23241 comments found.
Theme is BROKEN!
There is a BUG in: Theme options > Post > Single post > Show slideshow – [ Yes | No ] This option is not working as it should. No matter what you set there is “Slideshow” in post anyway.
No matter what layout is set.
To switch “Slideshow” off need to do it at each post options.
P.S. If you interested in my theme testing infromation – send me a lifetime license key. You will get full information about found bugs.
I wish to offer Porto theme to my clients but it is not working properly…
Hi,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Thanks.
Hi, I can put JS Code before </head> or for any page https://prnt.sc/n0e6r2. Or HTML code only for all pages https://prnt.sc/n0e6tn . Is it pissible somehow put HTML code for any 1 page?
Hi,
Yes, you can, The Blocks, HTML section that you are showing in your providing screenshot here: https://prnt.sc/n0e6tn
is used for Globally on the site and you can simply use HTML and Shortcodes in it as per your requirements.
So for using on any specific page, Please go to Blocks and create a new Block and set any element or HTML in it as per your requirements and then edit the particular/specific page and scroll below you will find view options under view Options you will find:
Content Top
Content Inner Top
Content Inner Bottom
Content Bottom
and paste the block slug name in any of the above-listed options and save changes and check your site after removing the browser cache it will work for you.
Thanks.
Hi, After logging in to the site I am going to a product detail. Then I go back to the main page, but the home page does not work. The images of the products are not loading, only the slider is being loaded.
Hi,
Please go to Porto >> Speed Optimize Wizard >> Lazy Load Images and un-check it from there and click on save changes and check your site after removing the server, site and browser cache, I am sure you will not find an issue.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 08/10/2018. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
I’il get your support package in a few days.
Hi,
This is only the cache issue on your site now nothing else. Please once check your site after removing the server, site and browser cache I am sure you will not find an issue otherwise please contact us through our support system with your site WP Admin Login details so we will check it for you but after extending your support extension because your 6 months of support period is expired from 08/10/2018. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Items 1, 2 and 3 do not work when you enter the home page from any page on the site.
2. Category in the menu opens on the internal page but does not open on the main page. 1. The basket icon opens on the inside page but fails on the main page. 3. The menu runs down the page, but does not go down on the main page.
https://prnt.sc/n0qf5qWhen my credit card arrives at my bank by the end of this week, I will buy a support package and a new porto theme license. I get my credit card in 2 days. When I get my credit card, I will buy the support package. I can not wait for this!
Hi,
This seems to be the cache issue or any third party plugin confliction issue on your site, Please check once after deactivating all the third party plugins and removing the server, site and browser cache, I am sure you will not find an issue and then again activate all the third party plugins one by one and check which one is creating an issue on your site.
If the issue will not solve then please contact us through our support system with your site WP Admin Login details so we will check and solve the issue for you.
Thanks.
There may be problems on the page defined as Home. I did what you said, but the problem continues. The problem disappears when I change the homepage and define another page. However, I need to solve this problem on my existing home page. where can I send my Wp-admin login information?
I created a help request. Can you help me?
Hi,
We have replied your ticket please check your ticket reply.
Thanks.
Dear Sir
I have re-acitve the slider solution pluign at the homepage, but it show “Revolution Slider Error: Slider with alias not found. Maybe you mean: ‘full-width-slider’ or ‘full-width-video’ or ‘home-classic-original’ or ‘media-gallery’”
can you help me make it to default classic demo
Hi,
Please edit your home page and scroll below you will find view options under view options you will find banner type selected as Slider Revolution so choose/set the slider from there and save changes and check your site after removing the browser cache: https://pasteboard.co/I6hP78m.png
Thanks.
i have lost my license key
Hi,
If you have your product License or the screenshot then please share that with us via our email newsmartwave@gmail.com so that we will check/verify it and then reset your purchase code and provide you again.
Thanks.
Hello How to set the ALT attribute for images displayed in the block. I will add that every picture has ALT set in the media library.
Example:
Thank you, regards” />
Hi,
We added empty alt tags for all images inside theme, because if there’s no alt tag for an image it may affect google page speed or search engine. If you wants to edit alt tags, so you should do that by manually. We just added alt tags for all images, empty or just that image’s name.
Thanks.
Thanks Yes. The SEO test shows me that in the block where I have a slide show (img class = “porto-ibanner-img” style = ”” alt = ””) there is no Alt image attribute. Each image has an ALT attribute assigned to the media library. In SEO it shows that it is missing. Question; How do you physically do it manually to add the alt attribute to all of the images in the block? Where to do it?
Hi,
You can use Yoast SEO plugin for it please read this article: https://kb.yoast.com/kb/image-alt-missing-focus-keyword/
You can test with this plugin as well: https://wordpress.org/plugins/bulk-image-alt-text-with-yoast/
Thanks.
I am trying to set this theme up and it keeps saying:
PHP max_execution_time 30 Minimum 300 is required, 600 is recommended.
PHP max_input_vars 1000 Minimum 2000 is required
I have made a php.ini in the wp-admin and added the changes yet it still does not see the change.
How can I fix this?
Fixed this I had a few other php.ini files that I believe was causing the issue
Sound’s Good! 
Hello Team, I have purchased this theme, but not able to activate, I am trying several time for the same but it’s say’s this purchase code has been used in different website, please do help me with the same. Thanks
Hi,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Thanks.
Your documentation says: “You can update these [premium] plugins through setup wizard or Appearance > Install Plugins page”.
I tried update Revolution Slider with Appearance method, but it didn’t work – I deactivated plugin, uninstalled it, then tried to install new, but WP said that for my PORTO version (which was the latest) I need newer Revolution Slider version – WTF?
So I tried second method – go setup wizard again, I did everything that setup wizard asked and it completely ruined my site! It installed it’s own child theme and my child theme is gone! Which means – My site is gone! WTF?! There was not a single word, that this would happen!
Hi,
Sorry to say that but I think you are facing the issue because of the Old Theme version or activation of the Theme, Please recheck it and then try to update the plugin, otherwise you can download the latest plugin from here and Install it on your site: https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
And I am requesting you please do now use this type of bad/abusive language here again.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 02/03/2016. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi, I found your theme and it’s look like super flexible so I bought it 
I’m studing the theme but untill now I didn’t find a way to
creating re-usable sections of elements which are shared on many pages. Can you give me some tips?
Hi,
Please Install the Theme on Local-Host or on test site and Import any Demo on it as per your requirements and set/check/test/use any element on it as per your requirements and if you want to use any element from that test site to your live site then first deactivate the Theme from your test site and activate the Theme on Live site with the same purchase code and copy the code of that particular element from test to live site, It will work for you, how to transfer License from test to Live site please read it here: https://smartwave.freshdesk.com/support/solutions/articles/12000052391--3-transfer-re-use-license-from-test-to-live-site
Thanks.
Hi, thanks for you answer but maybe there was a misunderstanding I’m speaking about a way to creating re-usable sections of elements and share on many pages: for example, imaging to have several products with the same table of color, so I can create the table and add to each product, if I need to add a new color I add the new one on the element and all the product are update at once from a single location. I can’t believe that a so cool theme don’t have this feature. Here a similar feature on a theme that I have used, maybe in this way is more clear http://pagebuilder.swiftideas.com/documentation/spb-sections/. Thanks in advance for your support
Hi,
Sorry for the mis-understanding, I got it now, You can achieve it easily using Blocks, Please go to WP-Dashboard >> Blocks and create a new block and set anything in it as per your requirements and save it. Then quick edit the block and copy the block slug name and then go to Products and edit every single product and scroll below you will find view options and under view Options you will find:
Content Top
Content Inner Top
Content Inner Bottom
Content Bottom
and paste the block slug name in any of the above-listed options and save changes and check your site after removing the browser cache it will work for you.
Now if you want to change anything you just have to edit that particular block and change in it and save changes and it will apply on all the products in which you have used the particular block.
Hope this helps.
Thanks.
Guys, I need to know if I am the only one that is having issues with buttons through WP-Bakery since updating the plugin to the latest version on my dev site. Basically you create a button using WP-Bakery and should be able to select the colours from the first tab as normal. Unfortunately, the options under “Porto Options” override whatever I set. For example, I create a brand new button and select the colours from the WP-Bakery drop down menu to be orange with white letters. The Button continues to be grey with black which are what the theme defaults are! Thankfully I did not update my live site to the latest version as it would have changed my website.
Hi,
I have just tested it at my end and do not finds the issue, This seems to be the cache issue at your end, Please read and follow the instructions written in this article: https://smartwave.freshdesk.com/support/solutions/articles/5000612747--15-unable-to-change-color-settings-or-setting-from-theme-options-cache-problem
Hope it will help you in solving your issue otherwise please contact us through our support system with your test site WP Admin Login details so that we will check and solve the issue for you.
Thanks.
Ive just paid the theme, and a main option is not working. The WPBakery page bulder is inaktív. Its need license, how can i get it? I thought its in the theme price, i cant use this theme without it!
I’ve deactivated the page builder then reactivated and now is working on the wordpress pages, but not working on the Woocommerce Products pages! How can I use PAGE BUILDER on product pages?
Hi,
Please go to WP-Dashboard >> WP Bakery >> Role Manager and set the Post Type as Custom and check yes to product as showing in this screenshot and save changes: https://pasteboard.co/I6favB9.png
I am sure it will work for you.
Thanks.
I think the theme has a bug in the registration form. I am using the shop 11 template, by the way. It was impossible for new users to register because of an error, “passwords do not match”, even though there is only one field for the password, there’s no field for password confirmation. Reading the other comments here I saw other people had the same problem, but the proposed solutions didn’t make much sense, because I believe this is a bug in the theme that should be fixed by the developers.
In the file inc/functions/woocommerce.php, the function registration_errors_validation contains code to compare the passwords, but there is only one password that is posted, so that comparison will always trigger an error. However, that piece of code is only executed if the registration form is set to “full” in the theme options. If you set it to “short”, which is what I ended up doing, then this bug disappears because the faulty code won’t be executed.
function registration_errors_validation( $reg_errors, $sanitized_user_login, $user_email ) {
global $porto_settings, $woocommerce;
if ( isset( $porto_settings['reg-form-info'] ) && 'full' == $porto_settings['reg-form-info'] && 'no' === get_option( 'woocommerce_registration_generate_password' ) ) {
extract( $_POST );
if ( strcmp( $password, $confirm_password ) !== 0 ) {
return new WP_Error( 'registration-error', __( 'Passwords do not match.', 'porto' ) );
}
return $reg_errors;
}
return $reg_errors;
}
So I guess that function should be removed because it causes trouble and it’s useless, because it is comparing passwords fields that do not seem to be provided by the theme.
Hi,
Thanks for sharing this with us, I am forwarding this to the development department for testing and fixing it with the future coming updates of the Theme until that please be patience.
Thanks for your understanding.
Hello, i don’t use this theme anywhere but on the activation screen says that i use on other site.I was 1year ago installed on other site, just tried and deleted. how can i activate again?
regards
Hi,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Thanks.
здравствуйте. как перевести форму discoun code на русский язык?
Hi,
You have to translate the Theme Language Files into Russian, Please download the latest Theme Russian Language translation files attached below and upload it to wp-content/languages/themes and then go to WP-Dashboard >> Setting >> General and change the site Language as Russian for Russia and save changes and check your site after removing the browser cache and one thing more, Please check your site after removing the products from Cart and then again Add the product into cart, because Cart works on Ajax and it will not show you any changes until the Ajax will refresh, hope this is all clear now.
1. https://www.dropbox.com/s/addhs3t2iyf1p1m/porto-ru_RU.po?dl=0
2. https://www.dropbox.com/s/hdxzvocbniw2zuw/porto-ru_RU.mo?dl=0Thanks.
я уже устанавливал эти языки. все-равно место купона на английском языке.
Hi,
Those were old files these are the new files, Please try with these files once and if you will find the issue then please contact us through our support system with your site WP Admin and FTP or CPanel Login details so we will check and solve the issue for you.
Thanks.
куда Вам отправить мои данные для входа?
I plan to open the store on shoptify but because of the mistake I bought the woocomere theme. Can you help me change to a shoptify theme? Thanks very much.
Hi,
Please contact Envato for that, Selling and Purchasing of the product is in Envato hand.
Thanks.
how do you edit the ‘about us’ header image shop13_category_banner.jpg? l cant find anywhere to edit it or am i missing something? for wordpress
Hi,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Thanks.
Hi p-themes,
We just update the theme and we see large changes. One of these update has disable the HTML code that we us on our portfolio page.
Explanation. Under a Portfolio page you’ll see the option “Portfolio Options”. Under that option we us the Locations area. In this line we us some HTML code with some portfolio information that is showing on our homepage.
Unfortunately in one of your latest updates the option to fill-in some HTML in these lines are disable. We have tried every line in the Portfolio Options (Portfolio Link, Client Name, Client URL , Author Quote, Author Name, Author Role). When we update the page the HTML is not showing any more in any line.
Hope you can help me with this fact so that we can solved this problem soon.
Kind regards Dust
Hi,
Yes, It is known issue, we have already forward this issue to the development team, they will solve this issue in next theme update. Please wait for the next theme update.
Thanks
Hi P-themes
We just have update the theme and the problem is almost solved. When we us some html in the fields LOCATIONS under the portfolio options and we save the page the HTML will remains in this line. But images that we us is not visible on our homepage we only see the HTML code (
) and not the images ;))
Hope you can update this little function soon in your theme or let me know which file we have to edit.
Kind regards Dust
Hi,
Sound’s Good!
That your reported issue has been solved.
And I have tested the latest Theme and the Portfolio Image is showing perfectly fine on Single and Archive Portfolio pages at my end on my test site, so we have to debug your site, Please contact us through our support system with your site WP Admin Login details so we will check and solve the issue for you.
Thanks.
Hi,
What are my options with Porto if I want to show some prices and hide others and instead show a button leading to a ‘contact us’ o ‘request price’ form?
Hi,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Thanks.
Hi, I have not purchased the theme. But I will consider buying if one of the features include hiding and showing prices, that is mainly why I’m asking.
Hi,
Sorry for the confusion,
Yes, There is an option in the Theme for showing and hiding the Price from the Products, You have to use Catalog Mode and then you will be able to hide the Price from products but not specifically, If you want to remove the Price from Specific products then you have to use Custom CSS for that for every single product.
Thanks.
Thank you very much! that makes it very clear
Most Welcome
On Revolution slider, image layer not appear on frond end, how to fix that issue? Each other layers, like shape, text etc. appear, just image layer don’t.
Hi,
Can you please make sure that you are using the latest version of the Theme and Plugins and also please make sure that the slider you are using on your site is the Revolution Slider or The slider made using Porto Elements Porto Carousel and Porto InterActive Banner and also please make sure that you have checked your site after deactivating all the third party plugins and removing the server, site and browser cache, I am sure you will not find an issue and if yes then please contact us through our support system with your site WP Admin Login details so that we’ll check and solve the issue for you.
Thanks.
