28333 comments found.
I think there is a huge performance problem with this theme. I did test without any extra plugins. The images are loading extremely slowly, sometime not loading at all in the product page. The scrolling vertical and also horizontal on the product image slider is lagging and not smooth at all. When i’m switching back to Storefront everything is fine. I have the last version of the theme.
It’s a pity because i really like the theme but this is not usable in real world.
any way to make the product image horizontal scrolling faster ?
on mobile
Hi,
Can you please submit a support ticket here?
no i can’t since my support period expired
Hello, on the shopping cart page, the product description appears vertically. Please, How do I fix this error?
Thanks
correcting, the product name appear vertically. Thanks
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
Dear,
Kindly I’d like to ask this probebly simple question.
I have set infinite Scroll – Loading Type – Button ( on click )
I the a way to translate the ‘View more’ text on the button into Dutch translation?
Kind regards,
Tanja
Hi,
Yes, you can translate that string with Loco Translate plugin. Please don’t forget to click on the “Sync” button before translating.
Thank you!
Hi,
I have a pre-sale question:
- Is it possible to create image variations for variable products ? I use Getwooplugins’ Product Variation Images to do that and it’s cool because I can display thumbnails for each variations which update the main product image when clicked. I see your theme can select variations with a color picker or drop down but I didn’t see I could include variation images. If it’s not the case do you think it would be compatible with my getwoo plugin ? - What kind of Mega Menu is packaged with your theme ? is it flexible enough to include images/videos, floating sub-menus etc…
Thanks
Pierre
Hi,
Getwoo plugin hasn’t been tested with Flatsome yet. But being able to use different images for different variations is already an included feature in Woocommerce. Please take a look at here for more information.
Flatsome comes with its own menu system. But you can also use Max Mega Menu or Ubermenu plugin for advanced features. Flatsome is compatible with them.
Hi there, I was an idiot and deleted WooCommerce so I could try Easy Digital Downloads. I’m going back to WooCommerce now and re-installed all the plugins, but I’m getting this message:
WooCommerce database update WooCommerce is updating the database in the background. The database update process may take a little while, so please be patient. Note: WP CRON has been disabled on your install which may prevent this update from completing. You can manually run queued updates here.
Something has gone wrong with my wp cron and I don’t know how to fix it? The theme is 3.8.3 so I think that’s the latest? Thanks
Also I’ve tried to download and reinstall the theme from my account and I’m getting this error:
Unpacking the package…
Installing the theme…
The package could not be installed. The theme is missing the style.css stylesheet.
Theme installation failed.
Really don’t know what I’ve done but I’ve royally messed up!! I want to renew my support with you but I want to get it working first!
Hi,
You can enable WP CRON by adding the code below into the wp-config.php file.
define('DISABLE_WP_CRON', false);
Please take a look at here for the installation issue of the theme.
I can’t find that file, and I’m not good enough at all this to start editing theme files. Is there no easier way to do this? Can I not reset it at all? I’m really struggling. All I did was delete a few WooCommerce plugins, it’s caused all this trouble 
You can get information about how to edit the wp-config.php file from here. Also you can get help from your hosting provider.
Ok I’ve managed to get the theme and woocommerce working.
can I ask, when you first install Flatsome, did it come with wp-cron and wp control plugins?
I’ve installed the theme on brand new site and it didn’t come with them, but i noticed them on my old site and im not sure how they got there? (I’m not using Flatsome currently on my old site, so I’m still only using the licence on the one site!)
can you advise? can you also advise specifically what plugins come with the theme so i can cross-check and make sure ive got them all? thanks
Hi, I have changed my header from transparent to white background, however just after the change, the search bar and menu are not visible anymore. I think the issue had to do with the color of the search form and menu as they all in white. How do I change this? thanks
this is my web https://www.adinkrabrand.com/
Hi,
Try to use the transparent header page template that doesn’t end with “light text”.
Thanks for the reply. But not sure how to go about this. Should I undo everything that I have done and use a different template? thank you.
Hi, Could you please get back to me on this? I don’t know what to do here.
Hi,
No need to redesign anything. That’s the same template except for the font color. You can change it from the page templates at the right sidebar of the Wordpress page editor. Just edit your page and you’ll see that.
I got it! Many thanks! 
Please you can close the case now
Just one thing.. I cannot change it for the shop. https://www.adinkrabrand.com/shop/
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
Hi, Flatsome has a size chart feature? I don’t find it… Possible to have product description, review, etc tabs on the right column of the product? (under cart button and social icons?) Thank you
Hi,
Please take a look at this doc.
Hello, Perfect for the size guide!
For the second question, do you have an answer?
Thank you
Since I updated woocommerce to version 3.6.2, in the single page product I cannot increase the product quantity using the ”+” button. And it shows this message in console:
Uncaught ReferenceError: Flatsome is not defined at Object.121 (woocommerce.js?ver=3.8.3:7) at e (woocommerce.js?ver=3.8.3:1) at Object.119 (woocommerce.js?ver=3.8.3:1) at e (woocommerce.js?ver=3.8.3:1) at Object.0 (woocommerce.js?ver=3.8.3:1) at e (woocommerce.js?ver=3.8.3:1) at woocommerce.js?ver=3.8.3:1 at woocommerce.js?ver=3.8.3:1
Hi,
We haven’t got such a report from other users. Please submit a support ticket here.
Hi! I want to ask you if there’s any chance to get an hover effect on products like the one I see here for these shoes: https://andrea-gomez.com/collections/shop
As you pass the mouse the image changes and shows the shoe from another perpective, so basically it switches to another image. Do you know any css useful to do that? Thank you!
Hi,
Flatsome already has that feature as you can see in this link. You need to add a main product image and at least 1 gallery image.
Hi. We use your theme with a total of 3000 products and we are facing very slow load speeds. (7-9 seconds per click). We have search all comments here and your answer to the majority of them with the same issue is to submit a ticket cause support has ended. We realize that is the best practice for you but you could also suggest Server specs for your theme in order to load fast and nice. So what are the best server specs for flatsome?
Hi,
Flatsome is just a theme. Factors affecting performance, such as the total number of products, images used, database/server queries, are mostly related to Wordpress and Woocommerce. Please take a look at the link below.
https://docs.woocommerce.com/document/server-requirements/Hi. Does this theme come with One-Click demo content?
Hi,
Yes, you can install the demo content with the setup wizard.
how to change the subcategory drop-down menu font color? I also left you a message 4 days ago and still no answer from your support group.
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
Yeah and thats the reason why i posted the question here because 4 days ago i submitted a ticket and still no answer from your support group. Please answer the question i asked here and also respond to my ticket # 84923
Your ticket #84923 was replied 3 days ago (on May 3, 8:24). Please check your inbox (including the spam folder) and check if you opened your ticket from a valid email address.
yes, I found it, it was in the spam folder, yeah you asked me to record a video using a loom app and send it to you, instead of reading everything I wrote or checking the problem out. I don’t want to allow an app to my google account or signup for loom the app you want me to download. are you going to look into my problem? you still haven’t responded to the one I asked here. I don’t want to signup with loom
Yes, I see that. It’ll be replied very soon.
i’m still waiting, i can’t give access to admin panel and you need my url again? are you guys reading my messages? please i need your help. i have been waiting for 7 days now, i sent the videos of the issues i’m having and still no answer from you ticket ID #84923
Hi
The payment icons (credit cards) in the footer section are aligned to the right. On desktops this is totally fine, but on mobile, it looks odd. Is it possible to center the icons on mobiles and keep aligned to the right on desktops?
Thank you
Hi,
What’s the URL?
Hi,
Page constantly jumps when trying to scroll to bottom! Anyone know how to fix?
Thanks
Hi,
Can you please submit a support ticket here?
Hi,
Thanks for your reply. I did but unfortunately I got no help because my license for support entitlement to be expired. But maybe more have this problem, because since te latest version update it suppose to start. Like to hear if it is a bug and when be fixed? Seems it happens most of time browsing with samsung android phones.
Thanks
How to display content marginal please? I do not want to have distance here. Thanks
Hi,
Looks like it’s an accordion element. Try the CSS below.
.accordion-inner {
padding: 1em 0 !important;
}
thank you so much
Any1 know how to have shop sidebar expandable and collapse product categories????
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
Hello. I have problems with Logo loading. It loads last, 2 times, in about 0,4 sek. How i could load it with another images? https://gtmetrix.com/reports/mirstankov.com/ODkFpgx5
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
I have asked this question before but unable to see where that question was to see if you replied already, also this is a suggestion too to find our own comments easily.
I need a specific version of this theme : 3.4.3
Let me know how i can get this?
Hi,
Please submit a support ticket here. Don’t forget to share a valid email address. I’ll send the download link to that email address.
Hi there, A large “purple buy button” has appeared on my product page in recent days (currently only on Google Chrome). The button is next to my regular “in basket” button. How do I remove this button?
Hi,
Can you share the URL?
The URL: https://kingstra.com/product/polos/
Hi,
I can’t see such a button on that product page. Checked with Safari, Firefox and Chrome. If you see that, most probably comes from a payment gateway plugin. And a purple colored Buy button evokes the Stripe Payment Request.
I have mentioned this before but it’s getting missed in the updates.
Please make sure the theme is using the latest Font Awosome. I need some icons but the current version is old.
Thaks
Hi,
You can vote for a feature request or submit a new one here if you want to see in Flatsome.
Features got the highest number of ratings will be included in our developer’s to-do list.
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