Hi,

While we currently do not have that feature, I have submitted your idea as a feature-request to our team so that they can consider for future updates. Have a great day!

Thanks.

Thanks

Hi,

First of all thanks for showing your interest in Porto WordPress.

All ThemeForest products allows One license for each domain on which you will install the theme (sub-domains or multisite installation does not matter though).

So regardless of number of clients, license works with number of domains. So if you are building 10 websites, you need to purchase 10 regular licenses for that etc… These are license usage policy of ThemeForest (and we have no control on this), you may wish to confirm from ThemeForest here:

Thanks.

Ok thank you

Most Welcome

Hi,

Please see this video for Complete Installation of Porto WordPress also including Importing Demo content as well: https://www.portotheme.com/wordpress/porto/documentation/installation-video/

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 10/11/2017. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

I did not manage to update theme (I’m getting server timeout – any tips?), so it is not in wp-content/themes/porto/inc/plugins yet. Where is it in downloaded file from themeforest, please?

Hi,

Please contact us through our support system with your site WP Admin Login details so we will solve it for you.

Thanks.

Thanks, I will

Hi,

Can you please send me the WP admin login details of your site through our support system so I will check and set you the modal box popup.

Thanks.

Hi,

No it is not possible. But I have tested the category pages with latest Porto theme and did not find any issue like you are telling about. Can you please share the screenshot of the issue with the site URL so I will check and give you the solution.

And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

Please edit your homepage and scroll below to the bottom you will find Porto Modal Box element like showing in this screenshot: https://pasteboard.co/HAmqYgB.png so that modal box is generated using that Modal Box Element and the styling and Background image is being set for it via Custom CSS you will find in the Theme Options >> Skin >> Custom CSS as showing in this screenshot: https://pasteboard.co/HAmsBWL.png & https://pasteboard.co/HAmt6lU.png

If you want to remove the Pop-Up, just simply delete the Porto Modal Box element.

Thanks.

Hi,

Can you please contact us through our support system with your site WP Admin Login and CPanel Login details so we will update the theme for you and also Import the particular Demo for you as well on your site.

Thanks.

Hi,

Please try to update the theme by following the steps listed below hope you will not find an issue.

First of all please take the complete backup of your site/theme current version and then please make sure that your server requirements must meet the latest theme minimum requirements as given in the theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/category/general/installation/ and also please deactivate all the site third-party plugins before an update because many of the times the third party plugins conflict with the new theme files and creating an issue for the site but you have to activate the third party plugins again after theme update one by one.

Please try to install/update your theme by yourself first if you fail then we will do it for you. Please follow the below steps:

1. Take the complete backup of your current site. (If you are updating theme)
2. Go to CPanelwp-content/themes and rename old theme Porto to anything. (If you are updating theme)
3. Upload the latest zip file of the theme there in wp-content/themes.
4. Extract the zip file of the theme there.
5. Go to WP Admin Panel >> Appearance and activate the theme there.

Your theme will be updated easily.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 21/05/2017. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

HI,

Please download the latest Visual Composer plugin from the link below:

Thanks

I setted manage of stock? Yes. And i manage every variable on product. But still nothing

Hi,

Please make sure that you allowed Manage Stock: “Enable stock management” from WooCommerce >> Setting >> Product >> Inventory and also please make sure that also dis-allow Out of stock visibility: “Hide out of stock items from the catalog” from the same path and then check your site after removing the browser cache hope you will not find an issue.

And also please read below-given docs as well that how to manage stock in WooCommerce:

1. https://kb.oboxthemes.com/articles/woocommerce-how-to-manage-inventory-and-stock/
2. https://kb.oboxthemes.com/articles/out-of-stock-products-visible-on-shop/
3. https://catapultthemes.com/display-stock-variations-unavailable-woocommerce/

Thanks.

Hi,

This surely come from your custom code or also it can be a third party plugin involved in wooCommerce. WooCommerce version 3.0+ is a Mega Major version and a lot of allowed code is now deprecated. So you will have to test every thing. Also that new WooCommerce version have some bugs as well.

So please try/test the theme once on a fresh new WordPress with only the theme required/recommended plugins not Installed with a singe third party plugin and check your site hope you will not find this issue.

Thanks.

Hi,

Looks like a small CSS issue on your site, Can you please share your Live site URL with us here so we will check and provide you the solution.

Thanks.

Hi,

Please contact us through our support system with your site WP Admin Login details so we will check and solve the issue for you.

Thanks.

Hi,

Sorry to say that this is not possible with the help of Theme Options as there is no option in the theme for that so this is only possible with the help of customization and we only provide our dedicated support for the Theme Options related issues, not for customization this is beyond our limitations, Hope you can understand our limitations.

Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team at nicework125@gmail.com for paid Customization services.

Thanks.

Sorry for the inconvenience. Can you please contact our support system to investigate your issue?

I have already open a ticket. Still waiting

Received your ticket #37452, please provide us your site credentials to check.

Hi,

Can you please share your Live site URL with us ? so we will check and provide you the solution.

Thanks.

yes, my site is 99centre.com, please help

Hi,

Please copy and paste the below given CSS code to the homepage Custom CSS option and check your site after removing the browser cache.

Thanks.

Hi,

Please contact us through our support system with your product purchase code so we will reset it for you.

Thanks.

Hi,

Sorry to say that this is not possible with the help of Theme Options as there is no option in the theme for that so this is only possible with the help of customization and we only provide our dedicated support for the Theme Options related issues, not for customization this is beyond our limitations, Hope you can understand our limitations.

Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team at nicework125@gmail.com for paid Customization services.

Thanks.

No worries. We’ll figure it out and provide the solution. Maybe you can add it as a feature in another update. You have an option to control, the # of images but its only for single portfolio page. It’s not a good idea to have the carousel/filter view scrolling for each portfolio and their single image as it makes everything way too busy for professional use.

Thanks, Ryan.

Hi,

Thanks for sharing the suggestion/feature request with us, I am forwarding this to our development department for considering to add it in the theme, but I am not giving you the guarantee for that because please note that a theme cannot satisfy all requirements as it may occur theme heaviness. Sometimes it may require your own customization. So if the development department finds it fit with the theme environment then surely they will look through it.

Thanks for your understanding.

Hi,

You can put/add the Custom Css and Custom JavaScript as per your requirements in the Theme Options by going into Appearance >> Theme Options >> Skin >> Custom Css and Custom JavaScript.

Thanks.