1463 comments found.
Where can I download upgrade and how to install it ?
Dear sir,
When our theme releases update, you will get the mail notification to download the new package.
Thanks!
I have some issue with localization. I’ve created a ticket more than 24 hours ago, but I have had no answer yet. A great theme, but not a great support
Dear sir,
Please note that our support system is off for weekend. Anyway, please give us your ticket number to check!
Thanks!
sorry, I was a little confused with your working hours
Dear sir,
Dont worry! if you have already created ticket. Our team always follows you.
Thanks!
Hello, Magento 2.3 just released – any update soon?
Dear sir,
When Magento 2.3 is official released, we will update right then.
Thanks!
they released Magento 2.3 on November 28 2018
Dear sir,
This theme will be updated soon.
Thanks!
Hello, this theme compatible with 2.2.6 versions?
Dear sir,
Thank you so much for being interested in our theme. Our Market Magento Theme is perfectly compatible with magento 2.2.6. Now you can use and build your own website.
Best Regards!
Hello Magentech, Please reply of my Ticket No. MTT-THEMEFOREST-J2C99XTVI9
Dear sir,
Sorry for late reply. We may miss your ticket because your support was expired. Please extend your support to get help from our technical team: http://bit.ly/extend-support
Thanks!
Hello, we have updated you regarding the support extension at our Ticket No. MTT-THEMEFOREST-J2C99XTVI9. So please reply us as soon as possible.
Dear sir,
We have already replied your ticket. Please check and extend your support!
Thanks!
Hello, we have extended the support for the Ticket No. MTT-THEMEFOREST-J2C99XTVI9. Please check there.
Dear sir,
We got it. We will check your ticket soon.
Thanks!
Ok, Thank you. please reply the recent messages as well.
Dear sir,
We got your order. We will respond you soon.
Thanks!
Hello again,
Also wanted to ask how I can change the background color of the menu?
Dear sir,
For any technical issues and queries, please contact our support system: https://www.magentech.com/support/tickets . Our team will help you any thing.
Thanks!
Hello, I’ve send a message through the tickets system a while back and haven’t gotten a response. Can you tell me here how I can change the background color of the menu?
Dear sir,
Please note that our responding time is within 24 hours excepting for weekend. So you need to wait for a while. Anyway, could you please give us your ticket number to check?
Thanks!
It’s been a week since I left my ticket, well more than 24 hours. I don’t have my ticket number as I didn’t get a confirmation email. That is why I asked again here!
Dear sir,
Could you please give us your private mail so that we can check your ticket status?
Thanks!
Dear sir,
We checked your mail in our system and there’s no account created based on the mail you gave. Please try again! https://www.magentech.com/support/tickets
Thanks!
You can clearly see that I’ve purchased this domain and I have support here. I’m not sure why you can’t just answer my question here.
I have multiple email addresses so I’m not sure which one I used. You should have a better system of tracking these tickets rather than ignoring my requests. So once again, I’m going to ask you to respond to my question here rather than the support forum as it’s been over a week on there.
Dear sir,
No forum at all. There’s only one way to contact with our developers is via ticket system. You should try with only mail which you used to create the ticket on our support system. Our developer will respond you there. After done, please let us know your ticket number or private mail to check!
Thanks!
I created another account just now and I didn’t get the verification email for the same email I gave here. Your online system/portal is quite messed up and has a lot of flaws so I can’t keep going back and forth when I’ve paid $99 for this damn theme. My question is SIMPLE. So if I’m not going to get my confirmation email, can you PLEASE answer my question here?!?
Hi,
We just sent you a mail confirmation. Please check your mail!
Thanks!
Hello,
How can I update the theme?
Dear sir,
There are many ways to update the theme. It is pity that updating theme is not included in support right. You can request CW or do it by yourself.
Thanks!
I purchased this theme after confirming here if this theme is compatible with 2.2.6 or not. Author said yes. Nothing is displayed correctly when installed. error says two css files are missing. Its two days since i opened the ticket and there is not reply or status update. I have already provided all the required login details for my store. Please provide the updated setup zip or missing css files.
Dear sir,
For any technical issue, please create the ticket via this submission link to get support from our developers: https://www.magentech.com/support/tickets .
Remember that our responding time is within 24 hours excepting for weekends. To save time of support, please send all exact FTP and website information via ticket for developers to check!
Thank you so much!
Dear Author,
I did all the things but your support is not good at all. If you have really sold the displayed number of themes, how come a basic error left. Missing files. I trusted your support and provided all the required logins of live site and in reply your support gave me few command lines to execute. I am not a technical person. I took help of another person to execute the commands. Mainly compilation and deployment of static content. And I am still getting the same error. I doubt with this support speed, I am able to deliver it or not.
Thanks, Niraj
Dear sir,
We are sorry for any inconvenience. We reminded our support team of your case. Don’t worry and please keep calm. Our team will help you.
Thanks!
hi, your setup guide mentions Magentech Extensions like “SM Recently Viewed” and “SM Social Login” . But they are missing in the theme package so in my dashboard. what to do?
Dear sir,
Due to copyright, we can not public these extensions. Please create the ticket via this submission link to get support from our developers: https://www.magentech.com/support/tickets . Our support team will help you this case.
Thank you so much!
i have been working for days to solve the problems with the theme setup and configuration . please check my My Ticket [MTT-THEMEFOREST-LDHGS0010C]
Dear sir,
We have already replied your ticket. Please update!
Thanks!
thank you
This theme comfort for cedcommerce marketplace module?
Dear sir,
Thank you so much for using our theme. Our theme works well with some types of marketplace extension from some different providers. Could you please tell us which modules you would like to mention here?
Thanks!
hello,..today i submitted a ticket through the link provided in the attached index.html file in the guide folder of my purchased theme files. but when i try to view my ticket by signing in to www.magentech.com it says “Login denied! Your account has either been blocked or you have not activated it yet. Did you not get an activation e-mail and follow the validation link?” . but i don’t receive any activation e-mail before? please help
Dear sir,
Please give us your private mail to check first!
Thanks!
Dear sir,
We just sent you a mail confirmation. Please check!
Thanks!
Sir, I got the confirmation. What is next? . Why I’m not able to login to Support System of magentech.com to view my submitted ticket ?
Please let me login to the magentech.com
Dear sir,
Please check your mail!
Thanks!
Got it. Thanks
This is my ticket. MTT-THEMEFOREST-70X721HZTI. Can I expect any solution to the problem today?
Dear sir,
Our responding time is within 24 hours excepting for weekend. So you need to wait for a while because there are also many customers waiting for their turn. However, we will request our team to priority check this ticket for you now.
Thank you so much!
thanks. my ticket is now assigned by your service personal.
Dear sir,
Your happiness is our motivation 
Thanks!
i have some issues on using header style 2 in home style 1- please review my ticket. MTT-THEMEFOREST-70X721HZTI
My Tickets [MTT-THEMEFOREST-LDHGS0010C]
Dear sir,
We see that your ticket was closed. Please create the new ticket for new problem.
Thanks!
Dear sir,
Your ticket was received and sent to technical department for priority. Our team will respond you soon.
Thank you!
Hello, can the theme support Catalog only mode?
Dear sir,
Thank you so much for being interested in our theme.It is pity that our theme does not have module only support for Catalog. The catalog will be controlled as default theme works.
Best Regards!
not able to register to magentech support.. mevichu@gmail.com is my email id. Inhave few bug fux requets
Dear sir,
We got your ticket and already replied you. Please confirm whether you got our answer or not!
Thanks!
Hello.. I am not able to login to the support portal. The forgot password feature is not sending me any reset links to login and see. Can somebody please help?? email – mevichu@gmail.com
Dear sir,
We just sent you a mail. Please check!
Thanks!
How to translate 0 item in header to another language? 0 item,0 pos.,module,Magento_LayeredNavigation 0 item,0 pos.,module,Magento_Checkout don’t help
Hi sir,
For any technical issue, please create the ticket via this submission link to get support from our developers: https://www.magentech.com/support/tickets .
Remember that our responding time is within 24 hours excepting for weekends. To save time of support, please send all exact FTP and website information via ticket for developers to check!
Thank you so much!
I need some help to fix the bugs on this theme.. trying to create a support request, not able to create a issue or reset my login password,.. Appreciate a quick response! Vivek
Dear sir,
Could you please give us your private mail to check!
Thanks!
what is the email address?
Dear sir,
You can give us your private mail which you used to submit ticket on our support system so that we can configure your login account.
Thanks!
Pre purchase questions: (for both desktop and mobile specific theme)
is this theme, compatible with landofcoder Marketplace Extension ? Is this theme compatible with 3rd party social login, such as landofcoder Social login ? can your mobile specific theme layout can be modify ?
thanks
Dear sir,
Thank you so much for being interested in our theme. Here is our response for your question:
- Our theme is compatible with Marketplace Extension from some providers such as VNecoms, Webkul.. However, Module from Landofcoder has been not tested in our theme yet, so we can not conclude for you. If possible, you can give us package of this module so that we will test first and tell you result later.
- About Social Login, we have our own module, so if you want, we will install for you for FREE. If you still want to use module from landofcoder, the same action will be taken as above.
- You can modify mobile specific layout because this is different layout from others
Thanks!
ok, could send me private message so i can give you link to get that extension? ... is there still discounted price that i can get from buying theme?
Dear sir,
It is pity that our promotion ended yesterday. So you can not get discount. Please send us package via this mail: phuongptt@ytcvn.com
Thanks!
I had sent you an email, please kindly give your feedback ASAP.. thanks ..
Dear sir,
We have not received any mail from you yet. Please check again!
Thanks!
i had resend it again ..please check email from ac_pardi@xxxxxxxx.com
Dear sir,
We really do not get any mail from this mail address. You can try on another mail: chungnd@ytcvn.com
Thanks!
resend .. attachment is around 12mb hope it is ok with your mail system ..
Dear sir,
We still dont get any mail from you. Please come to this link https://themeforest.net/user/magentech and send us private message http://prntscr.com/ldgssb . We will know you and contact.
Thanks!
ok, done that ..
Dear sir,
We get your mail and replied. Please check your mail.
Thanks!
i had replied you, please let me know if you received that.
Dear sir,
We are sorry that we do not get any mail from you now.
Thanks!
send you from my another email su*@gmail.com
and send you with g drive ..
Dear sir,
We got your package. We will test and announce you the result soon.
Thanks!
hi, Could you give me estimation when the result is ?
Dear sir,
We just send the package to our dev team. When having any news, we will tell you.
Thanks!
Hi, how to update the themes version? do i need to run additional command or just override the file & folder? thanks
Dear sir,
It is pity that upgrading theme is not included in price. So you can search online documentation and request help when having any issues.
You can refer this link https://www.magentech.com/case-studies/item/780-how-to-upgrade-magento-2-to-the-latest-version-command-line-upgrade
Thanks!
Hello,
Please check this ticket [MTT-THEMEFOREST-43F49J2M26] Product Not Seeing i need urgent fix it because our site is LIVE i am tried
Thanks
Dear sir,
Our support team got your ticket. Please follow your ticket!
Thanks!
I spend $60 to extend my support for this theme, i open ticket from your main website, and i havent gotten any repond yet, please attend my problem $60 is not cheap. My ticket no i MTT-0000011752
Dear sir,
We received your ticket. Please wait, our developers will respond you soon.
Remember that our responding time is within 24 hours excepting for weekends. If there is more than 24 hours, please let us know!
Thanks!
Allright, noted, will wait.
