Hi,

Please make sure that you use the latest version of BeTheme and update your theme if necessary.

PHP 7.2 compatibility has been fixed in one of the updates.

If the problem still exists, please deactivate all your plugins and check again.

Best regards,
Muffin Group team

ok checked all plugins theme is at the latest version: 20.9.8.1

Ok then.

Because you faced with such a weird issue, which we believe has nothing to with the BeTheme itself, we recommend the following steps:

1. Please go to your FTP account where theme is, remove whole theme folder and then upload the latest version thru FTP as well. Please make sure that all the files were copied correctly.

2. Remove all 3rd party plugins (including cache of course).

3. Make sure, there is no additional cache stuff on server side.

Hope above steps would help you a lot.

Hi,

we are sorry but we do not plan any sales for BeTheme at this moment because the license is already cheap enough, considering the value for the money.

Best regards,
Muffin Group team

Hi,

since version 20, all sliders comes with pre-built websites what means that you can easily import them from BeTheme > Pre-built websites section. More details about this process, you can find in the documentation.

Best regards,
Muffin Group team

Hi,

BeTheme was tested with beta 5 and all works fine. We did not noticed any issues.

Best regards,
Muffin Group team

Hi,

pre-built layouts were built with Muffin Builder tool which is much lighter, easier in use and faster. We did not built those demos with WP Bakery (previously known as Visual Composer) because it’s an additional plugin and in reference to right agreements, we can not force users to use 3rd party plugins. Also, for many users, Visual Composer just doesn’t work right because plugin is quite heavy and requires good hosting service.

Best regards,
Muffin Group team

Hey,

purchase codes (license keys) are not included for plugins which are bundled into theme. It’s because of Themeforest license & agreements. This applies to all themes of course. However, there is no need to use this code because the plugins are fully functional without it. If you want, you can find out more by visiting the links below:

Something like “Free” version of a plugin does not exist. All bundled plugins are included with extended licenses and users can use these plugins within the theme without needing to purchase them separately. This is standard and according to ThemeForest rules.

P.S. We are sorry but this is not our plugin so we can not provide an access to premium goods.

Best regards,
Muffin Group team

Hey,

did you set favicon under BeTheme Options > Global > General section? If not, please do it.

Best regards,
Muffin Group team

Thank you! That did the job:)

You are welcome!

Hey,

there is 2 different places where you may have this button set. Please check Action Button under BeTheme Options > Header & Subheader > Extras section but if those fields are empty, it must be regular menu item that is located under Appearance > Menus.

Best regards,
Muffin Group team

Hi,

please send us WordPress dashboard access privately thru contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we can take a closer look on it first. Please do not forget to let us know in a message, what for this access is.

Best regards,
Muffin Group team

Hey,

we have few table items/shortcodes so please check them by opening the links below:

Best regards,
Muffin Group team

Thanks i will check! i wanna do the same on my new website https://freewebsite.page/ !!

You are welcome

Hey,

what does it mean “premium”? Basically, BeTheme comes with WPBakery plugin but we are not sure what “premium” means for you.

Best regards,
Muffin Group team

Hello, When I add a new page, I want to build with visual composer, Each time i add my elements my menu bar isn’t showing. And there is the black container at the header, How can I turn this off. Send me a mail, I can explain better. Thanks

Ok, therefore please send us WordPress dashboard access privately thru contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we can have a closer look. Please do not forget to let us know in a message, what for this access is.

Hey,

for those who have problem with license registration/de-registration, we released tool to sort licenses. Therefore, please visit http://api.muffingroup.com/licenses/ and sort licenses yourself.

More details about this tool, you can find on http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool

Best regards,
Muffin Group team

Hey,

the option you are talking about is compatible with default WP editor. But, if you use Muffin Builder, you have to use standard way of page translation as our builder is based on custom fields.

Best regards,
Muffin Group team

Hey,

please send us link to page where you got this gap so we can take a closer look on it first.

Best regards,
Muffin Group team

Hi, thank you. How did it get better? Options/Global/Advenced/Layout/Content | Remove Padding ON

If this option helped, it means you have enabled default content padding.

Thanks. To change top bar height, you have to change line height for menu items, logo and the content in the right top bar:

@media only screen and (min-width: 1240px) {
    .header-plain:not(.menu-highlight) #Top_bar .menu > li > a span:not(.description) {
        line-height: 120px;
    }

    #Top_bar #logo, .header-fixed #Top_bar #logo, .header-plain #Top_bar #logo, .header-transparent #Top_bar #logo {
        line-height: 120px;
    }

    .header-plain #Top_bar a#header_cart, .header-plain #Top_bar a#search_button, .header-plain #Top_bar .wpml-languages, .header-plain #Top_bar a.button.action_button {
        line-height: 120px;
    }

    .header-plain #Top_bar .wpml-languages, .header-plain #Top_bar a.button.action_button {
        height: 120px;
    }
}

i changed it but, there is also a blank area. how can i fix it?

Please move the css we gave you onto 1st position in Custom CSS section and check if this helps.

Ok, sorry. All sorted. My mistake.Thanks

Great, we are glad to hear that you have sorted it out.

Hey,

Force Regenerate Thumbnails plugin wasn’t updated for over 2 years because there was no such need. This plugin is safe and there is no need to worry about such messages. You can delete this plugin if you don’t need it of course but there is no such need.

Best regards,
Muffin Group team

Thank you so much. Now is very clear. You a re so kind.

You are welcome!

Hey,

please be so kind and send us WordPress dashboard access privately thru contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we can take a closer look. Please do not forget to let us know in a message, what for this access is.

Best regards,
Muffin Group team

Hey,

YT or Vimeo videos does not work well in background on devices with smaller display and that’s why we do not have such option included. So we are sorry but you can not use such types of videos in background.

Best regards,
Muffin Group team

thanks for the respons.

I would suggest you leave it up to the user to decide if they want yt or vimeo in section background. Then give the option to display or not display video on mobile devices, and just use background image for mobile devices. It is not an issue at all.

I can tell you this is available in Avada and in Elementor.

I can work around this isse with some simple css, the question is, what about those who can’t?

Please consider it for future updates.

Thanks.

Sure, we may consider it when we will get more requests about it and when we finish features and fixes that currently await in queue. Please understand that we can not add any feature you just want because lot’s of users uses poor hosting services and more options/features means higher server requirements. So if we will do necessary tests and decide that it does not charge server resources to much, then we will consider adding it of course.

Hey,

unfortunately, we never used any of above plugins so we can not ensure that would be compatible with BeTheme. However, any 3rd party plugin that is written in accordance to WP API and guidelines, should work.

Best regards,
Muffin Group team