23206 comments found.
Hi there! Great theme! But since the latest update I have a huge problem. Everywhere on the website the Porto Recent Posts are not working in Internet Explorer. We use it on severel pages. How to fix this? Grtz, Herman
Hi,
I have just tested it at my end and it works perfectly fine on the latest IE 11 and 11+ version, you can check our live Demo as well: https://www.portotheme.com/wordpress/porto/shop11/
You will not find an issue. I think you are testing it on the old version of the browser or it must be the cache or any third party plugin confliction issue on your site nothing else.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 14/11/2018. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi,
Please add your all those logos inside Porto Carousel element and set it as per your requirements, It will work for you, if not then please contact us through our support system with your site WP Admin login details so we will check and solve it for you.
Thanks.
Could you please revert or at least give an option to choose the style of social icons displayed in the top bar? They were looking really nice on the website before (the small rounded icons), now they are huge, rectangular and almost the size of my logo in the header!
Hi,
Can you please contact us through our support system with your site WP Admin Login details so we will check and solve it for you.
Thanks.
OK.
I am a multi licence user and for the first time am getting this error when trying to install theme. #41188 Parse error: syntax error, unexpected ’.’, expecting ‘)’ in /home/waterheaterrepai/public_html/wp-content/themes/porto/inc/plugins/plugins.php on line 24
I tried several different times. Please help.
Hi,
The issue you are facing is because of the PHP version, Your site is using the PHP version below 5.6 which is not compatible with the theme so you have to change the PHP version of your site to minimum 5.6 and also please make sure that your server requirements must meet the latest theme minimum requirements as given in the theme documentation here: http://www.portotheme.com/wordpress/porto/documentation/ And please try to upload the theme via Cpanel again as showing in the Complete Video Installation Guide of WordPress here: https://www.youtube.com/watch?v=U6mqyuDF4GY&feature=youtu.be
Hope you will not find an issue if yes then please contact us through our support system with your site WP and Cpanel Login details so we will solve it for you.
Thanks.
Hello! I just bought porto, I would like to know if revolution slider is included or is it necessary to buy it separately?
Greetings from Mexico
Hi,
Slider Revolution is Included in the Theme Package and you can easily Install it by going into Porto >> Setup Wizard >> Plugins.
Thanks.
Hello, I need to remove the option that puts gray background to the images automatically
Hi,
Please copy and paste the below-given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
ul.products li.product-col .product-image .inner:before {
background: none !important;
}
Thanks.
I want translate porto.pot to arabic, what I should do ? i’m using polylang, but I will translate the strings manually
for example I found ” Shopping Cart ” in porto.pot, where I should put the translation file ? Thank you
Hi,
Please download the latest Theme language translation files attached below and upload it to wp-content/languages/themes and then go to wp-dashboard >> setting >> general and change the site language as Arabic from there and save changes and check your site after removing the browser cache.
https://www.dropbox.com/s/fyap9arq541hu5e/porto-ar.mo?dl=0https://www.dropbox.com/s/7xfh894tv7rzy3n/porto-ar.po?dl=0
And if you want to change any string/word as per your requirements, you can easily change it by editing the porto-ar.po file and change the word translation in it and save changes and then generate the porto-ar.mo file from that po file and place both Customized files at the same place. It will work for you.
You can use this software for editing the po file and generating mo file from the po file: https://poedit.net/
Thanks.
just downloaded and tried to install the latest update. (was much over version 3.? prior) after updating the porto concept image 4 is OUTSIDE the circle. Square image screenshot here > https://screenshot.net/7n2o6cn I took your advice from someone else and tried to create a new page with only the concept and still the same. Any thoughts? I tried the last two updates and I get the same result
Hi,
This seems to be the particular element CSS is not working on your site, This may be because of the minified CSS or because of the cache or because of any third party plugin confliction as well.
So please try once after deactivating all the third party plugins and removing the server, site and browser cache and also deactivate all the cache plugins from your site as well, hope you will not find an issue if yes then we have to deactivate your site and for that you have to contact us through our support system with your site WP Admin Login details but after extending your support extension because your 6 months of support period is expired from 24/03/2018. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
*Thanks, turns out I needed to disable the OLD porto plugins…
Sound’s Great! 
I thought it might be quicker and easier to ask this question here, rather than posting a support ticket. The site works exactly how I want it to, but on mobile, the search form disappears. How can I enable the search on the mobile site??
Hi,
Can you please share your Live site URL with me so that I’ll check and provide you the solution.
Thanks.
FYI – we are using the latest version (updated this week)
Hi,
Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
@media (max-width: 991px){
#header .searchform-popup .search-toggle {
color: #a1cb39 !important;
}
}
Thanks.
Worked Perfectly!!! Thanks so much!!
Most Welcome
Hello, I can see the share link on the page, which is the bottom area, but on some pages I want to hide, I see the theme does not have this option, and the header area can customize the block, but there are some pages that need the header Structure, do not need some custom blocks, can I hide it? If not, will you consider updating it with the next version?
Hi,
Please edit the particular page from which you want to remove/hide the share and under Page Options, you will find share option, just turned it to NO: https://pasteboard.co/HXN9HyWj.png
Regarding header structure issue please explain it more clearly if possible with the help of screenshots for the better understanding and also if possible through our support system so we will help you in solving your issue.
Thanks.
thanks, i can see it, about header structure issue, i want to say is that header builder you can set Logo, main menu(is needed),and sometimes i want to set block(porto block), you can add something to the block, such as links, and display it only on certain pages, then control it, such as Christmas, the entire site is displayed, and other times only on a few pages.
Hi,
This is not possible with the particular way like you want, but this is possible with one possible solution, Like (you can add something to the block, such as links, and display it only on certain pages) for that Please go to Blocks and create a new Block and set it as per your requirements and then edit the particular page and scroll below you will find view options and under view options you will find content top option, Just paste that block slug name in the content top section and save changes now the particular block will only show on the particular page just under the header.
Thanks.
Hello, I have solved it. There is still a problem. Can I modify the URL that the user jumps after logging out, or modify the page layout of the current jump, because it is not a fixed single page, I should modify the theme folder. Which file?
Hi,
You have to Customize the my-account.php file under wp-content/themes/porto/woocommerce/myaccount
And if you have any issue remaining or new issue then please create a ticket on our support forum.
Thanks.
HI，If the theme is updated, it will be invalid?
Hi,
Yes, obviously it will, You have to use the Child Theme and then copy the same file into the Child Theme by creating same folder hierarchy in the Child Theme and then Customize it under Child Theme, then you will not loose it when ever you will update the Theme.
Thanks.
Hi, how to stop/hide pop up modal newsletter?
Hi,
Please read and follow the instructions written in this article: https://smartwave.freshdesk.com/support/solutions/articles/12000052389--1-home-page-pop-up-modal-box-background-image-and-text-changing-or-removing-
Thanks.
Please tell me why not changing the theme colour? basic color settings. I change through the panel porto. Cache cleared, no changes. Template 4. Thanks.
Hi,
We have to debug your site, It must be the cache issue at your end, Please contact us through our support system with your site WP Admin Login details so will check and solve it for you.
Thanks.
Hi – latest 4.9.1 seems to have broken the Porto Testimonials from showing on my pages? It just shows a blank white space rather than the scrolling testimonials that were showing before?
Hi,
Really sorry for the inconvenience, I have just tested the latest Theme at my end and finds that you are right, Porto Testimonial is not working when you placed it inside Porto Advance Carousel. Please use/set the Testimonials under Porto Carousel element it will work for you, and also I am forwarding this to the development department to look through it and solve it asap with the new Theme update.
Thanks for your understanding.
Thank you – that solution worked!
Sound’s Great! & Most Welcome
Hello
I want to ask, I want to change the color of the add to cart:hover button which defaults was blue to other colors
I searched the typography theme option> skin can’t find it …
I use mozilla element inspect and find the inline css file: 1 and where is the inline: 1 css file located?
thank you
ignore my previous question, I have successfully experimented
it was very easy to just copy the inline css code: 1 that I have inspect elements is:
.add-links .add_to_cart_button: hover, .add-links .add_to_cart_read_more: hover, .add-links .add_to_cart_button: focus, .add-links .add_to_cart_read_more: focus { background-color: # 000000; color: #fff; }
copy paste the script into the theme option> skin> custom css
just edit the color code that we want
I want to ask about the licensed …
I want to buy 1 more license for another domain, how do I do it?
thanks
Hi,
Sound’s Great! That you have managed to solve your issue by yourself.
And if you buy another license you can contact Envato or buy from your Envato account.
Thanks.
Hi Team
After the new update i tried to enter our FTP Account details to install Porto functionality but it ends in an error. I tried it several times.
Hope you can help me.
Hi,
Can you please provide me the screenshot of the error? and also before providing me the screenshot, Please try once after removing the FTP Authentication from your site and then try to update/install the plugin.
Thanks.
It looks like there was an issue updating the theme. I tried a backup of the website and installed the theme again and now everything works fine.
Thank you anyway.
Sound’s Great!
HI Team,
Some Theme speed optimization results, using latest Woocommerce, WP, and Porto Theme Version. I am using WP Rocket as well as your in-built optimization but results are still bad – why?
Google page speed (desktop): https://i.imgur.com/MdTWDsR.png Google page speed (mobile): https://i.imgur.com/JW0H8OY.png GTMetrix: https://i.imgur.com/honS4NN.png Pingdom: https://i.imgur.com/W2gvjy7.png
I’d appreciate if you can dedicate some resources to speeding up the plugin, better user experience and better SEO!
BTW, I don’t use FAQs, Testimonials etc. on Porto Theme, will disabling them reduce page size or not?
Thanks
Hi,
The speed of the website is something which can be achieved using Customization so I only able to provide you the tested solution, Please read and follow the instructions written in this article: https://smartwave.freshdesk.com/support/solutions/articles/12000052420--10-porto-site-speed
And yes, If you don’t use FAQs, Testimonials etc. on Porto Theme, will disabling them reduce page size for your site.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 06/11/2016. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi Team
A suggestion for you.
When you send out theme update email from ThemeForest, it would be VERY helpful to see a Changelog and versions of WordPress and Woocommerce supported, inside that email so most of us who are running critical production sites can immediately tell if we need to update or we can wait.
appreciate all your efforts.
Hi,
Thanks for your suggestion, We really appreciate all our Customers suggestion, and dear that email is sent from Envato, we have no access on the particular email, but I am forwarding your suggestion to the development department department for forwarding this suggestion to Envato officially from P-Themes.
Thanks.
Hello, please tell me how to install the Russian language? Very necessary. Thanks
Hi,
Please download the latest Theme Russian Language Translation files from below given links and upload it to wp-content/languages/themes and then go to WP-Dashboard >> Setting >> General and change the site language as Russian from there and save changes and check your site after removing the browser cache.
https://www.dropbox.com/s/1q3lj2euf9vrfwn/porto-ru_RU.mo?dl=0https://www.dropbox.com/s/5rq6ejcec43ggcf/porto-ru_RU.po?dl=0
Thanks.
Hi,
It looks likes your site CSS is not working, Can you please try once after deactivating all the third party plugins and check your site after removing the browser cache and also maybe it is because of the SLL of your site, Sometimes the SLL is not Installed on the site properly from the hosting provider, hope you will not find an issue otherwise contact us through our support system with your site WP Admin Login and CPanel details so we will check and solve it for you.
Thanks.
There’s an issue with your Advanced Carousel element since today’s update. I have a testimonial carousel that’s not showing up within the advanced carousel but when removed from the carousel they show up fine.
Hi,
Can you please contact us through our support system with your site WP Admin Login details so we will check it for you.
Thanks.
Thanks for the quick reply. I opened a ticket.
Hi,
Our business hours are Monday to Saturday – from 12:00 AM to 08:00 AM EST once your ticket will resolved you will get the reply of your ticket so until that please be patience.
Thanks for your understanding.
You logged into my Wordpress backend, disabled all my plugins, disabled my theme and left my website that way. Why would you do that? I understand troubleshooting but put it back the way you found it please. By the way, it’s still not working.
Hi,
Sorry for the inconvenience, We were testing it on your site that is why we deactivated your site third-party plugins, and your issue has been solved with our provided plugin, now it must be the cache issue at your end nothing else. Please see this video: https://jmp.sh/ixnC9ox
Thanks
