26721 comments found.
Hi, I registered purchase code of bridge theme for a website. Unfortunately I had to reset the database due to some reasons. Now, when I try to register the purchase code it shows the code is already registered. Please help me to solve this issue. I’m not able to import demo content.
Hi,
Please, just Submit a Request on our HelpCenter and our agent will assist you.
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Hi, I don’t know why, but recently the coupon code is not applied to the all cart (shipping price included), but it’s applied only on the order, shipping costs excluded. How could I solve this issue? Many thanks!
Hello,
Please, Submit a Request on our HelpCenter and our agent will gladly investigate and check why is this not working on your installation. Just include your wp-admin access in your request.
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Hey guys, in 19.2 the “QODE PROCESS” stop working. no HTML output. when reverting back (we had previously 18.2) it fixed the issue. Am I the only one?
Hi,
We have just checked Qode Process element with latest version and everything is working fine on our side. We need to ask you to check if you updated our Bridge core plugin to version 2.0.2 also?
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Hmmm I did the update via the envato API and after that I didn’t get any notification to update anything… thanks. it fixed the issue 
On another matter- Any chance to handle those PHP notices (from debug.log).
The ones in “helper.php” & “class-tgm-plugin-activation.php” exists for long time by now..
PHP Notice: Undefined index: in /*/content/live/pynrdev/wp-content/plugins/bridge-core/helpers/helper.php on line 221
PHP Notice: Array to string conversion in //wp-content/plugins/bridge-core/helpers/helper.php on line 246
PHP Notice: Undefined offset: {multiple-numbers} in //wp-content/themes/bridge/includes/plugins/class-tgm-plugin-activation.php on line 1828
Undefined offset: {multiple-numbers} in //wp-content/themes/bridge/includes/plugins/class-tgm-plugin-activation.php on line 1816
PHP Notice: Undefined index: example in /*/content/live/pynrdev/wp-content/plugins/bridge-core/modules/import/qode-import-functions.php on line 14
THANKS!
Hi,
Glad to hear this has been resolved. When it comes to these notices, there is no need to be worried about this, but we will of course investigate and check in which cases it could occur, just Submit A Request on our Helpcenter.
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Hello,
We have just checked your page and as we could see, yours are showing well. So, we need to ask you to explain this further more? Thanks
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if you sort tours by price you will see it doesn’t work or show same results.
same with name & price low to high or price from high to low
Hello there,
Thank you for reporting this. We will send this to our dev team on further check. And it should be added in future theme update. If there is anything else, please, let us know. Thanks
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I just reinstalled this theme when I resetted my website and now it says that the purchase code is already registered to another domain. How do I reset this aswell?
Hello,
Please, email us here helpcenter@qodeinteractive.com and we will assist you with deregistration.
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Hello Sir, this is my first time wordpress and first theme in my life.
How to change this background image
https://www.tsolarpower.co.th/wp-content/uploads/2019/11/Untitled.pngthank you.
Demo : bridge37
Hello there,
Please, for any question like this one, Submit a Request on our Helpcenter here: https://helpcenter.qodeinteractive.com Our support team is there on your service.
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Article pricing table content can not be modified. After editing, pressing save & changes does not close the window.
Visual Composer Version 22.0 additional installation.
I want to find a solution.
vhttps://visualcomposer.com/download/ visual composer has a free plugin installed.
Hello there,
Thank you for providing us with website URL. You are using outdated version of WPBakery page builder https://www.screencast.com/t/anBUqxuBoR Please, check this article where we included video tutorial about theme and plugins update. Everything should be working well after.
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The name is similar. What should I buy and update?
https://wpbakery.com/checkout/OR
https://visualcomposer.com/checkout/Hi, there is no need to buy anything separately of you want to use WPbakery plugin since it came bundled within our theme and we implemented a lot of our shortcodes into it. But if you are facing off any issue with element you’ve mentioned, we need to ask you to Submit a Request on our HelpCenter where our support agents will gladly investigate and assist you.
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The Purchase Code has expired in the submit a request menu.
I want to update my WPbakery plugin.
Plug-in does not auto-upgrade
Please ask how.
Sorry and thank you.
Hello,
In latest theme update we included latest version of WPbakery. So, just follow this video tutorial in order to get latest versions.
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I tried to install the theme in my localhost, but it didn’t work out for the first time. So I deleted all the files and restart with the same name. But it kept saying “Code is already registered for other domain”. Any thing I can do to fix it?
Hi,
We deregistrated your purchase code now. Please follow the instructions from this article regarding registration/deregistration of purchase code: How To Register And Activate Themes (Registration, Activation and Deregistration) – Framework 3.0 https://helpcenter.qodeinteractive.com/hc/en-us/articles/360003391778-How-To-Register-And-Activate-Themes-Registration-Activation-and-Deregistration-Framework-3-0
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Thank you so much!
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Hello, I left a ticket #4318 regarding a crashed website. Do you know when I receive an answer on my request/ticket?
Hello,
We have just checked and it looks like your ticket has been answered already. Feel free to continue conversation on your request.
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Hi. I have a problem. Some my pages do not load. Example https://www.youtube.com/watch?v=6TU__T37O5c
How to fix it?? I will be grateful for your response. Jacob
Hi there,
Please try disabling page transitions in Theme Options >> General. If the issue still persists, please provide your site url so we can investigate.
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Now it seems to be working properly. Thank you for your help
You are welcome!
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Hello, I contacted from saturday Support system and the helpcenter email and today is Tuesday and nobody answer my problem, can anybody answer my ticket #4057 ?
Hi there,
Sorry about the delay in answering. It was a weekend and Monday was a holiday.
Your ticket has been answered.
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ok thanks for answering my ticket, I registered again, ok, but now I can’t activate revolution slider plugin, I get a blank screen, then I see at plugins that is not activated, it is supposed that I need to activate this plugin before importing a demo.
Hello,
We informed our agent about your ticket and he is currently checking it so it will be resolved asap. You you’ll get an email soon.
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How to remove the Purchase Code from the domain ?
Hi there,
Please take a look at our article about this: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360003391778-How-To-Register-And-Activate-Themes-Registration-Activation-and-Deregistration-Framework-3-0
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Registration has been made. After that we deleted the site. Now we can not enter for the domain. We did not manage to cancel the code and removed the hosting. We reinstalled the site and now, when entering the code, it writes to us that the code code has already been entered.
Hello,
Just email us here helpcenter@qodeinteractive.com and we will help you with deregistration now. ThanksDon’t forget to sign up for our newsletter and be the first to find out all the latest news.
“Code is already registered for other domain.” It’s the same domain
Hi there,
It seems that you reset your database without deregistering your purchase code first, and this is why this message appears.
Please reach us at helpcenter@qodeinteractive.com with your purchase code and we will deregister your code for you.
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Hi,
I just built a menu that has dropdown elements.My problem is that is shows all the elements at once by the time i hover on the first elements.
Hi there,
We investigated your site and it seems that you don’t have any sub-menus, as you can see in this screenshot:
http://prntscr.com/pvwpo4
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How can i solve “Code is already registered for other domain.”?
I wrote you an email yesterday but I urgently need an answer
Hi there,
Please take a look at our article regarding this: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360003391778-How-To-Register-And-Activate-Themes-Registration-Activation-and-Deregistration-Framework-3-0If you need further assistance, please submit a request on our helpcenter and one of our agents will assist you.
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I submit a ticket 14 hours ago and i’m still waiting 
Hi again,
We have located your ticket on our support forum. One of our support agents will answer your ticket as soon as possible. Please continue the conversation on the ticket.
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How many days do you take to answer in Qode Help Center? So many problems with the template, plugins that cannot be installed (WPBakery Page Builder, and ISN’T in the bundle), your revolution slider templates have import problems. Your guide is out of date and is not helping me at all. I’ve been waiting for your answer for four days in Qode Help Center and nobody is helping me.
Hi there,
Please provide the link to your ticket on helpcenter, we couldn’t find any posted with this username.
Also, our theme is well documented, and you can take a look at these articles:
https://bridge.qodeinteractive.com/documentation/ https://helpcenter.qodeinteractive.com/hc/en-us/articles/360003393598-Bridge-19-Update https://helpcenter.qodeinteractive.com/hc/en-us/articles/360003405458-Major-Bridge-Update-Now-with-Elementor-
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Hi! helpcenter just helped me now, and now is working. I reinstall the theme from Bridge Dashboard -> import and now is working, good. But if you install the theme from wordpress import tool some things don’t work, like revolution slider and WPBakery. WPBakery is called js_composer.zip in the plugin folder, if you install it WPBakery work perfectly.
Thanks, now is working good.
PD: my username is ToniSales in HelpCenter.
Hi again,
We’re glad our agents could be of service.
If there’s anything else, don’t hesitate to submit a request.
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Hi I still have 4 months of support left but I’m not able to make a new ticket on Ticksy. How are you guys gonna resolve this?
Hi there,
We switched to a different support platform.
If you need assistance, please submit a request on our helpcenter and one of our agents will help you.
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Hello I will have questions before making your purchase 1. Is there an automatic update? 2. Is it compatible with mailchimp?
Thank you
Hi there,
Thank you for taking interest in our theme!
Automatic update is available with the Envato Market plugin. Our theme uses Contact Form 7 and Mailchimp can easily be added to it, as a lot of our customers do.
If there’s anything else, feel free to ask!
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I verified my purchase code on the control panel but an error occurred. It is “Code is already registered for other domain”. I asked the support team to help me with this problem. Thanks very much!
Hi there,
We have located your ticket on our support forum. One of our support agents will answer your ticket as soon as possible. Please continue the conversation on the ticket.
If there’s anything else, don’t hesitate to submit another request.
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Thanks very much. I am waiting for your support!
Hi again,
Support agent has been informed, your ticket will be answered as soon as possible. Please continue the conversation on the ticket.
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How to hide logo when scrolling down in 1 pager scroll theme? I am using Fixed header. Please advice. thanks
Hi there,
Please change your header type to standard. When you scroll, your header will disappear.
If there’s anything else, Please submit a ticket on our helpcenter: https://helpcenter.qodeinteractive.com/hc/en-us and one of our agents will assist you.
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@quode – Are you referring to settings > header > type > regular? Its not working – logo sticks while scrolling. My support is expired, but this is basic assistance. Site is http://realtyph.review/tuna/ Hope you can check.
Hi there,
Please try adding this code to Appearance >> Customize >> Additional CSS to hide the logo:
.home header{
display: none;
}Also, if you are using a full screen sections template, it is best to create header and footer as fullscreen sections. This way, the header will be on top and will disappear when you scroll.
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How to do your advice?
“Also, if you are using a full screen sections template, it is best to create header and footer as fullscreen sections. This way, the header will be on top and will disappear when you scroll.”
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