8686 comments found.
How to add `rel=”noopener”` or `rel=”noreferrer”` to social media icon on the header top right?
Hi traven ! Why you need to insert those? Anyway there is not as build-in method, if you want to insert you can open the file “uncode/partials/menu.php” and about line 526 insert in the link code the tag you need, ex: https://undsgn.d.pr/ZKq3jX
It seems there is a bug in the theme – when using ‘Async JavaScript’ plugin (or similar) for defering JS load (to improve loading times and Page Speed score) the logo and the navbar disappear.
Hi mespank! This is not a bug of the theme, our demo is using the ASYNC option too and 98% of the showcased websites: https://undsgn.com/uncode/showcase/
Probably you have some extra plugins or other stuff that is interfere.
PS: Yesterday you report that is the first time you used the theme, so we should support you even if the Support Policy is different, I just want to note that also more than 5 months ago you asked us technical questions: https://themeforest.net/comments/21497384
We kindly remind again… if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution! Thank you! https://support.undsgn.com/hc
Sure, last time I TRIED using it, but ended not. Now I am actually using for the first time.
I just refer the fact that here on ThemeForest there are some policies (and these are the ones you accept when you bought an item). Support expiration is not from us, we as author have to abide by the terms of the contract with Envato (ThemeForest) which is to the customer and marketplace’s own interests. How we should help if we even don’t have a link to your site and the private logins to access? And moreover how we can get these in the respect of users who renew support?
So I’ve also tried the commercial WP-Rocket plugin for JS deferring and the logo and navbar disappear as well. No other plugins are installed or activated, beside the Uncode ones, so that’s definitely a bug.
Yes sure…
What do you mean by ‘Yes sure…’? Are you admitting there’s a bug with the theme? If you are not convinced, how can I help you get convinced?
Check how many websites here are using WP Rocket please: https://undsgn.com/uncode/showcase/
Anyway if you want to report a bug feel free, if there is an error (pretty odd since this is also our suggested cache plugin and also our demo is using it: https://support.undsgn.com/hc/en-us/articles/115004168269 ), we’ll fix in next release as for any reported bug.
Hi There, we already using the uncode theme, but the previous developer wasn’t register the theme, and now the the theme broken. is it possible to buy the new key without buying the theme, and keep the layout/composition as existing.
Hi hernawan! The theme don’t broke itself, probably you installed something that broke the theme, anyway it’s not possible to buy only the Key, the Purchase is the Key itself.
Anyway if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
thank you, but I can’t creating the ticket because im not registered as your customer.
We’re missing the code, our developer has it but he’s gone
Hi hernawan! This is something you need to fix with the user that bought the theme, this is not our fails, this is system just protect authors from illegal copies and possible copyright violations.
Hello, yes i understand, and i dont mind to buy your theme to get the licence. The point is, we want to keep the layout as it was. Should i buy the theme and than go to support page to submit the support ticket?
Yes, open a ticket and reference exactly how the layout was before and what you have done or installed since the theme is a set of static files and doesn’t broke itself without any action.
Ok thank you
I’ve few questions:
1) is there a way to add some form of ‘please wait, loading’ (like a spinning wheel animation, or something like that) to pages that are a Media Gallery with lots of images, where rendering of the page takes a while?
2) when setting an image as a full width and full height background for a page, is there a way to apply some form of animation to the image, for ‘first load’ event (something like delicate and slow zoom in or zoom out)?
3) when main home page is loading, is there a way to add in some simple text animation effect to play before the page is loaded and rendered?
And another one: 4) is there a way to control the top and bottom margins of the page? I’d like the menu to be displayed closer to the top browser edge and the footer to be displayed closer to the bottom browser edge
Hi mespank!
1. Not natively;
2. Yes it’s possible with the Single Media animations options;
3. No;
4. Yes but we need to check your installation to check and suggest.
Anyway, we remind again that if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Unfortunately I’ve paid for the theme few months ago and haven’t starting using it until now, so I can’t use the support site. Unless you have a solution for that, which would be highly appreciated 
Hi mespank! We don’t know this but this wall is not for support, if you need support is offered in the Help Center, we are happy to help here when questions are limited.
Hello Team. Is there a way to have the date-info without the day ?just the month and year. for instance July 2019 not 23 July 2019. Thanks !
Hi ringrave! This is a default from WordPress ( https://undsgn.d.pr/5BBxAM ). This is not possible by default but probably there are some dedicated plugin to alter this on the official repository.
Anyway if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Sorrrryyyyyyyy it was stupid question. can be done in wordpress settings > date format :)))))
Hi ringrave! I never tested but probably with the “custom” option can be done!
First of all a huge thank you for this amazing product
I would like videos in media gallery modules to autoplay muted without controls and open in a lightbox on click.
Is this currently possible? If not, could you make it a feature? Thanks again 
Hi Kosro and thank you for appreciate Uncode! It’s possible to open videos in lightbox but not muted (this depends on video itself), ex: https://undsgn.com/uncode/works/portfolio-full-width-video/
Where is the option to hide or disable rows? I don’t see it anywhere and I have been using WPBakery / Visual Composer for years. Thanks!
Hi ehong33234! Did you check the Responsive tab in the rows menu?https://support.undsgn.com/hc/en-us/articles/214003585
Anyway if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hi again .. revslider plugin is include with in the theme ?
Hi togethergroup! Yes this is one of the plugin you can install: https://support.undsgn.com/hc/en-us/articles/213453349
OK… Then where is the plugin purchase code?
You are free to use the plugin but you don’t have your own Purchase Code and license (and this is the same for any theme here on ThemeForest that bundles Premium Plugins), please review the info: https://support.undsgn.com/hc/en-us/articles/213454629
How do I add a second line below the basic text typed logo, ideally in smaller and lighter font than the one used for the page title in text typed logo?
Hi mespank! Really not sure to understand, is this something you have seen in some of our demo?
PS: Anyway if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
I don’t know if it is in any of your demos, I am not using your demos.
My question: is this something you have seen in some of our demo than can be accomplished with this theme?
How to increase the size of the fonts used for ‘Filters’ menu generated by the ‘Media Gallery’ object? They’re so incredibly tiny and I can’t find a way to make them larger, they seem to ignore theme font sizing?
Hi mespank! They should be the same as our demo, at least I never saw them different, please share your site preview so we can check and help.
I can’t share the preview, the site is being developed locally in Docker. But no matter that size they are in the demo (I’m not using the demo, so that’s not an answer) I am asking how to increase their size?
Hi mespank! Actually no users complaint about this size so if something is different for you upload at least a screenshot so that can guide us.
No sure if this helps without a check but this code should change them with all settings:
.isotope-filters ul.menu-smart > li > span > a:not(.social-menu-link) { font-size: 20px;}
I assume this is to be placed somewhere in the child theme? Isn’t there an UI-powered option in Uncode to make these fonts bigger?
You can also insert in the Theme Options > CSS.
Hello there,
I have a question regarding “flickering & glicthing” on mobile. Since my three licenses have no valid support I am hoping to get some clarification this way.
Lately I found out that I have some glitching with the mobile hamburger menu and some pages that only display half and don’t allow for scrolling. This only happens on mobile.
I updated the theme to version 2.1.0 and I also updated the correspondign plugins (VC, uncode core) etc to the appropiate versions. This did not solve my issue.
Now I found some information on your website regarding a malfunctional app.js: https://support.undsgn.com/hc/en-us/articles/214092169-Patches-FixesI have applied this patch but this did not solve my issue.
Now my question sounds, are there still glitching issues that you are aware of?*
Feel free to try out this page (ON A MOBILE DEVICE): https://www.verzekeringenvekemans.be/aangifte-schadegeval/schadeaangifte-auto/
Here you will see the glitching, also note, that opening inspector tools (f12) and and putting the viewport on mobile does not trigger this bad behavior.
Hi brunodeneve! Did you tried to disable ALL your extra plugins’ I see your menu is always open but we don’t have any other users with this problem so probably you have some extra stuff that triggers this bad behavior.
I am debugging this further, I’ll let you know if I find something.
Alright, I found the culprit and this a security wise one. I hope you can assist me here.
We run a website for a bank (KBC), and they run quarterly security audits, we as webdevs then have x amount of time to fix these.
In one of their recent rapports it came to their attention that the jQuery version (1.12.4) that WP includes throws alot of security issues from their scanning systems. So I installed https://nl.wordpress.org/plugins/jquery-updater/ which updates jQuery to the latest version.
Now I’m wondering how I can comply with your jQuery requirements and also comply to the KBC standards of running the latest jQuery version.
I also noticed that I still have support bc we recently bought another license, so I’m going to continue this issue via your official support channel;
Hi brunodeneve and thank you for confirming! Anyway I don’t think that we can do something at the moment, this is the official jQuery version for WordPress and I think that if this version is not secure WordPress itself have update time ago, sometimes tests create false positive.
I undestand, we intially also circled this back that these could be false positives. But bc we don’t exactly know how their testing software works, we can never really know if something is wrong. Their consesus is clear, no exceptions.
Just went through my email traffic with their security team, the problem with jquery version 1.12.4 is that they could execute a DOM-Based XSS on our website. Which is an absolute red flag. After I updated the jQuery version tot 3.4.1 manually they weren’t able to execute the DOM-Based XSS anymore.
Hi brunodeneve! Did you changed something? We are no more able to replicate the issue…
How do I exclude categories from the Posts block?
Hi Vayu! If you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately (or at least ask questions with an account that bought the theme)! Thank you! https://support.undsgn.com/hc
The client bought the theme, I am just the developer. The client can’t find login, so is there another way of finding an answer? It seems like a simple question, that should be in the documentation.
We are sorry but for obvious reasons support is offered if the the purchase is verified. Please ask your client to find the required logins or ask Envato to help in the recovering of them: https://help.market.envato.com/hc/en-us/requests/new
Ok, it just seems odd that you don’t know the answer to this or could simply send a link to the docs…
Hi Vayu, maybe you are missing the point, we cannot offer support if purchase is not verified. We as author, also have to abide by the terms of the contract with Envato (ThemeForest) which is to the customer and marketplace’s own interests.
Ok, so I dont see this as support, but rather limited documentation. If it’s in your documentation, which I have used and searched several times, then it’s not possible to find.
As you prefer to believe. As already said if you need help of any kind you must first try the purchase this is a marketplace rule.
What does this have to do with “believe”? The documentation is lacking, this is either a fact or it’s difficult to navigate. Repeating yourself here doesn’t make me believe it more. 
Thank you for taking time to share your idea, if you need support just ask your client valid Envato logins.
No matter what I try, I can’t make the header (the logo and the navbar area) transparent, just as I can’t make the footer transparent as well. Is this functionality available in the theme at all?
Hi mespank! Please review here all the possible causes your menu is not transparent (all our demos are based on transparent menu): https://support.undsgn.com/hc/en-us/articles/213459689
Anyway if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution! Thank you! https://support.undsgn.com/hc
Unfortunately, this link you’ve posted is rather useless. I’ve checked all the options and nothing seems to be the case there, yet I can’t make neither the header/navbar nor footer transparent.
I can change the menu background color in Uncode > Theme Options > Customize > Light Skin and that will work, but there’s no ‘transparent’ option there in the dropdown list of colors and the ‘Primary Menu Background Opacity’ slider below does exactly nothing.
We really cannot help in words without even a link to your website, anyway this is the option (and all the possible causes of menu not transparent are in the suggested article): https://undsgn.d.pr/MlEuML
PS: note that when you import Theme Options you have everything set to have a transparent menu by default.
That’s not my experience – when you import the theme the menu is white.
And yes, I’ve tried these options and what I am saying is that they don’t take any effect, when it comes to transparency.
I don’t refer to import the theme… we reference to import Theme Options, please try to import Theme Options from the Import Demo menu and then in case share your site link. Obviously is something that you are missing, not that we don’t offer this option: https://undsgn.com/uncode/showcase/
Can you make audio play with video background? I have used this theme before and it is amazing, but I have to work on a website that I’m not sure if this option is possible and client is requesting this feature. I would love to know if this is possible before buying this theme. Thanks.
Hi ernestolaborda! You cannot have audio playing with video background and this is also not possible in Chrome from last autoplay policy changes, now every video with audio need to have a command triggered by the user before start, please read the official announcement from Google (in few words if you have Google Chrome blocks you): https://developers.google.com/web/updates/2017/09/autoplay-policy-changes
I really liked this theme and wanted to buy it, but I’ve got one concern. Pagespeed score, especially mobile one, seems too low. I saw your tests with high results, but that was a long time ago. Even your official site https://undsgn.com/ gets around 20-40 points. I’ve checked showcase of websites made on this theme and checked their pagespeed (tested a lot of sites) and almost all of them fall into red zone on mobile. The highest I’ve seen was around 50-60 and only 2-3 websites achieved it.
Hi Soulstices! Our demo is now fully of extra stuff and pagespeed decrease. The main reason is the use of JavaScript and this test (from last year) penalises the use of JavaScript. Anyway there is a big difference between the pagespeed and the real speed experienced by the user (when you browse the site). For example do you feel slow our demo from your computer or from mobile? In fact, as proof of this, there are all the other page speed tests like GTMetrix, Pingdom etc which confirm it’s not at all slow.
is it good practice to redirect Content block pages ?uncodeblock= to home page? or leave it accessible?
Hi dariusju! Content Blocks are just page fragments and they are not accessible as stand alone contents, so if you are not logged they are not visible and you have a redirect to the homepage.
I’m trying to add Adobe Fonts to the theme but they’re not being properly added. It seems that the API key and kit are being recognized, but the fonts are not appearing when added to the Font Imports and then the Theme Options > Typography area…. the theme just seems to be resorting to the Serif and San Serif system fonts instead. Please help!
Hi opwann! We are sorry but it’s really not easy to understand in words and we don’t have other similar reports, tested now in a random installation and everything is working great. Anyway if you need support is offered in our Help Center ( https://support.undsgn.com/hc ), there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution or at least upload a few screenshots so we can understand better.
Just imported the demo and am disappointed that the color schemes are not even matching your preview demos. Why not? How can we get this data so we can match exactly the color schemes in your preview without having to go in one-by-one into the theme options > palette? Thanks.
Hi ehong33234! There are just few gradients that are not the same of original demo and this is to save resources, you have the original layouts and functionalities with slightly differences. Anyway if you don’t like it you can request a refund, this is not a problem.
Otherwise if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
I have a valid purchase license, the old developer who purchased this for the client is no longer on the project. Questions. How do I get support for the following question? On the media Gallery, many of the clients oEmbeds are vimeo and when they add them in the page builder, the tile is blank. Is there a hook I can add that will add the Title to each thumbnail when editing the Media Gallery? Just need to set a specified order requested by the client.
Thanks,
Hi whnunlife! We are sorry but as for Envato Terms you need to ask the person who bought the theme to ask for support in our Help Center: https://support.undsgn.com/hc
We hope you can understand why support is not provided without the purchase verification.
Hello, Is there any way to remove “Archive” from site name (that’s displayed in a browser tab) from portfolio site? I managed to change “portfolio” word to a different one, “Archiwum” (Archive) word is displayed no matter what (setting up custom title in Uncode theme settings didn’t help either). Here’s the portfolio (archive) site: https://sin.org.pl/substancje/
Hi whynotzoidberg! This is a default from WordPress and you can use plugins like the free Yoast SEO if you need to modify the page titles.
Thanks! Yoast SEO was both culprit and solution – I successfully managed to remove “Archive” word from page title thanks to that plugin (client installed it and it added “Archiwum” word to portfolio site by default).
Hi whynotzoidberg and thank you for confirming!
