23249 comments found.
Trying to add a new blog and I am getting this message “The editor has encountered an unexpected error” Attempt recovery | copy post text and copy error – clicked on them all and nothing happening.
thanks
Hi,
I believe the problem in your case may be due to a conflict with server settings or possibly a conflict with a plugin.
Are you able to temporarily turn off all other plugins and check to see if the error still happens? This will help rule out a plugin conflict.
If yes then please contact us through our support system with your site WP Admin Login details so that we will check and solve the issue for you.
Thanks.
Haven’t added any new plugins, and was working fine before. I will work with plugins and see if that solves the problem first.
Hi,
Sure, If it will not work for you then please contact us through our support system with your site WP Admin Login details so we will check and solve the issue for you.
Thanks.
pre purchase quation…
1.can you plz give installation support for installation in my hosting panel ? 2.how to download and further update on that theme and when i will upload new version existing data will loss..? 3.it will be working fine with coud hosting ? 4.your support skype & email id mentioned plz ? 5.update are free for lifetime ? 6.support multivendor ? 7.that theme support highest WordPress version plz tell me which king of version supported ?
Hi,
First of all thanks for showing your interest in Porto WordPress.
1. This is not included in the Support Package but for you we will do it 
.
2. You can easily update the Theme ever by just one click update button from WP Dashboard and it will not loose anything on your site.
3. Yes, It will work fine with Cloud hosting.
4. This is our Support Email: newsmartwave@gmail.com or you can also write to aizazawan55@gmail.com and it is our support system: http://portotheme.com/support
5. Yes, Update of the Theme are free for lifetime .
6. Yes, The Theme Supports MultiVendor as well.
Thanks.
Hello, can you help me check ticket #45166 configure recent product
Hi,
We already replied the particular ticket, Please check your ticket reply and reply to your ticket accordingly.
Thanks.
can you support quickly, my issue not fixed but not see your team check it. this is big issue
Hi,
We already replied you a couple of times with some solutions and the standard way of support is to get the reply with in 24 hours. So please be patience once your ticket will resolved you will get the reply of your ticket.
Thanks.
Good day, old versions of WordPress and add-ons, if I buy this theme, do I have a chance to use versions 1 or 2 years ago? (eg 2.8.3, 2.8.5, 3.2.x) whichever one is fully compatible, I’m thinking of using that version.
I live in Turkey and I saw that the 2.8.3 and 2.8.5 versions used here in a few sites and they really liked me.
Hi,
First of all thanks for showing your interest in Porto WordPress.
Sorry to say that but this is not possible, You can get the very latest version of the Theme when you will purchase it, You can check the Theme Change Log here: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
And you can check our all Live Demo’s here: https://www.portotheme.com/wordpress/porto_landing/
Thanks.
Thanks
Most Welcome!
Hola, quiero comprar su tema para personalizar el idioma, los colores y las imagenes con mi empresa ¿es posible?
Hi,
First of all thanks for showing your interest in Porto WordPress.
Yes, you can easily change the language of your site and Color, Images as well using Theme Options and Theme Language translation files.
Thanks.
Hola, este tema es compatible con ¿ https://woocommerce.com/products/product-vendors/ ?
Hi,
We have no chance to test the Theme with the particular plugin but if you want you can try this but at your own risk, you will find all the plugins compatible list confirmed from our end here: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399
Thanks.
Hi ,i’m trying to created a simple table of 2 columns and 10 rows using html code, but I can’t get it format properly, is there a shortcode or another way to do that
Hi,
Please go to Pages and create a new page and use the “Raw HTML” element and paste the below-given HTML code in it and save changes and check your site after removing the browser cache.
<table>
<tr>
<th>Company</th>
<th>Contact</th>
</tr>
<tr>
<td>Alfreds Futterkiste</td>
<td>Maria Anders</td>
</tr>
<tr>
<td>Centro comercial Moctezuma</td>
<td>Francisco Chang</td>
</tr>
<tr>
<td>Ernst Handel</td>
<td>Roland Mendel</td>
</tr>
<tr>
<td>Island Trading</td>
<td>Helen Bennett</td>
</tr>
<tr>
<td>Laughing Bacchus Winecellars</td>
<td>Yoshi Tannamuri</td>
</tr>
<tr>
<td>Magazzini Alimentari Riuniti</td>
<td>Giovanni Rovelli</td>
</tr>
<tr>
<td>Island Trading</td>
<td>Helen Bennett</td>
</tr>
<tr>
<td>Laughing Bacchus Winecellars</td>
<td>Yoshi Tannamuri</td>
</tr>
<tr>
<td>Magazzini Alimentari Riuniti</td>
<td>Giovanni Rovelli</td>
</tr>
</table>
And if you want to style that table then also please copy and paste the below given CSS code to the particular page Custom CSS option and save changes.
table {
font-family: arial, sans-serif;
border-collapse: collapse;
width: 100%;
}
td, th {
border: 1px solid #dddddd;
text-align: left;
padding: 8px;
}
tr:nth-child(even) {
background-color: #dddddd;
}
Thanks.
you guys “rocks!!! never seem this kind of support anywhere, I just left a 5 start review. One last question can you guide me to modify the width of each column via css? Tanks again for a fantastic support. Please never change!!!
Hi,
Thanks for that and your kind words we really appreciate it.
And please copy and paste the below given CSS code to the page Custom CSS option where you have added the Table Code and check your site after removing the browser cache.
table tbody tr th {
width: 50% !important;
}
Thanks.
Hi, we have question Have option to make custom post page in blog. I mean, without feature image, date published label, etc., using WP Bakery for example ?
Hi,
Yes, you can easily add new post and then use that post on any page by using the Porto Blog VC element on the page.
Thanks.
Thanks for fast respond! We do that, but future image and other information still appear in post page. Have option to turn it off, from theme options, or we must use css?
Hi,
You have to use the Custom CSS for that and then paste that Custom CSS code to Appearance >> Theme Options >> Skin >> Custom CSS, It will work for you.
Thanks.
Hi, just a quick question: is it possible by any chance to use Wpbakery for the design of a single portfolio page?
Hi,
Yes, you can easily create/design the single portfolio page using WP Bakery, by going into WP-Dashboard >> Portfolio.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 28/08/2018. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi guys,
I really like your theme and all the options it gives. But I have a problem with your Theme Options, as I have edited the colors in Skin, but they do not change at all, only when I open Appearance > Customize the colors are updated. Do you have any idea what the issue may be…?
Thanks in advance!
Regards, Finsbury Media
Hi,
This must be the cache issue at your end nothing else, Please read and follow the instructions written in this article: https://smartwave.freshdesk.com/support/solutions/articles/5000612747--15-unable-to-change-color-settings-or-setting-from-theme-options-cache-problem
Thanks.
Hello!
I am currently developing using Shop 1 but I want to switch to Shop 5. How do I go about doing this without losing all the settings (and code updates you’ve made on the .CSS)?
Thank you, F.
Hi,
When you will change the Demo then all the Custom CSS and Theme Options will be reset, So before changing the Demo please go to Appearance >> Theme Options >> Import/Export and Download the Theme Options file as showing in this screenshot: https://pasteboard.co/I5nLapf.png
And then read this comment: https://themeforest.net/comments/20713007
And then after Importing the new Demo you can again Import the Theme Options from the same place with the same option.
Thanks.
Awesome! Thanks
Most Welcome!
Hello! I’m getting error in Google search console Mobile usability – “Clickable elements too close together”. Affected page is just simple default Blog page with no any customizations made from my side (it is here: https://mekoome.com/blog/ ). After hours of investigating, I think, I understand what is wrong – “Read more” box is too narrow, because according to Google’s recomendations clickable content should be minimum 48 px in height and width and this element is only 22 px in height. I tried several ways to edit this element in style.css adding to it paddings, but no luck. Could you please suggest how can I do that? Which css code I should add?
Hi,
Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
article.post .post-item .read-more {
height: 48px !important;
}
Thanks.
Thank you, I tried and it worked fine, but errow still resists. I found another possible problem – boxes in mobile side accordeon menu are 35px high. Could you please help me to make them higher as well?
Found a decision by increasing paddings in .accordion-menu li.menu-item>a, and google started veryfication – seems to be done!
Sound’s Good!
Please help me to fix the issues with General and Skin Options! Urgent! I have sent you mange tickets support, but you dont really answer quickly. And because the General option does not work, so my page is stuck with Porto logo! Help!!!!
Hi,
Can you please share your ticket number with me here so that I can ask from the Technical Support department for it.
Thanks.
I think that the tickets nummber is 45110. I am so frustrated with the theme and support system they have! We have been trying to set up their your theme so many days, and it always come out some issues!
Hi,
We have replied your ticket with full and proper solution please check your ticket reply and reply to your particular ticket accordingly, and please always create a fresh new ticket for every single new issue you will face as this is our system requirements do not ask multiple issues in a single ticket as this will take more time.
Thanks for your understanding.
Hey, Thank you very much for your helping. I (the support team) have changed my logo on my page (many thanks for that), but there are still some problems here. The support team have fixed the General and Skin Options on my WP ADM, but after some hours it turned back to code again which means I cannot design my website now because I cannot use code. I dont know why it happened, was something I did wrong or it is a code issue? Another problem is that the demo/the theme does not work well on telephone. The support team have fixed it for few few hours, and then it turned back with the samme problem again. I wonder if there are other people experiencing these issues, or I am the only one?
Hi,
This seems to be the cache issue at your end nothing else, and If still after removing the server, site and browser cache you will face the same issue then please create a fresh new ticket for every single new issue via our support system with your site WP Admin Login details so that our team will check and solve it for you.
Thanks.
Hey, The support team have removed the browser cache yesterday, and I have sent a new tickets about it.
Hi,
We have replied and solved all of your tickets and really sorry but all of your tickets were just created a couple of hours ago, and we have to solve all the other customers issues/tickets as well and the system will work in a queue, so please be patience, the standard way of giving/providing the Support is to take/get the reply within 48 hours and Envato works on the same method as well.
Please now do not panic here again and again for the tickets, Once your ticket will be resolved you will always get the reply to your ticket.
Thanks for your understanding.
Hi There, I am trying to make the site in German but having some issues. I have downloaded the files for German from dropbox (found the link on one of your previous comments) uploaded the files to: wp-content/languages/themes and set the language to Deutsch but I still see English words on many places. Words such as: Show, Sort By:, cart page, checkout page….
Please let me know what should I do to make the site 100% German!
Hi,
Can you please contact us through our support system with your site WP Admin and Cpanel or FTP Login details so that we will check and solve the issue for you.
Thanks.
Can you help me please!. After update the theme, font awesome icon is missing. I see your solution in comment before about this problem. But i cant understand to change theme.css font-weight is all part or just one spesicif part?
Thanks
Hi,
It might be because of the Minification of FontAwesome Icons from Speed Optimized Wizard, The new version of Font Awesome also requires font-weight: 900; when you use solid icons in custom CSS classes. Some of the icons code are also changes in the latest Font Awesome, You can read this thread as well: https://github.com/FortAwesome/Font-Awesome/issues/11946
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 02/11/2018. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
But what should i’do?
yeah i hope very soon renew my support extension.
Hi,
I have provided you the complete solution in my last reply.
Thanks.
yeah thanks, but not understand, cause i already uncheck font awesome optimize in speed optimizer wizard. you can check in my website coffeetalk.id
Hi,
I have just checked your site now and finds lot of the icons works perfectly fine only a couple of icons are not working and you have to set those icons again from the same places and save changes it will work for you otherwise please purchase the support extension and contact us through our support system with your site WP Admin Login details so that we will check and solve the issue for you.
Thanks.
Hi there, because you’ve discontinued Venedor I’m thinking about buying this theme and swapping to it. Just wondering though, if I do this will all the shortcodes and WP Bakery code work properly? Not keen to have to totally redo my site.
Hi,
First of all thanks for showing your interest in Porto WordPress.
Sorry to say that but we have not tested this type of thing, But I am sure the default Shortcodes and Elements of the WP bakery will never creates an issue but those Shortcodes and Elements which has been Customized will create an issue.
Thanks.
Hi, I have an issue.. and I need a way to contact you guys since I do not have support anymore. I have a license key which i used on a previous website, since the website is running a new theme now im not using that license key anymore. So today i wanted to use that key again on another website but it still says its connected to the first site. How can this be solved?
Hi,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Thanks.
THe back end editor is not available on the product level, only on pages, please explain
Hi,
Please go to WP-Dashboard >> WP Bakery >> Role Manager and please make sure that you have checked the Custom Type Product from there as showing in this screenshot: https://pasteboard.co/I5kNK5Z.png
It will work for you.
Thanks.
That works, thanks
Most Welcome!
HI support team, I need a little help!
I have updated porto theme today. My site was malwared so I had to delete all the plugins including woocommerce. But after re-installing woocommerce, all the products in product section of wordpress admin panel were reset.
I mean, now, all the products have the same title ‘Product’ and they all are uncategorized, and also they have no images and details. but all the products are showing really well in website live view. and woocommerce is also working really well.
please help me get back my products.
note: I have updated my porto theme almost after 10 months.
Hi,
I am sorry to say that but if the setting has been removed then there is only one way to get it back again and that is backup, Please contact your hosting provider and ask your hosting provider to run the backup of your site for you and then again update the Theme on your site by following the steps listed in this article: https://smartwave.freshdesk.com/support/solutions/articles/12000052422--14-update-porto-theme-manually-without-loosing-any-data-
Hope you will not find this issue.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 22/03/2018. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
- EDIT FOUND THEM ̶H̶e̶y̶a̶,̶
̶D̶o̶ ̶y̶o̶u̶ ̶h̶a̶v̶e̶ ̶t̶h̶e̶ ̶F̶r̶e̶n̶c̶h̶ ̶.̶p̶o̶ ̶/̶ ̶.̶m̶o̶ ̶f̶i̶l̶e̶s̶?̶ ̶T̶h̶a̶n̶k̶s̶!̶
Best, F.
hi there a question … what about php7.2 … i’d like to update my server … will be ok our theme and plugin integrated with .. ? thanks
Hi,
Yes, Porto WordPress is fully compatible with the PHP version 7.2 and also the Theme required/recommended plugins as well,. but we do not give any suggestion on the third party plugins Installed on your site.
Thanks.
ok great thanks
Most Welcome!
