23206 comments found.
do this theme work for drop shipping?
Hi,
We have not tested the plugin with the Theme yet but if you want you can try it, You will find all the Theme third-party plugins compatible list confirmed from our end here: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 29/01/2018. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Support’s been AFK / MIA for 10 hours or so…
OOps? 
We will reach you in a few hrs, hope you to understand it’s still early morning here. It would be great if you can avoid creating multiple comments as it may cause delays to our support.
Regards, P-THEMES
Sure will… I’ve made 2 comments, mate. No worries.
Sound’s Good! 
Hi guys,
Getting there with the theme now – moved to a faster host and its LOADS better.
I have a question around search – I have the premium version of Yith WooCommerce AJAX Search – which I know you have based your product on the free one. With the premium one, it enables you to have a drop down as you type in product descrtiptions as per:
https://plugins.yithemes.com/yith-woocommerce-ajax-search/With the porto theme – this function seems to be broken? I have tried getting it to work with the shortcode and heading editor and it works in the editor – but when its published, even with the Porto heading disabled – it overwrites the code and doesn’t produce the pop up.
Is there a fix for this?
Hi,
Please go to Appearance >> Theme Options >> General >> Live Search and turn OFF the Live Search from there and then go to Plugins and activate Yith WooCommerce Ajax Search plugin and then check your site after removing the browser cache, I hope you will find Live search working, This is the default functionality of the Theme, Live Search and Yith WooCommerce Ajax Search will not work together, you can only use one at a time.
Hope this is all clear now.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 27/05/2017. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Yes will do – thanks for the heads up on the settings! Brilliant support as always – working perfectly now
Sound’s Good
Honestly – anyone reading this worried about purchasing this theme – support is amazing and as long as you have a decent host the site is responsive. Setting options are vast too and it works well with a lot of other plugins!
Thanks for your appreciation and kind words we really appreciate it
Fatal error: Uncaught Error: Call to undefined function porto_remove_wpautop() in /home2/username/public_html/shop/wp-content/plugins/porto-functionality/shortcodes/templates/porto_interactive_banner.php:142 Stack trace: #0 /home2/username/public_html/shop/wp-content/plugins/porto-functionality/shortcodes/shortcodes/porto_interactive_banner.php(19): include() #1 /home2/username/public_html/shop/wp-includes/shortcodes.php(325): porto_shortcode_interactive_banner(Array, ’\n
Limited ite…’, ‘porto_interacti…’) #2 [internal function]: do_shortcode_tag(Array) #3 /home2/username/public_html/shop/wp-includes/shortcodes.php(199): preg_replace_callback(’/\\[(\\[?)(porto_…’, ‘do_shortcode_ta…’, ‘[porto_interact…’) #4 /home2/username/public_html/shop/wp-content/plugins/porto-functionality/shortcodes/templates/porto_carousel.php(164): do_shortcode(‘[porto_interact…’) #5 /home2/username/public_html/shop/wp-content/plugins/porto-functionality/shortcodes/shortcodes/porto_carousel.php(19): include(’/home2/username/p…’) #6 /home2/username/ in /home2/username/public_html/shop/wp-content/plugins/porto-functionality/shortcodes/templates/porto_interactive_banner.php on line 142
Getting this error in the home page direct after the update.
I tried disabling my interactive banners but it didnt work, so i end up deleting them. Please help
Hi,
Can you please contact us through our support system with your site WP Admin and Cpanel Login details so we will check and solve the issue for you.
Thanks.
Hi, I’ve re-installed PORTO on my new server, no issue, however I have not installed Contact Form 7 at the same time and just installed the plug-in after Porto got done… Now, the prompt window on the index doesn’t show the form properly…
The sign-up form shows as this:
BE THE FIRST TO KNOW
Subscribe to the Porto eCommerce newsletter to receive timely updates from your favorite products.
[contact-form-7 404 "Not Found"]
what can be done to fix this? Thanks
Hi,
This is because your particular subscription form is not been imported, You have to create a form again yourself as showing here: https://pasteboard.co/I46ZXlZ.png
and then copy the shortcode of the form as showing here: https://pasteboard.co/I470zxA.png
Then go to your home page and edit your home page and scroll below you will find Porto Modal Box element, edit it and paste the shortcode of the contact form in it as showing here: https://pasteboard.co/I471PC7.png
It will work for you.
Thanks.
Hi, Are you saying I actually need to type all that is on the png file you linked me to? Or is there an easier way to get this done?
Hi,
You have to type/write all that is showing in the above given screenshots.
Thanks.
ok, thanks…
Most Welcome!
Hello,
This is a pre-sale question! Is it multisite enabled and would I require separate licenses for the sub-sites of a multisite network ?
Thanks for your interest in Porto.
Porto is multi site ready. Single theme license is for single domain only. As long as you run several domains, you should buy regular licenses for each domains.
Regards, P-THEMES
Hi I am trying to update the theme and the dashboard give me the following message: Purchase Code is not valid!!! , I purchased the theme, it is the first time this message appears. Please tell me how it is solved. I purchased the theme so I undestand I have to receive the updates. Thanks.
Hi,
Please go to Porto >> Theme License and click on deactivate button and then again activate the Theme with the same purchase code and try to update the Theme again from WordPress hope you will not find this issue.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired now from 17/08/2017. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
thanks
Most Welcome
Please how do i remove the popup with the subscription form on the theme?
Hi,
Please read and follow the instructions written in this article: https://smartwave.freshdesk.com/support/solutions/articles/12000052389--1-home-page-pop-up-modal-box-background-image-and-text-changing-or-removing-
Thanks.
Hello One of my friends uses your template’s RTL format He told me that the close button in mobile mode opens a new tab.
He also said that the error log is recorded WordPress He told me to inform you
[05-Mar-2019 10:04:39 UTC] Table ’.wp_categorymeta’ doesn’t exist SELECT category_id, meta_key, meta_value FROM wp_categorymeta WHERE category_id IN (51) ORDER BY meta_id ASC require(‘wp-blog-header.php’), require_once(‘wp-includes/template-loader.php’), include(’/themes/porto/archive.php’), get_header, locate_template, load_template, require_once(’/themes/porto/header.php’), get_template_part, locate_template, load_template, require(’/themes/porto/head.php’), wp_head, do_action(‘wp_head’), WP_Hook->do_action, WP_Hook->apply_filters, wp_enqueue_scripts, do_action(‘wp_enqueue_scripts’), WP_Hook->do_action, WP_Hook->apply_filters, Porto_Infinite_Scroll->add_scripts, Porto_Infinite_Scroll->check_if_infinite, get_metadata, update_meta_cache
I am not the buyer of this product and consumer, and because my friend could not come here, I will report good day
Please contact us through the Envato account that you purchased Porto. Thanks for your understand.
hi I do not have this product. One of my friends has this product. I just reported the problems Thanks for your understand.
Hi,
We have tested the latest Theme several times but do not finds this issue, Please ask your friend to contact us through our support system with his Envato Theme purchased account so we will debug his site and solve the issue for him.
Thanks.
Hi,
When I resize the web browser window:
1. Sticky menu height is changing
and . 2. Coming extra gap below in the front page main image.
Please let me know how to fix this issues. I have shared my screen for your easy understanding. https://prnt.sc/mtftb4
Thank you
My website address is www.mrudukanga.lk
Hi,
This is not a standard way of testing the site, The standard way of testing the site as you have to test the site on real devices or on a simulator like here: http://www.responsinator.com/?url=https%3A%2F%2Fwww.mrudukanga.lk%2F
Because the site/theme works on some standard screen resolution sizes already defined in the Custom CSS and when that particular screen resolution size breaks abnormally like resizing the browser then site also works abnormally.
And also Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site as well.
.owl-carousel .owl-item img {
height: 100% !important;
}
Thanks.
Thank for your immediate respond.
This CSS code affects automatic image resizing feature of theme and image quality. Anyway I managed to fix this issue.
Thank you
Sound’s Good!
I purchased this theme few days ago, and up to this moment, I haven’t seen any reason to give a 5 star rating review.
Just too many bugs at almost every stage of usage. This is not good for a theme that has been created about 4 years ago.
Hi,
Really sorry but this is not true, When ever you have an issue we helped you with in no time and with a proper solution, Till now you have created 4 tickets and we have replied and solved your three tickets with a proper solution as showing in the screenshots given below and only your 1 ticket that you have been created just 5 hours ago that has not been replied yet and in a queue and will replied with a proper solution soon, so if you have any other issue then please create a fresh new ticket for every single new issue will will help you out and sorry to say that again but all the issues you faced are your site or setting or server cache issue but not the Theme issue.
1. https://pasteboard.co/I3ZPe0W.png
2. https://pasteboard.co/I3ZPmBj.png
3. https://pasteboard.co/I3ZPAj0.pngThanks.
Hi, don’t get me wrong here. I wasn’t saying you didn’t treat my tickets, I was only worried as to having to always open ticket for every bit of issue.
Meanwhile, in my previous comment, I called your attention to the absence of sticky cart option for mobile screens, and you said your team will work on that. Other two things I will suggest is:
1. The modern design of most themes is to make the mobile screens more ejoyable and easy for customers. In a bit to improve this, I will suggest that your theme add the bottom Menu options that most theme now employs(as seen here http://prntscr.com/muzscb, http://prntscr.com/muztik )
2.Also, may be you can help with the new way most popular site now present the footer sections with Accordion- as seen in the red footer section here http://prntscr.com/muztsp
3.Also, is there a way I can just disable the sticky menu for larger display but have it on small screens. The option on the “Theme Options” disable it on all screens.
Your response will be highly appreciated.
Thanks
Hi,
Thanks for sharing the suggestion/feature request with us, I am forwarding this to our development department for considering to add it in the theme, but I am not giving you the guarantee for that because please note that a theme cannot satisfy all requirements as it may occur theme heaviness. Sometimes it may require your own customization. So if the development department finds it fit with the theme environment then surely they will look through it.
Thanks for your understanding.
Hello, I need dutch language file. Where can i find this?
Hi,
Please download the latest theme Dutch (Netherlands) language translation files from the below-given links and upload it to wp-content/languages/themes and then go to WP-Dashboard >> Setting >> General and select the site language as Dutch (Netherlands) Language and finally save changes and check your site after removing the browser cache.
https://www.dropbox.com/s/z2zm2drdnk0c80w/porto-nl_NL.po?dl=0https://www.dropbox.com/s/39vz9gsm63ly4uh/porto-nl_NL.mo?dl=0
Thanks.
since a week having this issue
Warning: require_once(/home/jiccompk/public_html/wp-content/plugins/porto-functionality/shortcodes/lib/functions.php): failed to open stream: No such file or directory in /home/jiccompk/public_html/wp-content/plugins/porto-functionality/shortcodes/porto-shortcodes.php on line 208
Fatal error: require_once(): Failed opening required ’/home/jiccompk/public_html/wp-content/plugins/porto-functionality/shortcodes/lib/functions.php’ (include_path=’.:/opt/cpanel/ea-php70/root/usr/share/pear’) in /home/jiccompk/public_html/wp-content/plugins/porto-functionality/shortcodes/porto-shortcodes.php on line 208
first updated theme then got this issue , second rest my hosting and had a fresh intall then same issue, third time again same erro…. it is with latest theme version. please provied neceesary solution.
Hi,
Please make sure that you have these three plugins deleted before Installing and using the Porto Functionality plugin: (Porto Widgets, Porto Shortcode, Porto Content-Type), and why you have to remove those the answer you will find in the below-given Note.
Note: Please take a complete backup of your site before update the theme and also deactivate/delete these three plugins (Porto Widgets, Porto Shortcode, Porto Content-Type) before an update because in our latest theme we have made a new Plugin named Porto Functionality is a combination of these 3 plugins so before install Porto Functionality you must deactivate/delete those 3 plugins and in our new update also Ultimate addon for Visual composer Plugin is also excluded, the elements which are used in the site of Ultimate Addon we add those elements in Porto Functionality so no need to worry but you can use Ultimate Addon for visual composer as well it is up to you.
OR Please make sure that you have updated the WP bakery plugin as well.
Hope it will solve your issue and if not then please contact us through our support system with your site WP Admin Login details so we will check and solve it for you but after extending your support extension because your 6 months of support period is expired from 12/06/2016. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
The file you uploaded, themeforest-9207399-porto-responsive-wordpress-ecommerce-theme-wordpress-theme.zip, contains a virus so the upload was canceled: YARA.grscripts_Spam_041.UNOFFICIAL FOUND
this is the basic issue
Hi,
We have tested the latest Theme many times and do not finds an issue, The issue is only on your site, so please contact us through our support system with your site WP Admin Login details so we will update the Theme for you but after extending your support extension because your 6 months of support period is expired from 12/06/2016. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Since last update, the blocks are not appearing on product pages, many people have raised the same issue. When will this be fixed?
Hi,
We are testing this issue in deeper and working on it, we will get back here again with a comment for a proper solution asap, please be patience until that and stay tuned.
Thanks for your understanding.
I created a portfolio with 4 portfolio images as featured images. I checked the box use featured images as portfolio. Only the first image appears. Adding Porto Portfolios to a page using the ID number of my one portfolio also only shows one image. The portfolio is set to slideshow and never rotates to the next image. 1) How do I properly add images to a portfolio to show a changing slideshow of the several portfolio images? 2) How do I get the images to rotate. Animation is set to fadein duration 1000 and delay of 3. Only the first featured images fades in, then no other images appear.
Hi,
1. Please go to Appearance >> Theme Options >> Portfolio >> Portfolio Archives and turn ON the option Show More Featured Images in Slideshow: as showing in this screenshot: https://pasteboard.co/I3YcuKK.png
2. It will auto rotate when you will set it as multiple images from Portfolio: https://pasteboard.co/I3Yed3m.png
3. It is working perfectly fine at my end, If you have an issue please contact us through our support system with your site WP Admin Login details so we will check and solve it for you.
Thanks.
what happen to the WC Product Categories? it lost the ability to configure the categories pages. Cant add descriptions to the categories and the ability to add a Page banner via Blocks is gone… plz fix
NEW is missing the options:
Hi,
Really sorry for the inconvenience, Actually we have tested the latest Theme many times and do not finds the issue, Please check this screenshot from my test site with the latest Theme: https://pasteboard.co/I3XYJwr.png
The issue is on your site, and if you to make it sure that the issue is not the Theme issue, you can test/check the latest Theme on fresh new WP as well, This seems to be any file corrupting issue, But also we are testing it in deeper as well, Please be patience, we will get back here again asap with a proper solution.
Thanks for your understanding.
im not the only one with this prob. Can you please tell me that from which method you have updated the Theme? i used the WP update method. im going to try and update using themeforest.
Hi,
OK, Thanks for letting us know, we are sorry for the inconvenience, and we will get back to you asap with a proper solution, Please be patience until that.
Thanks for your understanding.
i just tried updating by using the files from themeforest but same problem.
Hi,
We are sorry for the inconvenience, and we will get back to you asap with a proper solution, Please be patience until that.
Thanks for your understanding.
did you use the file form themeforest in your test?
Hi,
Yes, I used the files from the ThemeForest on my test site and used this method to update the Theme: https://smartwave.freshdesk.com/support/solutions/articles/12000052422--14-update-porto-theme-manually-without-loosing-any-data-
And please be patience now, we are testing it now and will get back to you asap. until that please be patience and if you want to test the Theme you can test it on the test site.
Thanks.
I did a test by turning all the add-ons off except for WC … same result. I’m just trying to help.
i did a fresh install of WP and WC and used the file from ThemeForest i get the same prob.
Hi,
We have released a new Theme Update with the fix, Please check the change log of the Theme here and update the Theme to the very latest version you will find your issue resolved: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
Thanks.
btw can you put those options as collapsible ? seeing as we always need to scroll down to save it would be nice to have it collapsible.
Hi,
Thanks for sharing the suggestion/feature request with us, I am forwarding this to our development department for considering to add it in the theme, but I am not giving you the guarantee for that because please note that a theme cannot satisfy all requirements as it may occur theme heaviness. Sometimes it may require your own customization. So if the development department finds it fit with the theme environment then surely they will look through it.
Thanks for your understanding.
i would also like to say thankyou for fixing Porto. im about to use it live but there are always bugs at each releases. im just hope you guys find a way to fully test before releasing updates as it can have a cost for people running live shops.
We’re very sorry for the troubles. We had to pass Envato Wordpress Requirements that are required for all TF wordpress themes. Updating lots of core structure according to new rules occured several recent issues. But please note that Porto is the first top selling wordpress theme that passed this new Envato Wordpress Requirements and you can enjoy Porto in more firm and safe code structure.
We’re always doing our best to provide high quality product for our customers, you will never disappointed in the future.
Regards, P-THEMES
on an other note i still need the addon Ultimate Addons for WPBakery Page Builder is there a way to get the update for it im on v3.16.24 and i need v3.18.0. ? would be nice having it update in porto plugin page.
Hi,
Please download the latest Plugin from this link: https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
Thanks.
Hi
1. Do you do something for fix Anchor navigation with sticky menu? Because the skicky menu close the right place with Anchor.
2. This is the Porto accordion Section There is Section ID field. https://prnt.sc/mt8ppj It is id for this element (div) or what? Because I add to Section Id = “test” But there are not any “test” in html source of page.
Hi,
1. Can you please elaborate your issue in more detail, If possible with the help of screenshot.
2. This section is for the CSS ID, You can style the particular element as per your requirements as well using Custom CSS. It works as described below.
You have to add the ID under ID option and then go to Appearance >> Theme Options >> Skin >> Custom CSS and use that ID for styling the element using Custom CSS as per your requirements.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 19/02/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
1.Expected scroll to the Anchor https://prnt.sc/mtdn94 But get https://prnt.sc/mtdmxt Do you have some js for Porto option Sticky menu = enabled for fix it behavior?
2. I have add Id but problem what it does not appear in html source. That`s why css doesnt work.
“purchase support” I think about it if i need support by tickets but now it is the bugs what I think you can/need fix it in the next update.
Hi,
OK, We will test it and if we will finds those issue we will fix it with the new Theme update.
Thanks for your understanding and contacting us. Have a great day.
Once more
Mobile
1. I think it need change (auto) height on each carousel items because (as an option) https://prnt.sc/mthcdl And it could be worst than that, because the text can be longer.2. Font size in PX. Do you work about switch to responsive size units Because in mobiles the Headings with big font size not fit to screen size!
Hi,
These are not the issues but the simple setting which is not been a part of the particular elements or the Theme, so you have to change it using Custom CSS as per your requirements.
Thanks.
Yeah @lotusms you have right. I had to check my sites and did find that all the category top banners has dissapeared and there is no option as before to add the banner again through the category editor.
Hi,
Can you please tell me that from which method you have updated the Theme? and also please read my comment that I reply to @lotusms, It seems to be any file corrupting issue, we have tested the latest Theme at our end but do not finds the issue, we are further investigating it in deeper, Please be patience we will update you with a comment again here asap with a proper solution.
Thanks.
Hello.. I updated the theme through the WP updater. Just checked my 4 live installs and all 4 sites have the same issue, all porto options in category editor has dissapeared.
Hi,
We have released a new Theme Update with the fix, Please check the change log of the Theme here and update the Theme to the very latest version you will find your issue resolved: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
Thanks.
Thank you.. Works well and all banners appeared again.
Sound’s Good
Since the last update Product Categories lost the ability to configure the categories pages and the ability to add a Page banner via Blocks is gone. File was replaced with the “Ordinary Woocommerce Catogory” file. I’ve communicated this extensively with support but instead, they just broke my site and I had to put it back together. They blamed it on the server…lol…I’m a React developer. I know the “Blame it on the server and blame it on IE” tactics. The Server doesn’t make input fields and UI components disappear.
The theme wouldn’t install with demo and had or accept my purchase code either by the way. Nothing but bad luck so far. Otherwise, I am very pleased with the theme.
Hi,
Really sorry for the inconvenience, Actually we have tested the latest Theme many times and do not finds the issue, Please check this screenshot from my test site with the latest Theme: https://pasteboard.co/I3XYJwr.png
The issue is on your site, and we told you to make it sure that the issue is not the Theme issue, you can test/check the latest Theme on fresh new WP as well, This seems to be any file corrupting issue, we are testing it on your site, Please be patience, we will get back to you asap with the proper solution.
Thanks for your understanding.
I have searched tirelessly on how I can limit the product title to a particular number of words , and I came across this php code below:
function shorten_woo_product_title( $title, $id ) { if ( is_shop() && get_post_type( $id ) === ‘product’ ) { return wp_trim_words( $title, 4 ); // change last number to the number of WORDS you want } else { return $title; } }
But I tried this code but it seems not to be working, or probably I didn’t use it in the right place. Kindly assist with this issue.
Thanks
Hi,
Limit all WooCommerce product titles to max number of characters:
Please copy and paste the below given code to function.php file and change the number of characters as per your requirements, It will work for you.
// Note: this is simple PHP that can be placed in your functions.php file
// Note: substr may give you problems, please check Option 3
add_filter( 'the_title', 'shorten_woo_product_title', 10, 2 );
function shorten_woo_product_title( $title, $id ) {
if ( is_shop() && get_post_type( $id ) === 'product' ) {
return substr( $title, 0, 15 ); // change last number to the number of characters you want
} else {
return $title;
}
}
Thanks.
ok, but I will like ”...” to be added at the end
Hi,
You can try this plugin: https://wordpress.org/plugins/woo-title-limit/
but at your own risk as this is the third party plugin and we do not provide our dedicated support for the third party plugin issues.
Thanks.
