16513 comments found.
Hey there,
I can’t view my submitted tickets anymore via https://themes.artbees.net/dashboard/tickets/. Any ideas why?
With kind regards.
Hi and thanks for reaching out to us 
The issue with the tickets will be resolved soon. Meanwhile, you can reply to the email notifications in your inbox if you want to send a reply to your tickets. Thanks for being patient.
Hi guys,
All of my support tickets are gone and your live chat isn’t working?
Kind regards,
Hi and thanks for reaching out to us
The issue with the tickets will be resolved soon. Meanwhile, you can reply to the email notifications in your inbox if you want to send a reply to your tickets. Thanks for being patient.
how to not show entire blog posts as is default it appears. Just want to show excerpt with feature image only when viewing WP blog page. ?? Thanks.
Hi and thanks for reaching out to us
Did you add an excerpt in the Excerpt section in a post editor? Can you create a ticket and provide WP Dashboard credentials so we can check your settings? Thank you.
Is the premium version of elementor included ?
Hi and thanks for reaching out to us
No, only free version is included, but Elementor Pro is not required as Jupiter X contains additional plugins that extends the Elementor functionality https://themes.artbees.net/docs/do-i-need-to-buy-elementor-pro/
Hi and thanks for reaching out to us
Your ticket was replied. Please check.
Hi again,
The problem remains the same. I think the problem is with your themes that use the same class or css. Right now I have a problem. This point is very important.
https://themes.artbees.net/dashboard/single-ticket/99693/Your ticket will be replied soon. Thanks for being patient.
SAME ISSUE: blacklynx
2 days ago Hi. I have installed Jupiter 6.4.1 on a client’s domain, but when I click any option of the jupiter’s control panel, it does nothing, so I cannot register or install templates. If I use Jupiter X I can register on the first screen, but I cannot install any template. When click any install template option, it does nothing. Please help. I want to install the aglaea template
Hi and thanks for reaching out to us
Could you please create a ticket and provide WP Dashboard, FTP credentials to investigate the issue? Thank you.
Having huge issues. After install Jupiter X cant access Control Panel on my admin end. Already sent email but you guys dont offer chat anymore :/
Hi and thanks for reaching out to us
Have you created a ticket? Can you share its number to prioritize it? Thank you.
I have try more than 2 domains + unlimited installs and changes on php versions,NONE of the templates complete the installation and always stay on custom tables are imported,most of the installs i got unlimited double posts and pages… Wp health is ok and jupiter jupiter x requirements is ok..
Hi and thanks for reaching out to us
Try to deactivate all plugins and keep only Raven, Elementor, Jupiter X Core enabled. After that try to install a template (also try to install without media). If the issue still persists, create a ticket and provide FTP, WP Dashboard credentials. Thank you.
Hi there, I’m trying to remove the sidebars space on the Product Archives page but I cannot find how to do it. Also, on the product archive page there is the header image, breadcrumbs and title which I cannot remove either.
Hi and thanks for reaching out to us
To remove the page title bar, go to Jupiter X > Customize > Title Bar and disable those elements. To remove the sidebar, go to Layout menu in Customizer and set Sidebar layout to “No Sidebar”.
Perfect! Thank you
You’re welcome
VIZYONDAKI FILMLER
Can you please refund..this theme is very bad!!
Hi and thanks for reaching out to us
You can request a refund at Envato: https://themeforest.net/refund_requests/new
Hello again,
My ticket (92562) is still not solved.
I can exchange messages with other themes support more than once a day when necessary but you’re taking 2/3 days to answer me, except for one occasion.
This is an urgent matter that is giving me problems with a client and I have to say that the support has been very disapointing…. it used to be really good when I bought the theme 
Help is appreciated.
Hi and thanks for reaching out to us
I forwarded your ticket to the manager, so it will be replied soon. Please take our apologies for the delay, we are experiencing a large amount of tickets and that’s why our answers are delayed.
About how long0 does it take for refund request to be fulfilled?
Hi and thanks for reaching out to us
You can read here how refunds work https://help.market.envato.com/hc/en-us/articles/209980383-How-do-refunds-work-#processing-your-refund-request
I appreciate the link and info. Can you please just let me know if you do not plan on granting the refund, so I can raise a dispute with Envato. Thank you.
Hello,
Do you mean you have already sent a refund request? Do you want to cancel it?
I would very much appreciate a refund. Thank you so much.
At first you need create a refund request at Envato https://themeforest.net/refund_requests/new , then our manager will issue it. Thank you.
I made the request 10 days ago.
Ok, I’ll forward this to our manager. Thank you.
The manager confirmed that your raised a dispute, now the refund request can’t be granted.
I’m sure if you let Envato know that now you would like to grant the refund they will let you. That way they don’t have to make the decision.
In this case you need cancel the dispute, let us know and we will grant the refund or wait for Envato to reachout to use and we will confirm the dispute. First way can be faster.
Hi. I have installed Jupiter 6.4.1 on a client’s domain, but when I click any option of the jupiter’s control panel, it does nothing, so I cannot register or install templates. If I use Jupiter X I can register on the first screen, but I cannot install any template. When click any install template option, it does nothing. Please help. I want to install the aglaea template
Hi and thanks for reaching out to us
We need to investigate this. Please create a ticket https://themes.artbees.net/dashboard/tickets/ and provide FTP, WP Dashboard credentials to get more assistance. Thank you.
Ok. I have created the ticked. Awaiting response.
Thank you. It will be replied soon.
HI. The problem was solved with the last wordpress update
Hello, glad to hear it. Thanks for informing.
Presale Question: I’m a little confused, I’m seeing conflicting information. Is this template using Elementor or WPBakery?
Hi and thanks for reaching out to us
The main page builder in Jupiter X theme is Elementor, but WPBakery is also bundled (it’s just for users who upgraded from Jupiter 6 to Jupiter X and didn’t want to re-create the pages with Elementor). If you install the theme on a new site, it’s recommended to use Elementor as the page editor.
4.3 seconds to load the landing page. Fresh WP install. Only the required plugins. Server settings as required. PHP 7.3 FPM, NGINX. MariaDB. All up 2 date.
Server load average: 0.08, 0.04, 0.01 Guaranteed resources machine. 7 GB and 2 vCores @ 2 Ghz. Not a shared hosting or so.
Landing page loading times: - without Elementor only 0.928 seconds - with Elementor 4.3 seconds
Just sucks and isn’t usable in production.
Using W3 Total Cache… 43 ms.
Looks like caching is required. Normally I don’t do that because the performance is well enough – without Elementor.
Any other (real) solutions?
Hi and thanks for reaching out to us
Actually, yes, caching is required. Please read more here https://themes.artbees.net/docs/optimizing-jupiter-x-to-get-the-maximum-speed/ . Now our developers are working on the performance improvement and it will be much better with each theme update. Thank you for understanding.
That’s not true. You talk about optimizations. But cache isn’t required.
Please have a look at your own documentation:
https://themes.artbees.net/docs/jupiter-x-server-requirements/ https://docs.elementor.com/article/38-requirementsCache plugin is recommended to make your site loading faster. Also to speed it up, you can follow instructions from the article provided in my previous post. Thank you.
Why don’t you tell the customers BEFORE they buy the theme that they have to use a cache solution to get rid of the damn slow Elementor loading times?
I know why, it increased the sells.
Bah. Come on. 4.3s seconds is way too much – also without caching. Elementor just sucks. I have written my own theme using Visual Composer a few years ago. And you should know that Visual Composer is a lot faster than Elementor. Never had such crazy slow site loading. And as a dev I know what I’m talking about.
Elementor is nice if you don’t have dynamic data. it’s okay to use it with AJAX. But loading content or creating DOM after the page is loaded, that just feels bad for the visitor. It’s okay when to visitor interacts with something (like new page) and the content gets loaded using AJAX, that’s fine – but the rest? No.
If you’d like to use WPBakery Page Builder, you can use Jupiter 6 theme instead of Jupiter X. In Jupiter 6 we added WPBakery as the page builder. How to get Jupiter 6, please read here: https://themes.artbees.net/docs/how-to-download-jupiter-v6-files/
Hello,
I’m looking to purchase Jupiter X for my 2 sites. But, before that I’ve some queries.
. Do I need to purchase two separate licences? . After 6 months, if we need more support, then Do we need to again pay the complete price of theme?
It will be really helpful, if author or someone other can reply asap.
Thanks
Hi and thanks for reaching out to us
If you want to use the theme on 2 different domains, you have to buy 2 licenses. If the theme is installed on subdomains, you can use one license for them.
When your support is expired, you need extend the subscription and the price will be lower than the theme price https://themes.artbees.net/docs/extending-support-subscription/ .
Hi! What pricing plan for elementor is included here?
Hi and thanks for reaching out to us
Free Elementor version is included in the theme. Elementor Pro is not required as the theme contains other additional pluginsto extend Elementor features https://themes.artbees.net/docs/do-i-need-to-buy-elementor-pro/
Hi I just downloaded and tried to upload to wordpress from the admin panel of my site. After I choose the file and hit ‘upload theme’, I get this message: “The package could not be installed. The theme is missing the style.css stylesheet.”
Hi and thanks for reaching out to us
Seems you’re uploading the full package. You need extract the archive and inside you’ll find jupiter.zip and jupiterx.zip archives. Upload one of them depending on what theme you want to use – Jupiter or Jupiter X.
