Hi and thank you for appreciate Uncode! During this year we planned to release a big WooCommerce dedicated update.

HI! Yes feel free to update even if it’s quite a big update you should have no problems!

Thank you for your respons!

Thank you for confirm!

Hi! Try this one:

.menu-container {
    background-image: url(https://iasnaia.arq.br/wp-content/uploads/2019/02/background.jpg);
    background-size: cover;
}

Perfect! Many thanks!!

Thank you for confirm!

Hi efdesignbr! If you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately (or at least ask for support with an account that bought the theme)! Thank you!  https://support.undsgn.com/hc

A few options down you need to change the initial Overlay Visibility.

Yes but it applies to all the blocks at the same time

Really not sure what you are trying to recreate, please share our demo link and your site link.
Anyway we remind that if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately (this wall is not a support tool and it’s used for limited suggestions)! Thank you!  https://support.undsgn.com/hc

Hi, please find here the info you need, you just need to connect the Contet to a custom Content Block: https://support.undsgn.com/hc/en-us/articles/214002165-404

Completely missed that. Thanks

Thank you for confirm!

Hi serobbins! Not sure to understand the request, sorry. Can you please send the link to this page so we can first check if there is a build-in option or suggest the correct code for this?

I redesigned so all good, thanks.

Hi serobbins and thank you for confirm!

Hi decoded-! I’m sorry but it’s the first time I see this sets of add-ons, it actually have just 80 sales and was published few weeks ago. In case can you ask the author if they offer a refund or we can offer too if you test and it’s not compatible, so you can test risk free! Let us know!

Hi dcpotter22 and thank you for interest!
Actually Uncode is based on a backend only custom version of WPBakery.

Hi Auroredurpoix and thank you for appreciate Uncode!
1. I think you updated automatically to WordPress 5.0, please find more info here: https://support.undsgn.com/hc/en-us/articles/360000284218
2. Uncode uses a native method from Envato, if you have problems anytime I think you host is blocking something. Anyway you can try this official plugin from ThemeForest: https://envato.com/market-plugin/
If you have problems also with this plugin I think you need to update manually via FTP.

Thank you ! The problem was coming from the update ! It finally works! Thank again for your answer

Hi Auroredurpoix and thank you for confirm!

Hi david_h__! Not sure why for you is huge on mobile, for example here the lead text looks great on devices too: https://undsgn.com/uncode/homepages/classic-agency/
Anyway we don’t have a build in option for this but you can use a code like this to fine tune your text on tablet and device (adjust sizes to your needs):

/*device */
@media (max-width: 569px){
p, li, dt, dd, dl, address, label, small, pre, code {
    font-size: 12px;
}

.text-lead > * {
    font-size: 16px;
}
}

/* tablet */
@media (max-width: 959px){
p, li, dt, dd, dl, address, label, small, pre, code {
    font-size: 13px;
}

.text-lead > * {
    font-size: 17px;
}
}

Let us know if this works!

Hi and thank you for appreciate Uncode! Are you using some cache plugins? If you use a plugin that transform the page to a static HTML version is not possible to randomize the page unless you didn’t exclude from the cache, otherwise you see the static cached one. In case send the link to your site so we can check!

Thank you, I have sent through a support ticket

Ok perfect!

Hi jeanphilippehs! Last version of Uncode is version 1.9.3: https://support.undsgn.com/hc/en-us/articles/213454129
Unfortuantely it’s not possible to tell you what is the problem just in words, we don’t have other users reporting the same problem but it seems a problem with JavaScripts files, maybe you installed some plugins, in case send the link to your site.

Hi, thanks for your answer. The blured thumbnails were due to the Asynchronous Adaptive Images option. It seems I can’t have access to the last version, the one I can download in my Themeforest account is the 1.3.3. How can I download the updates ? 1.3.3 is fine for what I need to do, is there any security issues fixed in the next versions that should make me update ?

Hi jeanphilippehs! Yes this is a feature of the Asynchronous Adaptive Images but they should not give you problems (and you can browse most of our showcased websites using this https://undsgn.com/uncode/showcase/). It seems really odd, actually on Envato server is uploaded only the 1.9.3. No there are no security issue but it’s always suggested to update. In case you can also use this official plugin from Envato: https://envato.com/market-plugin/
PS: Since you are updating from a very old version I suggest to perform a complete backup before update.

Hi brandupmedia! Do you refer to the Masonry or to the Metro? If you refer to the Masonry I don’t see any differences apart the fact that all images from demo contents have the same height. What you see that don’t works? https://undsgn.d.pr/VMfHTL

Hello,

Yes that was the problem that I have added the images the same size and I was expecting for another look. Sorry about that.

Don’t worry! Thank you for confirm!

Hi and thank you for confirm, no sorry this is not possible.

Because I have cloned the first Accordion all the rest keep opening and shutting the first one, is there any way to clone the first one but change the one it opens? https://www.total-mtb.co.uk/riders-2/

Please check the docs, it’s suggested to not clone tabs and accordions (not duplicate the first but create from new after you have saved the page) but create from scratch.

Hi daniel0118! I think you are checking not the correct option, to reorder or re-assign them you need to enter the single post: https://support.undsgn.com/hc/en-us/articles/214005985#&gid=1&pid=9
Be also sure you have set the Automatic Query in the Posts module: https://support.undsgn.com/hc/en-us/articles/214005985#&gid=1&pid=7
Anyway if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket and we care to support the solution! https://support.undsgn.com/hc

Thanks for the reply. I have followed the instructions on the support site before submitting my question. As mentioned it is working correctly except that the order is changing from the content block settings rather than the order of the related posts that I selected from the single post page.

I will submit this as a ticket, thanks Daniel.

Hi! Not sure why you need to change the order in the Content Block since the order need to be selected in the single Page Related Posts option, just leave the Posts module > Single > Custom Order set to Off. Anyway if this doesn’t help, just Submit a ticket so we can check your installation privately!

Hi coolunuz! This can happen if something goes wrong with the update procedure but it’s super easy to fix. Just access your FTP and navigate to this folder “html/wp-content/plugins”, here you’ll see a sub-folder named “uncode-js_composer”, delete it and the re-install from the admin.

Thank you for the advice.

I don’t have the FTP details because my client wanted to use his hosting company. I will look into next week and let you know if i need any further assistance.

Have a nice day

Hi coolunuz! You just need to request the hosting company or ask them to delete this folder, if you have FTP details it’s a one minute procedure.

Hi florianhwm and thank you for appreciate Uncode!
No sorry there is not an option for this and there is not a quick code we can suggest. I see that with the Offcanvas Vertically Center menu a logo on top should be fine. Would you like to send this suggestion? https://support.undsgn.com/hc/en-us/articles/213714949

Hi andre_malware! Don’t worry if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately (or at least ask for support with an account that bought the theme)! Thank you!  https://support.undsgn.com/hc

Hi xscottxhurtadox! Yes it works with PHP 7.2 and it’s also the suggested version.