26686 comments found.
Hi, just wondering if the current Bridge version 19.02 is fully compatible with Wordpress 5.3? Or would it be advisable to wait a bit? There is no pressing need for my site to update to WP 5.3, other than the fact I try to keep everything current. Thanks in advance!
Hello there,
We tested our theme with latest version of WP and everything looks fine. So, if you want you could update it now, or wait for our next theme update, that should be released in upcoming days.
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WPBakery Visual composer page builder latest version 6.0.5 no longer works with the latest version of WordPress 5.3 as of today the 13th of November 2019. Are you aware of the issue? We have emailed your support today. We will also email WPBakery.
The issue actually looks to be Bridge theme related, not WPBakery. The VC element options show fine on version 19.0.1 of your theme, but not on version 19.0.3 it looks like. If you can confirm as soon as possible today please that you are aware of an issue? Thanks.
Hello,
We tested latest WP version and WP bakery page builder and everything works fine. So, if you are still facing of this, we need to ask you to Submit a Request on our Helpcenter . Just include your website URL with wp-admin access and our agent will help you there.
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As per original post, we have already raised ticket and emailed your support about. If you can look at the email asap today please as it has the relevant screenshots and more information. Reply to us from there. Thanks.
Hello,
Please, share with us your ticket ID and we will check it closer. Thanks
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3467
Thanks. Our agent is working on it and will respond on your request asap.
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Code is already registered for other domain this message appears since 24hours, I submited 2 tickets but still nothing… its urgent
Hello,
We located your tickets and those are answered on HelpCenter. please, check response there.
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Hi, Can you assist to check why i am not able to activate my verification code for my website? How to check what domain i was using for this theme? Coz i already remove the staging verification code but once i am using my live site, it still not able to verify. Kindly to advice and get back to me asap. > https://prnt.sc/pwcr8i Thank you
Hello,
Please, email us here helpcenter@qodeinteractive.com and we will assist you with deregistration.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi there, i already drop an email to the email address. can you pls assist to check asap? thanks
Hello,
We located your request and our agent already answered you. Please, continue conversation there for any further assistance.
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Hola, acabo de comprar la plantilla y luego de instalarla y activarla me di cuenta que necesito un hosting mucho mas grande para que la soporte, y la verdad no me alcanza ya que es demasiado dinero ese tipo de hostin. Soy principiante en esto pero en ningún tutorial que leí me hablo de este posible inconveniente. Solo dicen que Bridge es la mejor, pero al final tengo el archivo pero no lo podre usar..
Hello,
Please, Submit a Request on our HelpCenter and our agent will gladly investigate and help you there. Just include your wp-admin access in your request.
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Nose que es: Incluir el acceso wp-admin
Hi again,
It is access username and password for your WordPress instalaltion.
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Hi, I registered purchase code of bridge theme for a website. Unfortunately I had to reset the database due to some reasons. Now, when I try to register the purchase code it shows the code is already registered. Please help me to solve this issue. I’m not able to import demo content.
Hi,
Please, just Submit a Request on our HelpCenter and our agent will assist you.
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Hi, I don’t know why, but recently the coupon code is not applied to the all cart (shipping price included), but it’s applied only on the order, shipping costs excluded. How could I solve this issue? Many thanks!
Hello,
Please, Submit a Request on our HelpCenter and our agent will gladly investigate and check why is this not working on your installation. Just include your wp-admin access in your request.
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Hey guys, in 19.2 the “QODE PROCESS” stop working. no HTML output. when reverting back (we had previously 18.2) it fixed the issue. Am I the only one?
Hi,
We have just checked Qode Process element with latest version and everything is working fine on our side. We need to ask you to check if you updated our Bridge core plugin to version 2.0.2 also?
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Hmmm I did the update via the envato API and after that I didn’t get any notification to update anything… thanks. it fixed the issue 
On another matter- Any chance to handle those PHP notices (from debug.log).
The ones in “helper.php” & “class-tgm-plugin-activation.php” exists for long time by now..
PHP Notice: Undefined index: in /*/content/live/pynrdev/wp-content/plugins/bridge-core/helpers/helper.php on line 221
PHP Notice: Array to string conversion in //wp-content/plugins/bridge-core/helpers/helper.php on line 246
PHP Notice: Undefined offset: {multiple-numbers} in //wp-content/themes/bridge/includes/plugins/class-tgm-plugin-activation.php on line 1828
Undefined offset: {multiple-numbers} in //wp-content/themes/bridge/includes/plugins/class-tgm-plugin-activation.php on line 1816
PHP Notice: Undefined index: example in /*/content/live/pynrdev/wp-content/plugins/bridge-core/modules/import/qode-import-functions.php on line 14
THANKS!
Hi,
Glad to hear this has been resolved. When it comes to these notices, there is no need to be worried about this, but we will of course investigate and check in which cases it could occur, just Submit A Request on our Helpcenter.
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Hello,
We have just checked your page and as we could see, yours are showing well. So, we need to ask you to explain this further more? Thanks
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if you sort tours by price you will see it doesn’t work or show same results.
same with name & price low to high or price from high to low
Hello there,
Thank you for reporting this. We will send this to our dev team on further check. And it should be added in future theme update. If there is anything else, please, let us know. Thanks
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I just reinstalled this theme when I resetted my website and now it says that the purchase code is already registered to another domain. How do I reset this aswell?
Hello,
Please, email us here helpcenter@qodeinteractive.com and we will assist you with deregistration.
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Hello Sir, this is my first time wordpress and first theme in my life.
How to change this background image
https://www.tsolarpower.co.th/wp-content/uploads/2019/11/Untitled.pngthank you.
Demo : bridge37
Hello there,
Please, for any question like this one, Submit a Request on our Helpcenter here: https://helpcenter.qodeinteractive.com Our support team is there on your service.
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Article pricing table content can not be modified. After editing, pressing save & changes does not close the window.
Visual Composer Version 22.0 additional installation.
I want to find a solution.
vhttps://visualcomposer.com/download/ visual composer has a free plugin installed.
Hello there,
Thank you for providing us with website URL. You are using outdated version of WPBakery page builder https://www.screencast.com/t/anBUqxuBoR Please, check this article where we included video tutorial about theme and plugins update. Everything should be working well after.
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The name is similar. What should I buy and update?
https://wpbakery.com/checkout/OR
https://visualcomposer.com/checkout/Hi, there is no need to buy anything separately of you want to use WPbakery plugin since it came bundled within our theme and we implemented a lot of our shortcodes into it. But if you are facing off any issue with element you’ve mentioned, we need to ask you to Submit a Request on our HelpCenter where our support agents will gladly investigate and assist you.
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The Purchase Code has expired in the submit a request menu.
I want to update my WPbakery plugin.
Plug-in does not auto-upgrade
Please ask how.
Sorry and thank you.
Hello,
In latest theme update we included latest version of WPbakery. So, just follow this video tutorial in order to get latest versions.
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I tried to install the theme in my localhost, but it didn’t work out for the first time. So I deleted all the files and restart with the same name. But it kept saying “Code is already registered for other domain”. Any thing I can do to fix it?
Hi,
We deregistrated your purchase code now. Please follow the instructions from this article regarding registration/deregistration of purchase code: How To Register And Activate Themes (Registration, Activation and Deregistration) – Framework 3.0 https://helpcenter.qodeinteractive.com/hc/en-us/articles/360003391778-How-To-Register-And-Activate-Themes-Registration-Activation-and-Deregistration-Framework-3-0
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Thank you so much!
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Hello, I left a ticket #4318 regarding a crashed website. Do you know when I receive an answer on my request/ticket?
Hello,
We have just checked and it looks like your ticket has been answered already. Feel free to continue conversation on your request.
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Hi. I have a problem. Some my pages do not load. Example https://www.youtube.com/watch?v=6TU__T37O5c
How to fix it?? I will be grateful for your response. Jacob
Hi there,
Please try disabling page transitions in Theme Options >> General. If the issue still persists, please provide your site url so we can investigate.
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Now it seems to be working properly. Thank you for your help
You are welcome!
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Hello, I contacted from saturday Support system and the helpcenter email and today is Tuesday and nobody answer my problem, can anybody answer my ticket #4057 ?
Hi there,
Sorry about the delay in answering. It was a weekend and Monday was a holiday.
Your ticket has been answered.
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ok thanks for answering my ticket, I registered again, ok, but now I can’t activate revolution slider plugin, I get a blank screen, then I see at plugins that is not activated, it is supposed that I need to activate this plugin before importing a demo.
Hello,
We informed our agent about your ticket and he is currently checking it so it will be resolved asap. You you’ll get an email soon.
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How to remove the Purchase Code from the domain ?
Hi there,
Please take a look at our article about this: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360003391778-How-To-Register-And-Activate-Themes-Registration-Activation-and-Deregistration-Framework-3-0
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Registration has been made. After that we deleted the site. Now we can not enter for the domain. We did not manage to cancel the code and removed the hosting. We reinstalled the site and now, when entering the code, it writes to us that the code code has already been entered.
Hello,
Just email us here helpcenter@qodeinteractive.com and we will help you with deregistration now. ThanksDon’t forget to sign up for our newsletter and be the first to find out all the latest news.
“Code is already registered for other domain.” It’s the same domain
Hi there,
It seems that you reset your database without deregistering your purchase code first, and this is why this message appears.
Please reach us at helpcenter@qodeinteractive.com with your purchase code and we will deregister your code for you.
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Hi,
I just built a menu that has dropdown elements.My problem is that is shows all the elements at once by the time i hover on the first elements.
Hi there,
We investigated your site and it seems that you don’t have any sub-menus, as you can see in this screenshot:
http://prntscr.com/pvwpo4
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How can i solve “Code is already registered for other domain.”?
I wrote you an email yesterday but I urgently need an answer
Hi there,
Please take a look at our article regarding this: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360003391778-How-To-Register-And-Activate-Themes-Registration-Activation-and-Deregistration-Framework-3-0If you need further assistance, please submit a request on our helpcenter and one of our agents will assist you.
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I submit a ticket 14 hours ago and i’m still waiting 
Hi again,
We have located your ticket on our support forum. One of our support agents will answer your ticket as soon as possible. Please continue the conversation on the ticket.
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