Hi UniqueWeb_! We can have a check but it’s not possible to help just in words, what is your site?

I’m sorry. https://www.eclisseclubprive.com

3 images per row

Hi, you need to modify this setting to 3/12: https://support.undsgn.com/hc/en-us/articles/213456849#&gid=1&pid=2

yes, but then the images are very small. Looked way better with the 4/12 before. How come 4/12 not working?

4/12 means that you have 3 images, bow you have 3/12.

Yes I would like 3 images in each row. I am pretty sure it worked fine before. So i would like 4/12 + 4/12 + 4/12 = 12. But I get 4/12 + 4/12 + blank. Last images jumps to next row. Like some padding/margin is being added.

Ok first of all you linked your homepage, now what I see is another page, please be specific the page you are checking.

That is the shop layout. On the shop page. Under “produkter”. Same problem on both pages.

vintageart (DK) /shops/kunst/

Ok different layout then the homepage, this is in Theme Options > Products: https://undsgn.d.pr/Eu5WQS

Sadly not working. I have that set to 4. It looks like it adds to much spacing on the right.

vintageart (DK) /shops/kunst/

Can I reset everything somehow?

You need to set 3 (3/12 to have 4).

Not working. Can you take a look at the site?

The option is not changed please set 3 and save your Theme Options, otherwise open a support ticket so we can check if there are some issue in your installation: https://support.undsgn.com/hc

Just to make sure. I want 3 images per row. Like the image i sent you.

For that I need 4 in all settings right? (I have tried all combination also 3) Can I reimport or something to reset the site?

Saved with 3. Looks wrong. Not centered.

I don’t know how to help better, this is a test from a random installation, if something is not working for you now (the theme doesn’t broke itself), please open a private ticket so we can access and check what is causing the issue in you installation: https://undsgn.d.pr/jJCViL

Thanks for trying. Will reinstall the theme.

It’s just to show you the option is not broken.

Just deleted everyting. Restalled everything (demo content all). Please look at this: vintageart (dk) /shop/. Looks weird. Only showing two images per row again.

Incredible after the help offered in real time and showed you that everything is working in a random installation, you even bad rate the theme when we asked to open a private ticket as every user do, don’t expect any help from now. Support expiration is not a rule from our team, this is part of the Envato policy you have accepted at the moment you bought the theme. We cannot help if we don’t have logins to your site and the only why is to share in our private Help Center. We as author have also to abide by the terms of contract with Envato (ThemeForest) which is to the customer and marketplace own interests.

So you decide what a fair rating is? Please dont take the rating personaly. For me the rating just reflects what I got. I have a theme that does not work for me. You send me a live demo that shows it works on random site – really doesn’t do anything for me. I gave up and bought a new theme – how can I rate you 5 star. Can I get a refund? How can you help? I am not paying 42 bucks for error/bug help.

You are wrong, you reported that “somehow my shop layout broke”, so you know that originally everything worked as expected and we are not responsible for this! We have also chatted with you in real time (23 replies) to help debug. You bought Uncode long time and you got 6 months of support included to report any possible issue. Now if something is not working for you anymore what do you expect from us? That we request your logins to access your site and check? Support expiration is from Envato not from us, you cannot expect that we ask your logins otherwise 50.000 users should expect the same. These are the marketplace rules and your rate is highly incorrect.

ps: a bug/error is replicable in any site based on a theme, this is something that start happening in your installation (as you reported).

I give you 5 star Have a nice weekend. Let me know if you have any idear on the bugs https://imgur.com/BWrzzOl This is a fresh install. I have mmoved on with another theme

It seems to me that you don’t understand the point, these are the rules of ThemeForest. If you want to use our theme again and need help, what should we do? It seems to me that we have helped you in every way we can and without making you wait. OK so you see this error also in our demo right?

I was just rating my experience with the theme not your support. The grid is messed up. I did 3 fresh install yesterday.

Please reply my question, do you see the same issue on our demo or any of the showcased websites? Did you tested another browser? The odd part is that you have not bought Uncode yesterday and you used also in the past. In any case we accept every rate, even the incorrect ones like yours. Unfortunately every now and then some users retaliate with bad rate because they don’t want to be compliant with marketplace policies of support (probably they expect also lifetime support)!

I have tried in the past. Never made it work. But asked for refund. I have an old “request refund” Status: In progress from 2016. Can you take a look.

It’s really odd that a top seller theme don’t work just for you, not work demo contents and also layouts are now broken unexpectedly from a moment to another (“I am pretty sure it worked fine before”). If this is a theme error I think that here you should see thousand of similar messages. We have your request of more than 2 years ago and you never replied back our questions and help.

Why is my old “request refund” from 2016 still in progress mode. Please fix it

Because you never replied back the conversation.

Hi thurzz! This is not a native option but it should be possible to adjust with few lines of code, please share your site link so we can create based on your settings.

Hi. Thanks for feedback. I would very appreciate any advice concerning this. Here is the site link: https://pekaren-drahovce.sk. Is it also possible please to have menu bar always static coloured (I mean colour doesn’t appear/disappear when scrolling)? Also – how difficult would be to add another static bar above the main menu (something like used here: http://www.lippek.sk/)? Thanks!

Hi, first of all set the menu to have no padding: https://undsgn.d.pr/cBvnvp
The insert this code ( https://undsgn.d.pr/PBhu6G ):

#main-logo {
    margin-bottom: -36px;
}

Many thanks!

Hi AD99! not sure to understand the request sorry, you need the mobile menu on iPad Pro?

Yes, the same header with the hamburger of iphone/ipad.

Hi SocialSalter! You cannot have a sidebar in the product single page (the link above), we never show this as an option in all our demos, sorry.

Thats not what I asked! can I add a single template in without it messing up current content? this is not a product page its a portfolio!!!

Hi zenersys and thank you for note! I alerted developers and we’ll be back asap on this!
PS: Anyway if you need support is offered in our Help Center, there we have a completely dedicated support team: https://support.undsgn.com/hc

Hi zenersys! You can insert this code to fix the problem, the code will be part of next update (thank you for note):

html.ie11 .main-container .with-kburns.with-parallax .uncode-kburns {
  animation: none !important;
}

HI undsgn!! Thank you ^^ There is no error in IE11. Thank you for sharing source from IE9 or later to edge version.

Hi zenersys and thank you for confirm!

please…. sharing source from IE9 or later to edge version.

Ah ok here you are (remove the old code and use this):

html.ie9 .main-container .with-kburns.with-parallax .uncode-kburns,
html.ie10 .main-container .with-kburns.with-parallax .uncode-kburns,
html.ie11 .main-container .with-kburns.with-parallax .uncode-kburns {
    animation: none !important;
}

I can not get satisfactory results in Explorer. When is the complementary update?

What are the problems you have in IE specifically? Checking your site I don’t see problems: the only thing we note is this and it’s caused by the low line height assigned to the element ( https://undsgn.d.pr/Jo9Mwt ). There is also an issue with the footer columns but this is not original from Uncode and it’s all custom codes (in fact you used flex method that is not supported).
Anyway if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

Elements appearing in ie are not animated and are not rendered smoothly.

hi undsgn If you are currently using php 5 and upgrading to version 7, will these problems be resolved?

Hi zenersys! No, even if the official WordPress suggested PHP version is 7.3 the fact that animation are not smooth enough for you are related to IE itself, this is known to be a problematic and not powerful browser. Unfortunately we cannot help too much with, these are limits of the browser itself related to the internal engine of ie. Anyway if this is critical for you and you are not happy just ask for a refund but we cannot help fix the famous problems coming from this browser.

HI undsgn!! It does not work properly from ie9 to edge. So I will request a refund.

Hi, it seems pretty odd since none of the actual 50.000 customers reported problems and as told in old IE version animations are not fluid for browser problems itself (you just need to search on Google to check this is not an issue of Uncode) but anyway ok, it’s fine. We wait your request.

Until now, animations have been doing well on IE10 or above with other themes. Could you identify the problem? For now, we have to go through different themes and have to request a refund.

Not sure what hardware you have but from here they are fine on modern IE versions.

Hi, there is probably a wrong link: https://undsgn.d.pr/Y5I7VW
Anyway, we remind again, that if you need support is offered in our Help Center! As noted by Envato when you send a message this wall is not for support. We are happy to help here anyway but when the requests are limited: https://support.undsgn.com/hc

celediaz.com/prueba sorry

Hi hesatter!
1.Do you have extra plugins installed and specifically plugin that add Custom Post Type to your Theme Options? In few words do you have other options than the native? Ex: https://undsgn.d.pr/wLc4bn
2. Are you compliant with the Server Requirements or you have red errors here? https://support.undsgn.com/hc/articles/214000785

Hello thank you for the reply!

1. Yes I do have other options that show up under theme options.

2. I looked and sadly, I’m not compliant with the server requirements But my server can support it.

Here’s a screen shot of the theme options:

Screenshot of the missing color palettes:

Let me know if you need anything else.

Thanks

I would also like to mention that we did not do any css customization or anything like that.

Hi, sadly this is one of the most annoying issue you can have and we cannot help to recover your options if you don’t have a backup. If you are not complaint with the Max Input Vars you risk to lost your Theme Options, please find detailed info (note that you have also a red alert in Theme Options page and the System Status is the first page you see when you install Uncode): https://support.undsgn.com/hc/en-us/articles/213459869
Moreover the required 3000 are for the basic Uncode setup and packed plugins, if you have all these extra plugins that add Custom Post Types you need to have even more than 3000 to stay safe.

We do have a backup before this issue happened.

Can you give me the steps on what to do exactly? I will also fix the server compliant issue so this does not happen again.

Like do I need to swap files from the backup or something?