.7.3 and also the theme required/recommended plugins as well and then check your site after removing the server, site and browser cache hope your issue will solve.
Thanks.
How can I disable the subscription pop up that appears on the home page?
Hi,
Please edit your homepage and scroll below to the bottom you will find Porto Modal Box element like showing in this screenshot: https://pasteboard.co/HAmqYgB.png so that modal box is generated using that Modal Box Element and the styling and Background image is being set for it via Custom CSS you will find in the Theme Options >> Skin >> Custom CSS as showing in this screenshot: https://pasteboard.co/HAmsBWL.png & https://pasteboard.co/HAmt6lU.png
Thanks.
hi~ i bought this theme already!
i have a question
can i use this theme to make two or three website?
Hi,
All ThemeForest products allows One license for each domain on which you will install the theme (sub-domains or multisite installation does not matter though).
So regardless of number of clients, license works with number of domains. So if you are building 10 websites, you need to purchase 10 regular licenses for that etc… These are license usage policy of ThemeForest (and we have no control on this), you may wish to confirm from Themeforest here:
https://help.market.envato.com/hc/en-us/requests/newThere is no unlimited usage license.
Thanks.
Class *ads (like .home-ads) gets removed by browser Adblock plugin. Should be named differently.
Hi,
Home ads is the simple Custom CSS class and you can remove/rename it by going into Blocks >> finds the Home Ads Blocks and edit it and change/rename it as per your requirements.
Thanks.
Yes, thanks, I’m aware. But this class also has properties. I just wanted to let you know, using class “ads” is not a good idea. Other than that tiny thing, best theme I’ve seen.
Hi,
Thanks for letting us know, I am forwarding your suggestion as a feature request to the development department and they will look through it in future coming updates of the theme.
Thanks.
[SELF-SOLVE]
Hi,
I’m trying to add custom font via the Font Control panel, but its a first for me and I wonder what type of files work. All I have are TTF and OTF files and it prevent me to upload theme because of security issues!
Thanks!
Nevermind – I found the issue on this forum, but it would be nice to add what type of files you can upload like ZIP in your documentation.
Sound’s Really Great!
And our development department is working on the Theme Documentation update so soon you will find a newly updated Theme Documentation as well.
Thanks.
Hello, How do I add new widget in a new position? For instance, I want to put a widget in content inner top arrea – but there is not option like that for the moment. I can only send widgets to left and right sidebars as well as to the bottom. But I want it above archive view of my woo products, so how to add a new widget there? Thank you
Hi,
Sorry to say that but till now there is no option in the theme for adding/inserting the Widget into the Header or Footer, but I am forwarding your suggestion as a feature request to the development department to look through it in future coming updates of the theme. But for now, you can use “Wigitized Sidebar” WP Bakery element for achieving your needs.
1. Please go to Appearance >> Sidebar and create a new sidebar and named it anything as per your requirements.
2. Now you will find that sidebar into Appearance >> Widgets, so just set widgets into that particular sidebar as per your requirements.
3. Now please go to blocks and create a new block and named it anything as per your requirements.
4. Now use/add/insert the “Wigitized Sidebar” WP Bakery element in the block and you will find an option in the particular element to select the sidebar so just select the particular sidebar that you had created and save changes.
5. Finally, use that particular block slug name, into the shop archive page by editing the shop page, scroll below you will find view options and in view options, you will find Content top option, so just paste the block slug name into it and save changes and finally check your site after removing the browser cache.
Thanks.
Good morning guys,
has anyone updated to woocommerce 3.5.0 yet?
hi guys,
in your documentation you recommend this “Better Wordpress Minify” is not been updated for last 3 years do you still recommend it?
also you say: Please add the following code in Accepted Filenames & Rejected URIs if you are using YITH Woocommerce Wishlist plugin.
but in the documentation is not possible to see the code?
Hi,
1. Please update your theme to the latest version 4.7.3 and then update the WooCommerce to the latest version as well 3.5.0 you, you will not find an issue.
2. Regarding Site Speed: This is quite normal for all WordPress Websites. It is not the Theme-specific, but how Wordpress works. All Wordpress sites need to be optimized once launched.
You will need to optimize certain aspects of the Website in order to optimize the page load speeds.
You can use the GTmetrix page and follow the Recommendations they show you on your Results page. https://gtmetrix.com/reports/zenwallarts.com/c3P4QuxF
And Pingdom: https://tools.pingdom.com/#!/cJBIIC/https://zenwallarts.com/
For minify CSS, JS, HTML, the Theme has this feature: Porto >> Speed Optimization Wizard
If this still doesn’t help, then you can use a Caching Plugin like W3 Cache plugin. And you can use a CDN Service, Free or Paid ones, like Cloudflare, or MaXCDN, or Stackpath.
As a last resort, you can use a CDN Service.
There’s Free one: https://www.cloudflare.com/Or Paid ones (generally costs less than $5 a month): https://www.stackpath.com/services/content-delivery-network-cdn/
https://bunnycdn.com/
Hope this helps.
3. Actually, that was for WP Super Cache plugin and you can read about it here: http://support.jawtemplates.com/goodstore/web/?p=491
Thanks.
hi, i am using clodflare, cloufront and wp super cache here is result https://unsee.cc/e752864c/
hello, i am trying to follow your documentation for example this one:
You can change the product image sizes in Woocommerce > Settings > Products > Display > Product Images on admin sidebar.
product display dont exist in woocommerce any more and the new one look like this: https://imgur.com/a/sTdFzn0
what settings should be here if i want it to look like the demo?
warm regards Birken
Hi,
1. Please follow the entire message for the speeding up your site which I already described above.
2. And yes, In newer version of the WooCommerce: Change Product Image Sizes To change image size: To change this setting now on the front end you have to go to customize>WooCommerce>Product Catalog and you can customize the store display from there.
Please read this doc: https://woocommerce.com/2018/01/whats-new-woocommerce-3-3/
You must need to regenerate the image thumbnails after making the change in size then after that check your site after removing the cache you will not find an issue.
Regenerate Thumbnails After changing the image size, you should regenerate all the thumbnails in Tools > Regen. Thumbnails on admin sidebar.
Explanation Woocommerce provides two image sizes: Main image width and Thumbnail width. Main image width is used on single product pages and thumbnail width is used in the archive(shop) pages.
Thumbnail is not a width of thumbnail images on thumbnail carousel in single product pages.
Otherwise, if you want any extra functionality you have to contact WooCommerce Support or you have to do it by yourself using Customization.
Hope this helps and all clear now.
And we are in the updating process, you will find new documentation of the theme soon as well and if you have any other issue regarding the theme then please contact us through our support system.
Thanks.
