Thanks for your interest in Porto.

Porto is multi site ready. Single theme license is for single domain only. As long as you run several domains, you should buy regular licenses for each domains.

Regards, P-THEMES

Hi,

Please go to Porto >> Theme License and click on deactivate button and then again activate the Theme with the same purchase code and try to update the Theme again from WordPress hope you will not find this issue.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired now from 17/08/2017. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

thanks

Most Welcome

Hi,

Please read and follow the instructions written in this article: https://smartwave.freshdesk.com/support/solutions/articles/12000052389--1-home-page-pop-up-modal-box-background-image-and-text-changing-or-removing-

Thanks.
   

Please contact us through the Envato account that you purchased Porto. Thanks for your understand.

hi I do not have this product. One of my friends has this product. I just reported the problems Thanks for your understand.

Hi,

We have tested the latest Theme several times but do not finds this issue, Please ask your friend to contact us through our support system with his Envato Theme purchased account so we will debug his site and solve the issue for him.

Thanks.

Hi,

This is not a standard way of testing the site, The standard way of testing the site as you have to test the site on real devices or on a simulator like here: http://www.responsinator.com/?url=https%3A%2F%2Fwww.mrudukanga.lk%2F

Because the site/theme works on some standard screen resolution sizes already defined in the Custom CSS and when that particular screen resolution size breaks abnormally like resizing the browser then site also works abnormally.

And also Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site as well.

.owl-carousel .owl-item img {
    height: 100% !important;
}

Thanks.
   

Thank for your immediate respond.

This CSS code affects automatic image resizing feature of theme and image quality. Anyway I managed to fix this issue.

Thank you

Sound’s Good!

Hi,

Really sorry but this is not true, When ever you have an issue we helped you with in no time and with a proper solution, Till now you have created 4 tickets and we have replied and solved your three tickets with a proper solution as showing in the screenshots given below and only your 1 ticket that you have been created just 5 hours ago that has not been replied yet and in a queue and will replied with a proper solution soon, so if you have any other issue then please create a fresh new ticket for every single new issue will will help you out and sorry to say that again but all the issues you faced are your site or setting or server cache issue but not the Theme issue.

1. https://pasteboard.co/I3ZPe0W.png
2. https://pasteboard.co/I3ZPmBj.png
3. https://pasteboard.co/I3ZPAj0.png

Thanks.
   

Hi, don’t get me wrong here. I wasn’t saying you didn’t treat my tickets, I was only worried as to having to always open ticket for every bit of issue.

Meanwhile, in my previous comment, I called your attention to the absence of sticky cart option for mobile screens, and you said your team will work on that. Other two things I will suggest is:

1. The modern design of most themes is to make the mobile screens more ejoyable and easy for customers. In a bit to improve this, I will suggest that your theme add the bottom Menu options that most theme now employs(as seen here http://prntscr.com/muzscb, http://prntscr.com/muztik )

2.Also, may be you can help with the new way most popular site now present the footer sections with Accordion- as seen in the red footer section here http://prntscr.com/muztsp

3.Also, is there a way I can just disable the sticky menu for larger display but have it on small screens. The option on the “Theme Options” disable it on all screens.

Your response will be highly appreciated.

Thanks

Hi,

Thanks for sharing the suggestion/feature request with us, I am forwarding this to our development department for considering to add it in the theme, but I am not giving you the guarantee for that because please note that a theme cannot satisfy all requirements as it may occur theme heaviness. Sometimes it may require your own customization. So if the development department finds it fit with the theme environment then surely they will look through it.

Thanks for your understanding.

Hi,

Please download the latest theme Dutch (Netherlands) language translation files from the below-given links and upload it to wp-content/languages/themes and then go to WP-Dashboard >> Setting >> General and select the site language as Dutch (Netherlands) Language and finally save changes and check your site after removing the browser cache.

https://www.dropbox.com/s/z2zm2drdnk0c80w/porto-nl_NL.po?dl=0
https://www.dropbox.com/s/39vz9gsm63ly4uh/porto-nl_NL.mo?dl=0

Thanks.
   

The file you uploaded, themeforest-9207399-porto-responsive-wordpress-ecommerce-theme-wordpress-theme.zip, contains a virus so the upload was canceled: YARA.grscripts_Spam_041.UNOFFICIAL FOUND

this is the basic issue

Hi,

We have tested the latest Theme many times and do not finds an issue, The issue is only on your site, so please contact us through our support system with your site WP Admin Login details so we will update the Theme for you but after extending your support extension because your 6 months of support period is expired from 12/06/2016. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

We are testing this issue in deeper and working on it, we will get back here again with a comment for a proper solution asap, please be patience until that and stay tuned.

Thanks for your understanding.

Hi,

1. Please go to Appearance >> Theme Options >> Portfolio >> Portfolio Archives and turn ON the option Show More Featured Images in Slideshow: as showing in this screenshot: https://pasteboard.co/I3YcuKK.png

2. It will auto rotate when you will set it as multiple images from Portfolio: https://pasteboard.co/I3Yed3m.png

3. It is working perfectly fine at my end, If you have an issue please contact us through our support system with your site WP Admin Login details so we will check and solve it for you.

Thanks.
   

We’re very sorry for the troubles. We had to pass Envato Wordpress Requirements that are required for all TF wordpress themes. Updating lots of core structure according to new rules occured several recent issues. But please note that Porto is the first top selling wordpress theme that passed this new Envato Wordpress Requirements and you can enjoy Porto in more firm and safe code structure.

We’re always doing our best to provide high quality product for our customers, you will never disappointed in the future.

Regards, P-THEMES

on an other note i still need the addon Ultimate Addons for WPBakery Page Builder is there a way to get the update for it im on v3.16.24 and i need v3.18.0. ? would be nice having it update in porto plugin page.

Hi,

Please download the latest Plugin from this link: https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution

Thanks.

Hi,

OK, We will test it and if we will finds those issue we will fix it with the new Theme update.

Thanks for your understanding and contacting us. Have a great day.

Once more

Mobile

1. I think it need change (auto) height on each carousel items because (as an option) https://prnt.sc/mthcdl And it could be worst than that, because the text can be longer.

2. Font size in PX. Do you work about switch to responsive size units Because in mobiles the Headings with big font size not fit to screen size!

Hi,

These are not the issues but the simple setting which is not been a part of the particular elements or the Theme, so you have to change it using Custom CSS as per your requirements.

Thanks.

Hi,

We have released a new Theme Update with the fix, Please check the change log of the Theme here and update the Theme to the very latest version you will find your issue resolved: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs

Thanks.

Thank you.. Works well and all banners appeared again.

Sound’s Good

The theme wouldn’t install with demo and had or accept my purchase code either by the way. Nothing but bad luck so far. Otherwise, I am very pleased with the theme.

Hi,

Really sorry for the inconvenience, Actually we have tested the latest Theme many times and do not finds the issue, Please check this screenshot from my test site with the latest Theme: https://pasteboard.co/I3XYJwr.png

The issue is on your site, and we told you to make it sure that the issue is not the Theme issue, you can test/check the latest Theme on fresh new WP as well, This seems to be any file corrupting issue, we are testing it on your site, Please be patience, we will get back to you asap with the proper solution.

Thanks for your understanding.
   

Hi,

Limit all WooCommerce product titles to max number of characters:

Please copy and paste the below given code to function.php file and change the number of characters as per your requirements, It will work for you.

// Note: this is simple PHP that can be placed in your functions.php file
// Note: substr may give you problems, please check Option 3
add_filter( 'the_title', 'shorten_woo_product_title', 10, 2 );
function shorten_woo_product_title( $title, $id ) {
if ( is_shop() && get_post_type( $id ) === 'product' ) {
return substr( $title, 0, 15 ); // change last number to the number of characters you want
} else {
return $title;
}
}

Thanks.
   

ok, but I will like ”...” to be added at the end

Hi,

You can try this plugin: https://wordpress.org/plugins/woo-title-limit/
but at your own risk as this is the third party plugin and we do not provide our dedicated support for the third party plugin issues.

Thanks.

Hi,

Thanks @metuza for sharing your experience with others .

Really appreciate it.

Hi,

Please go to WP-Dashboard >> Setting >> Permalinks and reset the permalinks and save change and check your site after removing the browser cache, Hope you issue will solve and if not then please contact us through our support system with your site WP Admin Login details so we will check and solve it for you.

Thanks.
   

thanks, that was the issue.

Most Welcome

Hi,

Please make sure that you have these three plugins deleted before Installing and using the Porto Functionality plugin: (Porto Widgets, Porto Shortcode, Porto Content-Type), and why you have to remove those the answer you will find in the below-given Note.

Note: Please take a complete backup of your site before update the theme and also deactivate/delete these three plugins (Porto Widgets, Porto Shortcode, Porto Content-Type) before an update because in our latest theme we have made a new Plugin named Porto Functionality is a combination of these 3 plugins so before install Porto Functionality you must deactivate/delete those 3 plugins and in our new update also Ultimate addon for Visual composer Plugin is also excluded, the elements which are used in the site of Ultimate Addon we add those elements in Porto Functionality so no need to worry but you can use Ultimate Addon for visual composer as well it is up to you.

OR Please make sure that you have updated the WP bakery plugin as well.

Hope it will solve your issue and if not then please contact us through our support system with your site WP Admin Login details so we will check and solve it for you but after extending your support extension because your 6 months of support period is expired from 20/03/2018. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

1. Yes, this is the best way and sound’s good! that you have been able to do it by yourself, You are the best

2. Really sorry for the inconvenience, I have just tested it with the latest Theme at my end on my test site and finds the same problem, I am forwarding this to the development department for fixing it with the new upcoming Theme update asap, until that please be patience, really sorry at this time for the inconvenience.

Thanks.
   

Thanks for your interest in Porto.

Porto comes with WPBakery Page Builder plugin and Revolution Slider. Also supports compatibility with massive 3rd party plugins.

Regards, P-THEMES

Thanks for the answer. The theme works well with WP Rocket?

Unfortunately we had no chance to test with WP Rocket yet.