8634 comments found.
Hello Undsgn,
Uncode theme doesn’t pass W3C CSS validation tests.
It throws 90 errors and almost 1900 warnings. No matter if I test the site I created or demo site you provide, resuilt is the same: https://validator.w3.org/unicorn/check?ucn_uri=https%3A%2F%2Fundsgn.com%2Funcode%2F&ucn_task=conformance#HTML test also didn’t go well.
Are you working on fixes?
Hi and thank you for report! It seems that this test is too strict for WordPress themes, please check the report for Avada (the most sold WP theme of all time), it has more and more reports than Uncode: https://validator.w3.org/unicorn/check?ucn_uri=https%3A%2F%2Favada.theme-fusion.com%2F&ucn_task=conformance#
Sincerely not sure how this tests works, for example it report errors because the property “pointer events” set to “none” doesn’t exists but this is pretty standard (and the same happen for mosts of errors), ex: https://www.w3schools.com/cssref/css3_pr_pointer-events.asp
Hi, we have a huge problem. We cannot get your uncode to work! When we install your demo, we cannot use the page builder! Therefore we are completely stuck. Please, please help
Hi RNDCreations! It’s really odd you are not able to use the Page Builder, can you explain a bit more what happen? You don’t give us any info to help. Anyway if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
My self-hosted Google font (Noto Sans JP) has stopped working. I use the same font on 2 of my websites but it’s not working on both sites. It was working until at some point as I used the dedicated support for it to be fully installed and work properly. Could self-hosted Google font be affected by any update, theme or wordpress itself? What do you think could be the reason for this problem?
Hi hanna_a_schmitz! It seems really odd that a theme (that is a set of static files) broke itself without any actions on 2 websites… Anyway please share the link to one of this sites so we can check.
Here is the link. stayandwash.com
Hi, from here your sites stay minutes to load (https://undsgn.d.pr/7k6pkq), when opens we see an error with TypeKit connection (https://undsgn.d.pr/97w0Hm). Anyway we don’t see any child theme, how you have imported a self-hosted font without Child Theme? https://support.undsgn.com/hc/articles/360000840849
I do have the child theme installed with css code indicating the location of the fonts on the server, which was done by your dedicated support team in October. I don’t have a problem with loading although it gets very slow when I go to the Theme Options. The server(Japanese) I’m using should be quite powerful. It seems there is some problem with child theme recognition?
Hi hanna_a_schmitz! Is the child theme also active? Since in the code I don’t see the child theme at all. Is the child theme active? How is named?
Obviously, the child theme was not active… Now the font is displayed. Thank you for your help.
Do you still see the slow loading problem and Typekit error? I’ve changed the font from Typekit to the one from Google font.
Hi hanna_a_schmitz and thank you for confirm! The error is gone and loading time are better now, even if it takes a few seconds to open the connection (I’m from Europe so if this is a Japanese host maybe pretty normal).
Good to hear! Thanks a lot!!
Hi hanna_a_schmitz and thank you for confirm! 
Hello, After updating to latest wordpress version, page editor is not working. Installed Classing editor but nothing changes. Can you advice what to do?
Hi 8thns1! If you’ve upgraded to WordPress 5.0 and you are apparently no longer able to use the Page Builder, please follow:
- Update to Uncode 1.9.3 (or higher), update the required plugins and make sure you have selected the Disable Gutenberg Editor option in the WPBakery Page Builder > General Settings. When updating the theme don’t forget to update Uncode Core and WPBakery Page Builder plugins as outlined in the Theme Update documentation.
- Alternatively, if you cannot update the theme, you can install the free Classic Editor plugin from the official WordPress repository and check the replace the Block Editor option.
Please find all info here: https://support.undsgn.com/hc/en-us/articles/360000284218
Hello Undsgn! Hoping you can help me with a simple question that I can’t seem to find the answer to anywhere.
I can see in this Demo – https://undsgn.com/uncode/homepages/portfolio-bureau/ – that the Menu has a class .menu-absolute applied to it. Which settings do I use to apply the same class/look to my menu?
Thanks in advance for your help! J
Hi wolandtech and sorry for delay!
Not sure to understand the request but this is an Off Cnvas menu without Sticky and Hide option, you find these option in the Menu > Animations: https://support.undsgn.com/hc/en-us/articles/214001905
Hi! I’m having an issue with this theme. I use it on my website since 1 year (so my support has expired…) without any issue and today I wanted to update it (I’m using the 1.6.4.1) and noticed it was no longer registered! When I try to register it again it says “Invalid credentials, or your Envato account does not have Uncode among purchased items”. It was correctly registered before I can’t find a solution to register it again. Could you please help? Thanks very much!
Hi mathieubonnevie! Without a check to your site it’s not easy to help, sorry. Anyway the actual documentation refers to new version of Uncode, in old version there is not an automatic update mechanism connected with the registration. Anyway you can use the Envato Market plugin to update the theme even not register, so then you can register the new version directly.
Thanks for your prompt reply. I tried to update the theme with en Envato plugin but it says “The download failed. The supplied URL is not valid.” Is there something wrong with my API?!
Hi! Do you use this one? https://envato.com/market-plugin/
Yes this very one. All issues solved now, and I can’t understand how: I updated another theme with the Envato plugin and it worked, ending with a strange code. I tried to update your theme then, this time it worked! And I could register with a token then. So all solved now, thanks!
Hi and thank you for confirm!
Hi, Uncode Mega Menu, Is it possible to modify the mega menu to look like https://www.starbucks.co.uk/ see menu “RESPONSIBILTY” showing 4 columns with two content link rows? Many thanks. Richard
Hi builtonline! Yes I think it’s possible with a bit of CSS even if not tried.
Hello there, Is it possible to make content in the Uncode mega menu scrollable? Where the mega menu is too long for small screens, links get hidden. Is there a css fix to make the mega menu panel scrollable and to specify the panel height. Thanks
Hi builtonline! I don’t think this is possible sorry.
Hi on themo Blog Magazine in the post “Converse releases a new model update” how can i change the text “Last year I wrote about why booking too far in advance can be dangerous for your business, and this” because a erase all insede the post and keep show it.
Thanks
Hi, here you are: https://support.undsgn.com/hc/articles/213456049
Hi, I cannot seem to remove the spacing above and below my video. I’ve set padding to 0 in each of the block. Can you please advise?
https://roo-films.com/brooklands-farm-muskoka-wedding-videographer/Hi! What are the measure you have in the sidebar when you open the video for width and height? https://support.undsgn.com/hc/en-us/articles/214006105
840×473
Are you able to copy the shortcode generated and send us? Please paste in the a text file and use one of the text upload free services. Ex: https://undsgn.d.pr/E6fige
Hi, I’m about to purchase this theme, but I have a question about registering the license. I need to upload the theme and create the website on a test domain (i.e. not the real one). Once I’m happy with the website, and am ready to upload it to the real domain, will I be able to basically “copy and paste” my website, and upload it onto the real domain where it will be live for people to visit? How do I do this with one license, and ensure that I don’t lose my work? Thanks!
Hi fatimawesson and thank you for interest! 
It’s possible to deactivate the license in use and move to the final site.
Thanks for getting back to me so quickly! OK, and will it save all of the settings and the designs, so that I can literally copy and paste the final site over?
Hi, in WordPress you cannot just copy and paste but you can use one of the popular plugins: https://it.wordpress.org/plugins/all-in-one-wp-migration/
Otherwise you can build your site using the Redirect option of Uncode, this mean you can have a splash page for all not logged users and so working directly on the final website (if you think it’s complicated migrate the site or you don’t have expertise with this): https://support.undsgn.com/hc/articles/213455729
Hi, considering this theme, just wondering how quick support is? Thanks!
Hi dcpotter22 and thank you for interest!
Not sure what you expect but we have a team of dedicated agents in our Help Center: https://support.undsgn.com/hc/en-us
Hi Undsgn Team and a happy new year to you guys, I want to know if Uncode is ready for Gutenberg in WP ?
Hi Karnabo and thank you for interest! Yep sure is ready and optimised too: https://support.undsgn.com/hc/en-us/articles/360000284218
Ok thank you for your quick reply. Great, I read the link !
Hi Karnabo and thank you for confirm!
OK a perfect theme ! Beautiful and optimized Thank You
Hello, I’ve done the update to WordPress 5. Now I can not upload new photos to the Media Browser (HTTP error). Even pictures that I have already uploaded under another name do not work anymore. Can you help me?
Hi juhe! Unfortunately we don’t have other similar reports and right now is a month that users are updating to the new version, Ii can only suggest to first disable ALL extra plugins, in case test the native WordPress theme and be sure you also are using the last version of Uncode.
If none of these work and you need support is offered in our Help Center (we need to check this installation without other previous cases), there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Using the “posts” block, the featured image is not pulling through at all. In fact the html does not even show any image there.
Demo page :
https://app.go6.studio/ibiza-wedding/ibiza-wedding-venues/Screenshot:
https://snag.gy/p85vjG.jpgHi waynep16! It seems really odd basically all sites based on Uncode use the Posts module (https://undsgn.com/uncode/showcase/), it seems that your installation is suffering for some odd problems. Anyway don’t worrt if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Done – FYI on your Your installation credentials page there is no save button so i cant save log in details to give you….
Hi waynep16, the form save automatically when you type, there is also a notification of this, in fact we have all your logins.
I’ve added a media carousel into my site but can’t get it to display full width despite toggling around with the settings. There’s still a white border around the media. I’ve set content to full width and removed borders but still doesn’t work. Any advice?
Hi joycetay! Don’t worry if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hi thanks for this elegant theme first but there is one question I want to ask. How can I change the font size of “Read More” button and “Default Meta” (and others like these that cannot be reached by Theme Options)? BTW, “Read More” button in Blog Lateral is NOT horizontally centered on mobile, hope u can fix it soon.
Hi dyscend! Can you please open a private ticket so we can suggested the required codes? If you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
I’m trying to translate uncode-privacy plugin (ver1.0) with PoEdit but even when i change language it still doesn’t make any change. I have named files accordingly to .pot file
Files under Language folder looks like this
uncode-privacy.pot uncode-privacy-pl_PL.po uncode-privacy-pl_PL.mo
Could You please tell me what’s domain text for Your privacy plugin? Or maybe You could see a mistake that I’m missing.
Thank You!
issue fixed, files must be placed under languages/plugins and not in plugin directory itself.
Hi leathercustoms and thank you for confirm!
Hi, how do I make a single media use the full width of the page
Hi refluxtech! Yes this is possible confirmed! Anyway if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
on scrolling down can you freeze the secondary menu in addition to primary menu?
Hi pbadam! Actually only the main menu can be sticky to the top, the secondary menu cannot be fixed natively, sorry.
thanks, is there a .class or #id that applies collectively to the primary and secondary menus.. I might write css to make that entire class sticky
Hi, ”.menu-wrapper” is the div container of the 2 menus.
