23241 comments found.
Hi, I need to remove the license from the site tucompra.cl since I moved from hosting and I would like it to remain blank since I still do not choose the hosting. I am currently working on the PORTO theme by buying in themeforest PLEASE
Hi,
Please contact us through our support system with your product purchase code so we will verify and reset the purchase code for you.
Thanks.
Hi I have a problem, when I try to enter the purchase code into the registration sheet, this message appears: Invalid code, or corresponding Envato account does not have Porto purchased. I purchased the theme. Let me know why I cannot register the code. Thanks.
Hi,
Please enable curl extension form server this will fix your issue. This extension is required for the registration process.
Or
The issue mostly occurs when the server has any kind of restriction and do not allow to communicate your server with our internal server for activation, so please ask your hosting provider to remove all sorts/kinds of restrictions from your account and deactivate the firewalls for some time until you activate the theme. Otherwise try/test the theme on any other server hope you will not find this issue.
Also can you please consider to extend your support? It’s already expired from August 2017.
Thanks for your understanding.
please it their a blog theme included
Hi,
Yes, Please check our all Live Pre-Built Demos here: https://www.portotheme.com/wordpress/porto_landing/
And you can easily Import any one from it on your site by following the steps showing in the Complete Video Installation Guide of Porto WordPress here: https://www.youtube.com/watch?v=U6mqyuDF4GY&feature=youtu.be
Thanks.
Hey. I ran into a problem on my website with “Porto”. When in the mobile version of the site I click on any image that should be opened through lightbox, I see a pop-up window that is even smaller than the original image. When the popup window I press the button to enlarge full screen, the picture slides away and goes outside of the screen of the phone. How to deal with this? How to make when you click on the pictures on mobile devices pop-up window opened by the size of the phone screen?
Hi,
Can you please share the URL of that page so I will check and give you the solution. Or if you do not mind, please create the ticket on the support system with site login details so I will check and solve the issue.
Please make sure that you are using the latest Porto 4.7.3 version and all updated plugins. Also, check the site with theme default plugins.
Thanks.
Thanks. I’ll check and create a ticket later.
Hi,
We are always here to help you.
Thanks.
Please consider and add-in mobile specific layout features on your next update. Example Revo theme. Not only responsive, but has the floating bottom “cart, account, checkout” menu bar.
Hi,
Thanks for sharing the suggestion/feature request with us, I am forwarding this to our development department for considering to add it in the theme, but I am not giving you the guarantee for that because please note that a theme cannot satisfy all requirements as it may occur theme heaviness. Sometimes it may require your own customization. So if the development department finds it fit with the theme environment then surely they will look through it.
Thanks for your understanding.
Hello dear support
I want to translate website to russian, I have seen you have translated files, Can you provide me too? Also please guide where to add that files
Thanks
dear support never mind, I have found files from the forum.
After translation search placeholder shows “Поиск & hellip;” Can you just help me to remove word in search box “Поиск & hellip;” to “Поиск” .
Hi,
Sound’s Great!
And for changing any word translation as per your requirements, just edit the po file and change the word translation as per your requirements and save it and then generate the mo file from that po file and upload/replace both files at the same place and check your site after removing the browser cache, it will work or you and please use po edit software for editing the po file and generating the mo file from that po file.
If you are unable to do that then please contact us through our support system with your site WP Admin and Cpanel or FTP Login details so we will solve the issue for you.
Thanks.
We want to update / change the old Porto-Theme from Spyropress to your Porto-Theme. Is this possible without getting in trouble and / or what do we have to keep an eye on? Thnx.
Hi,
First of all thanks for showing your interest in Porto WordPress.
Sorry to say that but you can not change or move the content from old Porto from Spyropress to new Porto from P-Themes, both are different from each other, so if you want to use Porto Theme from P-Themes then you have to purchase it and use it on a fresh new Domain.
Thanks.
Hello, I bought porto a few years ago and installed and liked it. I installed it for a friend and now he changed website name and domain. Their old domain was www.airmaxpower.com (now inactive) and now they want me to carry all the content to www.aquavizyonenerji.com. When I try to install it (or import demo content etc.) I get the message it was registered for www.airmaxpower.com I will be happy if you can unregister my puchase key for www.airmaxpower.com and register for www.aquavizyonenerji.com I can send my purchase info as PM. All the best,
Hi,
Please contact us through our support system with your product purchase code, so we will verify and reset it for you.
Thanks.
Many thanks, they helped me and solved the issue very fast. Excellent support. This is the meaning of support 
Glad to hear that you are satisfied.
Btw, can you please consider to extend your support? It’s already expired 2 years and 6 months ago.
Hello, I want to translate the content of Member, which document do I need to translate?
Is it porto-functionality.pot? Or porto.pot? My 2 documents have been translated, but they haven’t changed.
Hi,
Yes, you have to translate both porto-functionality andporto.pot file. Please use the POEdit software https://poedit.net/ and translate both of them then upload the porto.po and porto.mo file inside the wp-content/languages/themes folder and porto-functionality.po and .mo file into the wp-content/languages/plugins folder.
If you are not able to do that then please send me the WP admin and FTP login details through our support system so I will do it for you.
Thanks.
we have a problem with the demo19, when you put the menu for mobile the secondary menu does not appear, only the one that we put as siderbar appears, I have correctly placed all the menus but the secondary does not work in the menu
se repite el menu principal cuando lo colocamos en el siderbar en el movil y nunca aparece el menu secundario a menos que lo coloquemos en el siderbar, ahi esta el conflicto
se repite el menu principal cuando lo colocamos en el siderbar en el movil y nunca aparece el menu secundario a menos que lo coloquemos en el siderbar, ahi esta el conflicto
the main menu is repeated when we place it in the siderbar in the mobile and the secondary menu never appears unless we place it in the siderbar, there is the conflict
Hi,
I think it is the setting issue on your site nothing else, so please contact us through our support system with your site WP Admin Login details so we will check and solve the issue for you on your site.
Thanks.
Hello! Please specify where to enable this block http://prntscr.com/lcg81i
Hi,
Actually, Those are not the block but those are single image WP Bakery elements inside Porto Carousel WP Bakery element as showing in this screenshot: https://pasteboard.co/HKWMKfL.png
You can create the same by using the same elements easily on any page as per your requirements.
Thanks.
Hi, I did everything as you wrote http://prntscr.com/lckl42 Does not work as pictured http://prntscr.com/lcg81i Thanks.
maybe there are some settings Porto Carousel
Hi,
If it is not working for you then please contact us through our support system with your site WP Admin Login details so we will check and solve it for you.
Thanks.
Hi
Our purchase code needs resetting and our support has ran out.
Can you help please?
Thanks Mike
Hi,
Sure, Please contact us through our support system with your product purchase code so we will verify and reset it for you.
Thanks.
How do i add “FIND A PRODUCT” dropdown menu from DEMO20 SHOP? “by brand” “select a category” etc
My site: https://shop.mobicare.no/ Porto site: https://www.portotheme.com/wordpress/porto/shop20/
Hi,
Actually, that drop down is coming from the Porto Product Filter By Attribute WP Bakery Element, and when you edit your homepage you will find the particular element just edit it and change or set it as per your requirements hope your issue will solve if not then please contact us through our support system with your site WP Admin Login details so we will solve it for you.
Thanks.
hello when i activate (porto featured product, porto news product) i have more content of the page and I sent a ticket thank you
Hi,
Thanks for contacting us, Please be patience once your ticket will be resolved you will get the reply of your ticket, Our business hours are Monday to Saturday – from 12:00 AM to 08:00 AM EST, and we are experiencing higher than the normal amount of tickets.
Thanks for your understanding.
ok thanks
Most Welcome
good work. I want to buy the porto theme. 1- Can I use it for jewelry sales? 1- Do you have Turkish language support? 2- How many years do I have the right to use the theme when I buy this theme? Do I need to pay every year? Give detailed information? Thank you.
Hi,
First of all thanks for showing your interest in Porto WordPress.
1. Yes you can use the theme for jewelry Sales as well, Please see our all Live Demo’s here: https://www.portotheme.com/wordpress/porto_landing/
2. Yes, after purchasing the theme, just contact us so we will provide you the Theme Turkish Language translation files then you just have to upload those files into wp-content/languages/themes and your site will be completely translated into the Turkish Language.
3. You can use the theme for Life Time but only on the single site, If you want to use the theme on multiple sites then you have to purchase the different license for the theme for using it on different domains.
No, you do not need to pay every year, and you will download the updated theme version ever for a lifetime
Thanks.
Thanks for the information. I like to use your theme. I am going to sell the jewelry for the product need to have dimension measurements. To give an example you need to have the option like size 6,7,8,9 when choosing a ring receiver.
Hi,
You can easily create the Variable Products by using our Theme, and also with the different Variations like Sizes, Colors etc as per your requirements, Hoe to create Variable Products, you can read it here: https://docs.woocommerce.com/document/variable-product/
Thanks.
hi~ i bought this theme
but when i install it, i’ve got this message
“Parse error: syntax error, unexpected ’.’, expecting ‘)’ in /www/dgrm0.godohosting.com/wp/wp-content/themes/porto/inc/plugins/plugins.php on line 24”
and i cant use it
what happen?
how can i use it?
Hi,
The issue you are facing is because of the PHP version, Your site is using the PHP version below 5.6 which is not compatible with the theme so you have to change the PHP version of your site to minimum 5.6 and also please make sure that your server requirements must meet the latest theme minimum requirements as given in the theme documentation here: http://www.portotheme.com/wordpress/porto/documentation/ And please try to upload the theme via Cpanel again as showing in the Complete Video Installation Guide of WordPress here: https://www.youtube.com/watch?v=U6mqyuDF4GY&feature=youtu.be
Hope you will not find an issue if yes then please contact us through our support system with your site WP and Cpanel Login details so we will solve it for you.
Thanks.
Hi guys,
i installed demo 15 and now i want to change. how can i do that and will i lose any of my text on pages, products settings, image, products, forms settings and so on..
Hi,
If you change or Overrides the Demo it will override the Pages, Products, Images. And you can easily Overrides the Demo on the site by just check yes to Override as showing in the below given screenshot:
You need to reset your WordPress then install a fresh new demo and remember it will remove all of your Content. Please use this plugin for resetting your WordPress: https://wordpress.org/plugins/wordpress-reset/
OR
Just install override previous content when you installing a new demo it will override your previous content. Please see this screenshot for better understanding: https://prnt.sc/i9wm59
Thanks.
sorry for being an idiot, how do change demo with out removing my products pages, category setup and my pages?
you are giving me two options i don understand sorry 
Hi,
Please go to Porto >> Setup Wizard >> Install Demo and Import any Demo as per your requirements and just un-check the Override before Importing the Demo it will Import the Demo for you and will not affect any of your Product, Categories, and Pages.
Hope this is bit more clear now.
Thanks.
oh thx guys that was much easier to understand i will try to do it.
ok just to let you know Override demo un-check never showed up. so installed demo 7 and for example how do i add horizontal filter 2? to a woocommerce category?
Hi,
Please go to Appearance >> Theme Options >> WooCommerce >> Product Archive and select Horizontal Filter 2 from there and save changes and check your site after removing the browser cache.
And if you have any other issue then please contact us through our support system.
Thanks.
Hi! This is making me crazy, I cannot put the widget on each column. On the widget area each one is in the different widget but on the front they look like this: https://snag.gy/onBeYJ.jpg
Hi,
Please go to Appearance >> Theme Options >> Footer >> Footer Type and Turn NO the “Customize Footer Columns” and select Footer type 1 and click on save changes and check your site after removing the browser cache.
Thanks.
Hi, how do I translate this area of login screen into Portuguese from Brazil?
https://uploaddeimagens.com.br/imagens/tela_de_traducao-pngHi,
Actually, the text is Custom Text and coming from WooCommerce >> Setting >> Accounts & Privacy and you can change it easily from there please see this screenshot: https://pasteboard.co/HKNivwi.png
Thanks.
thank you
Most Welcome
Hello, With the update of woocommerce version 3.5.0, we notice a malfunction when updating or adding attributes in a product with variations. The attribute is not modified or added after saving the “attribute” section. More, after saving, there is no more attribute. Could you do a test at home by modifying or adding an attribute in a variable product and then save. We have downgraded to woocommerce version 3.4.7 and everything is working again. We were waiting for your update of the theme for this new version of woocommerce but this did not fix this problem. Thank you for your attention. Regards.
Hello, We continue to look for where this problem may come from. Only one attribute is assigned. It is about colour. In the “attribute” section, this is set to the “color” type.
Okay, the terms and the attribute “color” have been deleted.
The database has been cleaned including transients.
A new attribute “colors” (with “s”) has been created including terms.
The type of the attribute always on “color”.
Result: same malfunctions
By changing the type to “choice”: it works.
It therefore seems that it is the “color” type that is the source of the problem.
That’s on our side. Now we need to take up all the variations of our products
We hope you will notice this same problem to find a solution.
We are back to version 3.4.7 of woocommerce in the meantime.
What a mess all these updates that never end….
Hi,
Sorry to say that dear but we have tested the latest Theme with the latest WooCommerce version and do not find this issue you are talking about, in fact, you can check it on our live Demos site as well the Color attribute works perfectly fine,
1. https://www.portotheme.com/wordpress/porto/shop1/product/porto-centered-vertical-zoom/
2. https://www.portotheme.com/wordpress/porto/shop2/product/silver-porto-headset/
It means the issue is only on your site, and as you said that “By changing the type to “choice”: it works” so it also means that there is only an issue in the Color attribute on your site and it may be because of the setting or server or any third party plugin confliction issue, so please contact us through our support system with your site WP Admin Login and CPanel Login details so we will check it for you and provide you the solution and reason for that but before that I suggest you to must check/test the theme on any other test server with only activated theme required/recommended plugins not any third party plugin on a fresh WP and check hope you will not find this issue.
Thanks.
Hi, Thank you for your attention. The product pages are not proof. Indeed, if you do not make any modifications to a product under administration, everything works. On the other hand, have you tried to modify or add the “color” attribute of an existing product in administration and then save the “attributes” section?
I cloned the site in localhost server to change the environment variables and make sure that the problem did not come from the host.
Then, I disabled all the extensions including those of the theme (All) except for one: woocommerce.
I refreshed my admin and tried again to change the “color” attribute of a product. The problem is still present: the color is not saved.
To make sure, simply add the attribute, then determine a term (a color) and save the “attribute” section. Then expand the menu and check for the presence of the term. Nothing saved!
In order to complete my tests, the htaccess file is basic.
At this point, I’m surprised you didn’t notice anything in administration with woocommerce version 3.5.0. A downgrade to 3.4.7 fixes the problem.
Are these files from Porto to be copied into the child theme? Thank you for your concern.
Hi,
No there is no need to copied the files to the child theme. If you will update the theme and all plugins including Woocommerce plugin then it should work fine. I have tested the latest theme with the latest Woocommerce plugin but did not find any issue, the colors are saving after click the save attributes.
Please update the theme and all plugins then send me the WP admin and FTP login details of your site through our support system, so I will check and debug the site and tell you the solution for this issue.
Thanks.
Hi, I have created a ticket on your support… I just finished all the possible and unimaginable tests until I recreated a totally blank site with the version of your theme 4.7.3 + demo 14 + woocommerce 3.5.0. The problem is persistent. New site, no extension, new host, updated theme, what more can I do?!.....
Hi,
Can you please share your ticket number with us ?? So we will make your ticket as top priority and ask our Technical Support Department to help you on a top priority.
Thanks.
