26686 comments found.
How many days do you take to answer in Qode Help Center? So many problems with the template, plugins that cannot be installed (WPBakery Page Builder, and ISN’T in the bundle), your revolution slider templates have import problems. Your guide is out of date and is not helping me at all. I’ve been waiting for your answer for four days in Qode Help Center and nobody is helping me.
Hi there,
Please provide the link to your ticket on helpcenter, we couldn’t find any posted with this username.
Also, our theme is well documented, and you can take a look at these articles:
https://bridge.qodeinteractive.com/documentation/ https://helpcenter.qodeinteractive.com/hc/en-us/articles/360003393598-Bridge-19-Update https://helpcenter.qodeinteractive.com/hc/en-us/articles/360003405458-Major-Bridge-Update-Now-with-Elementor-
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Hi! helpcenter just helped me now, and now is working. I reinstall the theme from Bridge Dashboard -> import and now is working, good. But if you install the theme from wordpress import tool some things don’t work, like revolution slider and WPBakery. WPBakery is called js_composer.zip in the plugin folder, if you install it WPBakery work perfectly.
Thanks, now is working good.
PD: my username is ToniSales in HelpCenter.
Hi again,
We’re glad our agents could be of service.
If there’s anything else, don’t hesitate to submit a request.
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Hi I still have 4 months of support left but I’m not able to make a new ticket on Ticksy. How are you guys gonna resolve this?
Hi there,
We switched to a different support platform.
If you need assistance, please submit a request on our helpcenter and one of our agents will help you.
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Hello I will have questions before making your purchase 1. Is there an automatic update? 2. Is it compatible with mailchimp?
Thank you
Hi there,
Thank you for taking interest in our theme!
Automatic update is available with the Envato Market plugin. Our theme uses Contact Form 7 and Mailchimp can easily be added to it, as a lot of our customers do.
If there’s anything else, feel free to ask!
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I verified my purchase code on the control panel but an error occurred. It is “Code is already registered for other domain”. I asked the support team to help me with this problem. Thanks very much!
Hi there,
We have located your ticket on our support forum. One of our support agents will answer your ticket as soon as possible. Please continue the conversation on the ticket.
If there’s anything else, don’t hesitate to submit another request.
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Thanks very much. I am waiting for your support!
Hi again,
Support agent has been informed, your ticket will be answered as soon as possible. Please continue the conversation on the ticket.
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How to hide logo when scrolling down in 1 pager scroll theme? I am using Fixed header. Please advice. thanks
Hi there,
Please change your header type to standard. When you scroll, your header will disappear.
If there’s anything else, Please submit a ticket on our helpcenter: https://helpcenter.qodeinteractive.com/hc/en-us and one of our agents will assist you.
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@quode – Are you referring to settings > header > type > regular? Its not working – logo sticks while scrolling. My support is expired, but this is basic assistance. Site is http://realtyph.review/tuna/ Hope you can check.
Hi there,
Please try adding this code to Appearance >> Customize >> Additional CSS to hide the logo:
.home header{
display: none;
}Also, if you are using a full screen sections template, it is best to create header and footer as fullscreen sections. This way, the header will be on top and will disappear when you scroll.
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How to do your advice?
“Also, if you are using a full screen sections template, it is best to create header and footer as fullscreen sections. This way, the header will be on top and will disappear when you scroll.”
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Hi There, our website got heaps of error message like
Warning: htmlspecialchars(): charset `UTF-8;’ not supported, assuming utf-8 in /home1/blackhz6/public_html/landingpage/wp-content/themes/bridge/framework/lib/qode.layout1.php on line 542
Since we changed the domain name to blackhawks.co.nz/landingpage. I just wonder any suggestion how to fix it? Thanks.
Hi there,
Please contact your hosting provider about this. Since you changed your domain, it could be that your server settings have changed as well.
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Now that Bridge is compatible with Elementor, do you have any recommended steps to upgrading an existing site, or is it as simple as just installing Elementor and uninstalling WPBakery?
Hi there,
Please take a look at our article about updating Bridge: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002480038-How-To-Update-The-Bridge-WordPress-Theme-And-Bundled-Plugins Also, here are two helpful articles about the latest version of Bridge: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360003405458-Major-Bridge-Update-Now-with-Elementor-and
https://helpcenter.qodeinteractive.com/hc/en-us/articles/360003393598-Bridge-19-UpdateIf there’s anything else, please submit a ticket on our helpcenter: https://helpcenter.qodeinteractive.com/hc/en-us and one of our agents will assist you.
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I am having an issue as well with purchase code. I re installed my theme due to issues with the demo installation as per your instructions but now its saying I cannot register my theme due to product code being used in another domain which isn’t the case. Thanks
Hi there,
You need to deregister your code before reinstalling in order to be able to register it again. Here is explained how: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360003391778-How-To-Register-And-Activate-Themes-Registration-Activation-and-Deregistration-Framework-3-0Please submit a request on our helpcenter if you need further help https://helpcenter.qodeinteractive.com/hc/en-us and one of our agents will assist you.
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The wpbakery plugin and qcode imports functionality doesnt install anymore. please advise..
Hi there,
Since the last update, we included the Elementor page builder along with WPBakery, so WPBakery is no longer treated as a required plugin. When you select a demo which needs WPBakery to be created, it will prompt you to install it.
Please take a look at this article: https://bridge.qodeinteractive.com/documentation/2-getting-started/2-4-installing-plugins/2-4-8-updating-plugins/ The part about manual plugin upload: http://prntscr.com/pvt5h1If there’s anything else, please submit a request on our helpcenter: https://helpcenter.qodeinteractive.com/hc/en-us and one of our agents will assist you.
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Hello, I need to know where or how to cancel the registration of the item purchase code, I can’t do it because the place where I installed it no longer exists and I need to reinstall it in another place. Thank you.
Hi there,
Please take a look at our article about this: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360003391778-How-To-Register-And-Activate-Themes-Registration-Activation-and-Deregistration-Framework-3-0If you can’t deregister your theme, please reach us at helpcenter@qodeinteractive.com and we will help you.
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Hello, I notice a wrong text formatting in your widgets. The text for Footer column 3 and Footer column 4 is different from Footer Column 1 and Footer Column 2 (C in capital letter). You can fix in the next release?
Thanks
Hi there,
Thank you for reaching us.
Please provide your site url so we can investigate on this.
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There is not a particular website, it’s a wrong translation. Just open the widget section (Appearance -> Widgets) and look on the right side. Here a screengrab: https://ibb.co/Jjq3TMC
HI again.
Oh, ok. That will be fixed 
Thanks
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Hi! I have installed demo 262 – Catering Service, but the mainpage doesn’t look like your demopage I choosed to install “all”, have I done something wrong? Best Regards Lennart
Hi there,
Please make sure that you select the option to import attachments: http://prntscr.com/pvs64pIt could also be that your homepage isn’t set in Settings >> Reading: Please navigate to Settings >> Reading and set your homepage:
If there’s anything else, please submit a ticket on our helpcenter: https://helpcenter.qodeinteractive.com/hc/en-us and one of our agents will assist you.
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Didn’t work. But if I do everything right, It will look exactly like the demo?
If, yes, I will buy another copy(and support)
Hi there,
Please take a look at our article regarding demo import: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002250358-How-To-Import-Demo-Content-Using-The-One-Click-Demo-Import-FeatureIf you follow the steps explained in it, you should be able to successfully import the demo content.
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The them is missing WP Bakery in the bundle. There isn’t an option to enable it because its not bundled with it
EDIT: This is when you install via Envato plugin
Hi there,
Thank you for reaching us.
Since the last update, we included the Elementor page builder along with WPBakery, so WPBakery is no longer treated as a required plugin. When you select a demo which needs WPBakery to be created, it will prompt you to install it.
Please take a look at this article: https://bridge.qodeinteractive.com/documentation/2-getting-started/2-4-installing-plugins/2-4-8-updating-plugins/ The part about manual plugin upload: http://prntscr.com/pvt5h1
If there’s anything else, please submit a ticket on our helpcenter: https://helpcenter.qodeinteractive.com/hc/en-us and one of our agents will assist you.
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Can I enable QUDE Search on the mobile version?
Hi there,
When you enable the Qode search in Qode Options >> Header it should automatically be available on mobile as well.
http://prntscr.com/pvt30tIf there’s anything else, please submit a ticket on our helpcenter: https://helpcenter.qodeinteractive.com/hc/en-us and one of our agents will assist you.
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Hi,
I purchased a license for Bridge – Creative Multipurpose WordPress Theme, but when I enter my license key and email, the registration window runs forever and does not complete the registration (I can see “Please Wait” run forever).
Could you please advise how I can get my theme registered?
Thank you
Hi there,
Thank you for reaching us.
Please send a mail at helpcenter@qodeinteractive.com with your purchase code and we will help you with deregistration.
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Getting an error when trying to import a demo theme. I submitted a ticket last week but still have not heard back. Now when I try to login to your support it’s stuck at the login page.
Hi there,
We have located your ticket on our support forum. One of our support agents will answer your ticket as soon as possible. Please continue the conversation on the ticket.
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Fantastic work i wish you huge and successful sales for the week.
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Seems like there is a bug with the Advanced Tabs. Line 3922 in default.js. We have the most recent version (19.0.2) installed. Error “Uncaught TypeError: e.tabs is not a function”. Can you please have a look at this? Website: http://d.maysi.de/jj8SWp/G37D4rPBP3 (Section with Aufgaben | Status)
HI,
We are not quite sure why is this happening on your side. We have tested and Advanced tabs are working fine with latest version on our side. We could suggest first to try to deactivate all third party plugins and to check this again. If you are still facing off this issue, we need to check why is it happening on your installation. So, please, just Submit a Request here: https://helpcenter.qodeinteractive.com/ and include your wp-admin access.
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Just bought this install it and its missing the editor WPBakery please explain why this plugin is missing as cant use the bridge without it
Hello,
This plugin came bundled within our theme and here is helpful article how to install WPBakery https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002285058-How-To-Install-The-WPBakery-Page-Builder-Plugin For any further help, just Submit a Request here: https://helpcenter.qodeinteractive.com and our support team will assist you.
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I already read that showing in your guide it shows the plug in as pre package on the version i downloaded it doesnt even have the program in the installer your guides seems out dated
Hi again,
Since the last update, we included the Elementor page builder along with WPBakery, so WPBakery is no longer treated as a required plugin. When you select a demo which needs WPBakery to be created, it will prompt you to install it. We will also update our article about this.
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Hi! Just bought and installed theme and demo data. WPBakery seems to be missing (only Visual Composer). Can you help us?
Hello,
Thank you for choosing Bridge. Please, just Submit a Request here https://helpcenter.qodeinteractive.com/ and include your website URL with wp-admin access and our agent will assist you there.
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Yes thank you, did that! Hope to hear from you soon.
You are welcome.
