Hi,

Thanks @metuza for sharing your experience with others .

Really appreciate it.

Hi,

Please go to WP-Dashboard >> Setting >> Permalinks and reset the permalinks and save change and check your site after removing the browser cache, Hope you issue will solve and if not then please contact us through our support system with your site WP Admin Login details so we will check and solve it for you.

Thanks.
   

thanks, that was the issue.

Most Welcome

Hi,

Please make sure that you have these three plugins deleted before Installing and using the Porto Functionality plugin: (Porto Widgets, Porto Shortcode, Porto Content-Type), and why you have to remove those the answer you will find in the below-given Note.

Note: Please take a complete backup of your site before update the theme and also deactivate/delete these three plugins (Porto Widgets, Porto Shortcode, Porto Content-Type) before an update because in our latest theme we have made a new Plugin named Porto Functionality is a combination of these 3 plugins so before install Porto Functionality you must deactivate/delete those 3 plugins and in our new update also Ultimate addon for Visual composer Plugin is also excluded, the elements which are used in the site of Ultimate Addon we add those elements in Porto Functionality so no need to worry but you can use Ultimate Addon for visual composer as well it is up to you.

OR Please make sure that you have updated the WP bakery plugin as well.

Hope it will solve your issue and if not then please contact us through our support system with your site WP Admin Login details so we will check and solve it for you but after extending your support extension because your 6 months of support period is expired from 20/03/2018. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

1. Yes, this is the best way and sound’s good! that you have been able to do it by yourself, You are the best

2. Really sorry for the inconvenience, I have just tested it with the latest Theme at my end on my test site and finds the same problem, I am forwarding this to the development department for fixing it with the new upcoming Theme update asap, until that please be patience, really sorry at this time for the inconvenience.

Thanks.
   

Thanks for your interest in Porto.

Porto comes with WPBakery Page Builder plugin and Revolution Slider. Also supports compatibility with massive 3rd party plugins.

Regards, P-THEMES

Thanks for the answer. The theme works well with WP Rocket?

Unfortunately we had no chance to test with WP Rocket yet.

Hi,

Please download the language files attached below and replace it with the previous one and it will work for you.

1. https://www.dropbox.com/s/ohn2yeh6m748jng/porto-es_ES.po?dl=0
2. https://www.dropbox.com/s/gseftc87wckmx3m/porto-es_ES.mo?dl=0

Thanks.
   

Hi,

Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.

@media (max-width: 991px){
#header .main-menu {
    display: block !important;
}
#header .main-menu>li.menu-item-type-post_type.menu-item-object-page {
    display: none !important;
}
#header .mobile-toggle {
    font-size: 15px !important;
    margin: 8px 0 8px 0 !important;
}
}

Thanks.
   

Thank you – that solved it.

Most Welcome

Hi,

Please go to Porto >> Setup Wizard >> Child Theme and Click on the Button Create and Use Child Theme your child Theme will be created please see this screenshot for the better understanding: http://prntscr.com/jrlqho

Thanks.
   

i have this CSS code to change the cart icon : #mini-cart .minicart-icon:before { content: ”\f07a”; font-family: “FontAwesome” !important; }

but its not working no more. what should i replace this code with ?

I don’t know if this is the best way.

Sound’s Good

And yeah this is the best way.

Hi,

Please make sure that you also updated the Theme required/recommended plugins as well, If not then please update it as well and check your site after removing the browser cache I am sure you will not find an issue otherwise please contact us through our support system with your site WP Admin Login details so we will check and solve it for you.

Thanks.
   

Hi,

For Pop Up, Please read and follow the instructions written in this article: https://smartwave.freshdesk.com/support/solutions/articles/12000052389--1-home-page-pop-up-modal-box-background-image-and-text-changing-or-removing-

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 02/09/2018. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

I have just tested it at my end with the latest Theme and finds it works perfectly fine at my end please see this screenshot: https://pasteboard.co/I3Fh2Wr.png
It must be the third party plugin confliction issue on your site. Please make sure that you have updated all the Theme required/recommended plugins as well and also please make sure that your site WooCommerce plugin is also updated and the database of WooCommerce is also updated and check your site after deactivating all the third party plugins and removing the server, site and browser cache, I am sure you will not find this issue and if yes then please contact us through our support system with your site WP Admin Login details so we will check and solve it for you.

Thanks.
   

I have 5 licence with DEMO4 . 3 of them updated to 4.9.6, all updated have problem with tabs. One of them clean DEMO4 have same problem. Can You check 4.9.6 with DEMO4?

Can you please contact our support system with your site credentials? We’re happy to help you on this.

Regards, P-THEMES

Hi,

Yeah you can add that scrolling image in the Portfolio but not for the Portfolio Featured Image. Please edit your Portfolio and use/set Porto Preview Image element and set it a sowing in this screenshot: https://pasteboard.co/I3FcSqZ.png

Thanks.
   

Hi,

Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.

Thanks.

Hi,

Can you please make sure that you have updated the theme.css files as well, and It might be because of the Minification of FontAwesome Icons from Speed Optimized Wizard, The new version of Font Awesome also requires font-weight: 900; when you use solid icons in custom CSS classes. Some of the icons code are also changes in the latest Font Awesome, You can read this thread as well: https://github.com/FortAwesome/Font-Awesome/issues/11946

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 19/06/2018. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

hmm, I have another question, can a button(no matter wp button or porto button) link to a youtube video? that means, when I click the button, the youtube video will show like lightbox

If not, What should I do to achive this

Hi,

1. Sorry for the inconvenience, I have just tested it with the latest Theme update and finds the same result, The Portfolio Live Preview Link is not showing on the single Portfolio Page, really sorry for this, I am forwarding this to the development department for fixing it asap with the new Theme update until that please be patience and sorry for the inconvenience again.

2. You can use Porto Lightbox element for this purpose, Please check the Element page here: https://www.portotheme.com/wordpress/porto/shortcodes/lightboxes/

Thanks.
   

Hi,

Let me clarify this for you, Porto WordPress is fully compatible with RTL version, You just have to use/set the RTL language for your site from WP-Dashboard >> Setting >> General and it will work for you smoothly, but only for a single language, but you are using multiple languages as RTL and LTR on your site with the help of a Plugin, and you have translated the pages on your site using the language plugin, although it also works perfectly fine, but you are facing some of the design issues because you have not translated the pages properly, and also the design changes you were face in RTL language pages on your site that it was not same as like in the LTR version, It was because of LTR pages on your site there was some Custom CSS set in your pages but it was missing in the RTL pages, we just copy that CSS from LTR to RTL pages and included the .rtl class with the Custom CSS and it worked.

Hope this is it and all clear now, You have to read the plugin carefully and completely before using it and translation your site using the language plugin.

If you have any query remaining then please generate a fresh new ticket through our support system so our experts will help you out.

Thanks.
   

That’s much more clear to me now thank you, I’m not sure what went wrong with WPML because another porto demo worked fine for me with the same steps on a different website, I’ll try to see what I can do on my end with the custom CSS per translated page and if I’m having trouble I’ll open individual tickets for the issues.

Sound’s Good!

Hi,

Can you please contact us through our support system with your site WP Admin Login details so we will check and solve the issue for you, It might be because of the Minification of FontAwesome Icons from Speed Optimized Wizard.

Thanks.
   

Hi,

I have just checked your site and finds that you are using the old version of the Theme 4.9 and the current version of the Theme is 4.9.6, you can check the change log of the Theme here: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs

So Please update your Theme to the very latest version and also update the Theme required/recommended plugins as well and make sure to update the WP to the latest version as well and then finally check your site after deactivating all the third party plugins and removing the server, site and browser cache, I am sure you will not find an issue and if yes then contact us with your site WP Admin Login details so we will check and solve the issue for you.

Thanks.
   

Thanks for the support, This issue is caused due to the jetpack plugin lazy image option. I disabled the lazy image option. Now product filters in shop page works well.

Thanks again fro your great job.

Most Welcome

Hi,

Please make sure that you have these three plugins deleted before Installing and using the Porto Functionality plugin: (Porto Widgets, Porto Short code, Porto Content-Type), and why you have to remove those the answer you will find in the below given Note.

Note: Please take a complete backup of your site before update the theme and also deactivate/delete these three plugins (Porto Widgets, Porto Short code, Porto Content-Type) before an update because in our latest theme we have made a new Plugin named Porto Functionality is combination of these 3 plugins so before install Porto Functionality you must deactivate/delete those 3 plugins and in our new update also Ultimate addon for Visual composer Plugin is also excluded, the elements which are used in the site of Ultimate Addon we add those elements in Porto Functionality so no need to worry but you can use Ultimate Addon for visual composer as well it is up to you.

Hope it will solve your issue and if not then please contact us through our support system with your site WP Admin Login details so we will check and solve it for you but after extending your support extension because your 6 months of support period is expired from 28/09/2018. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

I use one plugin Porto Functionality. I do not see three plugin (Porto Widgets, Porto Short code, Porto Content-Type) . I update the WP Bakery Plugin 5.6 to 5.7 version and fixed the problem.

Hi,

Sound’s Good!
That your issue has been resolved.

Thanks.