23249 comments found.
I think the theme has a bug in the registration form. I am using the shop 11 template, by the way. It was impossible for new users to register because of an error, “passwords do not match”, even though there is only one field for the password, there’s no field for password confirmation. Reading the other comments here I saw other people had the same problem, but the proposed solutions didn’t make much sense, because I believe this is a bug in the theme that should be fixed by the developers.
In the file inc/functions/woocommerce.php, the function registration_errors_validation contains code to compare the passwords, but there is only one password that is posted, so that comparison will always trigger an error. However, that piece of code is only executed if the registration form is set to “full” in the theme options. If you set it to “short”, which is what I ended up doing, then this bug disappears because the faulty code won’t be executed.
function registration_errors_validation( $reg_errors, $sanitized_user_login, $user_email ) {
global $porto_settings, $woocommerce;
if ( isset( $porto_settings['reg-form-info'] ) && 'full' == $porto_settings['reg-form-info'] && 'no' === get_option( 'woocommerce_registration_generate_password' ) ) {
extract( $_POST );
if ( strcmp( $password, $confirm_password ) !== 0 ) {
return new WP_Error( 'registration-error', __( 'Passwords do not match.', 'porto' ) );
}
return $reg_errors;
}
return $reg_errors;
}
So I guess that function should be removed because it causes trouble and it’s useless, because it is comparing passwords fields that do not seem to be provided by the theme.
Hi,
Thanks for sharing this with us, I am forwarding this to the development department for testing and fixing it with the future coming updates of the Theme until that please be patience.
Thanks for your understanding.
Hello, i don’t use this theme anywhere but on the activation screen says that i use on other site.I was 1year ago installed on other site, just tried and deleted. how can i activate again?
regards
Hi,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Thanks.
здравствуйте. как перевести форму discoun code на русский язык?
Hi,
You have to translate the Theme Language Files into Russian, Please download the latest Theme Russian Language translation files attached below and upload it to wp-content/languages/themes and then go to WP-Dashboard >> Setting >> General and change the site Language as Russian for Russia and save changes and check your site after removing the browser cache and one thing more, Please check your site after removing the products from Cart and then again Add the product into cart, because Cart works on Ajax and it will not show you any changes until the Ajax will refresh, hope this is all clear now.
1. https://www.dropbox.com/s/addhs3t2iyf1p1m/porto-ru_RU.po?dl=0
2. https://www.dropbox.com/s/hdxzvocbniw2zuw/porto-ru_RU.mo?dl=0Thanks.
я уже устанавливал эти языки. все-равно место купона на английском языке.
Hi,
Those were old files these are the new files, Please try with these files once and if you will find the issue then please contact us through our support system with your site WP Admin and FTP or CPanel Login details so we will check and solve the issue for you.
Thanks.
куда Вам отправить мои данные для входа?
I plan to open the store on shoptify but because of the mistake I bought the woocomere theme. Can you help me change to a shoptify theme? Thanks very much.
Hi,
Please contact Envato for that, Selling and Purchasing of the product is in Envato hand.
Thanks.
how do you edit the ‘about us’ header image shop13_category_banner.jpg? l cant find anywhere to edit it or am i missing something? for wordpress
Hi,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Thanks.
Hi p-themes,
We just update the theme and we see large changes. One of these update has disable the HTML code that we us on our portfolio page.
Explanation. Under a Portfolio page you’ll see the option “Portfolio Options”. Under that option we us the Locations area. In this line we us some HTML code with some portfolio information that is showing on our homepage.
Unfortunately in one of your latest updates the option to fill-in some HTML in these lines are disable. We have tried every line in the Portfolio Options (Portfolio Link, Client Name, Client URL , Author Quote, Author Name, Author Role). When we update the page the HTML is not showing any more in any line.
Hope you can help me with this fact so that we can solved this problem soon.
Kind regards Dust
Hi,
Yes, It is known issue, we have already forward this issue to the development team, they will solve this issue in next theme update. Please wait for the next theme update.
Thanks
Hi P-themes
We just have update the theme and the problem is almost solved. When we us some html in the fields LOCATIONS under the portfolio options and we save the page the HTML will remains in this line. But images that we us is not visible on our homepage we only see the HTML code (
) and not the images ;))
Hope you can update this little function soon in your theme or let me know which file we have to edit.
Kind regards Dust
Hi,
Sound’s Good!
That your reported issue has been solved.
And I have tested the latest Theme and the Portfolio Image is showing perfectly fine on Single and Archive Portfolio pages at my end on my test site, so we have to debug your site, Please contact us through our support system with your site WP Admin Login details so we will check and solve the issue for you.
Thanks.
Hi,
What are my options with Porto if I want to show some prices and hide others and instead show a button leading to a ‘contact us’ o ‘request price’ form?
Hi,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Thanks.
Hi, I have not purchased the theme. But I will consider buying if one of the features include hiding and showing prices, that is mainly why I’m asking.
Hi,
Sorry for the confusion,
Yes, There is an option in the Theme for showing and hiding the Price from the Products, You have to use Catalog Mode and then you will be able to hide the Price from products but not specifically, If you want to remove the Price from Specific products then you have to use Custom CSS for that for every single product.
Thanks.
Thank you very much! that makes it very clear 
Most Welcome
On Revolution slider, image layer not appear on frond end, how to fix that issue? Each other layers, like shape, text etc. appear, just image layer don’t.
Hi,
Can you please make sure that you are using the latest version of the Theme and Plugins and also please make sure that the slider you are using on your site is the Revolution Slider or The slider made using Porto Elements Porto Carousel and Porto InterActive Banner and also please make sure that you have checked your site after deactivating all the third party plugins and removing the server, site and browser cache, I am sure you will not find an issue and if yes then please contact us through our support system with your site WP Admin Login details so that we’ll check and solve the issue for you.
Thanks.
Hi, when updating the theme I get the following error code: Purchase Code is not valid!!!
Hi,
Please go to Porto >> Theme License and click on deactivate button and then again activate the Theme with the same purchase code and try to update the Theme again from WordPress hope you will not find this issue.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 18/08/2017. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
How do I change the basket icon to that of Trolley?
In the shopping cart i.e
Hi,
Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache and you can change the icon code as per your requirements in the given code as well and you can find all the icons here: https://fontawesome.com/icons
#mini-cart .minicart-icon:before {
content: "\f217" !important;
font-family: "Font Awesome 5 Free" !important;
font-weight: 900;
}
Thanks.
I need to replace the default search form with the “advanced woo search” plugin that I’m using, how can I do that?
Hi,
That Search Form is coming from wp-content/themes/porto/inc/functions/layout.php so in order to remove it and use your own form in header you have to Customize the Theme core file as per your requirements or if you simply want to turn it OFF you can do it from Appearance >> Theme Options >> Header >> Search Form.
Thanks.
I have a shortcode for the search box, can you help me with how I can place it in the php file to replace the default search engine, I would really appreciated it.
Hi,
This requires Customization, As I already provided you with complete path and file which you have to Customize for adding your code and removing the Theme code, Otherwise if you want our Customization services you have to contact our Customization team at nicework125@gmail.com for paid Customization services.
Thanks.
Please help
Hi,
Please go to Porto >> Speed Optimize Wizard >> Lazy Load Image and un-check it and click on save & continue button and check your site after removing the browser cache, Hope your issue will solve.
OR
Please check once after deactivating all the third party plugins.
If still your issue will not solve then please contact us through our support system with your site WP Admin Login details so we will check and solve the issue for you.
Thanks.
Hello, I have your Porto WP Theme and I would like to create a sidebar menu which illustrates the site structure and highlights the site I am right now – you have it here: https://www.portotheme.com/wordpress/porto/documentation/one-page-setup/ – left sidebar in a frame. Could you tell me how can I acheive such effect?
Hi,
Please go to Appearance >> Widgets >> and add the Navigation Menu widget in the sidebar which you are using on the page.
Thanks.
I have a question about category filters. I want to get something similar to this: https://hvacdirect.com/air-conditioning-systems/air-conditioner-and-coil-systems/filter/nominal_capacity_group/2-ton.html (btw this website was done in magento, not in wp). What I need is that the categories works in conjunction to each other (AND). in this example if you select one system tonnage (for example 2 ton) the system seer category only shows the products with 2 ton, Them if I select also system seer 13, will show products with 2 ton and 13 seer. I think this is a logic “and” Does the theme is capable of that or I will need an external plugin? Thanks again for a fantastic support. very happy with the theme
Hi,
Yes, you can easily add this type of the filter in the Porto WP theme as well. Please go Appearance >> Widgets >> Edit the sidebar where you want to add the widget >> Add the YITH Ajax Woocoomerce Product Fitler or Filter Product by Attribute Widget in the sidebar and select the Query Type as OR like in the below screenshot: http://prnt.sc/mznpouThanks.
Thanks, so according to the sample you send me, this can be accomplished only on an attribute level, not by categories, correct?
Hi,
Yes, This can be accomplished only on an attribute level, not by categories.
Thanks.
Hi!!
How can I translate the custom html in header builder with WPML?
Hi,
Please contact WPML support here: https://wpml.org/home/contact-us/
They will guide you proper about it that how to translate Custom Fields and Content.
Thanks.
But the Header builder how can you translate? What type of string is it?
Hi,
Can you please explain your issue more clearly, If possible with the help of screenshots that what exactly you want to translate.
Thanks.
Hello, i have the same problem with romanian language, some text are still in english. Like “view cart”, “0 items”, etc.
Hi,
Please download the latest Romanian Language translation files from the below given links and replace with the old ones and check your site after removing the browser cache, one thing more, Please also remove the product from the Cart and again add a product into Cart and check it, It will work for you, I told you this because Cart works Ajax, It will not show you any change until the Ajax will load.
1. https://www.dropbox.com/s/0ab95zdaikjc8qg/porto-ro_RO.po?dl=0
2. https://www.dropbox.com/s/78ehv8cw7ti8yrq/porto-ro_RO.mo?dl=0Thanks.
hello, i tried to change but still didn`t work. Can you explain exactly witch files i must change ? I even instal theme again and tried. Thank you
Now it works. Some items i changed manualy. Thanks
Sound’s Good!
Is this theme supports Elementor or any page builder?
Hi,
First of all thanks for showing your interest in Porto WordPress.
Porto WordPress is fully compatible with WP Bakery Plugin and this plugin is included in the Theme package as well.
Thanks.
Hello, can i update from porto 3.5.3 to latest version without lost of child theme customization and will child theme get updates to? Need to know before purchase.
Thanks
Hi,
First of all thanks for showing your interest in Porto WordPress.
Sorry to say that but this definitely creates some design or functionality issue, because you have missed a lot of in-between Theme updates in which the Design and Functionality of the Theme is a bit changed, So I suggest you to after purchasing the Theme, Starts with the fresh new Installation.
Thanks.
Ok thanks for info. Whats the best way to backup pages and woocommerce products then later i can import to fresh new version? I need to update theme version but need to prepare everything. Thanks
Hi,
You can use any plugin for baking up your site or you can contact your hosting provider and ask your hosting to take the backup for you, otherwise if I share my personal experience with you so then I always use this plugin for taking the backup of my site: https://wordpress.org/plugins/duplicator/
Thanks.
How do i change the font size and Capitalize for 2nd level menu items? This changed after updating the theme. Thanks
Hi,
This is because of the cache, You can see in this screenshot that the CSS on your site is coming from the cache, Please remove and deactivate your server, site and browser cache, I am sure you will not find this issue: https://pasteboard.co/I5ZbaWL.png
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 05/08/2017. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Ok no worries. It didn’t work anyway. This occured after updating the theme before the caching was installed
Hi,
But that is coming from cache you have to remove and turned it OFF.
Thanks.
Its been switched off, there’s no difference
Hi,
Then please contact us through our support system with your site WP Admin and CPanel Login details so we will check and solve it for you after extending your support extension because your 6 months of support period is expired from 05/08/2017. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
going to child advance options / theme options I get this Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 130968 bytes) in /home/mydomain/public_html/wp-content/themes/porto/inc/admin/scssphp/src/Compiler.php on line 1632
Please advise
Hi,
Please contact your hosting provider and ask your hosting provider to set the memory limit as minimum required for the Theme given in the Theme Documentation here: https://www.portotheme.com/wordpress/porto/documentation/requirements-for-theme/
I am sure your issue will solve.
Thanks.
Thanks as usually for your fast response. I check with the server and the memory limit was 128, I increased it to 512 and it works…
Sound’s Good!
