23243 comments found.
Pre-sales question:
Hello.
Is there a product comparison module in this theme?
Many thanks
Hi,
First of all thanks for showing your interest in Porto WordPress.
And sorry to say that but as you know that our theme is purely based on Woocommerce and WooCommerce by default has not provided the functionality of product comparison. So you have to use any third party plugin for that.
Thanks.
Hi P-themes,
My issue is about the PRODUCT CATEGORY IMAGE . When added some small image, it’s enlarged by itself ! as shown>> https://prnt.sc/lgtuw2
Need your advice
Hi,
Can you please contact us through our support system with your site WP Admin Login details so we will check and solve the issue for you on your site.
Thanks.
Hi,
I want restart my Item Purchase Code. Where I send email ?
Thanks
Hi,
Please contact us through our support system by clicking on the Support button given below and provide there your product purchase code so our experts will reset it for you.
Thanks.
Hello
Picture quality problem ! Download demo shop theme..replace main photo “porto interactive banner” with high quality photo, but the photo looks bad and with low quality after i upload..
anyone know the problem ?
http://tecphone.pt/Thanks in advance. ALex
Hi,
Please edit your homepage and scroll below you will find Custom CSS option and in it a Custom CSS and below it you will find JavaScript option and you will find JavaScript in it so just remove the Custom CSS and Custom JavaScript and save changes and check your site after removing the browser cache.
And also Could you please purchase support extension to get further support? Your 6 months of support period is expired from 14/06/2016. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi Thank you but did not work.. In homepage>Skin options there is Custom CSS and JavaScript but there is no code to remove..
image is for Porto interactive banner,, i have in homepage>top right corner CSS options, with this code (page settings)
.home-slider .vc_column_container { padding-left: 0; padding-right: 0; } .fullscreen-carousel, .fullscreen-carousel .owl-item .porto-ibanner { max-height: 800px !important; }
.porto-ibanner { margin-bottom: 0; } .fullscreen-carousel .porto-ibanner .porto-ibanner-desc { color: #fff; cursor: default; padding: 0; display: -webkit-flex; display: -ms-flexbox; display: flex; -webkit-align-items: center; -ms-align-items: center; align-items: center; -ms-flex-align: center; } .fullscreen-carousel .porto-ibanner .porto-ibanner-content { width: 100%; text-align: left; padding-top: 80px; } .fullscreen-carousel .porto-ibanner .porto-ibanner-desc .text1-content { padding-right: 5%; float: right; } .fullscreen-carousel .porto-ibanner .porto-ibanner-desc .text2-content { padding-left: 8%; float: left; } .fullscreen-carousel .porto-ibanner .text-content h2 { font-family: Oswald; font-weight: 700; font-size: 102px; line-height: 1.2; margin-bottom: 0; color: #fff; } .fullscreen-carousel .porto-ibanner .text-content p { font-family: Oswald; font-size: 25px; font-weight: 300; line-height: 1.4; letter-spacing: 0; text-transform: uppercase; margin-bottom: 2em; padding-left: 0.2em; letter-spacing: 0.02em; } .fullscreen-carousel .porto-ibanner .text-content p b { font-weight: 200; vertical-align: top; display: inline-block; } .fullscreen-carousel .porto-ibanner .text-content p i { font-family: ‘Playfair Display’; font-size: 76px; font-weight: 700; vertical-align: top; display: inline-block; padding: 0 15px; line-height: 0.8; } .fullscreen-carousel .porto-ibanner .text-content .btn { font-size: 17px; letter-spacing: 0.075em; color: #61605a; padding: 0.8em 1.8em; } @media (max-width: 767px) { .fullscreen-carousel .porto-ibanner .text-content h2 { font-size: 70px; } .fullscreen-carousel .porto-ibanner .text-content p { font-size: 18px; } .fullscreen-carousel .porto-ibanner .text-content p i { font-size: 45px; } .fullscreen-carousel .porto-ibanner .text-content .btn { font-size: 14px; } } @media (max-width: 480px) { .fullscreen-carousel .porto-ibanner .text-content h2 { font-size: 50px; } .fullscreen-carousel .porto-ibanner .text-content p { font-size: 13px; } .fullscreen-carousel .porto-ibanner .text-content p i { font-size: 38px; } .fullscreen-carousel .porto-ibanner .text-content .btn { font-size: 10px; } }
.home-ads { margin-left: 0; margin-right: 0; } .home-ads .porto-ibanner-desc { text-align: left; width: auto; height: auto; top: 30%; padding: 0 0 0 45px; } .home-ads .row { margin-left: 0; margin-right: 0; } .home-ads .vc_column_container:first-child .porto-ibanner-desc { padding-left: 0; } .home-ads .vc_column_container { padding-left: 0; padding-right: 0; } .home-ads .porto-ibanner-title { margin-bottom: 15px; font-weight: 500; line-height: 1.2; } @media (max-width: 767px) { .home-ads .vc_column_container { border: none !important; } .home-ads .porto-ibanner-desc { padding-left: 20px !important; } }
.parallax-slider h2 { font-family: Oswald; font-weight: 700; font-size: 60px; letter-spacing: 0.075em; line-height: 1.2; color: #fff; margin-bottom: 20px; } .parallax-slider h3 { font-family: Oswald; font-weight: 200; font-size: 36px; letter-spacing: 0.075em; line-height: 1; color: #fff; margin-bottom: 0; } .parallax-slider h3 b { font-size: 75px; letter-spacing: 0; font-weight: 700; } .parallax-slider .btn { padding: 0.8em 1.5em; font-size: 15px; } .parallax-slider .wpb_content_element { margin-bottom: 35px; } @media (max-width: 767px) { .parallax-slider h2 { font-size: 36px; } .parallax-slider h3 { font-size: 22px; } .parallax-slider h2 b { font-size: 45px; } .parallax-slider .btn { font-size: 10px; } }
Hi,
Then we have to debug your site and for that you have to contact us through our support system with your site WP and CPanel Login details so we will check and solve the issue for you on your site but after extending your support extension.
Thanks.
Lord pages can be customized with fields from other pages? I explain the corporate theme 8 I like some functions but not all, then what I want to do is put a price table and domain search as well as the hosting page. I do not like the pages very much, that’s why I want to do that.
Hi,
Sorry to say that but you do not edit Archive/Lord Pages, but you can set the functionality for those Archive/Lord Pages from Appearance >> Theme Options as per your requirements.
Thanks.
Hi, I just made the theme purchase and I’m having some issues when trying to import demo content. The system status return ok to every requirement, and still I can’t import the content. This is the message I get: “Failed importing! Please check the “System Status” tab to ensure your server meets all requirements for a successful import. Settings that need attention will be listed in red. If your server provider does not allow to update settings, please try using alternative import mode.”
I’ve tried both standard and alternative mode and all the required plugins are activated. The php version is 5.6.21.
Is there anything else I have to do to import the demo content?
Thanks in advance.
Hi,
Can you please contact us through our support system with your site WP Admin and CPanel Login details so we will check and Import the particular Demo for you on your site.
Thanks.
Hi, how can I make single image on product page fixed size, so it’s cropped to 600×400. Can only set width and aspect ratio on thumbnails.
Hi,
A new thumbnail cropping section in the customizer will allow store owners to select one of three cropping ration settings with visual cues:
1:1 (Square cropping)
Custom (Store owner can enter a custom aspect ratio)
Uncropped (Preserve single image aspect ratio)Image sizes are then calculated based on the cropping option selected and the image width.
Please read the below given official docs of WooCommerce:
1. https://woocommerce.wordpress.com/2017/12/11/wc-3-3-image-size-improvements/
2. https://docs.woocommerce.com/document/image-sizes-theme-developers/Thanks.
Hi, it’s not about thumbnails – only about main image just above the thumbnails on product page. It does say “Image size used for the main image on single product pages. These images will remain uncropped.” – does it mean can’t be cropped to specific ratio?
Hi,
Yes it means cant be cropped, further more you can ask from WooCoomerce support they will guide you more clearly about it.
Thanks.
Hello.. I just found that after one of the latest releases the header menu and language switchers dissapeared from top header in mobile view. A critical finding for the international website which no longer is multilangual because of this.
Then i found this new CSS and another for the switcher menu: @media all and (max-width: 991px) { #header:not(.header-builder) .top-links { display: none; } }
And wondering why things like this is added without a solid information in the change-log? Things like this can cause big losses for any webshop and i understand that we really need to test and check every aspect of the site after a porto update but that is not easy and take a lot of time.
This is important changes that should find a place in the change log.
Hi,
Thanks for sharing this with us, and I am forwarding this to the development department to look through it in the next coming updates of the theme.
Thanks.
link rel=”profile” href=”http://gmpg.org/xfn/11” Breaks the ssl on the site header, how i fix that?
And the other is whatsapp share link in the footer, but i disabled in the theme social share page?
And, can i change the rating star color?
Hi,
1. Please Install and Activate the Really Simple SSL WordPress plugins and check your site after removing the browser cache hope your issue will solve and if not then please contact us through our support system with your site WP Admin Login details so we will check and solve it for you.
2. The Footer Social Share is coming from Appearance >> Widgets >> Footer Widget, you can turn it ON/OFF from there.
3. Please copy and paste the below-given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and change the color value as per your requirements.
.single-product .woocommerce-product-rating .star-rating span::before, .star-rating span:before { color: #ffc600 !important; }
.star-rating:before {
color: red !important;
}
Thanks.
Thank you!
Most Welcome 
One question, somehow the ajax add to cart is not working on the product page? There comes only a text line before title that product is added to cart. Should it work like that? In category pages and frontpage there comes a box where you can choice to go cart or continue shopping?
Hi,
You can set the pop up when you can make the add to cart. Please see this screenshot: http://prntscr.com/iim71z you can make it from Appearance >> Theme Options >> Woocommerce >> Product Archive.
Thanks.
Did you mean the “Add to Cart Notification Type” ? i tryed both options without any success.
Hi,
Then please contact us through our support system with your site WP Admin Login details so we will check and solve it for you.
Thanks.
After Recent update images on few pages are not getting displayed
Tried Disabling plugins and was not benefited .
would like this to be fixed asap .
Hi,
Can you please contact us through our support system with your site WP Admin Login details so we will check and solve the issue for you.
Thanks.
Hi I am finding it difficult and impossible to change the mobile menu toggle and panel background and and text color. Please how do I go about it? Cheers
Hi,
Please go to Appearance >> Theme Options >> Skin >> Mobile Menu and change the Toggle and Panel background color and text color from there: https://pasteboard.co/HMwG6Cq.png
Thanks.
is this theme has woocommerce plugin installed or not
Hi,
First of all thanks for showing your interest in Porto WordPress.
Yes, The Porto WordPress theme package has already included the WooCommerce as well.
Thanks.
Hi,
1- does your theme support multi-vendor marketplace ? 2- if so, does it have front-end vendor dashboard ? if it does, please provide me a demo.
Thank you
Hi,
First of all thanks for showing your interest in Porto WordPress.
And as you know that Porto WordPress is an E-Commerce Theme depends on WooCommerce so it has all the default options provided by the WooCommerce, and WooCommerce by default does not provide the functionality for multi-vendor, so for that you have to use the plugin, You can find all the Theme compatible plugins list confirmed from our end here: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399
Porto WordPress is fully Compatible with Major multi-vendor plugins like Dokan, WC Vendors and Yith WooCommerce Multi-Vendor plugins.
Thanks.
Can not update theme, my current version is 4.5, but there is a new one 4.8. There is no porto update in wordpress dashboard, and when i update via ftp, it says theme is damaged and lacks css styles table.
Hi,
Please once try to update the theme by following the steps listed below hope you will not find an issue and if yes then please contact us through our support system with your site WP Admin and CPanel Login details so we will update the theme for you.
First of all please take the complete backup of your site/theme current version and then please make sure that your server requirements must meet the latest theme minimum requirements as given in the theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/category/general/installation/ and also please deactivate all the site third-party plugins before an update because many of the times the third party plugins conflict with the new theme files and creating an issue for the site but you have to activate the third party plugins again after theme update one by one.
Please try to install/update your theme by yourself first if you fail then we will do it for you. Please follow the below steps:
1. Take the complete backup of your current site. (If you are updating theme)
2. Go to CPanelwp-content/themes and rename old theme Porto to anything. (If you are updating theme)
3. Upload the latest zip file of the theme there in wp-content/themes.
4. Extract the zip file of the theme there.
5. Go to WP Admin Panel >> Appearance and activate the theme there.Your theme will be updated easily.
Note: Please take a complete backup of your site before update the theme and also deactivate/delete these three plugins (Porto Widgets, Porto Shortcode, Porto Content-Type) before an update because in our latest theme we have made a new Plugin named Porto Functionality is a combination of these 3 plugins so before install Porto Functionality you must deactivate/delete those 3 plugins and in our new update also Ultimate addon for Visual composer Plugin is also excluded, the elements which are used in the site of Ultimate Addon we add those elements in Porto Functionality so no need to worry but you can use Ultimate Addon for visual composer as well it is up to you.Thanks.
Wonderful demos. Is there any limit for numbers of products to add them?
Thanks for your interest in Porto.
No, there’s no limit for products.
Hi, Will there be any sale of on this theme for Black Friday or Cyber Monday? I am looking forward to but an additional licence but i can wait few more days if there is a chance for discount.
Thanks.
Hi,
Sorry to say that but this depends on our Management Department, We do not know about it.
Thanks.
Hi.. Sorry bad english I dont know these works so hardly.. I’ve uploaded an old domain theme to learn and then arased the domain from the first domain I uploaded to the real domain. The confirmation code still looks like the old domain what should I do.. I want to disable the old site artunbey.com ..
https://i.hizliresim.com/oXPZdk.pngHi,
Please Login into your old Domain WP and then go to Porto >> Setup Wizard >> Activate and you will find the deactivate button just click on it and then you will be able to activate the same theme on the new domain by following the same procedure and in case if you deleted the old domain/site then contact us through our support system with the product purchase code so we will reset it for you.
Thanks.
Thanks brother
Hello, at the moment of uploading the demo on my website, I get this message: ”Suhosin may need to be configured to increase its data submission limits.” and it will not let me edit parts of the demo. I would like to be able to use the demo correctly without any restrictions.
Hi,
Sorry to say that but I am not able to see your screenshot, and also please make sure that you server requirements must meet the latest theme minimum requirements as given in the theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/requirements-for-theme/
And then follow the instructions showing in this Video for Importing any Demo on your site: https://www.portotheme.com/wordpress/porto/documentation/installation-video/
Hope you will not find an issue and if yes then please contact us through our support system with your site WP Admin and CPanel Login details so we will check and solve the issue for you on your site and Import the particular Demo for you.
Thanks.
1
Hello, @can53,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
How do I make a product category page to actually function properly and display something? Like filters, the products belonging to that category etc? Not a 404 error. Like this one: https://test.asko.ro/categorii/merchandising/fashion/imbracaminte-barbati/hanorace. I just can’t sort it out.
Hi,
Please go to WP-Dashboard >> Setting >> Permalinks and refresh/reset the Permalinks for Products and Pages and Posts from there and save changes and check your site after removing the server, site and browser cache hope it will work for you and if not then please contact us through our support system with your site WP Admin Login details so we will check and solve it for you.
Thanks.
I set the color # 937042 (brown color) in all the settings fields, but on the homepage, in the left menu, the selected menu item is always blue.
Link -> https://merceriadapina.magazzinoperfetto.com
Why?
Hi,
Please copy and paste the below-given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
.sidebar-menu>li.menu-item.active>a {
background-color: #937042 !important;
}
.sidebar-menu > li.menu-item.active > a, .sidebar-menu > li.menu-item.active + li.menu-item > a {
border-top-color: #937042 !important;
}
.sidebar-menu>li.menu-item.active, .sidebar-menu>li.menu-item.active {
background: #937041 !important;
}
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 17/08/2017. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
I am monikaorman, I have two accounts. What one has to do with another??? What if I am new customer and want to buy it? I would like it to be updated, yes? Just answer simple question next time out of courtesy.
Now, tell me when will Porto be ready for Wocommerce 3.5, please. All my other themes from themeforest are ready, only Porto is not 
Or do I need to raise support ticket for that question?
Sorry for the inconvenience. Porto is already fully ready with latest woo updates.
Thanks. If you could kindly update your info, I would not need to ask
Hi,
You can always check it here; https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
Thanks.
