8631 comments found.
is it good practice to redirect Content block pages ?uncodeblock= to home page? or leave it accessible?
Hi dariusju! Content Blocks are just page fragments and they are not accessible as stand alone contents, so if you are not logged they are not visible and you have a redirect to the homepage.
I’m trying to add Adobe Fonts to the theme but they’re not being properly added. It seems that the API key and kit are being recognized, but the fonts are not appearing when added to the Font Imports and then the Theme Options > Typography area…. the theme just seems to be resorting to the Serif and San Serif system fonts instead. Please help!
Hi opwann! We are sorry but it’s really not easy to understand in words and we don’t have other similar reports, tested now in a random installation and everything is working great. Anyway if you need support is offered in our Help Center ( https://support.undsgn.com/hc ), there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution or at least upload a few screenshots so we can understand better.
Just imported the demo and am disappointed that the color schemes are not even matching your preview demos. Why not? How can we get this data so we can match exactly the color schemes in your preview without having to go in one-by-one into the theme options > palette? Thanks.
Hi ehong33234! There are just few gradients that are not the same of original demo and this is to save resources, you have the original layouts and functionalities with slightly differences. Anyway if you don’t like it you can request a refund, this is not a problem.
Otherwise if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
I have a valid purchase license, the old developer who purchased this for the client is no longer on the project. Questions. How do I get support for the following question? On the media Gallery, many of the clients oEmbeds are vimeo and when they add them in the page builder, the tile is blank. Is there a hook I can add that will add the Title to each thumbnail when editing the Media Gallery? Just need to set a specified order requested by the client.
Thanks,
Hi whnunlife! We are sorry but as for Envato Terms you need to ask the person who bought the theme to ask for support in our Help Center: https://support.undsgn.com/hc
We hope you can understand why support is not provided without the purchase verification.
Hello, Is there any way to remove “Archive” from site name (that’s displayed in a browser tab) from portfolio site? I managed to change “portfolio” word to a different one, “Archiwum” (Archive) word is displayed no matter what (setting up custom title in Uncode theme settings didn’t help either). Here’s the portfolio (archive) site: https://sin.org.pl/substancje/
Hi whynotzoidberg! This is a default from WordPress and you can use plugins like the free Yoast SEO if you need to modify the page titles.
Thanks! Yoast SEO was both culprit and solution – I successfully managed to remove “Archive” word from page title thanks to that plugin (client installed it and it added “Archiwum” word to portfolio site by default).
Hi whynotzoidberg and thank you for confirming! 
Hi. I just updated the theme version. When I enter Envato’s purchase code in the Register section, it does not do anything, it does not show any error text either, but it keeps warning that I’m not registered. Can you help me please?
Hi Rosquill! We are sorry but it’s not easy to understand what can be the problem, actually we don’t have other customer reporting something similar, do you have extra plugins or some error in the console? Anyway if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Guys, there’s a major issue with theme v2.1.0 where the cart is getting deleted when trying to upgrade / downgrade a variable subscription. I have concluded that this is a theme issue by following this troubleshooting process:
1. Disable cache on cloudflare 2. Disable all caching on host 3. Disable all non-core plugins (except essential uncode and woocommerce plugins) 4. Clear woocommerce transients and user sessions 5. Remove cart from menu in theme options 6. Monitor XHR requests on browser console 7. Use the core theme (i.e. not child theme) 8. Test with official storefront theme (and this works as expected)
Details about the problem:
1. After choosing new variation of the subscription product customer is redirected to checkout 2. A call to admin-ajax.php is made on checkout page with the action (form) set to woomenucart_ajax. This is absent when testing with storefront theme 3. The cart hash and cart count cookies are set as expected in the request to the server but the return response sets these cookies to 0 4. This results in the error messages “[product name] has been removed from your cart because it can no longer be purchased. Please contact us if you need assistance.” & “Your session has timed out”
I am not renewing support because this is unlikely a localised problem given the exhaustive troubleshooting steps undertaken to isolate the problem to the theme.
Hi hsekhon and thank you for the detailed description. Is the “variable subscription” a special plugin or extension? Can you please reference the exact name? Moreover can you please send the link to your site to have a quick check?
Hi guys! Thanks for the speedy response. We’re using WooCommerce Subscriptions plugin. The product type this issue occurs with is a variable subscription. The URL is feastively.com. For a new customer, signing up to the product, it works as expected. However, this problem only occurs when a registered, signed-in customer goes to WooCommerce my account and chooses to change their subscription. They are then taken to the single product detail page, which I believe is controlled by WooCommerce. Upon trying to “purchase” the new subscription variation, they’re taken to checkout, which is where this problem occurs. We have a clause where the customer can only have one active subscription at any time. The same problem occurs when switching across subscription products i.e. moving from Subscription Product A to Subscription Product B.
Hi OmegaPT! I’m not sure to fully understand what you need, sorry. Do you need to change the video of your header? In case this is the background ( https://support.undsgn.com/hc/en-us/articles/214003585#&gid=1&pid=5 ) of the header that is external to the main page ( https://support.undsgn.com/hc/en-us/articles/213459649 ). Anyway if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hi – I had to replace a logo and it’s display on the homepage has disappeared (but it does appear on the other pages) (it is also in the source when I inspect it), would you know what it might be?
Hi jonesy2367! We are sorry but it’s not possible to understand without a check to your site, can you please share your site URL so we can check this?
many thanks… (just sent the link through via the direct message)
Sorry but support is provided only here, not via direct message. Anyway the theme you are using is not Uncode but something named “vangard”, you should ask the theme authors.
doh! apologies!
Don’t worry!
HOW TO DISPLAY WOOCOMMERCE PRODUCT CATEGORY DESCRIPTION. your theme as default is not show it
Hi margiela! You just need to insert the description in the category page editor ( https://undsgn.d.pr/sDEEy8 ), then connect a Content Block ( https://undsgn.d.pr/jj0hW0 ) and show it with the Heading module and the Automatic Heading option ( https://undsgn.d.pr/WNxt0q ). Anyway if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
hi, i want to show it in category product page not in post
Yes this is exactly the same explained above and the same you have when you import Demo Contents, ex: https://undsgn.com/uncode/product-category/man/
If you have changed settings and you are not able to make this work, please open a ticket as suggested.
Hi, I am a long time fan of theme,
1. How do you increase the Custom Line Height from the “Theme Options” section? Is there a special code to go in this field or just numbers?
2. I have also noticed some issues with the wireframes, when you try to change the text size it does not work all the time
Hello!
- Are you referring to this: https://undsgn.d.pr/v5I5dq ? Just change the value and, if you prefer, the title as reminder.
- Could you add more details? Can’t you change font sizes to the modules you add through Wireframes plugin only? Does it work fine if you add a module manually
Let me know, best 
Hi. You may already be aware but there seems to be problems with your support site. The knowledge and video page is blank and I am unable to expand items on the FAQ page. Have tried on different computers and incognito mode.
Hi Matthewdf and thank you for reporting but we are not able to replicate and we don’t have other reports and from here it’s working fine, really not sure how to replicate: https://undsgn.d.pr/ymbi0e
Did you check if you have some error in the console?
It’s strange as it was working for me earlier today. I receive the errors with links below when inspecting.
Uncaught SyntaxError: Invalid or unexpected token: https://p17.zdassets.com/hc/theme_assets/1290749/200278069/hc-15061819.js?v=1234567
Uncaught ReferenceError: HC_DC is not defined: https://support.undsgn.com/hc/en-us/categories/201692765 at en-us:185
Uncaught ReferenceError: Template is not defined at en-us:413 : https://support.undsgn.com/hc/en-us/categories/201692765
Hi Matthewdf! Can you please upload a screenshot of the errors so I can report to Zendesk (the platform that is hosting the documentation)? It seems some glitch on their hand, really odd we don’t see the problems and this happen for you only.
Hi Matthewdf and thank you for report! Does this happen also from your mobile? The only thing I can think it’s a possible issue of CloudFlare with files distribution in your zone.
Hi. Yes, I tried it earlier and again just now and it still does not work.
Hi Matthewdf, we’ll report this to Zendesk, from here it’s fine and actually we don’t have other reports, please check next days. In your screenshot the error are related to an incomplete loaded file. Anyway both video tutorials both FAQ are accessible by the inner menu.
Hi i found a bug. if you use bottom divider, in the svg is missin a ” <svg version=”1.1” class=”uncode-row-divider uncode-row-divider-curve x=”0px” y=”0px” width=”240px” height=”24px” viewBox=”0 0 240 24” enable-background=”new 0 0 240 24” xml:space=”preserve” preserveAspectRatio=”none”>
You can see it on https://undsgn.com/uncode/homepages/classic-travel-rtl/?fbclid=IwAR2PR0DjeSX9tU3PQt2mUy2e4-eAv4N3uM50M9xi_wXSGEYU32z42w152jI
I use firefox Greetings from germany
Hi Eliminator92 and thank you for report! This should be not produce errors unless you have some cache plugin (not happen with all). Anyway if you want to fix n the vc_templates/vc_row.php and vc_templates/vc_row_inner.php files please search all references of this string
uncode-row-divider uncode-row-divider-' . ${$shape_position.'_divider'} . ' x="0px" and replace with uncode-row-divider uncode-row-divider-' . ${$shape_position.'_divider'} . '" x="0px".
Move to elementor, visual composer is horrible.
Hi josemanuel and thank you for taking time to share your thoughts but we really don’t think that visual composer is horrible. The only top theme in ThemeForest that switched to Elementor has also seen a terrible decrease in sales and customer ratings.This is not to say that Elementor is not a good product but you know you really want to know there are even better page builders, the best thing they can do is marketing and their convincing campaign worked very well (even if the product is less than other visual page builders).
Hi thanks for your response, but im not agree with that, Jupiter theme is one of the most selled theme here, about elementor is easier to work with and their frontend builder is awesome, of course vc is a great plugin but now is like iphone they have great technology but they dont go forward, i really like your theme, but after my experience with elementor i will choose a theme with it. Thanks
Hi josemanuel and thank you for spend time on this. ps: it’s true that is one of the top seller but they experience now a great decrease in sales and the rating went drastically down (you refer the big sales earned during the VC years with version 6 and not with version X).
Ok thank you for your time
Thank you too for sharing your idea/needs!
Hello, is it possible to have the side menu on lets say the “portfolio developer” demo for example on mobile vs the drop down menu? looking for a side menu on mobile.
Also, for the full page home scrolling on the “portfolio developer” can you have custom content or is it only portfolio items? thanks.
Hi jaggedtimelapse and thank you for interest! No sorry unfortunately this menu on mobile is not an option at the moment. You can have any kind of contents here not only portfolios.
Hi, We have two websites for our company, One for English users and other for Arabic users(Both of them has same content but different language). I want to use Uncode theme. Should I purchase license separately for each of them?
Hello, you should contact Envato better, since license policy is decided by them. However you can find more info here https://support.undsgn.com/hc/articles/115000880409 As short answer, I can say that if your site will be a multilanguage site, with the same URL, it is considered a single end product and one license is enough. If you create two sites with different URLs I guess they are considered two different products. Anyway I recommend to contact Envato support as well for more details: https://help.market.envato.com/hc/en-us/requests/new
Does the theme have the ability to change the image on the product catalog page when you hover?
Hello! No sorry, even if that’s a feature we are considering for future updates, Uncode doesn’t provide that ability currently. Sorry. Anyway you can send us a feature request from here: https://support.undsgn.com/hc/en-us/articles/213714949
Best
Hello,
actually we can’t see anything on our demo: https://undsgn.d.pr/a5A7QX Maybe you have some Chrome extensions that generates that issue? Have you checked with a private window?
Let us know, best
Hello I am very happy with the theme. But I have an issue with Google indexing pages, which do not exist. I have deleted everything, that is not related to the website (pages, products, categories, posts, taxonomies, achives, etc…...) but for some reason I see products and product categories as indexed pages in the search results. When clicking I saw 404s, so I redirected all pages to the home page. How is that possible? The page never had any products, because I removed them first and after that I moved the website from my staging server to the new domain. Many thanks
Hello, sorry for the issue, however to better understand what the problem is, it should be better to see the site, understand how old it is etc. So, please, I recommend to contact our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately or at least ask with an account that bought our theme! Thank you! https://support.undsgn.com/hc
How do i keep the dots in the slider from hiding down? i want to keep the dots visible so people know its a slider.
Hello,
via CSS you can force to “0” its “bottom” style attribute.
If you need further support, of course, it is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately or at least ask with an account that bought our theme! Thank you! https://support.undsgn.com/hc
