Hi,

First of all thanks for showing your interest in Porto WordPress.

No, you do not need HTML knowledge to work with the Demos, It is pretty easy to use it, You can use it with simply drag and drop and 1 click Installation of the Demo .

Thanks.

Hi,

Can you please provide me the screenshot of the menu you want to remove?

Thanks.

It would be the admin bar node that sits in the top most (black) thin menu in the Wordpress Admin area. $wp_admin_bar->remove_menu(‘porto’); (<< this works for removing from side Admin menu but not top) $wp_admin_bar->remove_node( ‘porto’ ); (<< we thought this should work for the top admin menu but does not)

Hi,

Please go to wp-content/themes/porto/inc/admin/admin.php and remove/comment this function and check your site after removing the browser cache: https://pasteboard.co/HY5OwmJ.png

Thanks.
   

Hi,

Please read and follow the instructions written in this article: https://smartwave.freshdesk.com/support/solutions/articles/12000052391--3-transfer-re-use-license-from-test-to-live-site

Thanks.
   

Hi,

Can you please tell me where you have used that JS before? and also please make sure that the JS is correct or not.

Thanks.
   

Hi PT-Support2,

I have used it in the footer page under theme options => footer => Copyright.

This scrip works fine and i us it by many of my websites. Before the theme update is works also fine on your theme

kind regards Dust

Hi,

Sorry to say that but it relates to Customization, You have added a custom code, and it is not working now, Please once again try with the older version of the Theme with which it was working and check will the code works with the old Theme version or not? If it will work then you can use old Theme version or if you want to use it with the new Theme version then you have to Customize your code to make it compatible with the new Theme again or you have to Customize the Theme core files for your Custom code compatibility.

Thanks.

Hi,

It must be the cache issue at your end nothing else, Please first remove/flush the server cache and then deactivate it and then remove and then deactivate the site cache plugins and finally update your Theme to the latest version: https://smartwave.freshdesk.com/support/solutions/articles/12000052422--14-update-porto-theme-manually-without-loosing-any-data-
and check your site after removing the browser cache. Hope you will not find this issue.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 13/05/2018. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

I have just tested it at my end and it works perfectly fine on the latest IE 11 and 11+ version, you can check our live Demo as well: https://www.portotheme.com/wordpress/porto/shop11/

You will not find an issue. I think you are testing it on the old version of the browser or it must be the cache or any third party plugin confliction issue on your site nothing else.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 14/11/2018. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

Please add your all those logos inside Porto Carousel element and set it as per your requirements, It will work for you, if not then please contact us through our support system with your site WP Admin login details so we will check and solve it for you.

Thanks.
   

Hi,

Can you please contact us through our support system with your site WP Admin Login details so we will check and solve it for you.

Thanks.
   

OK.

Hi,

The issue you are facing is because of the PHP version, Your site is using the PHP version below 5.6 which is not compatible with the theme so you have to change the PHP version of your site to minimum 5.6 and also please make sure that your server requirements must meet the latest theme minimum requirements as given in the theme documentation here: http://www.portotheme.com/wordpress/porto/documentation/ And please try to upload the theme via Cpanel again as showing in the Complete Video Installation Guide of WordPress here: https://www.youtube.com/watch?v=U6mqyuDF4GY&feature=youtu.be

Hope you will not find an issue if yes then please contact us through our support system with your site WP and Cpanel Login details so we will solve it for you.

Thanks.
   

Hi,

Slider Revolution is Included in the Theme Package and you can easily Install it by going into Porto >> Setup Wizard >> Plugins.

Thanks.
   

Hi,

Please copy and paste the below-given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.

ul.products li.product-col .product-image .inner:before {
    background: none !important;
}

Thanks.
   

Hi,

Please download the latest Theme language translation files attached below and upload it to wp-content/languages/themes and then go to wp-dashboard >> setting >> general and change the site language as Arabic from there and save changes and check your site after removing the browser cache.

And if you want to change any string/word as per your requirements, you can easily change it by editing the porto-ar.po file and change the word translation in it and save changes and then generate the porto-ar.mo file from that po file and place both Customized files at the same place. It will work for you.

You can use this software for editing the po file and generating mo file from the po file: https://poedit.net/

Thanks.
   

Hi,

This seems to be the particular element CSS is not working on your site, This may be because of the minified CSS or because of the cache or because of any third party plugin confliction as well.

So please try once after deactivating all the third party plugins and removing the server, site and browser cache and also deactivate all the cache plugins from your site as well, hope you will not find an issue if yes then we have to deactivate your site and for that you have to contact us through our support system with your site WP Admin Login details but after extending your support extension because your 6 months of support period is expired from 24/03/2018. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

*Thanks, turns out I needed to disable the OLD porto plugins…

Sound’s Great!

Hi,

Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.

@media (max-width: 991px){
#header .searchform-popup .search-toggle {
    color: #a1cb39 !important;
}
}

Thanks.
   

Worked Perfectly!!! Thanks so much!!

Most Welcome

Hi,

You have to Customize the my-account.php file under wp-content/themes/porto/woocommerce/myaccount

And if you have any issue remaining or new issue then please create a ticket on our support forum.

Thanks.
   

HI，If the theme is updated, it will be invalid?

Hi,

Yes, obviously it will, You have to use the Child Theme and then copy the same file into the Child Theme by creating same folder hierarchy in the Child Theme and then Customize it under Child Theme, then you will not loose it when ever you will update the Theme.

Thanks.

Hi,

Please read and follow the instructions written in this article: https://smartwave.freshdesk.com/support/solutions/articles/12000052389--1-home-page-pop-up-modal-box-background-image-and-text-changing-or-removing-

Thanks.
   

Hi,

We have to debug your site, It must be the cache issue at your end, Please contact us through our support system with your site WP Admin Login details so will check and solve it for you.

Thanks.
   

Hi,

Really sorry for the inconvenience, I have just tested the latest Theme at my end and finds that you are right, Porto Testimonial is not working when you placed it inside Porto Advance Carousel. Please use/set the Testimonials under Porto Carousel element it will work for you, and also I am forwarding this to the development department to look through it and solve it asap with the new Theme update.

Thanks for your understanding.
   

Thank you – that solution worked!

Sound’s Great! & Most Welcome

ignore my previous question, I have successfully experimented

it was very easy to just copy the inline css code: 1 that I have inspect elements is:

.add-links .add_to_cart_button: hover, .add-links .add_to_cart_read_more: hover, .add-links .add_to_cart_button: focus, .add-links .add_to_cart_read_more: focus { background-color: # 000000; color: #fff; }

copy paste the script into the theme option> skin> custom css

just edit the color code that we want

I want to ask about the licensed …

I want to buy 1 more license for another domain, how do I do it?

thanks

Hi,

Sound’s Great! That you have managed to solve your issue by yourself.

And if you buy another license you can contact Envato or buy from your Envato account.

Thanks.

Hi,

Can you please provide me the screenshot of the error? and also before providing me the screenshot, Please try once after removing the FTP Authentication from your site and then try to update/install the plugin.

Thanks.

It looks like there was an issue updating the theme. I tried a backup of the website and installed the theme again and now everything works fine.

Thank you anyway.

Sound’s Great!