8686 comments found.
Hello, I have a question about “Creative Director” template. If I only want to use this template do you recommend importing all content to word press or Only picking handful of content that is related to Creative director? if your suggestion is the second option can you help me by listing exactly which content pages I need to import to my WP?
Thanks
Hi Gaudiha! If you need only this template, please import only this page. As suggested in docs and in the Selective Import pop up, it’s suggested you import also elements that are part of the page, so all portfolios and blogs when you import an homepage (they are not too much). Anyway if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Having an issue since updating that “This is where you can add new products to your store” is coming up on the default shop page? So when I am at /shop it shows that, where as it shows the category in there as soon as you enter one. Shouldn’t it say Shop as thats the page title?
Hello!
That string comes from the core of WooCommerce (it is the default string registered for the product post type), and Uncode prints it in product archive when no other description are set. You can manage it with a filter to add to your child theme though. In this way:
add_filter( 'woocommerce_register_post_type_product', 'uncode_child_woocommerce_register_post_type_product', 10, 1 );
function uncode_child_woocommerce_register_post_type_product( $var ) {
$var['description'] = false;//to display nothing or the string you prefer (ex: 'Whatever you prefer';)
return $var;
};
or, if you need more control and condition, in this way:
add_filter( 'uncode_archive_subtitle', 'uncode_child_archive_subtitle', 10, 1 );
function uncode_child_archive_subtitle( $subtitle ) {
if ( ( function_exists('is_shop') && is_shop() ) || ( function_exists('is_product_category') && is_product_category() ) || ( function_exists('is_product_tag') && is_product_tag() ) ) {
$subtitle = false;//to display nothing or the string you prefer (ex: 'Whatever you prefer';)
}
return $subtitle;
};
Let me know, best 
My support has expired so I ask them here.
My ‘PROCEED TO PAYPAL’ button in Woocommerce is showing <btn> instead of <button>. It’s UNCLICKABLE, when I inspect CSS and manually change it to <button> then it works.
Please tell me how to fix this as I’ve lost so much sales this week.
Hi enchantedman! Unfortunately we don’t have other reports, can you please share your site link so we can check what is happen?
In the standard horizontal menu, can we shift the logo more to the left? (without using the full width menu, which is shifting it extremely to the left)
Hi pbadam! There is not a build-in option but it’s quite simple with a single line of CSS, please share your preview so we can suggest based on your settings.
@media (min-width: 960px){
.menu-container .limit-width {
max-width: 1600px;
}
}
I was very impressed with Studiofolio. Now I’m looking for a theme in which I can have a masonry homepage with blogpost, portfolio items, and woocommerce items combined. And just like with Studiofolio being able to choose what size. Studiofolio was able to do this except for Woocommerce, Is this possible with undsgn?
Hi WeAreNow! How it goes? Yes it’s possible in Uncode have a masonry page with blog, portfolio, products and pages. The settings for the width are different since you choose from the main module and not inside the pages as it was for Studiofolio: https://support.undsgn.com/hc/articles/115002644249
Thanks
Hi Gokk and thank you for interest! :)<brYes confirmed you can have fullscreen video (https://undsgn.com/uncode/pages/splash-page/) and you can also associate with the Uncode’s Slide Scroll (ex: https://undsgn.com/uncode/homepages/classic-firm/).
Hi Uncode! I didn’t realize that my support has expired, but is there a way that I can retrieve the past correspondences with you guys?
I need to revisit the questions/answers cos I completely forgot how to do some of the stuff that you’ve previously given me the steps to.
You guys have been great, btw!
Hi! Unfortunately the login to the Support Help Center is managed by Envato Purchase Code verification and you cannot access with support expired but when you post a question and agents reply an email is sent, so you have all the messages in your inbox. I hope this helps!
Hey you’re right – they’re all there! Thanks so much! I’m getting another site done, so will most likely purchase additional support from you guys.
Thanks again!!
Hi werkwerk and thank you for confirm! 
Hi again and sorry to be such a pain! I just need help with one question – I can’t seem to figure out where to go in WP to change the homepage main image – e.g. the image that the WE CREATE THE WEB text is overlayed on (image showing hands on laptop), in this example:
https://undsgn.com/uncode/homepages/classic-agency/I also can’t find the instructions in our earlier convos, so if you can help me with that I’ll be super duper grateful! TKIA!!
Hi werkwerk! Headers are external to pages and are connected by the Page Options, please follow: https://support.undsgn.com/hc/en-us/articles/213459649
OMG THANK YOU SIR!!!
Hi again! Sorry, I’ve another question about the dashboard:
I’m seeing UNCODE CHILD (instead of UNCODE) on the dashboard – https://www.screencast.com/t/7KFS7ufe
Should I be concerned? Anything I should do to fix it?
Thanks!
Hi! No this happen since you have installed the Child Theme (generally used for customisations), nothing to be worried: https://support.undsgn.com/hc/en-us/articles/213454729-Child-Theme
Thanks much! You guys have a fab weekend!
Hi werkwerk and thank you for confirming!
Hi there! I have now logged in to the account which made the theme purchase. I have noticed that I am no longer eligible for support, so please allow me to aks my question here. My client has somehow managed to send me the theme update, but since it is now installed and I’m guessing this is an issue you want fixed, I was hoping you could still provide me with a solutien (see the comment by StudioWindheim above). Best wishes & thanks in advance!
Hi Storyvents! As suggested in the StudioWindheim comments it seems that you are using extra plugins, in fact, after months that we published the update we don’t have similar reports. Have you tried disable them?
I have tried to disable the plugins, and things started to work again as soon as I disabled the Jetpack plugin. Seems like something you might want to have a look at…
Hi, it seems there is an option you use for Lazy Load your image, please try that settings.
Hi there! Yesterday we have updated our uncode theme to the latest version, and now we have a problem with displaying the post images / thumbnails after using the pagination on the masonry post display. Here’s an example: https://storyvents.com/blog/ (try navigating to page 2). Any help would be much appreciated!
Hi! We see some codes that are not part of the theme (like https://undsgn.d.pr/XRCB15). Anyway if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately (or at least ask for support with an account that bought the theme)! Thank you! https://support.undsgn.com/hc
Hi there and congratulations to a near-perfect, versatile theme! There´s one issue I´d like to report, though. It´s seemingly not possible to center heading elements in your content blocks system, unless their associated column is centered. Therefore it proves a bit hard/unpractical to combine centered heading elements with left-aligned text elements. If you could add the option to center heading elements… ah, anyway… Great theme.
Hi musimon and thank you for appreciate Uncode! Yes this is how Uncode works and it’s not possible to modify this, alignments are defined for the whole column that represent 99% of the scenarios. Have you tried to insert other elements in an inner row so you can align them easy? i hope this helps.
Hi, thanks for the reply. You´re absolutely right, that´s one good way to solve this.
Hi musimon and thank you for confirm! 
Dear undsgn team! I`d like to have a website like this: http://www.rathelwolf.com/ Is it made with one of your themes? I particular love the vertical logos!
Thanks in advance!
Hi pcbjr and thank you for interest! Yes this is a customisation based on Uncode (for example the logo).
Hey undsgn, thanks a lot for your reply! Is it a unique customisation, or are there options in the theme panel to set the logo like that?
Hi pcbjr! No this is unique customisation and I think it’s something really custom for a commercial WordPress theme.
How do I report a bug?
Portfolio items do not show when stored in a accordion that is closed by default.
Hi! Yes this is note, please follow this: https://support.undsgn.com/hc/en-us/articles/360000381529-JavaScript-modules-inside-Tabs-and-Panels
Thanks for the link I have added to the correct area in the theme settings java window. I still see an issue when expanding the accordion though and will try to explain the issue.
I have the accordion with one section in it. In that section I have a portfolio which works nice (when that section is left open on page load). If I set the accordion default to section 2 (it does not exist but I want the 1st section to be closed on load) then the portfolio does not show when expanded.
Hi evilradish! I’m sorry but it’s really not easy and figure this behavior in words…can you please share you preview? Anyway if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hello Undsgn,
Uncode theme doesn’t pass W3C CSS validation tests.
It throws 90 errors and almost 1900 warnings. No matter if I test the site I created or demo site you provide, resuilt is the same: https://validator.w3.org/unicorn/check?ucn_uri=https%3A%2F%2Fundsgn.com%2Funcode%2F&ucn_task=conformance#HTML test also didn’t go well.
Are you working on fixes?
Hi and thank you for report! It seems that this test is too strict for WordPress themes, please check the report for Avada (the most sold WP theme of all time), it has more and more reports than Uncode: https://validator.w3.org/unicorn/check?ucn_uri=https%3A%2F%2Favada.theme-fusion.com%2F&ucn_task=conformance#
Sincerely not sure how this tests works, for example it report errors because the property “pointer events” set to “none” doesn’t exists but this is pretty standard (and the same happen for mosts of errors), ex: https://www.w3schools.com/cssref/css3_pr_pointer-events.asp
Hi, we have a huge problem. We cannot get your uncode to work! When we install your demo, we cannot use the page builder! Therefore we are completely stuck. Please, please help
Hi RNDCreations! It’s really odd you are not able to use the Page Builder, can you explain a bit more what happen? You don’t give us any info to help. Anyway if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
My self-hosted Google font (Noto Sans JP) has stopped working. I use the same font on 2 of my websites but it’s not working on both sites. It was working until at some point as I used the dedicated support for it to be fully installed and work properly. Could self-hosted Google font be affected by any update, theme or wordpress itself? What do you think could be the reason for this problem?
Hi hanna_a_schmitz! It seems really odd that a theme (that is a set of static files) broke itself without any actions on 2 websites… Anyway please share the link to one of this sites so we can check.
Here is the link. stayandwash.com
Hi, from here your sites stay minutes to load (https://undsgn.d.pr/7k6pkq), when opens we see an error with TypeKit connection (https://undsgn.d.pr/97w0Hm). Anyway we don’t see any child theme, how you have imported a self-hosted font without Child Theme? https://support.undsgn.com/hc/articles/360000840849
I do have the child theme installed with css code indicating the location of the fonts on the server, which was done by your dedicated support team in October. I don’t have a problem with loading although it gets very slow when I go to the Theme Options. The server(Japanese) I’m using should be quite powerful. It seems there is some problem with child theme recognition?
Hi hanna_a_schmitz! Is the child theme also active? Since in the code I don’t see the child theme at all. Is the child theme active? How is named?
Obviously, the child theme was not active… Now the font is displayed. Thank you for your help.
Do you still see the slow loading problem and Typekit error? I’ve changed the font from Typekit to the one from Google font.
Hi hanna_a_schmitz and thank you for confirm! The error is gone and loading time are better now, even if it takes a few seconds to open the connection (I’m from Europe so if this is a Japanese host maybe pretty normal).
Good to hear! Thanks a lot!!
Hi hanna_a_schmitz and thank you for confirm! 
Hello, After updating to latest wordpress version, page editor is not working. Installed Classing editor but nothing changes. Can you advice what to do?
Hi 8thns1! If you’ve upgraded to WordPress 5.0 and you are apparently no longer able to use the Page Builder, please follow:
- Update to Uncode 1.9.3 (or higher), update the required plugins and make sure you have selected the Disable Gutenberg Editor option in the WPBakery Page Builder > General Settings. When updating the theme don’t forget to update Uncode Core and WPBakery Page Builder plugins as outlined in the Theme Update documentation.
- Alternatively, if you cannot update the theme, you can install the free Classic Editor plugin from the official WordPress repository and check the replace the Block Editor option.
Please find all info here: https://support.undsgn.com/hc/en-us/articles/360000284218
Hello Undsgn! Hoping you can help me with a simple question that I can’t seem to find the answer to anywhere.
I can see in this Demo – https://undsgn.com/uncode/homepages/portfolio-bureau/ – that the Menu has a class .menu-absolute applied to it. Which settings do I use to apply the same class/look to my menu?
Thanks in advance for your help! J
Hi wolandtech and sorry for delay!
Not sure to understand the request but this is an Off Cnvas menu without Sticky and Hide option, you find these option in the Menu > Animations: https://support.undsgn.com/hc/en-us/articles/214001905
Hi! I’m having an issue with this theme. I use it on my website since 1 year (so my support has expired…) without any issue and today I wanted to update it (I’m using the 1.6.4.1) and noticed it was no longer registered! When I try to register it again it says “Invalid credentials, or your Envato account does not have Uncode among purchased items”. It was correctly registered before I can’t find a solution to register it again. Could you please help? Thanks very much!
Hi mathieubonnevie! Without a check to your site it’s not easy to help, sorry. Anyway the actual documentation refers to new version of Uncode, in old version there is not an automatic update mechanism connected with the registration. Anyway you can use the Envato Market plugin to update the theme even not register, so then you can register the new version directly.
Thanks for your prompt reply. I tried to update the theme with en Envato plugin but it says “The download failed. The supplied URL is not valid.” Is there something wrong with my API?!
Hi! Do you use this one? https://envato.com/market-plugin/
Yes this very one. All issues solved now, and I can’t understand how: I updated another theme with the Envato plugin and it worked, ending with a strange code. I tried to update your theme then, this time it worked! And I could register with a token then. So all solved now, thanks!
Hi and thank you for confirm! 
Hi, Uncode Mega Menu, Is it possible to modify the mega menu to look like https://www.starbucks.co.uk/ see menu “RESPONSIBILTY” showing 4 columns with two content link rows? Many thanks. Richard
Hi builtonline! Yes I think it’s possible with a bit of CSS even if not tried.
Hello there, Is it possible to make content in the Uncode mega menu scrollable? Where the mega menu is too long for small screens, links get hidden. Is there a css fix to make the mega menu panel scrollable and to specify the panel height. Thanks
Hi builtonline! I don’t think this is possible sorry.