23251 comments found.
Hello, Contact Form 7 “footer newsletter form” appears like this. Can you please tell me the reason and how to solve this? I’m using Shop20 theme.
https://pasteboard.co/HMQmg7u.pngHi,
Looks like a small CSS issue on your site, Can you please share your Live site URL with us here so we will check and provide you the solution.
Thanks.
Hello, i have a problem with the demo install shop 1 :
Fatal error: Uncaught Error: Call to undefined function vc_shortcode_custom_css_class() in /home/universdue/disney/wp-content/plugins/porto-functionality/shortcodes/templates/porto_info_box.php:63 Stack trace: #0 /home/universdue/disney/wp-content/plugins/porto-functionality/shortcodes/shortcodes/porto_info_box.php(11): include() #1 /home/universdue/disney/wp-includes/shortcodes.php(319): porto_shortcode_info_box(Array, ’’, ‘porto_info_box’) #2 [internal function]: do_shortcode_tag(Array) #3 /home/universdue/disney/wp-includes/shortcodes.php(197): preg_replace_callback(’/\\[(\\[?)(porto_…’, ‘do_shortcode_ta…’, ‘[vc_row content…’) #4 /home/universdue/disney/wp-content/plugins/porto-functionality/shortcodes/templates/porto_block.php(425): do_shortcode(‘[vc_row content…’) #5 /home/universdue/disney/wp-content/plugins/porto-functionality/shortcodes/shortcodes/porto_block.php(10): include(’/home/universdu…’) #6 /home/universdue/disney/wp-includes/shortcodes.php(319): porto_shortcode_block(Array, ’’, ‘porto_block’) #7 in /home/universdue/disney/wp-content/plugins/porto-functionality/shortcodes/templates/porto_info_box.php on line 63
What is the problem ? How to solve it ?
Hi,
Please contact us through our support system with your site WP Admin Login details so we will check and solve the issue for you.
Thanks.
Dear Team, Can i make top bar sticky with main menu. what i men that top bar become sticky with sticky menu when scroll is it possible reference this image: https://postimg.cc/Hc5Smdvv
Hi,
Sorry to say that this is not possible with the help of Theme Options as there is no option in the theme for that so this is only possible with the help of customization and we only provide our dedicated support for the Theme Options related issues, not for customization this is beyond our limitations, Hope you can understand our limitations.
Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team at nicework125@gmail.com for paid Customization services.
Thanks.
Purchase Code is not valid or could not connect to the API server!
Sorry for the inconvenience. Can you please contact our support system to investigate your issue?
I have already open a ticket. Still waiting
Received your ticket #37452, please provide us your site credentials to check.
Dear Sir,
I use the shop demo17, and I think the gap between the icon is too close, can you tell me how to adjust it to little wider? please check the screenshot:https://prnt.sc/lh7vqe
Hi,
Can you please share your Live site URL with us ? so we will check and provide you the solution.
Thanks.
yes, my site is 99centre.com, please help
Hi,
Please copy and paste the below given CSS code to the homepage Custom CSS option and check your site after removing the browser cache.
.porto-onepage-category .product-cats li {
line-height: 100px !important;
}
Thanks.
I purchased these theme back then, now im moving my web to a new domain, how can i reuse the license. I’ve deleted the old web and it stated “license already in use….”
Hi,
Please contact us through our support system with your product purchase code so we will reset it for you.
Thanks.
Hi,
We’re using the Porto Portfolios widget on our page which is working well except we have 15 projects with multiple pictures. This element is acting as a slider, so we have 15 projects x 3 photos each all scrolling at once. How do I only allow 1 photo to be showing in the porto portfolio element but still keep the main portfolio page with its pictures?
I can send a link if it helps show the problem.
Thanks, Ryan.
Hi,
Sorry to say that this is not possible with the help of Theme Options as there is no option in the theme for that so this is only possible with the help of customization and we only provide our dedicated support for the Theme Options related issues, not for customization this is beyond our limitations, Hope you can understand our limitations.
Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team at nicework125@gmail.com for paid Customization services.
Thanks.
No worries. We’ll figure it out and provide the solution. Maybe you can add it as a feature in another update. You have an option to control, the # of images but its only for single portfolio page. It’s not a good idea to have the carousel/filter view scrolling for each portfolio and their single image as it makes everything way too busy for professional use.
Thanks, Ryan.
Hi,
Thanks for sharing the suggestion/feature request with us, I am forwarding this to our development department for considering to add it in the theme, but I am not giving you the guarantee for that because please note that a theme cannot satisfy all requirements as it may occur theme heaviness. Sometimes it may require your own customization. So if the development department finds it fit with the theme environment then surely they will look through it.
Thanks for your understanding.
hi guys, is any were in theme options i can add this code
add_filter( ‘wc_sku_generator_force_attribute_sorting’, ‘__return_true’ );
Hi,
You can put/add the Custom Css and Custom JavaScript as per your requirements in the Theme Options by going into Appearance >> Theme Options >> Skin >> Custom Css and Custom JavaScript.
Thanks.
Pre-sales question:
Hello.
Is there a product comparison module in this theme?
Many thanks
Hi,
First of all thanks for showing your interest in Porto WordPress.
And sorry to say that but as you know that our theme is purely based on Woocommerce and WooCommerce by default has not provided the functionality of product comparison. So you have to use any third party plugin for that.
Thanks.
Hi P-themes,
My issue is about the PRODUCT CATEGORY IMAGE . When added some small image, it’s enlarged by itself ! as shown>> https://prnt.sc/lgtuw2
Need your advice
Hi,
Can you please contact us through our support system with your site WP Admin Login details so we will check and solve the issue for you on your site.
Thanks.
Hi,
I want restart my Item Purchase Code. Where I send email ?
Thanks
Hi,
Please contact us through our support system by clicking on the Support button given below and provide there your product purchase code so our experts will reset it for you.
Thanks.
Hello
Picture quality problem ! Download demo shop theme..replace main photo “porto interactive banner” with high quality photo, but the photo looks bad and with low quality after i upload..
anyone know the problem ?
http://tecphone.pt/Thanks in advance. ALex
Hi,
Please edit your homepage and scroll below you will find Custom CSS option and in it a Custom CSS and below it you will find JavaScript option and you will find JavaScript in it so just remove the Custom CSS and Custom JavaScript and save changes and check your site after removing the browser cache.
And also Could you please purchase support extension to get further support? Your 6 months of support period is expired from 14/06/2016. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi Thank you but did not work.. In homepage>Skin options there is Custom CSS and JavaScript but there is no code to remove..
image is for Porto interactive banner,, i have in homepage>top right corner CSS options, with this code (page settings)
.home-slider .vc_column_container { padding-left: 0; padding-right: 0; } .fullscreen-carousel, .fullscreen-carousel .owl-item .porto-ibanner { max-height: 800px !important; }
.porto-ibanner { margin-bottom: 0; } .fullscreen-carousel .porto-ibanner .porto-ibanner-desc { color: #fff; cursor: default; padding: 0; display: -webkit-flex; display: -ms-flexbox; display: flex; -webkit-align-items: center; -ms-align-items: center; align-items: center; -ms-flex-align: center; } .fullscreen-carousel .porto-ibanner .porto-ibanner-content { width: 100%; text-align: left; padding-top: 80px; } .fullscreen-carousel .porto-ibanner .porto-ibanner-desc .text1-content { padding-right: 5%; float: right; } .fullscreen-carousel .porto-ibanner .porto-ibanner-desc .text2-content { padding-left: 8%; float: left; } .fullscreen-carousel .porto-ibanner .text-content h2 { font-family: Oswald; font-weight: 700; font-size: 102px; line-height: 1.2; margin-bottom: 0; color: #fff; } .fullscreen-carousel .porto-ibanner .text-content p { font-family: Oswald; font-size: 25px; font-weight: 300; line-height: 1.4; letter-spacing: 0; text-transform: uppercase; margin-bottom: 2em; padding-left: 0.2em; letter-spacing: 0.02em; } .fullscreen-carousel .porto-ibanner .text-content p b { font-weight: 200; vertical-align: top; display: inline-block; } .fullscreen-carousel .porto-ibanner .text-content p i { font-family: ‘Playfair Display’; font-size: 76px; font-weight: 700; vertical-align: top; display: inline-block; padding: 0 15px; line-height: 0.8; } .fullscreen-carousel .porto-ibanner .text-content .btn { font-size: 17px; letter-spacing: 0.075em; color: #61605a; padding: 0.8em 1.8em; } @media (max-width: 767px) { .fullscreen-carousel .porto-ibanner .text-content h2 { font-size: 70px; } .fullscreen-carousel .porto-ibanner .text-content p { font-size: 18px; } .fullscreen-carousel .porto-ibanner .text-content p i { font-size: 45px; } .fullscreen-carousel .porto-ibanner .text-content .btn { font-size: 14px; } } @media (max-width: 480px) { .fullscreen-carousel .porto-ibanner .text-content h2 { font-size: 50px; } .fullscreen-carousel .porto-ibanner .text-content p { font-size: 13px; } .fullscreen-carousel .porto-ibanner .text-content p i { font-size: 38px; } .fullscreen-carousel .porto-ibanner .text-content .btn { font-size: 10px; } }
.home-ads { margin-left: 0; margin-right: 0; } .home-ads .porto-ibanner-desc { text-align: left; width: auto; height: auto; top: 30%; padding: 0 0 0 45px; } .home-ads .row { margin-left: 0; margin-right: 0; } .home-ads .vc_column_container:first-child .porto-ibanner-desc { padding-left: 0; } .home-ads .vc_column_container { padding-left: 0; padding-right: 0; } .home-ads .porto-ibanner-title { margin-bottom: 15px; font-weight: 500; line-height: 1.2; } @media (max-width: 767px) { .home-ads .vc_column_container { border: none !important; } .home-ads .porto-ibanner-desc { padding-left: 20px !important; } }
.parallax-slider h2 { font-family: Oswald; font-weight: 700; font-size: 60px; letter-spacing: 0.075em; line-height: 1.2; color: #fff; margin-bottom: 20px; } .parallax-slider h3 { font-family: Oswald; font-weight: 200; font-size: 36px; letter-spacing: 0.075em; line-height: 1; color: #fff; margin-bottom: 0; } .parallax-slider h3 b { font-size: 75px; letter-spacing: 0; font-weight: 700; } .parallax-slider .btn { padding: 0.8em 1.5em; font-size: 15px; } .parallax-slider .wpb_content_element { margin-bottom: 35px; } @media (max-width: 767px) { .parallax-slider h2 { font-size: 36px; } .parallax-slider h3 { font-size: 22px; } .parallax-slider h2 b { font-size: 45px; } .parallax-slider .btn { font-size: 10px; } }
Hi,
Then we have to debug your site and for that you have to contact us through our support system with your site WP and CPanel Login details so we will check and solve the issue for you on your site but after extending your support extension.
Thanks.
Lord pages can be customized with fields from other pages? I explain the corporate theme 8 I like some functions but not all, then what I want to do is put a price table and domain search as well as the hosting page. I do not like the pages very much, that’s why I want to do that.
Hi,
Sorry to say that but you do not edit Archive/Lord Pages, but you can set the functionality for those Archive/Lord Pages from Appearance >> Theme Options as per your requirements.
Thanks.
Hi, I just made the theme purchase and I’m having some issues when trying to import demo content. The system status return ok to every requirement, and still I can’t import the content. This is the message I get: “Failed importing! Please check the “System Status” tab to ensure your server meets all requirements for a successful import. Settings that need attention will be listed in red. If your server provider does not allow to update settings, please try using alternative import mode.”
I’ve tried both standard and alternative mode and all the required plugins are activated. The php version is 5.6.21.
Is there anything else I have to do to import the demo content?
Thanks in advance.
Hi,
Can you please contact us through our support system with your site WP Admin and CPanel Login details so we will check and Import the particular Demo for you on your site.
Thanks.
Hi, how can I make single image on product page fixed size, so it’s cropped to 600×400. Can only set width and aspect ratio on thumbnails.
Hi,
A new thumbnail cropping section in the customizer will allow store owners to select one of three cropping ration settings with visual cues:
1:1 (Square cropping)
Custom (Store owner can enter a custom aspect ratio)
Uncropped (Preserve single image aspect ratio)Image sizes are then calculated based on the cropping option selected and the image width.
Please read the below given official docs of WooCommerce:
1. https://woocommerce.wordpress.com/2017/12/11/wc-3-3-image-size-improvements/
2. https://docs.woocommerce.com/document/image-sizes-theme-developers/Thanks.
Hi, it’s not about thumbnails – only about main image just above the thumbnails on product page. It does say “Image size used for the main image on single product pages. These images will remain uncropped.” – does it mean can’t be cropped to specific ratio?
Hi,
Yes it means cant be cropped, further more you can ask from WooCoomerce support they will guide you more clearly about it.
Thanks.
Hello.. I just found that after one of the latest releases the header menu and language switchers dissapeared from top header in mobile view. A critical finding for the international website which no longer is multilangual because of this.
Then i found this new CSS and another for the switcher menu: @media all and (max-width: 991px) { #header:not(.header-builder) .top-links { display: none; } }
And wondering why things like this is added without a solid information in the change-log? Things like this can cause big losses for any webshop and i understand that we really need to test and check every aspect of the site after a porto update but that is not easy and take a lot of time.
This is important changes that should find a place in the change log.
Hi,
Thanks for sharing this with us, and I am forwarding this to the development department to look through it in the next coming updates of the theme.
Thanks.
link rel=”profile” href=”http://gmpg.org/xfn/11” Breaks the ssl on the site header, how i fix that?
And the other is whatsapp share link in the footer, but i disabled in the theme social share page?
And, can i change the rating star color?
Hi,
1. Please Install and Activate the Really Simple SSL WordPress plugins and check your site after removing the browser cache hope your issue will solve and if not then please contact us through our support system with your site WP Admin Login details so we will check and solve it for you.
2. The Footer Social Share is coming from Appearance >> Widgets >> Footer Widget, you can turn it ON/OFF from there.
3. Please copy and paste the below-given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and change the color value as per your requirements.
.single-product .woocommerce-product-rating .star-rating span::before, .star-rating span:before { color: #ffc600 !important; }
.star-rating:before {
color: red !important;
}
Thanks.
Thank you!
Most Welcome 
One question, somehow the ajax add to cart is not working on the product page? There comes only a text line before title that product is added to cart. Should it work like that? In category pages and frontpage there comes a box where you can choice to go cart or continue shopping?
Hi,
You can set the pop up when you can make the add to cart. Please see this screenshot: http://prntscr.com/iim71z you can make it from Appearance >> Theme Options >> Woocommerce >> Product Archive.
Thanks.
Did you mean the “Add to Cart Notification Type” ? i tryed both options without any success.
Hi,
Then please contact us through our support system with your site WP Admin Login details so we will check and solve it for you.
Thanks.
After Recent update images on few pages are not getting displayed
Tried Disabling plugins and was not benefited .
would like this to be fixed asap .
Hi,
Can you please contact us through our support system with your site WP Admin Login details so we will check and solve the issue for you.
Thanks.
Hi I am finding it difficult and impossible to change the mobile menu toggle and panel background and and text color. Please how do I go about it? Cheers
Hi,
Please go to Appearance >> Theme Options >> Skin >> Mobile Menu and change the Toggle and Panel background color and text color from there: https://pasteboard.co/HMwG6Cq.png
Thanks.
is this theme has woocommerce plugin installed or not
Hi,
First of all thanks for showing your interest in Porto WordPress.
Yes, The Porto WordPress theme package has already included the WooCommerce as well.
Thanks.
