Hi,

Yes, You have to purchase a new License, Regarding Theme-Forest License policy, you can read here: https://smartwave.freshdesk.com/support/solutions/articles/12000052418--9-theme-forest-license-policy-

Thanks.

Hi,

Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.

Thanks.

Hi,

You can read more about it in the below given docs:

1. https://dzone.com/articles/how-to-improve-mobile-page-speed-using-googles-pag
2. https://apppresser.com/speed-up-wordpress-mobile/
3. https://wp-rocket.me/blog/how-to-make-your-mobile-site-load-faster/
4. https://www.shoutmeloud.com/mobile-site-loading-performance-test.html

Thanks.
   

ok, thanks. Not so much news either. Can your customization service may help with this issue?

Hi,

You can directly contact our Customization team at nicework125@gmail.com and ask from them directly.

Thanks.

Hi,

Please go to WP-Dashboard >> Setting >> Reading and set “Blog pages show at most” & “Syndication feeds show the most recent” to “99” and save changes and check your site after removing the browser cache, hope your issue will solve and if not then please contact us through our support system with your site WP Admin Login details so we will check and solve it for you.

Thanks.
   

Hi,

There is no option in the Theme Options to move the Category Description from top to bottom on the category page. But you can achieve it by following the steps listed below.

1. Please go to WP-Dashboard >> Blocks and create a new block.
2. Add/Write the Description in the particular block as per your requirements.
3. Save the block and click on quick edit and copy the block slug name.
4. Go to  Products >> Categories and edit the particular category.
5. After editing the particular category scroll below, you will find Content Bottom option.
6. Paste the block slug name in the Content Bottom Option and save change.
7. Finally check your site after removing the browser cache.

Thanks.
   

Hi,

Have you set/changed the favicon from Appearance >> Theme Options >> General >> Logo, Icons, If no then please set it from there and check your site after removing the browser cache and if yes then please contact us through our support system with your site WP Admin Login details so we will check and solve it for you.

Thanks.

Hi,

First of all thanks for showing your interest in Porto WordPress.

All Theme-Forest products allow One license for each domain on which you will install the theme (sub-domains or multi site installation does not matter though).

So regardless of a number of clients, license works with a number of domains. So if you are building 10 websites, you need to purchase 10 regular licenses for that etc… These are license usage policy of Theme-Forest (and we have no control over this), you may wish to confirm from Theme-Forest here: https://help.market.envato.com/hc/en-us/requests/new

There is no unlimited usage license.

Thanks. Have a Great Day

Hi,

First of all thanks for your interest in Porto WordPress.

All the third party compatible plugins with Porto WordPress confirmed from our end listed here: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399

Thanks.

Hi,

According to the error messages you have posted, it looks like the problem is with your hosting server configurations and not with the theme itself.

Please contact your hosting provider and ask your hosting provider to solve these warnings for you.

Thanks.

Hi,

Please go to Appearance >> Theme Options >> WooCommerce >> Product Image & Zoom and turn to NO the “Enable Image Zoom” option: https://pasteboard.co/HS60YwX.png

Thanks.

Hi,

U did not got the point, i am not talking about image zoom, i am talking about the entire website zoom check the screenshot

this happen when i use 2 fingers to zoom in, i need to stop the 2 fingers zoom on all pages how ?

Hi,

Sorry to say that but this is not the Theme Functionality, this is the Mobile functionality and this can not be possible using Theme Options, you have to make it possible with the help of Customization.

Thanks.

Hi,

You can easily hide it using Custom CSS on your site as per your requirements, Please share your Live site URL with me here, so I’ll test and provide you the Custom CSS for that and also provide me the screenshot as well from where you want to hide/remove it.

Thanks.

Hi,

site url is: https://gidenyolcu.com/ and screenshot is: https://ibb.co/grg5V8M

thank you!

Hi,

Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.

.single-product .product-summary-wrap .product-stock {
    display: none !important;
}

Thanks.

Hi,

The issue you are facing is because of the PHP version, Your site is using the PHP version below 5.6 which is not compatible with the theme so you have to change the PHP version of your site to minimum 5.6 and also please make sure that your server requirements must meet the latest theme minimum requirements as given in the theme documentation here: http://www.portotheme.com/wordpress/porto/documentation/
And please try to upload the theme via Cpanel again as showing in the Complete Video Installation Guide of WordPress here: https://www.youtube.com/watch?v=U6mqyuDF4GY&feature=youtu.be

Hope you will not find an issue if yes then please contact us through our support system with your site WP and Cpanel Login details so we will solve it for you.

Thanks.

I just did a reinstall like the video and I still get the same error.

Also I check on my Cpannel and my PHP is 5.6.

Can you please help out? I have submitted a ticket.

Hi,

Your ticket reply has been sent please check and reply to your ticket accordingly and please communicate there now.

Thanks for your understanding.

Hi,

Please use Duplicator plugin for taking the Backup of your site and then move that backup to another domain: https://wordpress.org/plugins/duplicator/

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 01/10/2016. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

Sorry to say that but we have not test this plugin with the Theme so we are unable to provide you the suggestion on that, If you want you can try it but at your own risk as we do not provide our dedicated support for third party plugin issues.

Thanks for your understanding.

Hi,

Can you please contact us through our support system with your site WP Admin Login details so our Experts will check it on your site and will help you.

Thanks.

Hi,

Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.

li.woocommerce-MyAccount-navigation-link.woocommerce-MyAccount-navigation-link--downloads {
    display: none !important;
}

Thanks.

Thank you worked perfect

Most Welcome

Hi,

Please go to Appearance >> Theme Options >> WooCommerce >> Product Archive and make sure that you have set product per page numbers separated with comas there, hope you will not find an issue and if yes then please contact us through our support system with your site WP Admin Login details so we will check and solve it for you.

Thanks.

Yes .. there appears to be a code issue with adding ”?limit=24” segment in the url sort by is also not working.

Hi,

Then please contact us through our support system with your site WP Admin Login details so we will check and solve the issue for you.

Thanks.
   

Hi,

Can you please contact us through our support system with your site WP Admin and CPanel Login details so we will check and solve it for you.

Thanks.

Hi,

Please copy and paste the below-given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.

.single-post article.post .post-image.single {
    display: none !important;
}

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 09/04/2017. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi, This worked perfectly fine.

Thanks,

Most Welcome

Hi,

You can change the word by editing the file “woocommerce.php” under wp-content/themes/porto/inc/functions as per your requirements.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 19/02/2018. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.