23241 comments found.
Hello,
This seems to be your site any third party plugin confiliction issue, please deactivate all the third party plugins and check your site after removing the browser cache, Hope it will solve your issue and then again you have to activate all the third party plugins one by one and check which one is creating an issue on your site.
If this will not work for you then remain your third party plugins deactivate and contact us via our support system with your site WP Admin Login details so we will check it for you.
Best Regards.
Hi guys, on the theme examples which have the side menu. Are there options available for that menu to be closed as on the mobile view? instead of just being fixed? Cheers
Hello,
First of all, thanks for showing your interest in Porto WordPress.
Yes, The Menu on Shop Demo 9:
https://www.portotheme.com/wordpress/porto/shop9/
You can set that Menu Toggle on Home Page as well as I have done on my test site here:
http://hubdatasolutions.com/pearl/porto/shop9/
Best Regards.
ok, thats not what im looking for, was looking to use the shop10 theme, but need the menu as it is on mobile view, so it slides out from the side, with the menu tab in the top bar. That options not available then?
Hello,
Yes, you can create the same menu you want as well using Header Builder Functionality, Please check the below given Demo.
https://www.portotheme.com/wordpress/porto/portfolio5/
Best Regards.
Ok, so the options are available for it to slide out from the left as it does on mobile view? as the example you sent just opens full screen, thats not what im wanting. Thanks again.
Hello,
You can cehck all our Live Demo’s here: https://www.portotheme.com/wordpress/porto_landing/
you will find all the possible elements and design of the Theme here.
Best Regards.
I have looked at them, this is why i was asking as the menus are fixed on the side on desktop, but work as i want on mobile. Wondered if that was an option to be fixed or not. No worries
Hello,
Sorry to say that but there is no option to fix it.
Best Regards.
Hi, how are you?
Can I clone my personalized Porto Theme Website with some modifications, host under another domain and register a new Porto license ? How can I buy the extra license and set it up on the new website?
Hello,
Like you purchased the last license of the Theme in the same way you have to purchase the new license of the Theme.
Please read the below given articles given below:
https://smartwave.freshdesk.com/support/solutions/articles/12000052418--9-theme-forest-license-policy-
https://smartwave.freshdesk.com/support/solutions/articles/12000052391--3-transfer-re-use-license-from-test-to-live-site
Best Regards.
Hi, have a question.
Is there any options (in backend) to change fonts family ?
fow example: looking for a change “Poppins” to “Open Sans”
Thank you for support!
Thanks
Hello,
You can change the Font from Appearance >> Theme Options >> Skin >> Typography as per your requirements.
Best Regards.
Thsnks! 
Most Welcome!..
Hi, could you please reset my purchase code ?
Hello,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Best Regards.
Hello! I believe YITH is the default wishlist plugin with the theme, correct? We are having issues with getting the wishlist to work on our theme properly, so we are trying another 3rd party wishlist plugin (ignite woo) that may work and provide more options – but we are unable to get it to work (when we click their “add to list” button, it doesn’t do anything). We have disabled YITH plugin from the list. Is there anything else we’d need to do do turn wishlist ability OFF, in order to test this other plugin? OR, are we unable to use a different wishlist plugin with this theme? Wanted to check here before putting in a tix. Thanks so much!!
Hello,
Sorry to say that but we have not tested any other wishlist plugin with the Theme yet so we are unable to suggest you anything on it, and there is no issue with the Yith WooCommerce Wishlist plugin, it is working perfectly fine, If you want to use any other plugin then please concern with the pluin Author as we do not provide our dedicated support for the third party plugins because this requires Customization, and if you want to use Yith WooCommerce wishlist plugin then please contact us via our support system with your site WP Admin Login details so we will check it for you.
Best Regards.
Thank you! Before we put in a possible tix (we don’t want to waste your time) if we did want to try another plugin, is there any other place besides deactivating the YITH plugin, to turn off the native wishlist settings? Or would deactivating plugin theoretically be all that is needed? Is there another place within theme settings to turn it off? Thanks!
Hello,
You can turn ON/OFF the wishlist from Appearance >> Theme Options >> WooCommerce >> Product Archive: https://pasteboard.co/IHOS4VW.png
Best Regards.
Hello,
is there any problem with Apple devices and Porto theme? My clients said to us they can not checkout orders!!! www.mrpet.rs
Regards.
Hello,
If you will check your client site console you will see the erros and warning from your server: https://pasteboard.co/IHFyUp1.png
So please first deactivate all the third party plugins and check your site after removing the browser cache, Hope it will solve some of the issues and then again activate all the thid party plugins one by one and check which one is creating an issue on your site, and also update the Theme to the very latest version as well.
Finally contact your hosting provider to solve those warning and issues if the above will not work for you.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 12/07/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Email sent to support. I need agility in the response, I’ve lost too much time.
Friend, is as follows.
We have a delay depending on the time zone. So each answer from you to me takes 1 day for me to see.
The basics I already did. Already disabled, already removed, already cleared cache, already uninstalled everything and installed again. It’s already the second time I start “ZERO” because the previous time I didn’t write to you. I will not do this again. Either solve it or change my path.
So if I write to you, it’s because I really have a problem that I can’t see. And I also did everything according to your manual and recommendations, using Setup and then Speed Wizard.
I bought thema to solve a problem. And it ended up causing others.
If you can’t help me. All right. Give me back my money because I will hire a shopify platform.
Hello,
Really sorry for the inconviniance, yes that is the time difference between you and use that creates some delay in reply and for your kind information the standard way of providing/getting support if to get the reply with in 24 hours and I think you got all the replies before 24 hours. So, please try to understand and do not panic here about support tickets, once your support ticket will resolved you will get the reply of your support ticket.
Now, as we told you in last reply that it seems to be the third party plugin confiliction issue, so deactivate all the third party plugins and recheck your site, but you did not tried it and just blaming our support.
Now, your issue has been resolved and the reply of your support ticket has been sent with a solution video, please check your ticket reply and reply to your ticket accordingly, It was the third party plugin confiliction: https://pasteboard.co/IHFthzR.png
Best Regards.
How to deactivate a purchase code on a site that no longer exists?
Hello,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Best Regards.
Hi, Thanks. But I still can’t activate the template. I get a message: “Sorry, it could not connect to the Porto API server. Please try again later.” Please help resolve the issue.
Hello,
It’s because your server environment can not access to our server https://portotheme.com
Please try to ping our server and let us know if it works.
Please enable curl extension form server this will fix your issue. This extension is required for the registration process.
OR
The issue mostly occurs when the server has any kind of restriction and do not allow to communicate your server with our internal server for activation, so please ask your hosting provider to remove all sorts/kinds of restrictions from your account and deactivate the firewalls for some time until you activate the theme.
Best Regards.
Yes, you are absolutely right! I did an activation test on another server and it works! Thanks and good sales!
Most Welcome!!.
Hi, we are using your Porto theme and haven’t updated it for a while, we are on version 3.6.4 and have tried to update to the latest version but it does break the website. We are happy to renew our support with you if you are able to help us fix it. Please advise. Thanks
Hello,
You have missed a lot of Theme updates in between your current running version and the latest version and a lot of design/features have been removed and added in those updated which is not possible to revert back without Customization.
You can check the changelog of the Theme here:
https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
And I suggest you to first take the complete backup of your site and then follow the instructions written in the below given article to update the Theme on your site.
https://smartwave.freshdesk.com/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-
Best Regards.
I have problem with update porto theme. “Your ip address is blocked as spam!!!” How it fix?
Hello,
I have whitelisted your ip, please try again now I am sure you will not finds this issue anymore.
Best Regards.
Update done. Thank you!
Most Welcome!..
Hi, problem with last update : your ip address is blocked as spam !??
Hello,
I have whitelisted your ip, please try again now I am sure you will not finds this issue anymore.
Best Regards.
Thanks it is good now
Most Welcome!..
I’m having trouble with using single images and adding them as a gallery with a container class. No trouble creating a gallery, but I want to have more than one gallery on a page and I don’t want them all grouped together. I have 3 galleries on this page and when you click next through the pictures it groups them all in one. I attempted to use the “container class” option under the Single Image / Porto Options menu but despite giving them different container class names (and naming giving the row that class name) it lumps them all together.
To be more clear I’m adding multiple single images and in the single image settings I’m choosing “link to large image” under “On action click”. Then under porto options I check Lightbox and show as image gallery, then assign it to a container class.
Hello,
First of all, the Single Image element is the WP Bakery element and it has its default functionality, there is no influence on this element from Theme.
And if you check Lightbox and show as image gallery from Porto Options, It will also no influence on the single image element, because both are different elements.
So, Inspite of using this trick, simply use Image Galery WP Bakery element and set it as per your requirements multiple times on a page, it will work for you.
Best Regards.
For me this doesn’t work for many reasons. First their gallery only uses Pretty Photo, which isn’t that good vs Porto’s lightbox implementation, which is a million times better. Also with the gallery shortcode you can’t control how many images are in a row and how they’re laid out. It just throws them in a grid and they layout how they layout. I understand the single image is a WPBakery element, but the Porto Options tab is a Porto thing. What is the container class field for? In a future release if you could have a way to identify images of a like group to include in a gallery that would be amazing.
Hello,
Thanks for sharing the suggestion/feature request with us, I am forwarding this to our development department for considering to add it in the theme, but I am not giving you the guarantee for that because please note that a theme cannot satisfy all requirements as it may occur theme heaviness. Sometimes it may require your own customization. So if the development department finds it fit with the theme environment then surely they will look through it.
Thanks for your understanding.
Hi, I have a problem. I tried Activate Theme and get Your ip address is blocked as spam!!! Please help with that. Thank you
Hello,
I have whitelisted your IP now, please try again now, I am sure you will not finds this issue anymore.
Best Regards.
Thank you.
Most Welcome!...
Hello,
I need to translate “Flash Deals” Widget
I am using the shop22 demo. How can I do this? What file it is in. Thanks.
Hello,
That word is actually set as using Custom CSS and you will find the CSS under Appearance >> Theme Options >> Skin >> Custom CSS as showing in this screenshot: https://pasteboard.co/IHvP48Z.png
Best Regards.
Thank you.
Most Welcome!..
HI.
All icons on my homepage are showing as squares.
akantus.com.br
Could you help me?
Hello,
If you check your site console you will see a lot of JS errors coming from your server and third party plugins and that is the main reason of the issue, for resolving those issues, please first try with deactivating all the third-party plugins, hope the issue will solve and then again you have to activate all the third-party plugins one by one and check which one is creating an issue on your site, if the issue will still not solve then contact your hosting provider for these issues.
And for Icons issue, please once try with the below-given plugin, please Install and Activate this plugin and check your site after removing the browser cache.
https://wordpress.org/plugins/font-awesome/
Best Regards.
62587 Ticket waiting for reply. thanks
62587 ticket waiting for reply. thanks
Hello,
Please be patience, once your support ticket will resolved you will get the reply of your support ticket.
Best Regards.
still waiting for solutions
Hello,
We have replied your support ticket, please check your ticket reply and reply to your accordingly and please always be patience, do not panic here for the ticket reply, we have to solve all the other customers tickets as well who are waiting in queue, Hope you can understand our limitations.
Thanks for your understanding.
So half a year ago I bought a site which included a license to Porto theme. It’s been the same layout ever since so I decided to try out a new design: shop 26. I am having one problem that I just can’t seem to solve: the dropdown menu is not work. When I hover over the menu it doesn’t show the subcategories. In tablet/mobile mode it does work and they do show but not desktop mode.
Please help
Hello,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Best Regards.
Hi, i have issues when trying to import any items through porto studio, i get the error “Security issue found! Please try again later.” this happened after Wordpress 5.3 updates
I think Porto is an excellent theme and has decent support. We’ve been using it since 2016. The reason I am commenting is that is that with upgrades, some things that previously were visually appealing end up looking wonky and require CSS fixes. It makes me dread doing upgrades because I never know what’s going to be affected. Can you tell me why this happens?
Hello,
This mostly happens because of the cache, always try to take the complete backup of your site before updating the Theme and always check the changelog of the Theme update before updating the Theme.
https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
Some times it happens because of the Custom Code you added in Theme Options or in Child Theme.
Please always try to update the Theme by using the steps listed in the below-given article:
https://smartwave.freshdesk.com/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-
Best Regards.
I clear the theme cache, I don’t use a child theme and I always use the steps you have outlined. I haven’t reviewed the log, something I will start doing before I upgrade.
An example of what happened last time was that all the blog post format changed. The text wrapping around the title got wonk and the margins disappeared.
Recently I added a table to a blog post and I had to add some margins to keep it on the page. This didn’t happen two years ago.
I have an idea, however, because we use some WPBakery elements that you have depreciated. I think I’ll reach out to support with my area of concerns before I upgrade to try to prevent major issues.
Hello,
Yes, you can, Please contact us via our support system with your site WP Admin Login details so we will check it for you.
Best Regards.
Thank you!
Most Welcome!..
Okay, so I think I’ve found what might be the cause and it was from a WPBakery upgrade. I’m going to re-open the ticket to address this.
Margins applied in previous WPBakery Page Builder versions was not using the best possible method. Hence starting from WPBakery Page Builder 4.9 we have implemented best possible manner for margins so that there will be no such issue in future releases.
It is necessary to align your layout with new margins manually or if your layout was not affected leave as it is. New margin mechanism allows working with section type layouts easier and faster.
Hello,
Sure, please generate a support ticket via our support system with your site WP Admin Login details so we will check it for you on your site.
Best Regards.
