Hello and thank you.
I don’t see any video in the code either, so, I guess, there’s something wrong in the way the video is put into the content. Are you sue the video is visible on Vimeo as public and it is available in your media library? Have tried to switch W3 Total Cache off for a while and check if the problem doesn’t depend on it?

Let me know, best

Hey, the videos are public on vimeo and available in my library. I turned off the W3 Total Cashe off, but it doesn’t work. I use the WP Bakery Page Builder and the oEmbed to upload the videos onto my pages. In the past it worked out well. Since a couple of weeks and after the update of the theme the videos disappeared. Thanks for your help.

Hi tneiser, unfortunately we don’t have similar reports at the moment so it’s not easy to help you without a check to your site… are you compliant in the System Status? Are you able to display another random video? For example can you please try this?

https://vimeo.com/132237986

Hello,
please consider that the AJAX cart is available for simple product only (not variations) and it replicates the function used on archive pages, so must be enabled through the WooCommerce settings: https://undsgn.d.pr/2CIViS
Let us know, best

Thanks, that helped!

Hi BirnenHans and thank you for confirmation!

Hi Anatoly79 and sorry for the delay! Star rating on the catalog page is not available by default, in fact you never see this option in all our demo. Anyway, we can suggest a small patch to enable it. If you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

Hello,
I’m sorry, but “My Account” link is an item menu and its text is added manually. You should use a custom PHP filter to edit menu labels dynamically, something like that: https://www.proy.info/dynamically-change-wordpress-menu-label/

Consider it as a starting point. if you need further support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc

This would definitely help. Thank you for pointing me in the right direction.

Hi kitaabnow and thank you for confirmation!

Hello,
Envato Market plugin allows you to update plugins you have license for only, so if you haven’t purchased and registered RevSlider separately you can’t update it with Envato Market plugin. Uncode provides updates of included plugins regularly though, so, since Uncode 2.0, if your copy of Uncode is registered correctly, you will get automatic updates of the plugins as well. More info here: https://support.undsgn.com/hc/en-us/articles/214001205-Theme-Update

Let us know, best

Hello and thank you for your interest.

1. on this page, if you scroll down, you can see images taken both from Flickr and Instagram: https://undsgn.com/uncode/features/media-gallery/
2. the chat plugin is not included in the theme, it is a service we use to provide support and developed by Intercom

Best

Hello,
sorry for the issue, but, please, for this kind of things contact the support of Envato, we don’t have any control on the checkout of ThemeForest: https://help.market.envato.com/hc/en-us
Let us know, best

Hi b-jou! We are sorry but we cannot give you our private email, this is the sense of the Envato support expiration, private support is only offered in the Help Center, we as author have also to abide by the terms of contract with Envato (ThemeForest) which is to the customer and marketplace own interests.

God forbid I understand very well, but the fact remains that by indicating categories (example_1 Example_2 example_3) other categories are called (jhondoe_4, Jhondoe_5), and this is a big bug.

Moreover as anticipated I use an external plugin (advanced dynamic-pricing for woocommerce) for the discounts in automatic to all the categories, but it is visualized only the price already discounted and not the applied discount. Are there any compatibility problems or do I need to set something to display it in the front end?

Best Regards R.

Hi b-jou, we are sorry but it’s not possible to understand in words without even check your layouts and we confirm there are not big bugs! Can you please show us what you refer?

Hi decoded- and thank you for interest! Actually these are the Pricing Table you can create with the Page builder module: https://undsgn.com/uncode/features/pricing-tables/
Then we have a few more in the Wireframe plugin: https://undsgn.d.pr/FxuJTO

Hi spicemanch! I’m sorry but we never tested and we don’t have any reports from our customers, actually don’t know if none of them use it or there are no issue, sorry!

Hi d3rk, any slide is independant!

Great! One more thing: can I change the default black & white menu colors? Let’s say I want text color blue and background color white for the menu. Is it posible?

Hi d3rk! Yes sure, you can choose any colors you need.

THX for your quick reply! I will try to figure it out

Unfortunately, it doesn’t work with your Demo Conent, cause I am using a slider with 4 different slides. Can’t insert a second row into one slides.

Unfortunately, as told, there is not a method to add absolute positioned elements, the only suggestion is to add in another row below the slider and then adjust with CSS to the position you need.

Hi Sevastos! You don’t need CSS codes to make the menu transparent, please follow: https://support.undsgn.com/hc/en-us/articles/213459689
Anyway if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

I got the following CSS Code for the case my Menu Color is Black: .is_stuck .style-color-jevc-bg { background-color: transparent; }

If I scroll down, my menu doesn’t have a background color. But the Color of my Menu and the Homepage is Dark 1 and this code doesn’t work with this Color.

Sincerely I don’t see any menu in your homepage so not sure what you refer.. anyway if some agent of the Help Center suggested you this code please reply to him and ask a target also for the other pages you need.

Hi Fran821, the file to be edited is this: https://undsgn.d.pr/2G0PUI

amazing, thanks!

Hi Fran821 and thank you for confirming!

Hi hollak! No the System Status just reads the value, the only idea is that your host doesn’t permit upstream this value to be changed so even if you change the value the modification is not applied. Anyway don’t worry. If you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! In case ping a message here after you have opened a ticket and inserted your logins to check! Thank you!  https://support.undsgn.com/hc

Hi mdlv123! If you have a long section you can scroll “Internally” this section and only when you get the bottom of this long section Slides Scroll is triggered. I hope this make sense.

Hi Matthewdf! This is a default from Uncode, unless you have modified something there are not special tricks applied. Probably you have connected a static header. Anyway it’s really not possible to help in words without a check to your site. If you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

Thank you for your speedy response as always! I will check my settings again and raise a ticket if I need be.

Hi Matthewdf and thank you for confirming in case send the link to your site so it’s possible to understand the scenario.

Hi JamesYeomans! Unfortunately it’s not easy to help since we don’t have other similar reports, probably you have finished the resources or you are not compliant with the Max Input Vars. Anyway if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution after accessing your site and verify the issue! Thank you!  https://support.undsgn.com/hc

Hi ronaldandhrad! Unfortunately we don’t have other similar reports and it’s not possible to help in words. Anyway don’t worry if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

Hi anandmongol and thank you for interest! Yes it’s possible have both 5 or 6 columns.