23242 comments found.
I need to stop the multi finger zoom in the website how can i disable this option in porto theme ?
For example
Someone open a product page, in order to zoom the image he should click the + icon in order to open the image, but usually people use 2 fingers to zoom in, which is not good and the images resolution are very bad in this scenario
Hi,
Please go to Appearance >> Theme Options >> WooCommerce >> Product Image & Zoom and turn to NO the “Enable Image Zoom” option: https://pasteboard.co/HS60YwX.png
Thanks.
Hi,
U did not got the point, i am not talking about image zoom, i am talking about the entire website zoom check the screenshot
https://pasteboard.co/HS86HTp.jpgthis happen when i use 2 fingers to zoom in, i need to stop the 2 fingers zoom on all pages how ?
Hi,
Sorry to say that but this is not the Theme Functionality, this is the Mobile functionality and this can not be possible using Theme Options, you have to make it possible with the help of Customization.
Thanks.
Hi,
is there a way to hide stock information on all pages including product page. I do not want to show stock information because most of my products are very low stock.
Thank you.
Hi,
You can easily hide it using Custom CSS on your site as per your requirements, Please share your Live site URL with me here, so I’ll test and provide you the Custom CSS for that and also provide me the screenshot as well from where you want to hide/remove it.
Thanks.
Hi,
Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
.single-product .product-summary-wrap .product-stock {
display: none !important;
}
Thanks.
Hi I installed this theme which was fine but when I went to install the plugins my site now has this error
Parse error: syntax error, unexpected ’.’, expecting ‘)’ in /home1/treatleaf/public_html/wp-content/themes/porto/inc/plugins/plugins.php on line 24
I submitted a ticket and have not heard back yet. Please assist,
Hi,
The issue you are facing is because of the PHP version, Your site is using the PHP version below 5.6 which is not compatible with the theme so you have to change the PHP version of your site to minimum 5.6 and also please make sure that your server requirements must meet the latest theme minimum requirements as given in the theme documentation here: http://www.portotheme.com/wordpress/porto/documentation/
And please try to upload the theme via Cpanel again as showing in the Complete Video Installation Guide of WordPress here: https://www.youtube.com/watch?v=U6mqyuDF4GY&feature=youtu.be
Hope you will not find an issue if yes then please contact us through our support system with your site WP and Cpanel Login details so we will solve it for you.
Thanks.
I just did a reinstall like the video and I still get the same error.
Also I check on my Cpannel and my PHP is 5.6.
Can you please help out? I have submitted a ticket.
Hi,
Your ticket reply has been sent please check and reply to your ticket accordingly and please communicate there now.
Thanks for your understanding.
Hi dev, how do I backup a full porto template? I want to have a full backup template. which I can import without changing anything like an import demo.
Hi,
Please use Duplicator plugin for taking the Backup of your site and then move that backup to another domain: https://wordpress.org/plugins/duplicator/
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 01/10/2016. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi, Is this theme support a third party 360 rotation plugin?
Hi,
Sorry to say that but we have not test this plugin with the Theme so we are unable to provide you the suggestion on that, If you want you can try it but at your own risk as we do not provide our dedicated support for third party plugin issues.
Thanks for your understanding.
There is a SEO issue with the breadcrumbs. While going through your comments one user asked if you support Yoast SEO breadcrumbs to which you replied yes. But upon trying this, it did not work. So it seems to get it work, I need to manually edit the child theme and add the functionality… so that basically means that the porto theme DOES NOT support Yoast SEO breadcrumbs out of the box… but only if I implement it into the theme myself. Is this correct or am I missing something?
This is a very much needed functionality on our website, because we have many products which have up to 20 different categories. And if we have the category breadcrumb enabled there is a large block of categories displayed. On mobile it looks like everything above the fold is only categories…
Alternatively disabling the category is not good for SEO and the silo structure.
Should this issue not be addressed? Or am I missing some function that already solves this problem?
Perhaps one solution would be not to display the last category/subcategory in which the particular product is in, but DO display all of the other categories in the hierarchical order of any particular product. This would “kind of” solve the issue… but better something than nothing.
ONE MORE THING: Can you add an option in the breadcrumbs settings not to display the last list item? Because this is then just repeated in the title of the product anyway and is redundant. For the moment I can custom hide it with css, but would be nice to see this implemented into theme.
Hi,
Can you please contact us through our support system with your site WP Admin Login details so our Experts will check it on your site and will help you.
Thanks.
on the my account user dashboard side menu there is a download link where’s that menu at to get rid of it or rename it? we don’t offer downloads and it’s looks silly having downloads on there for us. yes for some it’s good but not our store. Thanks we’re using shop demo 14 theme.
Hi,
Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
li.woocommerce-MyAccount-navigation-link.woocommerce-MyAccount-navigation-link--downloads {
display: none !important;
}
Thanks.
Thank you worked perfect 
Most Welcome
Hi,
I must have changed something in the porto wp theme as I am no longer able to use the “SHOW” drop-down on items 12->24->36 on product array pages.
Is there a default setting to set the product array limit on catalog pages?
Thanks
Hi,
Please go to Appearance >> Theme Options >> WooCommerce >> Product Archive and make sure that you have set product per page numbers separated with comas there, hope you will not find an issue and if yes then please contact us through our support system with your site WP Admin Login details so we will check and solve it for you.
Thanks.
Yes .. there appears to be a code issue with adding ”?limit=24” segment in the url sort by is also not working.
Hi,
Then please contact us through our support system with your site WP Admin Login details so we will check and solve the issue for you.
Thanks.
Hi.
I have been doing tests with the theme to configure it and transfer everything to the final domain. Today I installed it in the definitive domain but executing the theme (Porto Child), I had not used it in the tests.
I get the next warning.: Your theme (Porto Child) contains obsolete copies of some WooCommerce template files. You may have to update these files to ensure that they are compatible with the current version of WooCommerce.
I never had this warning while doing tests, I had not used the child theme.
Regards.
Hi,
Can you please contact us through our support system with your site WP Admin and CPanel Login details so we will check and solve it for you.
Thanks.
Hello,
I am trying to hide featured image from the post page only but not the category and not the blog listing archive.
I used the CSS as: .post-image { display: none; }
But this hide the featured image every where, how can hide it in the single post?
Appreciate your help.
Thanks,
Hi,
Please copy and paste the below-given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
.single-post article.post .post-image.single {
display: none !important;
}
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 09/04/2017. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi, This worked perfectly fine.
Thanks,
Most Welcome
Hi, the “cart” text on the main menu is impossible to translate on the language files. Please check https://www.geracaojanota.pt/wp-content/uploads/2018/12/cart.1-1.png. How to translate this? Thank you.
Hi,
You can change the word by editing the file “woocommerce.php” under wp-content/themes/porto/inc/functions as per your requirements.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 19/02/2018. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello, just purchased and downloaded Porto theme, but due to internet failure i bought it twice. Can i get a refund of the second purchase?
Hi,
Sorry to say that but you have to contact Envato for that because purchasing and selling of the Items is in Envato hand.
Thanks.
ok thank you anyway
Most Welcome!
Hello there,
Just wanted to ask a few questions before purchasing the theme:
1- Is the code very secure? I kind of want to create a critical website so need something with consistent updates when ti comes to security and preventing exploits.
2- If I ever need help for further customization of the theme, are you willing to do that? If so, how long do you usually take and how much do you charge.
3- I want to run the website in 2 languages, should I purchase the WPML CMS plug in or is it included in this theme?
Thank you.
Hi,
First of all thanks for showing your interest in Porto WordPress.
1. Yes, The code is very secure and if you want further security you can use any third party plugin and restrict the unknown users to access your site as well.
2. Yes, We also provide the Customization services as well, and how much it takes time and cost, It depends on the Customization nature, and Regarding Customization, you can write us at nicework125@gmail.com so that our Customization team will describe more about Customization in detail.
3. Yes, For using/running site in Multi-Language you have to purchase WPML as this is not included in the Theme Package.
Thanks.
Thank you for the quick reply! I went ahead and purchased the theme. A couple of quick questions if you don’t mind answering them:
If I’m going to build the website using this theme on a test server for staging purposes then move it to my client’s website, is there any specific thing I need to know or do?
Also in order for the theme to always be updated and secured without losing changes I’ve made, do I need to setup a child theme or is that already done with this theme?
I’ll purchase the WPML and see how that goes too since I need the website to be in 2 languages.
Thanks!
Hi,
1. For creating the site using Porto WordPress Theme first on the Test server and then transfer the site to Live/the Main server, you have to first deactivate the License from the Test site, Please read this article: https://smartwave.freshdesk.com/support/solutions/articles/12000052391--3-transfer-re-use-license-from-test-to-live-site
2. If you want to Customize the Theme files then you have to use Child Theme for that because Child Theme will save your Customization whenever you update the Theme and if you do not want to Customize the Theme files then no need to using Child Theme, and for creating Child Theme, Please go to Porto >> Setup Wizard >> Child Theme and Click on the Button Create and Use Child Theme your child Theme will be created please see this screenshot for the better understanding: http://prntscr.com/jrlqho
Thanks.
Hello, I tried installing the theme following your video instructions and I ran into these errors:
Parse error: syntax error, unexpected ‘[’ in /home/.../wp-content/themes/porto/inc/lib/color-lib.php on line 16
Parse error: syntax error, unexpected ’.’, expecting ‘)’ in /home/.../wp-content/themes/porto/inc/plugins/plugins.php on line 24
I searched here and you replied with PHP version errors for people who got those, I checked my webhost control panel and it says:
PHP Version 5.6.38
Can you help me please?
Hi,
Please contact us through our support system with your site WP Admin and CPanel Login details so we will check and solve the issue for you.
Thanks.
Hi, how can I move the woo commerce category description to the bottom of the page instead of the top? Like to hear from you. Kind Regards, Denny
Hi,
There is no option in the Theme Options to move the Category Description from top to bottom on the category page. But you can achieve it by following the steps listed below.
1. Please go to WP-Dashboard >> Blocks and create a new block.
2. Add/Write the Description in the particular block as per your requirements.
3. Save the block and click on quick edit and copy the block slug name.
4. Go to Products >> Categories and edit the particular category.
5. After editing the particular category scroll below, you will find Content Bottom option.
6. Paste the block slug name in the Content Bottom Option and save change.
7. Finally check your site after removing the browser cache.And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 02/03/2016. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Can you please help me how i can change this icon witch i send you on image!
https://imgur.com/uppijV5Thank you !
Hi,
You can change it with the help of Custom CSS, Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache and you can change the Cart Icon value in the code as per your requirements and you can find all the Font Awesome Icons here: https://fontawesome.com/icons/shopping-cart?style=solid
.add-links .add_to_cart_button.product_type_simple:before {
font-family: "FontAwesome" !important;
content: "\f07a" !important;
}
Thanks.
Hello, I set up header in theme options. How can i setup different header for post type and for specific page ?
Hi,
Sorry to say that this is not possible with the help of Theme Options as there is no option in the theme for that so this is only possible with the help of customization and we only provide our dedicated support for the Theme Options related issues, not for customization this is beyond our limitations, Hope you can understand our limitations.
Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team at nicework125@gmail.com for paid Customization services.
Thanks.
Is it possible to have vertical megamenu that will show all sub menus to have same height as main menu look at this size https://jumia.com.ng
Hi,
First of all thanks for showing your interest in Porto WordPress.
Yes, you can create the same sidebar menu with sub menus using Porto WordPress easily.
Thanks.
Hello Team Porto,
I want to ask, is it possible to implement a porto block in revolution slider as shortcode ? Thank You
Hi,
Yes, I have tested it at my end now, and it is working perfectly fine, You have to add a block short code on the particular slide of the Slider Revolution by adding it as in the Text/HTML layer like “[porto_block label=”” name=”menu-ads”]” and it will work for you.
Thanks.
Hello please how can solve this issue? I can edit the custom css, the warning message reads “Redux Framework Warning. select2-css CDN unavailable. Some controls may not render properly. Please wait a few minutes, then try refreshing the page. Unable to load some remotely hosted scripts..” this warning includes js and ace editor. I have refreshed severally still the same
Hi,
Please check once after deactivating all the third party plugins and removing the server, site and browser cache, if your issue will not resolved then please contact us through our support system with your site WP Admin Login details so we will check and solve the issue for you.
Thanks.
Help, Product Images NOT showing, even right from the Add New Product on Admin, What am I doing wrong, What have I enabled/disabled? Please help me out. Thanks
Hi,
I think it is your site any third party plugin confliction issue, so Please check your site once after deactivating all the third party plugins and removing the server, site and browser cache hope you will not find an issue and then activate all the third party plugins again one by one and check which one is creating an issue on your site. Otherwise please contact us through our support system with your site WP Admin Login details so we will check and solve it for you.
Thanks.
