23241 comments found.
Hi guys,
I really like your theme and all the options it gives. But I have a problem with your Theme Options, as I have edited the colors in Skin, but they do not change at all, only when I open Appearance > Customize the colors are updated. Do you have any idea what the issue may be…?
Thanks in advance!
Regards, Finsbury Media
Hi,
This must be the cache issue at your end nothing else, Please read and follow the instructions written in this article: https://smartwave.freshdesk.com/support/solutions/articles/5000612747--15-unable-to-change-color-settings-or-setting-from-theme-options-cache-problem
Thanks.
Hello!
I am currently developing using Shop 1 but I want to switch to Shop 5. How do I go about doing this without losing all the settings (and code updates you’ve made on the .CSS)?
Thank you, F.
Hi,
When you will change the Demo then all the Custom CSS and Theme Options will be reset, So before changing the Demo please go to Appearance >> Theme Options >> Import/Export and Download the Theme Options file as showing in this screenshot: https://pasteboard.co/I5nLapf.png
And then read this comment: https://themeforest.net/comments/20713007
And then after Importing the new Demo you can again Import the Theme Options from the same place with the same option.
Thanks.
Awesome! Thanks
Most Welcome! 
Hello! I’m getting error in Google search console Mobile usability – “Clickable elements too close together”. Affected page is just simple default Blog page with no any customizations made from my side (it is here: https://mekoome.com/blog/ ). After hours of investigating, I think, I understand what is wrong – “Read more” box is too narrow, because according to Google’s recomendations clickable content should be minimum 48 px in height and width and this element is only 22 px in height. I tried several ways to edit this element in style.css adding to it paddings, but no luck. Could you please suggest how can I do that? Which css code I should add?
Hi,
Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
article.post .post-item .read-more {
height: 48px !important;
}
Thanks.
Thank you, I tried and it worked fine, but errow still resists. I found another possible problem – boxes in mobile side accordeon menu are 35px high. Could you please help me to make them higher as well?
Found a decision by increasing paddings in .accordion-menu li.menu-item>a, and google started veryfication – seems to be done!
Sound’s Good!
Please help me to fix the issues with General and Skin Options! Urgent! I have sent you mange tickets support, but you dont really answer quickly. And because the General option does not work, so my page is stuck with Porto logo! Help!!!!
Hi,
Can you please share your ticket number with me here so that I can ask from the Technical Support department for it.
Thanks.
I think that the tickets nummber is 45110. I am so frustrated with the theme and support system they have! We have been trying to set up their your theme so many days, and it always come out some issues!
Hi,
We have replied your ticket with full and proper solution please check your ticket reply and reply to your particular ticket accordingly, and please always create a fresh new ticket for every single new issue you will face as this is our system requirements do not ask multiple issues in a single ticket as this will take more time.
Thanks for your understanding.
Hey, Thank you very much for your helping. I (the support team) have changed my logo on my page (many thanks for that), but there are still some problems here. The support team have fixed the General and Skin Options on my WP ADM, but after some hours it turned back to code again which means I cannot design my website now because I cannot use code. I dont know why it happened, was something I did wrong or it is a code issue? Another problem is that the demo/the theme does not work well on telephone. The support team have fixed it for few few hours, and then it turned back with the samme problem again. I wonder if there are other people experiencing these issues, or I am the only one?
Hi,
This seems to be the cache issue at your end nothing else, and If still after removing the server, site and browser cache you will face the same issue then please create a fresh new ticket for every single new issue via our support system with your site WP Admin Login details so that our team will check and solve it for you.
Thanks.
Hey, The support team have removed the browser cache yesterday, and I have sent a new tickets about it.
Hi,
We have replied and solved all of your tickets and really sorry but all of your tickets were just created a couple of hours ago, and we have to solve all the other customers issues/tickets as well and the system will work in a queue, so please be patience, the standard way of giving/providing the Support is to take/get the reply within 48 hours and Envato works on the same method as well.
Please now do not panic here again and again for the tickets, Once your ticket will be resolved you will always get the reply to your ticket.
Thanks for your understanding.
Hi There, I am trying to make the site in German but having some issues. I have downloaded the files for German from dropbox (found the link on one of your previous comments) uploaded the files to: wp-content/languages/themes and set the language to Deutsch but I still see English words on many places. Words such as: Show, Sort By:, cart page, checkout page….
Please let me know what should I do to make the site 100% German!
Hi,
Can you please contact us through our support system with your site WP Admin and Cpanel or FTP Login details so that we will check and solve the issue for you.
Thanks.
Can you help me please!. After update the theme, font awesome icon is missing. I see your solution in comment before about this problem. But i cant understand to change theme.css font-weight is all part or just one spesicif part?
Thanks
Hi,
It might be because of the Minification of FontAwesome Icons from Speed Optimized Wizard, The new version of Font Awesome also requires font-weight: 900; when you use solid icons in custom CSS classes. Some of the icons code are also changes in the latest Font Awesome, You can read this thread as well: https://github.com/FortAwesome/Font-Awesome/issues/11946
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 02/11/2018. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
But what should i’do?
yeah i hope very soon renew my support extension.
Hi,
I have provided you the complete solution in my last reply.
Thanks.
yeah thanks, but not understand, cause i already uncheck font awesome optimize in speed optimizer wizard. you can check in my website coffeetalk.id
Hi,
I have just checked your site now and finds lot of the icons works perfectly fine only a couple of icons are not working and you have to set those icons again from the same places and save changes it will work for you otherwise please purchase the support extension and contact us through our support system with your site WP Admin Login details so that we will check and solve the issue for you.
Thanks.
Hi there, because you’ve discontinued Venedor I’m thinking about buying this theme and swapping to it. Just wondering though, if I do this will all the shortcodes and WP Bakery code work properly? Not keen to have to totally redo my site.
Hi,
First of all thanks for showing your interest in Porto WordPress.
Sorry to say that but we have not tested this type of thing, But I am sure the default Shortcodes and Elements of the WP bakery will never creates an issue but those Shortcodes and Elements which has been Customized will create an issue.
Thanks.
Hi, I have an issue.. and I need a way to contact you guys since I do not have support anymore. I have a license key which i used on a previous website, since the website is running a new theme now im not using that license key anymore. So today i wanted to use that key again on another website but it still says its connected to the first site. How can this be solved?
Hi,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Thanks.
THe back end editor is not available on the product level, only on pages, please explain
Hi,
Please go to WP-Dashboard >> WP Bakery >> Role Manager and please make sure that you have checked the Custom Type Product from there as showing in this screenshot: https://pasteboard.co/I5kNK5Z.png
It will work for you.
Thanks.
That works, thanks
Most Welcome!
HI support team, I need a little help!
I have updated porto theme today. My site was malwared so I had to delete all the plugins including woocommerce. But after re-installing woocommerce, all the products in product section of wordpress admin panel were reset.
I mean, now, all the products have the same title ‘Product’ and they all are uncategorized, and also they have no images and details. but all the products are showing really well in website live view. and woocommerce is also working really well.
please help me get back my products.
note: I have updated my porto theme almost after 10 months.
Hi,
I am sorry to say that but if the setting has been removed then there is only one way to get it back again and that is backup, Please contact your hosting provider and ask your hosting provider to run the backup of your site for you and then again update the Theme on your site by following the steps listed in this article: https://smartwave.freshdesk.com/support/solutions/articles/12000052422--14-update-porto-theme-manually-without-loosing-any-data-
Hope you will not find this issue.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 22/03/2018. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
- EDIT FOUND THEM ̶H̶e̶y̶a̶,̶
̶D̶o̶ ̶y̶o̶u̶ ̶h̶a̶v̶e̶ ̶t̶h̶e̶ ̶F̶r̶e̶n̶c̶h̶ ̶.̶p̶o̶ ̶/̶ ̶.̶m̶o̶ ̶f̶i̶l̶e̶s̶?̶ ̶T̶h̶a̶n̶k̶s̶!̶
Best, F.
hi there a question … what about php7.2 … i’d like to update my server … will be ok our theme and plugin integrated with .. ? thanks
Hi,
Yes, Porto WordPress is fully compatible with the PHP version 7.2 and also the Theme required/recommended plugins as well,. but we do not give any suggestion on the third party plugins Installed on your site.
Thanks.
ok great thanks
Most Welcome!
I know my support has ended but the really annoying issue of the header/skin colour changes not updating is still persistent. I have tried everything but still can’t get the sticky header to change colour, it always remains transparent on scroll. I have zero caching and this problem has persisted through every update of Porto. Your theme also has various caching issues with Chrome, with even hard browsers refreshes or clearing browser cache manually does not always show many colour/Skin changes. And as for website users, do we expect them to hard refresh their clear their browser cache so changes can be seen? Your theme is excellent and I want to purchase another licence for a new project I’m building but if changing a header colour wastes half my day it’s very off putting. Also almost religiously after every theme update header fonts and colours all get messed up and then take hours of tweaking and hard refreshing and clearing browser cache to revert them back. I have used many themes for many projects and do not have these issues.
Hi,
I have just tested your site at my end and the sticky header color is working perfectly fine at my end, It is not transparent, Please see this screenshot: https://pasteboard.co/I5ez7Ji.png
It must be the browser cache issue at your end nothing else, and sorry to say that but there is mo linkage of the browser cache with any particular site or Theme, The browser cache is purely related to the particular browser.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 16/05/2018. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Thanks for the reply. I am building a site on a development domain and have been testing with various themes including Porto. So the site you looked at ‘carbon autohaus’ – that is not the site in question, though I have had many of the same issues with that site too, and I dread to update it to the latest Porto version. For the site displaying the clear sticker header, I have ended up editing the template to fix it. Every device I test on, Windows, Mac, Android, IOS etc exhibit various issues recognising colour/font updates depending on the browser used.
Mostly these issues are header/menu related. PS, as for my support, I’ll purchase another full product licence for my new project I’m working on in the next day or two, just waiting for my customer to confirm that he wants to use Porto which he will.
I’m not imagining this issue. I have spotted issues in other themes too (Newsmag) which forced 3 updates to be released that included the issues that I highlighted to them. On the third time, because of my previous history they took my word for it.
Thanks
Ryan
Hi,
OK, Then when you will purchase the Theme with the support enabled then contact us with that Theme purchase code via our support system, and your Dev site credentials so we will check it for you.
Thanks.
Hey guys, just a quick question… how can I select a default banner-block for all categories? Is that possible? I love this theme – great job!
Hi,
You have to go to Blocks and create a new block and set it as per your requirements and then copy the slug name of that particular block and go to categories and edit the every single category and paste the block slug name under category options under content top, or content bottom as per your requirements it will work for you.
Thanks.
What about the /shop page?
Hi,
Same as for the Shop Page, You can paste the Block slug name by editing the Shop Page as well and it will work for you.
Thanks.
Ah, yes of course – thanks for your quick reply – you guys rock! I forgot that WooCom generates those pages (as pages) and not as endpoints with template files
Thanks for your appreciation and contacting us.
Hi , how can I remove schema entered by Porto in woocommerce ? I have two product schema for products at the moment .
in addition , please check the schema in latest version of woocommerce there are lots of Error and website are going to drop ranking . thanks .
Hi,
Can you please explain your issue more clearly if possible with the help of screenshots and also share your Live site URL with me here also so that I can check it for you.
Thanks.
Sorry for the late reply .
Please test your demos against google structured-data testing-tool .
https://search.google.com/structured-data/testing-tool/u/0/I checked shop demo one & seven and 20 . demo 1 & demo 7 have these issue “aggregateRating
The aggregateRating field is recommended. Please provide a value if available.”
This cause a critical error names ” Either “offers”, “review”, or “aggregateRating” should be specified ” in google search console that affects all products pages .
This is cause page rank drop ,please ask your seo team to check this issue .
Thanks
shop demo 1 :
https://search.google.com/structured-data/testing-tool/u/0/#url=https%3A%2F%2Fwww.portotheme.com%2Fwordpress%2Fporto%2Fshop1%2Fproduct%2Fbrown-bag%2FHi,
OK, Thanks for letting us know we will check it in deep and make a fix with the future coming updates of the Theme until that please be patience.
Thanks for your understanding.
Hello ,
did you check the issue ?
It seems you should remove inline schema markup from the theme to solve the issue . => https://github.com/woocommerce/woocommerce/issues/22896#issuecomment-477074896
this was an issue with the woocommerce itself buy they did solve the problem . Porto users still have the issue due to inline schema implementation ,
problem solved by woo : check astra/woocommerce demo with google Structured Data Testing Tool as reffrence => https://websitedemos.net/brandstore-07/
for outputting schema markup woocommerce start using JSON+LD . Also Yoast SEO 11.0 features a completely rewritten Schema.org implementation and update it continuously according to google guidelines (as expected from a SEO Plugin) so I appreciate if you would remove the inline schema from the theme .
https://yoast.com/yoast-seo-11-0/Regards,
Hi,
Again, Thanks for letting us know we will check it again and make a fix with the future coming updates of the Theme until that please be patience.
Thanks for your understanding.
When do you plan to remove your inline schema from the theme ? I already wait 6 month .
Please give me a date or I have to change the theme completely .
The SEO of Porto theme is the worst due to this issue .
You can just search for “Schema” in the comments of Porto and see many people have the same issue .
Hi,
Products which don’t have any review rating occur this warning.
We couldn’t add “offers”, “review”, or “aggregate Rating” for empty reviewed product. That’s because it requires more than 0 review count and review stars.
So you need to input at least one review for all products to remove this warning.
This is not a bug. Warnings tells there is no review/rating for that product.
But we can’t fix 2 warnings even though we set review/rating for products.Brand and gtin, | isbn | mpn.
For these warnings, please check this url. https://rich-snippets.io/rich-snippet-product-woocommerce/
Hope its all clear now and helps.
Now, Please change your given bad rating as I have provided you the detailed solution for it.
Thanks for your understanding.
Google standards will change very fast , please remove inline schema markup and let SEO plugins like YOAST handle these kind of issues .
If you remove inline markups problem will be solved .
Please let me know so I could renew my support .
Hi,
I have provided you the solution above already, and this is not possible because this is not related to the Theme, As you know WP Bakery Page Builder plugin and also some more plugins like WooCommerce, Slider Revolution, Contact Form, etc.. those are the plugins you have used on your site and all of them has their own CSS standards and we are not able to remove all the plugins inline markups, It will generate thousands of other issues as well, and Yoast SEO plugin is fully supported by Porto WordPress Theme you can try with it.
And please change your review now, You are giving the same bad review again and again as because of this and I already provided you with all the solutions.
Thanks for your understanding.
I tried editing block (in content side menu) and then save block but nothing changes.Please help
I am trying to edit <Porto – Footer Contact Information> block but no changes on homepage footer.
Hi,
Sorry to say that but this platform is used only for Porto WordPress, Please ask your questions/queries regarding Porto Magento here: https://themeforest.net/item/porto-ultimate-responsive-magento-theme/9725864/comments
Thanks.
hello, when i want to update the theme it shows The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature i tried many time didnt get the problem!
Hi,
Please go to Porto >> Theme License and deactivate the Theme from your site by clicking the deactivate button and then again activate the Theme with the same purchase code and then try to update the Theme hope you will not find an issue and if yes then please read and follow the instructions written in this article: https://smartwave.freshdesk.com/support/solutions/articles/12000007851-latest-visual-composer-and-ultimate-addons-for-visual-composer
Thanks.
Hello, when activating theme I’m getting blank pages both in front-end and back-end. Any minimum server requirements to check with the host provider?
Hi,
Please make sure that your server requirements must meet the latest Theme minimum requirements as given in the Theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/requirements-for-theme/
and then follow the steps showing in this video: https://www.portotheme.com/wordpress/porto/documentation/installation-video/
Hope you will not find an issue and if yes then please contact us through our support system with your site WP Admin and CPanel Login details so that we will Install the Theme for you.
Thanks.
Hi, a few pre-buy questions:
1. Is it possible to use the product-page layout https://www.portotheme.com/wordpress/porto/shop2/product/headphone-black/ with this style https://www.portotheme.com/wordpress/porto/construction/ ?
2. can all products (from different categories) be displayed in ‘list style’ as on https://www.portotheme.com/wordpress/porto/shortcodes/products/
3. can the ‘portfolio’ page, https://www.portotheme.com/wordpress/porto/classic-original/portfolios/portfolio-ajax-on-modal/ be formatted in ‘list style’? are these items ‘woo commerce products’?
Thanks
Hi,
First of all thanks for showing your interest in Porto WordPress.
1. Sorry to say that but this is not possible as you do not use/change the layout of the single product page as like the Home Page.
2. Yes, You can easily show/set this as per your requirements on any page using Porto Products or Porto Category elements.
3. Yes, you can show the portfolio Archive page as Grid, Masonry, TimeLine, Medium, Large, Full layout.
Thanks.
Hi, further clarifications requested:
1. can you show me the product page specific for https://www.portotheme.com/wordpress/porto/construction/? also this layout is not rendering correctly on my iPad2
3. are the portfolio items created in ‘woo commerce’?
Thanks
Hi,
1. You can find and check all our pre-built Shop demos and product pages designs here: https://www.portotheme.com/wordpress/porto_landing/#shop
2. No, Portfolio items will be created in Portfolio, and a Portfolio is a Custom Post type.
Thanks.
i want change © Porto eCommerce. 2018. All Rights text how can i change ??
Hi,
Please go to Appearance >> Theme Options >> Footer and change the Copyright Text from there as per your requirements.
Thanks.
