1463 comments found.
hii i am install the theme by using quickstart but images and products data, menus not import properly
Dear sir,
For any technical issues, please submit ticket via this link: https://www.magentech.com/support/tickets . Our developers will help you there.
For the security season, please don’t share your account here.
Please note that our responding time is within 24 hours excepting for weekend, don’t forget to give us purchase code and your website information via ticket to save your time.
Thank you!
I tried the demo and found that the search engine is super slow. It took 10 seconds to display results. is that normal? I am on fiber speed internet connection.
Dear sir,
Thanks so much for being interested in our theme
The loading speed also depends on the internet connection. I have just tested it took 6 seconds to display result.
Don’t hesitate to let us know if you have any other questions.
Thanks & Regards,
m 2.3 has elastic search. thats what customers expect these days not 6–10 sec wait times for searches
Dear sir,
We will consider updating the elastic search soon.
Thanks for your recommendation.
Have a great day!
Thanks & Regards,
Hi i had open ticket since 2 Jan !(now its 11 days and no replay. MCUSTOM-WORK-L3C87SEE2M
also i open new ticket on 4 jan, for same point(i said maybe there is problem in last ticket: MCUSTOM-WORK-C84PAYVA32
also no replay or update !!
Regards
Dear sir,
We are checking your ticket
We will send you a feedback soon.
Thanks & Regards,
Dear sir,
We are checking your ticket. We will send you a feedback soon!
Thanks!
Hi, look like demo 23 does not have blocks, Im unable to import them, could you please update your server, thanks
Dear sir,
For any technical issues, please submit ticket via this link: https://www.magentech.com/support/tickets . Our developers will help you there.
Please note that our responding time is within 24 hours excepting for weekend, don’t forget to give us purchase code and your website information via ticket to save your time.
Thank you!
We upgraded to v2.3.3 and are having issues with the mobile theme.
“Fallback to JQueryUI Compat activated. Your store is missing a dependency for a jQueryUI widget. Identifying and addressing the dependency will drastically improve the performance of your site.”
According to Magento this is linked to the theme using jquery/ui which is no longer supported. Do you have a quick fix for this please?
Dear sir,
Please stay tuned, we will upload the newest package to ThemeForest, the you can use this version. You will not meet this issue.
Thanks & Regards,
Cool, looking forward to it. We are now running the latest 5.4.1
—-—-- VERSION – 5.4.1: Released on Nov-09-2019 --—--
[+] Updated new index (index 23)
[+] Fixed other style issues
Dear sir,
For any technical issues, please submit ticket via this link: https://www.magentech.com/support/tickets . Our developers will help you there.
Please note that our responding time is within 24 hours excepting for weekend, don’t forget to give us purchase code and your website information via ticket to save your time.
Thank you!
So I need to create a ticket for a general problem with this theme on Magento v2.3.3? I would assume you change the code and release a new version. We are running theme version 5.4.1
Ticket MTT-THEMEFOREST-1M271I636A has been created on 13 jan 2020.
Dear sir,
We are checking your ticket. We will send you a feedback soon!
Thanks!
To anyone else. The Mobile version of this theme is NOT compatible with the latest Magento v2.3.3
Support doesn’t listen as they keep asking the same over and over. Can also be a language problem. Avoid theme until they have released an update for the jquery/ui problem!
Dear sir,
We have just checked your ticket.
We did test this theme on mobile devices again, but we didn’t found the issues you are facing on the mobile version.
So we need to ask you give full access to check.
Hope you understanding! We really want to solve these issues for you.
Thanks & Regards,
Dear sir,
Our technical supporter replied your ticket. Please kindly check your ticket again.
Thanks & Regards,
Pre-sales question. Is this theme already modified to use the new jQueryUI method in v2.3.3?
“jQuery UI library was restructured in Magento 2.3.3. jQuery UI was split in separate widgets that can be loaded by core modules only when they are necessary. It was made to improve the performance of store features.
This means that you need to remove “jquery/ui” dependency. Otherwise, you will see a notification:
“Fallback to JQueryUI Compat activated. Your store is missing a dependency for a jQueryUI widget. Identifying and addressing the dependency will dramatically improve the performance of your site. Message from compat.js”
Here is an example of the correct script for Magento 2.3.3:”
Dear sir,
Thanks so much for being interested in our theme
This theme already modified to use the new JQueryUI method in v2.3.3
Don’t hesitate to let us know if you have any other questions.
Thanks & Regards,
hello, im intreasted in your theme, but i wonder if your search is Elastic Search – that you could see the product live when you wrote the sku or product name on the search box
Like : https://ibb.co/d6sn2DP
Thanks and regards,
Dear sir,
Thanks so much for being untested in our theme
We are so sorry that our theme doesn’t support to search product with image and category.
You can see our search product here: https://prnt.sc/ql5hzf Don’t hesitate to let us know if you have any questions.
Thanks & Regards,
Hi, i try to import product with image using the csv file …its look like your theme not support import image using csv file ?
Dear sir,
Our team replied your ticket. Please kindly check it again.
Thanks & Regards,
Can I use this theme for vendor to bulk import products from main website? Let’s say I have 500 products to sell in main website, each vendor can select the products he want and import to his own vendor account, maybe can point his own domain to his vendor account?
Dear sir,
Thanks so much for being interested in our theme
This item is compatible with Marketplace magento extensions.
You can install this extension to get the function (Bulk Import: Admin can bulk upload products and assign to vendors in a single import.)
Please let us know if you have any questions.
Thanks & Regards,
Nice theme! Can I easily configure payment options in admin panel? In Uganda, the payment options are limited to Mobile money and Cash on Delivery. Also, can I easily connect this theme’s backend to a magento native mobile app?
Dear sir,
Thanks so much for being interested in our theme
You can configure payment options in admin panel. You can also add more payment options as your need.
Don’t hesitate to let us know if you have any questions.
Thanks & Regards,
Hi also me i couldnt ctch the discount, if i purchase today , i will get free installation package?if yes i will buy.
Dear sir,
Thanks so much for being interested in our theme
We will give you free installation package (installing quickstart package)
We install your purchased Magento Theme and setup your system as our live demo with sample data within 24 hours. After you purchase this package, please send FTP account, database account to INSTALLATION department in Ticket System: https://www.magentech.com/submit-a-ticket/submit-ticket
Thanks & Regards,
hi , why all of your demo homepage has just one type in mobile device? all you 22 homepage has same view in mobile version,
HI, please note that i was suppose to buy your theme from yesterday , but becouse of the lack on information i postponed to today, now i see that the price is changed ! is there any coupon?
Dear sir,
Thanks so much for choosing our theme and service
We are so regret that the discount program ended.
But we will give a installation package.
We install your purchased theme and setup your system as our live demo with sample data within 24 hours. Please send FTP account, database account to INSTALLATION department in Ticket System: https://www.magentech.com/submit-a-ticket/submit-ticket
Thanks & Regards,
hello dear, i had buy the theme and also i paid installation fees before i check this message,and after i check this message i ask for refund the fees, but still i didnt get any response . please advice.
Dear sir,
Could you please give me your ticket number or email address? Let us check.
Thanks & Regards,
Hi i was sent email throw your contact form viptapis@gmail.com email id, and the person who was replay to email was from : chungnd@ytcvn.com email id.
thanks
hello, still i didnt receive the refunds?! please advice
hello, still i didn’t receive the refunds?! please advice
hello, still i didn’t receive the refunds?! please advice
Dear sir,
We are so sorry for missing your comments
We have just sent an email to your email. please help us to check it
Thanks & Regards,
hello dear, is it compatible with Cedcommerce multivendor?
Dear sir,
It is compatible with Cedcommerce multivendor.
If you meet any conflicts, please let us know.
Thanks & Regards,
I was about to buy for $79 but then the price changed to $99 at Checkout… :/
Dear sir,
We already finished the Black Friday discount program, so the price back to normal.
If you are in need of any technical issues, please submit ticket via this link: https://www.magentech.com/support/tickets . Our developers will help you there.
Please note that our responding time is within 24 hours excepting for weekend, don’t forget to give us purchase code and your website information via ticket to save your time.
Thank you!
Hello, theme use H2 page title in product page, why not use H1 page title, is it ok for SEO ?
Dear sir,
Thanks so much for your comment
We will update this on the next version.
Thanks & Regards,
Hello, where to change H2 to H1 (Product page title H2 -> H1)? which file should i to edit ?
Dear sir,
Please go to: app\design\frontend\Sm\market\Magento_Theme\templates\html\title.phtml to edit it
Thanks & Regards,
Hello, thanks for you respone, and another question, In DEMO 8, the Max Width is 1170, and i want to change to 1280, after i change it, i see the slidershow is not well suitable with the right image banner, so how to change the slidershow so that there is no big gap between the right image banner.
Dear sir,
For any technical issues, please submit ticket via this link: https://www.magentech.com/support/tickets . Our developers will help you there.
Please note that our responding time is within 24 hours excepting for weekend, don’t forget to give us purchase code and your website information via ticket to save your time.
Thank you!
Hi, is there an option to let other users post products as vendors
Dear sir
Thanks so much for contacting us
Please try to install the Multi-vendor or marketplace extension from 3-party.
It enables users post product.
Please let us know if you have any other questions.
Thanks & Regards,
Header does not appear in mobile categories. When entering products, there are categories at the top. No Header
And I’ve read the documents over and over. I did it the way you described it. I think your document needs updating
Dear sir,
For any technical issues, please submit ticket via this link: https://www.magentech.com/support/tickets . Our developers will help you there.
Please note that our responding time is within 24 hours excepting for weekend, don’t forget to give us purchase code and your website information via ticket to save your time.
Thank you!
There is a bug for this theme, on the search result pate if you click next page or page number, there related search terms appears more than once line and keep accumulating.
You can check it here
http://magento2.flytheme.net/themes/sm_market2/french/catalogsearch/result/index/?cat=&p=4&q=app https://ibb.co/0qK4j8FDear sir,
Thanks so much for your comment
We will fix this issue soon. Please stay tuned for new update.
Thanks & Regards,
Getting this error in my logs: main.ERROR: Unable to resolve the source file for ‘frontend/Sm/market/en_US/Magento_Swatches/css/swatches.css’
And this too.
main.ERROR: File ’/home//public_html/app/design/frontend/Sm/market/web’ does not exists
Dear sir,
For any technical issues, please submit ticket via this link: https://www.magentech.com/support/tickets . Our developers will help you there.
Please note that our responding time is within 24 hours excepting for weekend, don’t forget to give us purchase code and your website information via ticket to save your time.
Thank you!
