8633 comments found.
Hi, I really love the theme and it works perfect. But I have some issues with the “Creative Director Page”. When I scroll down to the last slide and try so slide further, the page is locked and I cannot scroll anymore and the scroll up button doesn’t work as well. But it is only on tablet and mobile. For some reason the footer is also not visible. Can you please help? Many thanks You can see it on this page: https://robinfaustini.com
Hi bonnychrome! If I’m not wrong this issue is just fixed for the upcoming release. If you need to verify or you support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hey Guys, I know my support has expired, but I am having a big problem And I don’t know how to fix it
When I am adding the “Slides Scroll” or “Simple Scroll” to the page, there is a white bar at the top of the page menu. And the scroll is not working well. it jumps from slide to slide without any effect. sometimes it does not even scrolls, it keeps on the “header content block”.
When I am selecting the “None” scrolling, there is no white bar, and the page just scrolls. I need the “snap” function. HOW can I fix that? is there any Support entry where I Can read? THX a Lot, I really love your Theme!
Hi FlyingGuy! Without a check to your site it’s really not easy to tell you what is the problem, can you please verify this is not the problem? https://support.undsgn.com/hc/en-us/articles/360000130345
Otherwise send the link to your site to check!
Are you testing when you are logged out? From here it’s fine: https://undsgn.d.pr/XCfaHh
Yes. Thx. I have read your link above, and there was, for unknown reasons, the
tag, and this caused the empty white space. But one REALLY last question: do you know why the “copyright” text with the social links are not sticky? they are in the “content block” but when you scroll they scroll too instead of staying sticky as I have set it up.
Hi FlyingGuy! An element can be sticky inside the row container, I think you expect that this element is absolute positioned (not sticky).
Oh, okay. Then I understand the “sticky function” wrong. I assume that I can do this by adding a custom class name, and then styling it with a custom css right?
Hi FlyingGuy, it’s not easy since you are inside Slides Scroll slides, you should hack the code and insert this out of the contents of the page (like for example the menu or the dots elements), then apply a bit of CSS to fine tune it. Just to give you an idea:
/**********************
*
* Action to append something at the top of the body tag
*
**********************/
add_action( 'before', 'uncode_child_hook_before' );
function uncode_child_hook_before(){
echo 'something';
}
Thanks for any help!
Hi! Not sure about the change date method… you should follow this: https://support.undsgn.com/hc/en-us/articles/115002848609-Reorder-filter-menu-items
I’ve manage to fix it! I deactivate the Category Order and Taxonomy Terms Order plugin. Change the date to an older date and that’s it!
Hi and thank you for confirm! 
Im getting a visual composer error when i am activating WP visual composer plugin… and when i try to edit the demo slider, the content blocks is nothing but html code because the visual plugin will not activate… its like the other plugin is conflicting one another?
Hi! Is this a new installation or this happened from one moment to another? What is the specific error you have? Have you also enabled the Role Manager as highlighted in the docs? https://support.undsgn.com/hc/en-us/articles/214000625-WordPress-Installation
I can not use page builder on post pages. I cent even open screen option panel. Is it normal? My theme is updated to Version: 1.9.3
Hi! We don’t have other users reporting a similar problem. Have you activated the Role Manager for Posts in VC options?
yes, it is activated
Not sure what to suggest apart disable extra plugins etc… Unfortunately not other users reported a similar problem. In case open a private ticket.
Hi Guys,
Is it possible to have two types of menus on one site? Just on one page I would like to heave menu on the left side instead like on other pages at the top.
Hi, no sorry this is not a native option, even if this is a creative theme a normal websites has just one menu layout.
Thanks, no problem. I hope you can implement it in future updates as I can see already few people ask about this.
Hi! Yes I remember but we have daily dozen of requests. In case try to contact back in few weeks we’ll check if it’s possible suggest a PHP hack for the child to declare a different menu layout (actually we are closing an update and all devs are full).
Hi Is that possible to have two different colors between the offcanvas menu and the header? I am not sure if the both items are managed by the same skin or not (same question than “adendo”)
@media (min-width: 960px){
.menu-offcanvas .menu-container {
background: red;
}
}PS: If this doesn’t work for you please open a private ticket and insert your site link so we can fine tune on your settings: https://support.undsgn.com/hc/en-us
Thanks, that was another class to override but that works.
Hi tremblant and thank you for confirm! Yes when you apply CSS codes it’s all about overrides.
can you reduce the vertical spacing between heading & subheading, heading & text paragrap, row & next row, through css without actually adjusting the padding manually of each section?
Hi pbadam! Not sure what you refer (for example from row & next row there are not spacing); for the heading and subheading there is an option: https://undsgn.d.pr/BMHERF
Anyway if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
“Overlay menu on mobile” for “left menu” I am wondering if I can have the overlay menu look for mobile while using the left (standard) menu?
I would prefer a full page menu overlay on mobile then just the dropdown look? Let me know.
Hello,
not sure to understand, sorry. Are you looking for this option? https://undsgn.d.pr/tQn8me It is visible only if you activate the “Menu Sticky Mobile” as well.
Let me know. Best 
well it’s more the look then the functionalities when press it’s full screen overlay instead of block dropdown animation.
view image here as a simple reference: https://www.dropbox.com/s/1m9ljcqv9akimm5/menu.png?dl=0Sorry, I still don’t understand, many apologies. The image you provided is exactly, if I’m not missing something, what you get if you switch on the options I mentioned above. Don’t they work as expected?
Ok yes that seems almost there. Is there an option to have it fullscreen instead of menu height based?
Hi blackbookdesign! If you check from your mobile it should be 100% height like our demo, if you don’t see 100% height please send the link of your site so we can check!
Yup, thanks it’s 100% height on mobile in the updated theme. Can you let me know why the behaviour is different on desktop? Would be nice to have the same 100% height effect instead of a cheesy dropdown…
Hi blackbookdesign! This option is designed to works fine on mobile (real devices) not when you emulate with the browser size (by the way final users don’t play with the browser size, the browse the site or with desktop or with a device).
It’s just that it’s weird if the browser window is smaller then 960px wide. It happens often when on a 13” or 15” laptop… oh well…
It’s really not possible on a 13 or 15 laptop, 960px corresponds to a tablet size.
Well not everybody browses full screen, just saying…
Anyhow, logical way would be to make behaviour same on all devices depending on screen size not just depending on devices. Thanks for your input.
On a 15” it can happen only in very rare cases (developers tools opened), in 13” also less cases since on these small screens normal users tent to have browser full width (since they are by default in a limited space). Yes it should be possible but this designed for a better real device and desktop experience.
Hello, in the theme options the fold out doesn’t work when i click on it.
Hello, sorry for the issue.
It could be due to a javascript error generating by a conflict with another plugin or something like that. But we should check it to make sure. I recommend in this case to open a ticket on our Help Center, there we have a completely dedicated support team, please drop a few lines, provide your WP login details and we care to support the solution! Thank you!
https://support.undsgn.com/hc
Hello,
You have the WPBakery “Blog” module which has a “Module” tab with “Posts element” settings (i.e. Title, Spacer, Date, Icon, etc), I would like to add custom Div or Span element via functions.php.
Do you have a list of hooks I could use or can you let me know which PHP file contains the module so I can add a hook?
Thank you in advance for your assistance.
Hi Hot-Shot! No unfortunately we don’t have an hook for this at the moment. What you need to insert exactly? Not sure maybe we have some suggestions.
Thank you for getting back to me so quickly.
I created custom content lock functionality for pages/posts and I need to display a custom badge for each grid/isotope element depending on my post/page meta settings (i.e. locked, members only, premium, special, etc). This is why I need a hook to create advanced layout. I don’t think there is any other way to accomplish this.
Could you add a hook for the “Blog” module in your next update?
Hello!
I’m sorry but that particular module is very complicated and it involves in particular the file uncode/vc_templates/uncode_index.php for the output and the file uncode-core/vc_extend/config/uncode_map.php for the UI.
However, the output is at the end printed by the file uncode/partials/elements.php and you can find many filters there. You can take a look there if you find something you can use.
Let me know, best 
I have found a filter “post_thumbnail_html” in the “uncode/partials/elements.php” which I used to create a custom function to overlay my badge over the image for select posts. I had to add some CSS to fix badge placement (i.e. z-index:2; and position:absolute;).
Thank you for pointing me in the right direction.
I have one other question regarding the same “Blog” module, I actually asked this about 11 months ago and submitted a feature request.
This is the mockup I have created back then showing the filtering options I suggest for front end users.
https://www.dropbox.com/s/nk06nf47xjgnoes/Uncode_filtering_mockup_01.png?dl=0Are you planning any advanced filter updates?
Hi Hot-Shot and thank you for confirm!
Yes I remember this suggestion but this will be not part of next update even if requested 11 months ago, please note that we receive multiple feature suggestions every day and before any update when we evaluate the most requested to be added with features that we think congenial to the product itself. Not that is not a good one but we cannot address any feature request even if we have 20 developers. Hope to have time to develop a cool filter like this!
Hi, i hav a quick question. I know my support period has ended, but this is a small issue; I have manage to hide the hamburger menu with } @media screen and (max-width: 959px){ .mobile-menu-button { display: none; }
But now i want to show only the horizontal main menu on my tabled. Is it possible to send me a code?
Thanks in advance
Hi johnolsen! I’ve not tested but I think you just use to modify the code to this:
@media screen and (max-width: 559px){ .mobile-menu-button { display: none; }
Hi thanx, i have placed this snippet, but nothing happend. What i’m trying to achieve is to display the horizontal main (top)menu in Tabled view. Hope you can help me out!
How can I prevent icons from stacking on mobile devices? The option ” Disable responsive content elements” in the builder doesn’t do the trick…
Hi! I’m sorry but I don’t remember in Uncode we have an option labeled “Disable responsive content elements”. Can you please send a link to your page or explain a bit more? Anyway if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hi there,
Thanks for the beautiful theme! I’ve just purchased my first license.
The icons are not loading for some reason (specifically in the header) – do you have any idea why that would be? The are I have the latest versions of everything installed.
Thanks!
Hi Natalie_Cary! Do you see some squares instead of icons? In case this is an issue of the htaccess (ex: https://wordpress.org/support/topic/font-awesome-not-working-in-chrome-icons-showing-as-squares/). Anyway don’t worry if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hi, is this theme compatible with elementor?
Hi webworkeuropa! Uncode is based on WPBakery Page Builder and most of the special features are based on this page builder.
Hi, I’m using uncode – When I set a minimum height in a row it causes the following rows to overlap when I view the page on narrow browsers and mobile devices. Any ideas how I can stop this from happening? Thanks
Hi mja388! Can you please send the link to your page and tell what is the section so we can check and suggest an appropriate fix?
Hi mja388, our developers tried to replicate the issue but we are not able to figure out, can you please show us your site or a few screenshots to replicate?
Hi. Thanks for your replies. I think I’ve resolved the issue. I believe it’s because I mis-understood how the responsive settings work. I had 4x cols in a row and each column contained a single image. I had set all the columns to be responsive on a tablet device at 6/12. I thought that would mean they would appear as only 2 columns wide on a tablet and the other 2 columns would move down to the next line below. In fact it only displayed 2 of the columns. I think the other two were overlapped? I’ve resolved by changing each column to 3/12 so they simply shrink when viewed on a tablet. Thanks all for your advice and help.
Hi mja388 and thank you for confirm! 
Salve ho un problema urgente. Ho appena installato il tema su siteground, ma visual composer non funziona a dovere, sopratutto quando importo delle pagine demo, visual composer non ne importa la struttura! ho già segnalato il problema aprendo un ticket ma non hanno risolto!
Hi, tested now and everything is fine, please check this video (this is your installation): https://undsgn.d.pr/P4k7Yj Anyway we kindly ask to use English when you ask for support so agents can understand you.
Hi Uncode – too lazy to use the support system, so I’ll put this here (first, of course, great theme). Was looking through my PHP error logs and saw multiple & frequent error / warning messages stating:
PHP Warning: implode(): Invalid arguments passed in **/wp-content/themes/uncode/vc_templates/vc_button.php on line 227
I did a search and found that this problem is occurring on MANY uncode sites. Can be seen in action by visiting the ”/features/buttons/” of any page using uncode. The fix is pretty simple. Cast the $div_data_attributes variable to an array on line 227 of the vc_button.php file as follows:
$lightbox_data .= ’ ’ . implode(’ ’, $div_data_attributes);
TO
$lightbox_data .= ’ ’ . implode(’ ’, (array) $div_data_attributes);

Hi redletterdig and thank you for the heads up! I alert developers and be back with a feedback!
Hello and thank you.
May we ask you some more info please?
- What version of Uncode are you running, with what PHP version?
- The issue should be visibile when a lightbox is triggered by a button, is that right?
- Could you provide a link where we can see the error please?
We can’t replicate the issue on our end and $div_data_attributes is always defined as array by array_map() in that file, so any further hint is very appreciated.
Best 
Here is an example (not my website) https://www.loveislikearoseparis.com/features/buttons/
Google search : “uncode/vc_templates/vc_button.php on line 227” you’ll find many pages that have been indexed for search with this problem.
Just bought Uncode about 4 months ago. I would rather not provide details regarding my server here.
No matter what, there is some form of type inference failure (PHP doesn’t allow functions to use strong typing in certain cases). Seems a bug with type inference in implode(). My suggestion: specify type. This way if someone has the buggy implode / array_map they will have no problem. Those that have no problems shouldn’t be affected either as explicitly stating a parameter type from a function / variable that only returns one type (array from array_map) won’t affect those having no issue.
Your call! Not asking for help with the problem, I’ve already fixed my code. Just wanted to give you a heads up. Thank you for the fast response and great work creating an awesome theme undsgn_team!
Thank you, the issue in those cases depends (it seems to me) on the fact that buttons aren’t linked to any lightbox. However you’re right, it would be better if no warning were printed at all.
Once again, thank you for your heads-up. Best 
Does it have a frontend mode? Like where we can drag and drop elements?
Hi ezrahihi and thank you for interest! No actually Uncode is based on a backend only custom version of WPBakery Page Builder (it’s drag and drop but backend).
Hello! I’m looking to use this theme on a site I’m building. The client has a dev site, stage site along with production. The dev and stage sites will stay up (and used for testing/reviewing) even when the site gets pushed to production, but they are not visible to the public. Would I be able to use just one license for this?
Hi rachele-mh and thank you for interest! Are these dev and stage websites on the same domain?
Actually, could I get answers for both (if they were on the same domain and if they weren’t)? I’ll most likely be using this theme for several clients so it would be good to know. Thanks!
When you buy an item on ThemeForest you can build 1 final website with 1 purchase code (this is the same for any theme you buy): https://support.undsgn.com/hc/articles/115000880409
ps: obviously is permitted a stage website.